Exterior

Reviews of Bangor Grande

2.5 out of 5
Bangor Grande
357 Odlin Rd, Bangor, ME

Reviews

8.0

Very Good

Rating 10 - Excellent. 437 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Nothing luxurious, but the room was clean and nice enough. Great location for a traveler off the I-95. Parking was easy, close and free. Hotel restaurant was good and very reasonably priced. Only had breakfast there but everyone was happy. Was surprised to see a local stop there to get a gift certificate for a friend/family. There were other food options close as well. Nice pool and all the staff we interacted with were friendly. Coffee station near the front desk was better than the in-room coffee that many places have. No complaints about our stay at the Bangor Grande.
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the halls were dirty and the room smelled stale and musty.
Stayed 1 night in Mar 2024
Response from Michael on Mar 21, 2024
We're sorry your stay with us wasn't the greatest, hopefully if you decide to stay with us again in the future, you will have a better experience next time.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, everything was ultra clean, easy to find and park, very comfortable bed! I will definitely be returning here!
Stayed 1 night in Mar 2024
Response from Michael on Mar 21, 2024
Thanks very much, we appreciate having you with us and look forward to seeing you again soon!

2/10 Terrible

Sherry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL! The pictures on their website are very deceiving. When we checked in, the person at the front desk was very nice and told us to drive around the building to access our room. When we parked, there was an individual parked next to us with drug paraphernalia out in the open and appeared to be doing drugs in the car. There were others loitering around as well. There is a back courtyard that is not pictured on the website which was filled with dumpsters and other trash. When we entered we smelled the VERY strong stench of marijuana. Our room appeared to be clean but looked nothing like the pictures we saw when we booked our stay. The door was thin and seemed easy to break into. The hotel as a whole was not updated. Since it was my daughters and myself (all females) we did not feel safe staying, so we left and had to book alternative lodging. The price for a night’s stay is affordable for a reason! Don’t be fooled like I was!
Response from Guest Services on Mar 20, 2024
Please contact us directly at your earliest convenience to discuss these issues. Thank you.

8/10 Good

Leonard

The kids enjoyed the pool.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for coming Leonard

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the Wi-Fi. I couldn’t get Wi-Fi in the room and I needed to book a hotel for the next night and I needed to do some online banking so I had to go out in the hallway or down in the lobby. I was very frustrating
Stayed 1 night in Mar 2024
Response from guest services on Mar 14, 2024
Hi Donna, I apologize for the wifi. We are aware of this issue and are working towards having this fixed. On the other hand i'm happy that this was the only issue you had with us.

6/10 Okay

Lori

Liked: Staff & service
The front desk staff and restaurant staff were very helpful and patient. The rooms clean though outdated. My issue was more in the clientele.
Stayed 1 night in Mar 2024
Response from Michael on Mar 11, 2024
Thank you for the review, so sorry if things weren't up to your standards. We'll continue to strive to keep the environment well-suited for all of our guests.

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The manager was super accommodating when our shower didn't work. Was a clean hotel. Definitely worth what we paid.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Thank you so much Amy, You were great to have

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant great service
Stayed 2 nights in Mar 2024
Response from Mike on Mar 10, 2024
Thanks for the review!

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities
Vey nice
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you for coming John

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay at in Bangor. Always have a great experience with the hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you Kimberly! We hope to see you again soon.

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful thank you
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you so much!

10/10 Excellent

Shannon, Saint John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in. Staff is lovely, our room is super clean and comfortable. Glad we chose the Bangor grande a second time
Stayed 1 night in Mar 2024
Response from Michael on Mar 4, 2024
Thank you so much for the review, Shannon. We're glad you chose us again as well and we hope that you continue to do so!

6/10 Okay

Camisha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bangor Grande on Mar 4, 2024
Thank you for the review!

