Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 北海道

日本人が快適に過ごせるホテルです

Posted Mar 16, 2015
Pros: 洗練された客室、快適なベッド、プール、レストラン、フィットネスジム、立地、スタッフのおもてなし
Location: トンロー通りは、日本食の店が多い。BTSの駅まで少し歩くと行けて便利。
ホテルは、清潔で快適です。ベッドも快適でよく眠れました。 プールは、小さな子供も楽しめます。また、プールからの眺めも良いです。 フィットネスジムがあり、運動不足解消に役立ちます。 レストランの食事は、美味しかったです。納豆、豆腐も食べられます。 ホテルの前のトンロー通り沿いには、沢山の日本食の店があり、日本食が食べたくなったら気軽に食べられます。
Comment from Hotel Management
Mar 17, 2015 by Kulawat, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. I will share your compliments with my colleagues. We hope you will stay with us again. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

15年2月末に利用

Posted Mar 15, 2015
Pros: 部屋がとても快適で過ごしやすかったです。バスタブでゆっくり1日の疲れをとることもできました。部屋の清掃もとてもきれいです。朝食をテラス席で食べられるのもよかったです。
Location: 最寄り駅のトンロー駅からは歩いて7、8分だと思います。特に遠いとは感じませんでした。途中屋台や果物屋さんがあります。マッサージ店もあって、安い店があったので利用しましたが、よかったです。繁盛しているお店でした。ホテルの向かいにはスーパーとスタバがあります。スーパーは広めな方だと思います。
母と二人で宿泊しました。シングルベッドが二台。部屋は広く、お風呂はバスタブつきでとても快適でした。シャワーの出も問題ありません。冷蔵庫や洗濯機もあり、粉洗剤が置いてあったので滞在中洗濯できました。調理器具や皿もあったので買ってきたフルーツを部屋で食べることもできました。朝食は毎朝テラス席で食べましたが、天気もよく朝から眺めのいいところで食事でき、満足です。内容も毎朝違うメニューがあり、オムレツや目玉焼きを作ってもらえます。レストラン横にジムのようなものがあり、ちょうどテラス席はプールに面しているのが面白かったです。滞在中にプールを利用する時間はなかったので残念でしたが、朝食をとっている間にプールで泳いでいる人たちを見れて、楽しそうでした。食事している人たちから見られてしまうという状況は少し恥ずかしいかなとも思いましたが、そういう日本と違うところが面白かったです。部屋には小さなベランダがついていて、そこからの眺めもよかったです。スタッフの方は日本語はわかりませんが、こちらが頑張ってタイ語を使ってみると、なんとなく理解してくれているような…親切に対応してくれます。最終日は夜便だったので日中スーツケースをフロントで預かってもらいました。帰りはタクシーを呼んでくれて空港まで行きました。
Comment from Hotel Management
Mar 17, 2015 by Kulawat, Hotel Management
Thank you for your feedback which will be shared with the team at Somerset Sukhumvit Thonglor. We are glad that you had an enjoyable stay. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
2 out of 5
Recommended
for Couples
by A verified traveler

Disappointing

Posted Feb 25, 2015 on Hotels
Good location and nice staff, but disappointing for the price, and the general standard in Bangkok (where we come often). The non-smoking room smelled of stale smoke, but it was not possible to move rooms and the promised extra cleaning/airing never came. The breakfast was disappointing - small selection, very few tables (we had to wait for quite some time for a seat), very few staff on duty, ran out of plates, cups and a number of food items. Overall a nice hotel, and the rooms/apartments are comfortable, but for this price in Bangkok, I would expect a lot more.
Comment from Hotel Management
May 2, 2015 by Kulawat, Hotel Management
It was a great pleasure having you stay at Somerset Sukhumvit Thonglor. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We do apologise on unprofessional response from my team, Whilst the Guest Service Team normally have a very good service standard, there are always improvements that can be made through receiving such valuable feedback. We sincerely apologise for this issue and we will be performing more training. Regarding to your feedback on breakfast, please be informed that I have highlighted you feedback to F&B operator for improvement. My team and I will continue to monitor their performance and service delivery. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Somerset Thonglor Review

