Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

New York Elegance in Bangkok

Posted Apr 28, 2015
Pros: Very attentive, helpful staffs, it's all about the personal touch!
Cons: We like the St. Regis music channel on our TV in the hotel room, but it would be even better if there are more music channel choices!
Location: Skytrain was connected to the hotel, high-end shopping malls and other attractions are only steps away.
The St. Regis butler service was very attentive, concierge Sunny was very helpful in term of helping us to explore the Land of Smile in our tight schedule.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Allow me - contrived service

Posted Mar 17, 2015
Handsomely decorated hotel with unmatched service. The management, Thais are naturally hospitable, what did your training do to them. They keep saying 'allow me to ...' which sounds very unnatural and they make so many mistakes to an extent that I had poor experience at a beautiful hotel by beautiful Thai staff. My alarm went off at 6am which must have been set up by the previous guest. My phone rang at 7:30am by a stupid reason which totally woke me up. I spent along while looking for the in room dining menu which was hidden into one of the drawers. There was no coffee in the room, not even instant. I was charged $10 for a cup of tea. I was grateful about being given a late check out but I found out on return from the swimming pool that my key was already disabled. I had to go to the reception in my swimmers. They asked for my passport, I am in swimmers and that fumed me up... Please the hotel management, take a close look at the customer service. These things are not too hard to fix but irritates the customers big time.
5 out of 5
Recommended
for Families
by A verified traveler

방콕 최고의 호텔

Posted Jan 30, 2015 on Hotels.com
위치 및 시설이 최고였음
5 out of 5
Recommended
for Business Travelers
by Jiadongfrom 中国

服务

Posted Jan 6, 2015 on Hotels.com
酒店很好
4 out of 5
Recommended
for Families
by Wing Yee Cotyfrom Hong Kong

Will be back !

Posted Dec 31, 2014 on Hotels.com
Overall is good especially the concerige service ! Good recommendation on food and place to go!
5 out of 5
Recommended
for Couples
by Mei Wah Sandyfrom HK

很舒適的酒店

Posted Dec 31, 2014 on Hotels.com
Good Location, Will return again as we have already.
5 out of 5
Recommended
for Couples
by Chanfrom Hongkong

Great and elegant hotel.

Posted Dec 26, 2014 on Hotels.com
Great breakfast and services. Customer service Miss Tammy is nice and helpful. I wanna say thank you to her.
5 out of 5
Recommended
for Everyone
by A verified traveler

Flawless

Posted Dec 24, 2014
Do not have one bad thing to say about this hotel. Classy, elegant, and sophisticated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hong kong

較小型的好酒店

Posted Dec 23, 2014
原來酒店不是全橦的,總是有點強國人丫,地點十分方便有機會一定會再去丫.....................
4 out of 5
Recommended
for Business Travelers
by Edward

This traveler left a rating score only Posted Dec 8, 2014 on Hotels.com