6/10 Okay

Shania

Traveled with partner
Liked: Cleanliness, staff & service
While the property was clean, and the staff was friendly and helpful, the room was not what was shown for what i was booking. The king suite in the photos is more upscale, newer, and larger. The room was smaller than expected, and extremely outdated. The walls are thin, and i was kept up quite late by what felt like people right outside my door screaming and laughing. The heater clicked loudly all night, and couldnt get the room to temp at all. Overall for the price i suppose its an okay option, but i probably wont return.
Response from Michael on Mar 3, 2024
We're sorry the room wasn't as expected, Shania. There are a few king suites at our location and one of them is a bit larger than the others. If you decide to book with us again, let us know about your previous stay and we'll accommodate you for the past reservation as well as give you the larger suite if available. Thank you for the feedback, and we hope to see you again!

8/10 Good

CHERYL

Traveled with family
Liked: Cleanliness, staff & service
It said they were renovating some of the rooms. Apparently our room was not one of them. The door on the bathroom was very old with the paint coming off. This is a minor problem as the price of the room was affordable.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Hi Cheryl, Thank you for staying with us, and for letting us know how your time with us went. We are always making changes and appreciate any feedback we can get from our guest.

6/10 Okay

Jill, Northfield

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was in an acess room and the bathroom could use more hooks or shelves. Also no microwave in rooms. Housekeepers need to open curtains to see what might be on the window sill. Friend of mine was in a room and found a partially eaten Italian. Refrigerator was small and did not have a freezer in it.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 26, 2024
It looks like your stay could've been better with us and we'd love to make it up to you. If you decide to stay with us again in the future, please explain your previous issues when booking and we'll accommodate you with a much better experience next time.

10/10 Excellent

Sandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, courteous staff.
Stayed 1 night in Feb 2024
Response from Michael on Feb 26, 2024
Thank you very much for the review, we're looking forward to your next visit here!

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Amenities
No snack machines. No micro or fridge in room. Thought that was just standard nowadays. Not much parking, had to park far from door. People hanging out outside drinking and urinating on property. Loud children running up and down halls late.
Stayed 6 nights in Feb 2024
Response from Mike on Feb 26, 2024
Hi Chris! We're sorry that your experience didn't go so great with us. It was quite a busy weekend having a youth hockey team and hosting comic con simultaneously which would explain the very large amount of adults and children running around, though it is unfortunate that it happened to fall on the same weekend as your arrival. If you decide to return to us another time, we'll see about accommodating you for your previous experience. Also just to clarify, there is a fridge in every single room under the tv in the cabinet. Hope to see you again!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This had a nice heated pool.
Stayed 1 night in Feb 2024
Response from Mike on Feb 23, 2024
Thanks so much for the review! Glad you loved the pool, it'll be waiting for your return!

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and convenience
Stayed 1 night in Feb 2024
Response from Mike on Feb 22, 2024
Thanks so much for the review! We hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay in Bangor. Such a nice place.
Stayed 1 night in Feb 2024
Response from Mike on Feb 22, 2024
Hey Kimberly, we're so glad to hear that. Always looking forward to seeing our regulars!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Aaron was very responsive when we needed to switch rooms due to cigarette smoke. Also a very nice restaurant inside the hotel. We enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you Stephen, I will let Aaron know how much you appreciated his quick reaponse

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
There was a lot of dog feces around the property.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hi Nicole, Thank you for staying with us

2/10 Terrible

Sharon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no elevator which made it very inconvenient for a disabled Native American Veteran to climb so many stairs.
Stayed 3 nights in Dec 2023
Response from Guest Services on Feb 20, 2024
HI Sharon, I've looked into your reservation. It looks like you booked one of our dog friendly rooms which are unfortunately only located on the second floor. We were sold out on the dates you booked that's probably why those were the only rooms left available to book. For anyone booking online, if you see your room info is different than what you want we ask you call the hotel asap and let us know what you require for location or room type and we will be able to move you around accordingly. I apologize that you guys had to work your way upstairs, I can't imagine that was easy. We also would like to thank you for your service.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Michael on Feb 19, 2024
Thank you for your review!

8/10 Good

Glendon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed and a good nights rest.
Stayed 1 night in Feb 2024
Response from Michael on Feb 18, 2024
Hi Glendon! Glad to see you enjoyed your stay and we're looking forward to having you with us again!