Posted Feb 22, 2015 on Hotels
ใจกลางย่านธุรกิจ เดินทางสะดวกมาก ห้องเเละบรรยากาศดีค่ะ
Comment from Hotel Management
May 2, 2015 by Kulawat, Hotel Management
Thank you for your feedback which will be shared with the team at Somerset Sukhumvit Thonglor. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely, Kulawat WAJANASARA / Assistant Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

いつでも 笑顔で対応のスタッフ

Posted Feb 9, 2015
工事中でしたが スタッフが常駐していて 質問やリクエストにも すぐ対応してくれました。 トゥクトゥクに、何度も乗りましたが 総勢7人を 笑顔で乗せてもらいました。 また フロントで 友人に渡すプレゼントを預けたのですが、誰にでもわかるようにメモが貼ってあって 24階の自分の部屋まで取りに帰らなくてもよかったので助かりました。
Comment from Hotel Management
Mar 6, 2015 by Kulawat, Hotel Management
Dear うめちゃん, Thank you for taking the time to share your stay experience at Somerset Sukhumvit Thonglor, Bangkok. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Sukhumvit Thonglor, we look forward to welcoming you again. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2015
いつも、使っています 全体的には満足ですがコストパフォーマンスがもう少しあればいいと思います いまのコストだともう少しグレードの高いホテルでも宿泊できます 朝食のバリエーションが少なすぎます
Comment from Hotel Management
Mar 12, 2015 by Kulawat, Hotel Management
It is a great pleasure having you stay at Somerset Sukhumvit Thonglor. Thank you for sharing your feedback about your stay experience with us. We have highlighted your feedback to our F&B operator and reiterated the need to improve breakfast quality. My team and I will continue to monitor their performance and service delivery. Once again, thank you for your valued patronage and look forward to have another opportunity of welcoming you back to Somerset Sukhumvit Thonglor, soon. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
5 out of 5
Recommended
for Business Travelers
by Enricofrom Hong Kong

BKK

Posted Feb 3, 2015 on Hotels
Very good spot in Sukhumvit,Thonglor
Comment from Hotel Management
Apr 11, 2015 by Kulawat, Hotel Management
Dear Enrico, Thank you for choosing Somerset Sukhumvit Thonglor as your accommodation in Bangkok. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms and great location

Posted Feb 1, 2015
Pros: Room size and amenities and the hotel location
Lovely big room, hotel was walking distance to lots of restaurants or street food. Supermarket right across the road and BTS in walking distance or take a hotel tuk tuk. Had a great stay.
Comment from Hotel Management
Mar 6, 2015 by Kulawat, Hotel Management
Thank you for taking the time to share your stay experience at Somerset Sukhumvit Thonglor, Bangkok. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Sukhumvit Thonglor. we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Nice serviced residence

Posted Jan 20, 2015 on Hotels
I got an executive studio, pretty spacious. The only thing I would complain is their pillows. I didn't find them comfortable at all. Ended up having sore neck and shoulders after 2 night stay. And it was definitely not the way I slept. But overall, it was a nice stay for me. I picked it because of the location.
Comment from Hotel Management
Apr 11, 2015 by Kulawat, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We have noted your feedback on pillow, please be assured that I will share your experience with Residence Manager for the solution. We hope you will stay with us again. Your sincerely, Kulawat WAJANASARA Assistant Residence Manager
4 out of 5
Recommended
for Families
by Ascharafrom Darwin

Very good

Posted Jan 20, 2015 on Hotels
Good location, nice friendly staff.
Comment from Hotel Management
Apr 11, 2015 by Kulawat, Hotel Management
Dear Aschara, Thank you for your feedback which will be shared with the team at Somerset Sukhumvit Thonglor, Bangkok. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely, Kulawat WAJANASARA Assistant Residence Manager