Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location & views

Posted Apr 16, 2014
Nothing went wrong everything was faultless - best hotel I have visited
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the centre

Posted Apr 15, 2014
Great hotel, good service but the restaurants could be better for that price
5 out of 5
Recommended
for Everyone
by kimmy from montreal

Perfect!

Posted Apr 13, 2014
I cannot think of anything to improve! Beautiful, peaceful hotel, filled with art and tradition. Thoughtful staff, perfect location. Boat taxi downstairs. Great gym, great pool. Massages by the pool if you want, lunch served on a tray by the pool. I recommend a room on the Chao Praya with balcony, totally worth it and the lounge service also.
5 out of 5
Recommended
for Everyone
by roger from tampa fl

Five star in all respects

Posted Apr 8, 2014
Very comfortable room,great views,excellent food and service.Massage was exceptional.
5 out of 5
Recommended
for Everyone
by Melanie from Seattle, WA. USA

Glorious hotel with gracious old world charm.

Posted Apr 4, 2014
Pros: The rooms, the view, the balcony, and the staff. The food was okay, but overpriced.
Location: The river boats are right beside the hotel, and nearby is a lovely little restaurant with great food and reasonable prices.
We arrived at 9:00 am and were shown to a beautiful room with a spectacular view. The staff members were gracious and helpful, the room clean and well decorated. We have rarely stayed at such a superior hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding hotel

Posted Mar 29, 2014
Pros: Everything
We visited the Shanghai-La hotel Bangkok for our 25th wedding anniversary. Our stay was very pleasant the hotel was beautiful excellent facilities very clean and comfortable. The staff were very friendly caring and considerate....I would highly recommend this hotel it will not disappoint! A must!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Bangkok

Posted Mar 26, 2014
Pros: The view, the service, the food. We also relaxed by the pool, in view of the river -- really lovely.
Cons: Service near the pool was a little lackadaisical. But once we flagged someone, it was great.
Location: Very close to the important sights along the river.
We had a lovely river view room. We were only there for 2 nights, but tried both the Chinese and the Thai restaurants, which were both lovely. Location makes it easy to grab a boat to see the sights. The staff were great at helping us arrange a tour, deal with transport, make reservations, etc. Absolutely amazing breakfast buffet.
5 out of 5
Recommended
for Everyone
by Helen from Noosa, Qld, Australia

Our sanctuary.

Posted Mar 20, 2014
Pros: See above.
Cons: All good.
Location: Close to the Skytrain and the ferry wharf so close to anywhere you want to go.
It was such a treat to be staying at the Shangri-La. So convenient to the ferry wharf and the Skytrain. We stayed here for 6 nights and every day we frequented the pool area, the Lobby Lounge after dinner at night, and the outside area for breakfast, and it was all wonderful. Thoroughly enjoyed the live musician who was playing in the Lobby Lounge when we came back "home" after dinner. The staff were always charming and helpful. Love this place. Thank you Shangri-La Bangkok.
5 out of 5
Recommended
for Everyone
by Jonakee from London

A beautiful hotel and an unforgettable experience

Posted Mar 6, 2014
Pros: The hospitality. Our personal butler who delivered freshly-squeezed watermelon juice to our room at night deserves special mention.
Cons: Bangkok is a warm city so the swimming pool was left at ambient temperature which wasn't a huge problem but would have preferred a heated swimmingpool
Location: The location couldn't have been better! Right by the river with a private pier but also close to the Sathon Pier and Sapan Takshim train station.
We had a large river-view room with a balcony in the private wing, an enormous bed (that would easily sleep 3 x 8ft tall people), a child's bed, a delightful bathroom with both a bath and a shower cubicle, luxurious toiletries and the most exceptional hospitality! We were welcomed at the hotel with warm lavender-infused towels, welcome drinks and our personal butler (not to mention a teddy and sweeties for our daughter). What felt specially good after the 17-hour flight from London was the personalised check-in in our room. They were expecting us! There was a letter stating all the benefits available to us including free afternoon tea, evening cocktails etc. Also on offer were free yoga classes at the health centre every evening and a delightful boat ride to and from Asiatique in the evenings. Fresh fruit, freshly-squeezed juice, hotel-made cookies, newspaper etc. to the room every day. They even sent me honey-lemon water in our room in the morning. It's hard to list everything that was on offer from this hotel but the overall experience left our memories of Kempinski and Taj far behind. What left us feeling particularly warm about this hotel was the breakfast we were served in our room at 4:15am on the day we were travelling back - complete with warm danish, fresh fruit (beautifully presented) and fruit juices of our choice - all with the compliments of in-room dining! We were seen off by 3 staff members at the foyer with a souvenir and the day's newspaper
5 out of 5
Recommended
for Everyone
by Lynda from Montreal, Canada

Great Location and beautiful hotel.

Posted Mar 2, 2014
Room that we were given smelled of smoke, even though on a non-smoking floor. Receptionist who escorted us to our room immediately went downstairs to get us a new room and then upgraded us to a room with a balcony and lovely view of the Chaya Pryo River. Nice touch! Also needed a letter posted and she took it upon herself to buy stamp and mail it. Dined in the Italian Restaurant- food delicious and service was attentive. Would definitely recommend this hotel.