4/10 Poor

Raymond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were not ready. There was no offer of compensation. Just kept being told half hour and another half hour turned into another half hour.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Sorry Raymond, It was a horrible situation. We are so sorry. i will look into your reservation and see what kind of refund we can offer you..

2/10 Terrible

Patrick

Traveled with family
From midnight to 2 am the hallway was a hangout for loud obnoxious intoxicated adults with no respect for the young family next to us who's baby was up crying the entire night. We had a ballgame first thing in the morning. I'll look elsewhere for the next tournament. I hope this is not the new normal in Bangor.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 11, 2024
Hi Patrick, This is not normal at all. It's the first time we've had to deal with things like this but it will not be happening again. I'm so sorry all of you guys had to deal with this.

8/10 Good

Tymon

Liked: Property conditions & facilities
Hotel was dated, but clean. Very helpful staff. Restaurant and bar were convenient and reasonably priced
Stayed 2 nights in Feb 2024
Response from Michael on Feb 6, 2024
Hey, Tymon! Thank you very much for the review! We hope to see you again soon.

6/10 Okay

Melody

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on Feb 7, 2024
Thank you for the review!

10/10 Excellent

ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Mike on Feb 6, 2024
Thank you for your review, Ashley! Hope to see you again soon!

6/10 Okay

Kaitlyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on Feb 6, 2024
Kaitlyn, thank you for the review, please reach out if you have any questions or concerns about your stay.

6/10 Okay

Amanda

Liked: Staff & service
It was a fine stay. Clean room.
Stayed 1 night in Feb 2024
Response from Michael on Feb 5, 2024
We're very glad you enjoyed your stay with us and we're looking forward to seeing you again!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on Feb 5, 2024
Thank you for the review!

8/10 Good

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendants were excellent! Great food and drinks at the restaurant on site, no need to go out anywhere to eat.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for coming Tyrone

10/10 Excellent

Tina

Stayed 1 night in Jan 2024
Response from Michael on Mar 21, 2024
Thank you for the review!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you Laura

8/10 Good

John

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet slow flushing, otherwise all good
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for choosing to stay with us John

10/10 Excellent

lonnie, branesville

Liked: Cleanliness, staff & service
The young gentleman that checked me in was so friendly and extremely helpful! Excellent person to have on your frontline staff!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for coming Lonnie

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and shuttle service to the airport
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 29, 2024
Thank you Steven

6/10 Okay

kharoumi

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property was old and needs upgrade but was clean
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for choosing to stay with us

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time staying here and will stay again
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you so much Megan!

6/10 Okay

Chelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was losing power and not having a backup generator
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 17, 2024
It's completely understandable to be frustrated in that situation. Unfortunately, it happens to us from time to time, the weather can be so unpredictable in this area. We're glad that you enjoyed your experience here otherwise, and grateful for your future stays here with us!

8/10 Good

Derek

Liked: Cleanliness, staff & service
The room had great heat and hot water. Great handicap access. There was no microwave or coffee maker in the room. The continental breakfast has disappeared forcing everyone to go to the restaurant. The is no juice station anymore. The coffee station/continental breakfast station has gone from 2 counters to one with a limited selection.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 17, 2024
Hi, Derek. We appreciate the feedback very much. We understand things have been changing around here, and we're sorry if these changes haven't quite met your expectations. We are working tirelessly to create new and efficient plans for our guests and hotel experience, and we hope that in this future, you will be completely satisfied with the results! We hope to see you again soon!

10/10 Excellent

Keri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 12, 2024
Thank you Keri

6/10 Okay

Teresa

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Thank you for staying with us Teresa

10/10 Excellent

ton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 12, 2024
Thank you for staying, and letting us know how your time with us went

2/10 Terrible

Dan

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Hard to get in and out of. Parking area was a mess. There were allot of seedy people hanging around the entrances. Noisy.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Sorry you had this experience with us Dan. We do give everyone a chance to stay but if they cause issues for other guests we ask that we be notified so we can correct the situation. Thank you for informing us

10/10 Excellent

Lori

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 12, 2024
Thank you for staying Lori