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Reviews of Citin Sukhumvit 11 Nana Bangkok by Compass Hospitality

3 out of 5
Citin Sukhumvit 11 Nana Bangkok by Compass Hospitality
155/17-21 Sukhumvit Soi 11, BTS Nana, Bangkok, Bangkok

Reviews

6.8
Rating 10 - Excellent. 79 out of 492 reviews" "
Rating 8 - Good. 167 out of 492 reviews" "
Rating 6 - Okay. 134 out of 492 reviews" "
Rating 4 - Poor. 65 out of 492 reviews" "
Rating 2 - Terrible. 47 out of 492 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with plenty of access to: train, ground transportation, dining options, terminal 21 mall within walking distance, etc… like most hotels, it was updated and remodeled with a friendly staff. Only take aways include: needing new sheets, pillow cases and towels as they looked very worn, some with holes in them. Also the shower curtain had mildew on the bottom. It either needs to be changed or like other hotels to just have the glass window divider option.
Stayed 3 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

marc

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but the room is poorly maintained and could do with updating,the room cleaning was poor. They were going to charge 500 baht for a small blood stain on the sheet till we explained the cut happened on the edge of the bed base.
Stayed 2 nights in Sep 2023

10/10 Excellent

Seng loong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 5 nights in Sep 2023

6/10 Okay

Joseph

Stayed 1 night in May 2023

10/10 Excellent

Kian Leong

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front Staff lazy, Housekeeping non existent unless a complaint was raised !! Overall poor and disappointing
Stayed 10 nights in Mar 2023

2/10 Terrible

Taher, jeddah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not clean at all neither rooms or facility. The only advatage tge locTion close to skytrain station.

6/10 Okay

Wolfgang

Stayed 1 night in Jan 2023

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Francescopaolo, Bethesda

Liked: Cleanliness, staff & service
The room I was given initially was not exactly what I booked but the concierge was very friendly and resolved the situation in a professional and timely manner.
Stayed 2 nights in Nov 2022

2/10 Terrible

Diana

Disliked: Cleanliness, amenities, property conditions & facilities
The place is disgusting, Filthy. It's a bit like they went to the local discount store to decorate the rooms. The shower has holes in the wall. Dirt behind the door is 1/4" thick. Shower filled with mold. Not one time did the staff clean the room. The safe is not secured to the wall or floor. So a thief could just pick up the safe and walk away with it. I asked about cleaning the room. Was told to push the clean my room button. Non of the buttons work. I guess they never asked the cleaning staff to clean. Furniture falling apart. The staff was friendly but unprofessional. Location is great. The sad part is this could be a great property. very sad. I'm in the hospitality business and at every level this was a huge disappointment. Very sad

2/10 Terrible

Joshua Ket-Mien

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting building, area is horrible too. Hookers around the area like cockroaches, building, and room smells horrible and the elevator is the tiniest thing I’ve stepped foot in. Highly do not recommend.
Stayed 4 nights in Oct 2022

8/10 Good

marc

Liked: Cleanliness, amenities, property conditions & facilities
Close to BTS,bars and restaurants. Little bit slower check-in than other hotels seems to be more paper work.Nice room for the price,all good.
Stayed 1 night in Sep 2022
Response from Woody on Sep 28, 2022
Dear Mr. Marc,I was most concerned to learn from your comment of the slow check in at the hotel counter reception during stay at Citin Sukhumvit11. May I express my most unreserved apologies for the shortcomings you experienced. As a hotel, we take pride in providing efficient service with the friendly manner. Unfortunately, that was not what you experienced and for that we must apologize. These matters have been discussed with all concerned. Please be ensured that such shortfalls are taken seriously and appropriate action had been taken to avoid similar occurrence in the future.Mr.Marc, we once again apologize for the inconveniences and do hope that the unpleasant experiences will not deter your from returning to our hotel in the future.Sincerely yours,Wudtichai KeawmeesriFront Office Manager

8/10 Good

Kian Leong

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I need to buy toothpaste n toothbrush
Stayed 3 nights in Jul 2022

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Lope

Stayed 2 nights in Feb 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel on Langkawi
This is probably one of the newest hotels on Langkawi. Rooms are spacious and balconies have amazing sea view. Service is fantastic in fact I have never had such a great experience when staying in a hotel in Malaysia. Breakfast buffet has everything you can with for. We will definitely stay here again
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location Fantastic staff However shower cold and Air-conditioning kept tripping the electric So on off all night
Stayed 3 nights in Jan 2020
Response from Ken on Jan 31, 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with our room amenities and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Sincerely Yours, Pisan Tiencomsri ( Mr.) Operation Manager

8/10 Good

Frank., Niagara Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly a good experience. The Japanese restaurant affiliated with them kept trying to serve me seafood, to which I am allergic.
Stayed 1 night in Jan 2020
Response from Ken on Jan 16, 2020
Dear Mr.Frank, Thank you for sharing your experience with us. It is with feedback from guests like yourself that we continue to improve ourselves. While the Japanese restaurant is outsourced and isolated from a hotel. However, we must offer a genuiene apology and have spoken with them earnestly regarding allergic become important. We hope to welcome you back for an even better experience on your next visit to Bangkok. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2017
Response from Ken on Jan 16, 2020
Dear Valued Guest, Thank you for your wonderful rating of the hotel. We hope to welcome you back to Citin Sukhumvit 11 Nana Bangkok on your next visit to Bangkok. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Excellent in every thing
Stayed 3 nights in Dec 2019
Response from Ken on Jan 15, 2020
Dear Mr.Mohamed, Thank you for the wonderful rating. We are delighted to know that you had a memorable stay with us. We hope to welcome you back to Citin Sukhumvit 11 Nana Bangkok on your next visit to Bangkok With Best Regards, Pisan Tiencomsri Mr. Operation Manager

