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"It has a good location and connects to MTR via the department store. It's a bit far (1 km), but there are many things along the way. The hotel is as luxurious as expected. I once stayed in Langham, London, and this Shenzhen hotel has that same vibe. The room is spacious, and the staff was attentive and responded to all requests quickly and correctly, even though they were not perfect in English. Overall, I will stay here again if I come to Shenzhen."

"Very good"

"Good "

"Like : cleanliness , convenient, great service during my stay and like to say thank you to the room director Mr. Frank Pang and appreciate his good cautious and attentive services provided . A well manner staff of Baililai , should deserve my recommendation and recognised his hard work. Dislike: Is the breakfast has fallen in quality comparing to last year , Food was either hard or uncooked or did not top up in time for guests "

"Good hotel, new and modern. Courteous staff with at least broken English, no problem with communication. Walking distance to a huge shopping centre and subway. Lots of eating choices. Definitely will return."

"We had a lovely stay. Will come back again. "

"good"

"nice hotel but not very walkable"