Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
2.6 Service & staff
2.6 Room comfort
3.0 Hotel condition
They paid and stayed.
by Davidfrom Oxford, England
"It's bad for your hair, anyway"Posted Mar 23, 2014
Asked for a hair dryer but instead was given hair care advice and warning against them by the (bald) hotel manager. Not very helpful. Our ground floor room also had semi-transparent blinds that afforded no privacy. Bit far away from the gondola, restaurants and bars. I would advise looking for a place on Pirin Street.
for Familiesby FilGevfrom France
Idéal pour des familles nombreusesPosted Mar 16, 2014 on Hotels.com
Un personnel attentif et chaleureux. Des appartements assez spacieux et propres... Que du bonheur !
Recommendedby andyoungfrom Montreal
Just TerriblePosted Feb 24, 2014 on Hotels.com
I have never been so disappointed with a hotel in general. Between the extremely poor customer service and the state of our room, potential clients should take caution before booking this hotel in Bansko. Upon our arrival, the desk clerk curtly advised that our booking was never confirmed through Hotels.com and therefore we had no room available to us, despite having paid the nonrefundable rate for the weekend. After having to argue with the clerk, a room was found and charming it was not. Bed linens were missing, a mop and bucket were left in the bathroom... Essentially, it was not acceptable for what the hotel advertised. After confronting one of the hotel managers, who initially assured us that all rooms have mops in them, he finally admitted that they gave us an "emergency room" because of booking issues they've been having with Hotels.com. In response to our dissatisfaction, the hotel manager refunded our entire two-night stay in cash and we were basically left without hotel accommodations. Although the hotel later attempted to coordinate other accommodations with a neighbouring hotel for us, we declined as we did not want to have anything to do with Green Life for the remainder of our trip.
for Getaway With Friendsby Fredericfrom Los Angeles
Great overall packagePosted Jan 8, 2014 on Hotels.com
Staff is really nice, rooms are very clean and in a decent condition, breakfast buffet is ok, the SPA is great and the ski rental deals are fantastic. They offer a free shuttle which takes you to the ski lift (runs every 30 minutes in the morning and pick up in the evening). Location of the hotel is good with 3 minutes to ski lift and "downtown" Bansko by car. I can only recommend it for a great ski trip!
for Familiesby walshfrom London, UK
Enjoyable stayPosted Jan 3, 2013
Enjoyed new years stary, generous walk to town (suttle provided and on time). Fridge did not work. Staff friendly (Alexander)