Ratings based on 33 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Mar 21, 2024 on Expedia
Have stayed here several times. It is a good, but not great hotel. But it is great value considering the price. Rooms are a little small but good layout. PROS: Price, Location--proximity to EMQuartier area and Thonglor, great bed and pillows. CONS: Rooms are a little dark and I had issue with little bugs on coffee area.
Comment from Hotel Management
Mar 21, 2024 by Sascha K. Cluster General Manager, Hotel Management
Dear Brian,We truly appreciate your loyalty and feedback. It's great to hear that you've chosen to stay with us multiple times and that you find our hotel to be a good value for the price. We're glad that you appreciate our convenient location and the comfort of our beds and pillows. However, we're sorry to hear about the issues you encountered with the room's lighting and the presence of bugs. Your comments are important to us, and we'll address these concerns to ensure a better experience for you and our future guests. Thank you for your continued support, and we look forward to welcoming you back for an improved stay in the future.Best Regards,
by A verified traveler
Lovely Hotel with great staff
Posted Feb 12, 2024 on HotelsHotel was great , rooms ok , no handtowels which I found strange , for overall comfort I found this hotel to be good value for money , location was good , but the complimentary shuttle service was not available , and the restaurant is nil and void not open , excellent shop to get essential items next door . Tops store , great fresh produce , the carpets in the hallway of the hotel was full of stains , and smelt mouldy , but as the hotel was in a clean area this can be an overbite , quiet and perfect for my needs , I would definitely recommend and stay here again .
Comment from Hotel Management
Feb 14, 2024 by Prut Chaivattananurux Front Office Manager, Hotel Management
Dear kevin,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that you found the hotel overall great, with good value for money and a convenient location. It's great to know that the nearby Tops store provided excellent options for essential items.We appreciate your understanding regarding the unavailability of handtowels and the complimentary shuttle service, as well as the observation about the cleanliness of the hallway carpets. Your feedback is invaluable, and we will use it to improve our services and facilities.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back in the future and appreciate your recommendation.Best regards,
by A verified traveler
Posted Jan 9, 2024 on Expedia
Comment from Hotel Management
Jan 16, 2024 by Prut Chaivattananurux Front Office Manager, Hotel Management
Dear James,Apologies for any inconvenience you may have experienced, and we sincerely hope to have the pleasure of welcoming you back in the future.Best regards,
by A verified traveler
Posted Nov 21, 2023 on Expedia
To finish my 3 weeks in Bangkok, I decided to stay in a nicer hotel.
It felt short of expectations and definitely was not worth the extra cost.
The room was small, no space to really put laptop, no place to hang pants (only shirt or jacket).
Absolutely NO view, 4 meter in front of the window is a big concrete wall…
On the positive side, as everywhere in Thailand the staff was very nice, the neighborhood is very nice, the internet was fast, there was a good choice of TV channel.
The hotel is pet friendly: During my 4 days, twice dogs bark after me while I was at the pool ?!? It is like the pool was their domain and other’s presence “incommode” them…
Also, I didn’t appreciate that guests put their dog on breakfast table… dogs walk in the street (where they urinate, defecate, people spit, etc.), it would be similar of me putting my shoes on the table. I don’t think it would be much appreciated.
Comment from Hotel Management
Jan 16, 2024 by Prut Chaivattananurux Front Office Manager, Hotel Management
Dear Alexandre ,Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your honesty, and we apologize that your experience fell short of expectations.We're sorry to hear about the challenges you faced with the room size and amenities. Your comments regarding the limited space and lack of a suitable area for a laptop, as well as the absence of a view, are duly noted. We understand the importance of these aspects in ensuring a comfortable stay, and we'll certainly use your feedback to address and improve upon these issues.On a positive note, we're pleased that you found our staff friendly and enjoyed the neighborhood. We are also glad that you had a positive experience with our internet speed and TV channel selection.Regarding the pet-friendly aspect, we sincerely apologize for any inconvenience caused by the behavior of other guests' dogs. We will address this matter promptly and ensure that all guests, including those with pets, can enjoy a pleasant and respectful environment.Your feedback is invaluable to us, and we would like to assure you that we take it seriously. If there's anything more you'd like to share or if you plan to revisit Bangkok, we would welcome the opportunity to make it up to you.Thank you once again for bringing these concerns to our attention.Kind regards,
by A verified traveler
Posted Oct 28, 2023 on Expedia
The hallway carpet is stinky, guest are complaining too. We brought our own slipper (all white) to walk in the room …floors are dirty. Amenities like hand and face towels are not provided in the room. Staff are making faces when I ask for the print out of the bill.