2/10 Terrible

Cheo

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Ken on Jan 15, 2020
Dear Cheo, Thank you very much for taking the time to share your feedback. We regret low rated that you did not enjoy your stay with us. We strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For this reason, please allow us to express our sincerest apologies in regards to the inconveniences caused. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BKK Sukhumvit good location of hotel.
I have stayed here before and has always it's a great stay. The staff are always friendly. The rooms are comfortable.
Stayed 3 nights in Nov 2019
Response from Ken on Jan 15, 2020
Dear Mr.Darren, Thank you for continued support us and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel at a good price
The hotel is undergoing some refurbishment, I was there few months back and a lot of work has been put into remodelling the rooms, I guess it is still ongoing as some additional improvement can be done. Said that the staff is friendly and welcoming, for the location I would highly recommend this accommodation.
Stayed 2 nights in Oct 2019

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for price and location
The hotel is undergoing some refurbishment, I was there few months back and a lot of work has been put into remodelling the rooms, I guess it is still ongoing as some additional improvement can be done. Said that the staff is friendly and welcoming, for the location I would highly recommend this accommodation.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all city and restaurants . Staff very helpful
Stayed 27 nights in Sep 2019

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lying, disrespectful, dirty, under construction
I paid for a nicer room at this hotel they checked me and under false pretense. that's why I was booked and then took me outside and walk me to a different hotel owned by the same people that was currently under construction. I went into the room it smells very bad very dirty as if it was just finished being painted. Their solution was to spray some air cleaner in the room to make it smell better. when I asked if I could cancel because they had no rooms available that I paid for they told me it was too late because they already checked me in. They lied to hotels.com and said that they put me in a room that I paid for. Then he pretended he couldn't speak English. I canceled my second night. Very disrespectful lying untrustworthy hotel. Many better options nearby for a fair price. I would never recommend anyone to stay here. in my picture the red circle is the hotel is supposed to stay at in the yellow circle is where they try to make me stay.
Stayed 1 night in Sep 2019

4/10 Poor

Joan

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovating the foyer so there was no entrance at all.
Stayed 1 night in Aug 2019

4/10 Poor

Joan

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay in Bangkok
Stayed 2 nights in Sep 2019

4/10 Poor

Sue

Liked: Staff & service
Disliked: Property conditions & facilities
Not great at the moment
This hotel is undergoing major renovation work which I was not informed about, it is basically a building site
Stayed 1 night in Sep 2019

8/10 Good

Tan, Singapore

Traveled with partner
Liked: Cleanliness, staff & service
Location is good . Staff was helpful . Just that the hotel is on renovation and it was noisy at times. But overall it's good
Stayed 3 nights in Aug 2019

2/10 Terrible

Jay, Singapore

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get the room I requested. Instead of a queen size bed, they gave me 2 single beds joined together. Showering was difficult as the water level was too low. There was drilling early in the morning as well, causing trouble sleeping for everyone.
Stayed 4 nights in Aug 2019

8/10 Good

PK

Liked: Cleanliness, staff & service, room comfort
Good for short stay.
Pleasant reception staffs, rooms are ok for short stay, housekeeping was within standard score. Hot shower needs to be improved - was getting only very light warm shower. Otherwise, all was good.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is essential a flophouse for men visiting Bangkok's red light district. The hotel is undergoing a much needed renovation, however during this period the the place is in complete disrepair. Online pictures of the rooms facilities are extremely misleading.
Stayed 2 nights in Jul 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel and great value for money
Great accommodation and staff. Currently being renovated and I was luck enough to have a room on the 5th floor with balcony. The owner is pulling out the stops to make this a great city centre hotel with all staff being really helpful. Would I stay again - Absolutely 🙏😁
Stayed 10 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Room was cheapish $50 a night
No hot water /Cold showers....no view
Stayed 2 nights in Jun 2019

6/10 Okay

Samuel

Liked: Room comfort
Stayed 6 nights in Jun 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stayco
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2019

6/10 Okay

TAI FONG, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Try Your Luck
The hotel was old and not renovated, it is a budget typed.
Stayed 1 night in Jun 2019

4/10 Poor

SIU CHEUNG DUFF

Disliked: Property conditions & facilities
Recommended only for transit.......
The room just ok for transit..Bed was ok but the toilet below the average.. Lobby was old ,the lift area was smelly.staffs are ok......Very small entrance you may missed it...recommended only for transit.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Clean, friendly, fairly basic, but did the job
Stayed 2 nights in May 2019

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing!
This hotel was nothing like the website shows! I had booked a delux room with city views, what I actually got was a grubby, tired, unclean small room with ripped towels a view of a car park wall, not hot water and a funny smell. I asked the staff about the room but was told this was a delux room. I found them unhelpful and abrupt. I guess the only positive thing was the price but I I guess this is why! What a let down
Stayed 2 nights in May 2019

10/10 Excellent

darren, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darr3n
This was an excellent hotel. Little advice and upgrade for the deluxe room you will find the deluxe room more comfortable than the standard room
Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2019