Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Perth Western Australia

Missed the mark this visit

Posted Apr 15, 2015
Stayed here 3 years ago and it was a great experience so I thought I would go back again. Staff not very friendly whole hotel vibe not friendly think they were too preoccupied with upcoming celebrations. We felt like we were intruding at times.
Comment from Hotel Management
Apr 17, 2015 by Valter Narminio, Hotel Management
Dear Guest from Perth, It was a great pleasure having you stay once again and thank you for sharing your feedback about your stay experience with us. Whilst we strive to maintain the highest customer satisfaction standards, I am really sorry to read that my staff, who usually are praised about their exceptional service, did not live up to your prior stay memory. I sincerely hope this was a one time issue and that you may consider to stay with us again giving us another chance to serve you better We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us.
3 out of 5
by A verified travelerfrom New Zealand

Beware the hidden costs

Posted Feb 23, 2015
No free hotel transfers, airport transfer via taxi, tok tok only works during the week, service charges per day on top of what you were already quoted as the total price. Half the hotel has been renovated, yet we were put on the floor that hadn't, when the hotel wasn't full...and yes we paid for a superior room with kitchen dinning etc...which brings me to the bathroom, every time we had a shower the bathroom floor got flooded. when advised the front desk about the room...nothing got done. The address of the hotel was too confusing for local drivers and some called the street/area different names...
Comment from Hotel Management
Mar 12, 2015 by Valter Narminio, Hotel Management
Dear Spinner, Thank you for staying with us and taking the time to write this review giving us the opportunity to address your concerns highlighted. The property does not advertise or offer free airport transfers however we do offer limousine transfers at a cost or the alternative is a taxi. Out tuk tuk service operates 7 days per week from 830am to 6pm daily. If our tuk tuk is broken, our van operates in its place. At the moment we have only completed some one bedroom premier rooms in the current refurbishment and all public areas are nearly completed. All our rooms have kitchen and dining facilities. The issue with some water trickling over the bath tub onto the bathroom floor is a design fault in some older rooms that is being addressed in the current refurbishment. Our property has been in existence for 16 years and is very well known to Taxi Company, however, many taxi drivers cannot read or speak English in Thailand. Finally, I note that you claim to have paid more than the contracted price quoted by Expedia. Please do write to the property supplying a copy of your invoice from Somerset and a copy of your Expedia paperwork so we can investigate your claim. Should there be any discrepancy, we are happy to refund the difference to you. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
4 out of 5
Recommended
for Couples
by A verified traveler

Spacious Apartment!

Posted Feb 15, 2015 on Hotels.com
very spacious apartment!all staff very friendly except one receptionist guy working in late evening particular rude!
Comment from Hotel Management
May 2, 2015 by Valter, Hotel Management
Dear Traveller, Many thanks for your review. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. However, I am truly sorry to hear about your unpleasant experience with one of our staff. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that he receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.
3 out of 5
by A verified travelerfrom Frankfurt

Abgewohntes Hotel, dass derzeit renoviert wird

Posted Jan 12, 2015
Pros: Das sehr gute Frühstück.
Cons: Die Zimmer und das gesamte Interieur erneuern.
Location: In der Nähe von Patong. 20 Minuten zu Fuß zur Skytrain. Nur alle 30 Minuten Hotelshuttlebus.
Wir hatten ein sehr großes Zimmer im 16. Stock. Leider war hier noch nichts renoviert. Die Möbel und sonstige Einrichtung war abgenutzt und alles etwas schmuddelig. Während unseres Aufenthaltes kam im Bad Wasser durch die Decke. Wohl nicht zum ersten Mal, da die Decke bereits deutliche Wasserflecken hat.
Comment from Hotel Management
Mar 12, 2015 by Valter Narminio, Hotel Management
Dear M from Frankfurt, Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the information. The rooms are being refurbished and many are now complete. We hope to welcome you again.
5 out of 5
Recommended
for Families
by TETSUYAfrom Chiangrai Thailand

スタッフが、とても親切

Posted Jan 12, 2015 on Hotels.com
すぐ近くにコンビニがあります。徒歩で駅まで行ける立地です。スタッフが、親切で快適に過ごせました。プールは小さめですが、テニスコートもあります。シーロムなので、周辺の朝と夕方は、渋滞は酷いです。朝食の品数は少なめですが、毎日メニューは変わります。高層階からの夜景は良いです。サニタリーはありません。値段も手頃なので、合格点です。
Comment from Hotel Management
Apr 4, 2015 by Valter, Hotel Management
Thank you for choosing Somerset Park Suanplu as your accommodation during your holiday in Bangkok. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 5, 2015 on Hotels.com
Comment from Hotel Management
Apr 4, 2015 by Valter, Hotel Management
Thank you for taking the time to review us.
4 out of 5
Recommended
for Business Travelers
by Yoshiyasu

Posted Dec 31, 2014 on Hotels.com
Comment from Hotel Management
Apr 4, 2015 by Valter, Hotel Management
Thank you for your star rating submitted.
3 out of 5
Recommended
for Getaway With Friends
by Miriamfrom Nice

Hôtel moyen

Posted Dec 28, 2014 on Hotels.com
Hôtel moderne, Nous étions dans une suite pour 5 personnes situé au 20eme étage avec une superbe vue. Chambres très spacieuses avec coin cuisine, il y avait également un lave linge ainsi qu'un sèche linge. Les tiroirs de la cuisine n'avaient pas été nettoyé (miettes sur les assiettes...) Le personnel froid au premier abord est sympathique. L'hôtel possède un service de tuk tuk gratuit qui vous amènera à la station de métro la plus proche. L'hôtel possède une piscine qui est couverte point négatif pour ma part. Le petit déjeuner est copieux mais propose plus de salé que de sucré. Le quartier n'est pas super (odeurs nauséabondes...).
Comment from Hotel Management
Apr 4, 2015 by Valter, Hotel Management
Thank you for taking the time to write this review. We are glad that you had an enjoyable stay and apprecite the comments made. We look forward to welcoming you back again
4 out of 5
Recommended
for Families
by A verified traveler

Good stay - Recommended

Posted Dec 19, 2014 on Hotels.com
I stayed there for four nights with family in a two bedroom apartment. The apartment was very clean and the beds were in good condition. All the furniture and fixtures were pretty good. Breakfast was very good with lots of choices. Extra breakfast is charged at B350 which I think is very expensive. Good location and friendly staff.
Comment from Hotel Management
Feb 28, 2015 by Valter, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
3 out of 5
Recommended
for Personal Event
by Matthewfrom Chicago

A very good 3 start hotel!

Posted Dec 7, 2014 on Hotels.com
This is a straight up 3 star hotel. The hotel was undergoing some renovations while I was there. So if they are not done by the time you arrive, don't plan on sleeping much during the day. It is rather loud. Again, the noise is only an issue during the day and didn't impact my rating of the hotel. I gave this hotel a mid rating because it is just okay. There are cracks in the wall. The lighting in the room is odd. The AC just makes things cold. It was hard to get a comfortable temp. The bathroom sink never drained properly. The towels were really thin. The bedding was old and the bed was very firm. To be a 4 start hotel they would need thicker towels and higher quality bedding.
Comment from Hotel Management
Feb 28, 2015 by Valter, Hotel Management
Thank you for your review of your recent stay. We apologise for any inconvenience casued and hope you may visit us again when our refurbishment is complete