by A verified traveler
Posted Aug 15, 2023 on Expedia
Very nice room, reasonably priced and very well appointed. I have extended our stay here because it is so nice!
Comment from Hotel Management
Oct 7, 2023 by Doonyathat T. Group Operations Manage, Hotel Management
Dear Russell,Thank you for the wonderful note from your recent stay the team & I are delighted that you had a brilliant stay and memorable Bangkok experience. We look forward to seeing you on your next visit.Warm regards,
by A verified traveler
Posted Jul 28, 2023 on Expedia
Comment from Hotel Management
Oct 7, 2023 by Doonyathat T. Group Operations Manage, Hotel Management
Dear Kim Fong,Thank you for rating us 5 stars at The Quartier Hotel Bangkok. We do look forward to welcoming you back and please stay safe.Warm regards,
by A verified traveler
Posted Feb 26, 2023 on Expedia
The staff was professional and attentive. However, the quality of the room was not up to standard, the toilet standard was not good at all. The drainage system in the room seemed weak, from shower to toilet bowl the water drained very slowly. Also, the room had some issues with the power. Every so often, the power would go out for a second and start again.
Comment from Hotel Management
Oct 7, 2023 by Doonyathat T. Group Operations Manage, Hotel Management
Dear Nicholas,Thank you for taking the time to share your feedback with us. We greatly value your input and apologize for any inconvenience you experienced during your stay. We're genuinely sorry to learn about the issues you encountered with the room.Your feedback is invaluable to us, as it helps us improve our services and facilities. We hope you'll consider giving us another opportunity to provide you with the exceptional experience we aim to offer all our guests. If you have any further details or if there's anything else you'd like to share, please don't hesitate to contact us directly.Warm regards,
by A verified traveler
Decent
Posted Aug 11, 2022 on HotelsDecent Hotel, down side quite a way from BTS, shops etc. Location shows up wrong on Hotel.com web site. Breakfast was pre-made and delivered to your room. No restaurant.
Comment from Hotel Management
Jan 24, 2023 by Worachot S., Hotel Management
Dear Christopher,Thank you very much for your continued support of The Quartier Boutique Hotel Bangkok Sukhumvit 39 and for taking the time to share your stay experience.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen very short of our goal during your recent stay. Please accept my sincere apologies for the shortcomings you experienced during your stay with us regarding the closure swimming pool information and the quality of breakfast during your stay. For the breakfast, we are improving the quality and service which the new concept of the buffet breakfast fresh served at Qrumb restaurants. Regarding the hotel location, we have revised on Hotel.com web site.Please rest assured that your feedback has been shared with our team to ensure that an appropriate action has been taken to avoid such incidents in the future.Again, thank you very much for your valued feedback as your opinions are very valuable in helping us maintain a high level of service to guests. We hope for the chance to be able to welcome you and your back in the future.Sincerely yours,Worachot S.Group Operation Manager at The Quartier Boutique Hotel Bangkok Sukhumvit 39.
by A verified traveler
Posted Feb 1, 2024 on Expedia
Comment from Hotel Management
Mar 21, 2024 by Sascha K. Cluster General Manager, Hotel Management
Dear Rui,Thank you for choosing to stay with us and for sharing your experience! we look forward to welcoming you back for an improved stay in the future.Best Regards,
