“Could do better”

OK it's Africa, so you cannot really compare a European 5*. But, it was definately a 4*+. Most things were good but then they fall down huge cracks (some in the walls). Drainage water flooding the pathways was (not) dealt with as normal'ish. Not cleaning the room until evening seemed acceptable (or at least to Starwood Hotels, as I was informed), but how can you clean a room then leave it without towels? The only day they wanted to clean before evening was of course the day we were leaving. The location is great, the local staff are very friendly and willing, and it is probably the best Hotel in the area. Trouble is they were pretty much fully booked and with little competition the urge to improve evaporates. My partner had some shoes go missiing in the room which was really ignored. The non-local management are at best complacent, as I discovered in conversation with them.

“Experience At the Hotel”

The staff were pleasant but I guess overwhelmed by the number of guest they had. They need more hands.The lunch buffet was a sham but the breakfast buffet was okay. Room service takes forever so its better to go get things yourself at the reception.