Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Sue from Perth Australia

My First stay

Posted Jun 4, 2014
Pros: Friendly staff and the cleaners deserve a medal for the work they do
Location: easy access to sky train, restaurants, Lumpini park
My First stay overnight on 4th May I was put into a room that had not been cleaned from existing traveller Other than that I am pleased with my month at the hotel
Comment from Hotel Management
Jul 24, 2014 by Valter Narminio Area Mana, Hotel Management
Dear Sue, Thank you for your feedback of your recent stay with us. I do sincerely apologise for the mix up with your room not being ready on arrival. I have since spoken with the Guest Service staff to understand how this occured and have now taken steps to ensure this does not happen again. I hope that we can welcome you back when next you travel to Bangkok.
Comment from Hotel Management
Jul 24, 2014 by Valter Narminio Area Mana, Hotel Management
Dear Sue, It was a great pleasure having you stay with us and I do apolgise for the inconvenience caused by the room not being ready when you arrived. I have since spoken with the Guest Service team to ensure this issue is not repeated. We hope that you will consider staying with us again when next travelling to Bangkok.
4 out of 5
Recommended
for Everyone
by Noboru from Chiba, Japan

Resort Stay

Posted Jan 10, 2014
Pros: We love everything of this hotel including staff with smile and delicious breakfast on the ground floor.
Cons: Maintenance.
Location: For the health-oriented guest, Lumpini Park is the nice place for walking and runnning.
Quiet yet convenient to access to the shopping and entertainment area in Bangkok. My family relaxed and enjoyed staying at this hotel. This is a comfortable space in the urban resort. I am sure we will be here next time when my family come to the Angel City, Bangkok.
Comment from Hotel Management
Mar 29, 2014 by Valter Narminio Area Mana, Hotel Management
Dear Noboru, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
4 out of 5
Recommended
for Families
by john t from singapore

with a little tweak, could be an outstanding hotel

Posted Dec 29, 2013 on Hotels.com
Umpteen time staying at this hotel. Faultless location, property and service. However, fixtures and furnishing are worn and tired ... can do with an update. Recommended, nevertheless.
Comment from Hotel Management
Jun 21, 2014 by Valter, Hotel Management
Thank you very much for taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Somerset Park Suanplu Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect. I am pleased to advise that we are performing a refurbishment in 2014.
5 out of 5
Recommended
for Families
by E from Wellington, New Zealand

Awesome! Stay 29 Nov to 14 Dec 2012

Posted Dec 12, 2013 on Hotels.com
Staff enough English to get by, friendly, courteous, eager to please & nothing's a hassle. Rooms huge, we'll equipt & air con savvy - some could do with a lick of paint, a few cockroaches remind you to clean up after yourself. Buffet breakfast & restaurant (quiet @ lunch & dinner most out or room service) food great. Recreational facilities (incl. massage spa) terrific. Centrally located in a mix neighbourhood. Mall, sky train & hospital a walk away but hotels free Tuktuk can take you there. Opposite direction is how the poorer citizens live. Excellent for BNH clientele. Loved it so much extended our stay.
Comment from Hotel Management
Jun 2, 2014 by Valter, Hotel Management
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Park Suanplu we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Tired

Posted Dec 10, 2013 on Hotels.com
Rooms and furnishings were a little tired.
Comment from Hotel Management
Jul 24, 2014 by Valter, Hotel Management
Dear Traveller, Thank you for your feedback of your recent stay. I am happy to inform you that we have recently commenced a refurbishment program of our rooms and public areas . I do hope that on your next visit you will have the opportunity to experience our newly refurbished rooms. and public areas.
4 out of 5
Recommended
for Personal Event
by Mike from Usa

Large space

Posted Nov 22, 2013 on Hotels.com
Clean and spacious but furniture old and broke while sitting even I am not a heavy person
Comment from Hotel Management
Jul 24, 2014 by Valter, Hotel Management
Dear Mike, It was a great pleasure having you stay recently and thank you for sharing your feedback about your stay experience with us . I do apologise that a piece of furniture broke and we hope this did not cause any issues to you personally. Our property is currently under going a refurbishment program and most items are being upgraded or replaced .We hope you may return in the future and try our newly refurbished rooms and public areas.
4 out of 5
Recommended
for Everyone
by Graham from Hamilton Ont

Close to excellent restaurants and shopping.

Posted Nov 18, 2013
Pros: As already mentioned the breakfast was included as well as a limited amount of internet service. The staff were friendly, helpful and accommodating.
Cons: The rooms were clean and comfortable but could be repainted.
Location: Close to good restaurants and shopping.
Our accommodation was less than $80.00 per night for serviced accommodation which included a full buffet breakfast which would appeal to all needs. Our journey to Bangkok included a 15hr flight from Toronto to Hong Kong and then a 3hr flight to Bangkok which put us at the airport at approx. midnight. While there is taxi service available at the airport for the 1hr trip from the airport we chose to arrange with the hotel for a private car company to pick us up at the cost of BHT 1300 or approx. $50.00 cdn.
Comment from Hotel Management
Mar 29, 2014 by Valter Narminio Area Mana, Hotel Management
Dear Graham, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again
3 out of 5
Recommended
for Everyone
by walkablock

In need of face-lift

Posted Nov 11, 2013
Pros: Lots of space. In-room laundry facility. Easily accessible (especially with the shuttle service).
Cons: Install better shower faucets to direct water flow only to the tub area.
Location: Shopping on Silom Road. 12 min. walk to Sala Daeng Station.
Great open space, sitting room, bedroom, kitchen, plus in-room laundry facility all very much appreciated. However, the room has paint stripping away and signs of water damage, of wear and tear at every corner. It looks tired and is in need of a face-lift. The tub with shower is not well designed. Water sprays all over the tub surround, it is very difficult to direct water only to the tub without flooding the surrounding area. This design is encouraging flooding situations in the bathroom. Fix it!
Comment from Hotel Management
Mar 29, 2014 by Valter Narminio Area Mana, Hotel Management
Dear walkablock, It was a great pleasure having you stay at Somerset Park Suanplu Thank you for sharing your feedback about your stay experience with us . While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the apartment and I am pleased to inform that the property will undergo a refurbishment in 2014 Once again, thank you for staying with us. We look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by Steve from USA

it was so good i extended my stay by one week

Posted Oct 24, 2013
Pros: the staff, the accomodations
Cons: nothing, it's great
gracious staff, excellent service my 2nd time staying here for one month
4 out of 5
Recommended
for Spa
by Mike S from India

The Best Staff and Service

Posted Sep 15, 2013 on Hotels.com
Initially I had booked the hotel for 5 nights but extended my stay by 6 more nights. At first I had a few issues with cleanliness, etc but they were nice enough to change my room 3 times until I was completely satisfied. The manager is very nice guy, very service oriented and makes sure all guests are taken good care of. The breakfast buffet was good but could be better if they added some healthier options such as oatmeal, museli etc. The room size is enormous and very comfortable, the gym was excellent, pool was amazing and overall this is a great place to stay its just a bit far away from restaurants, shopping etc...but then its great value for money and taking taxis anywhere from this hotel was easy and cheap usually less than 100baht each way to anywhere in the city.. I prefer to stay in a peaceful location especially if the hotel is so good in other ways. I would definitely stay there again and reccomend this hotel to everyone.