On the beach, white sand, sun loungers, beach umbrellas

Reviews of Tamarind by Elegant Hotels - All-Inclusive

4 out of 5
Tamarind by Elegant Hotels - All-Inclusive
Paynes Bay, Paynes Bay, St. James

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 431 reviews" "
Rating 8 - Good. 141 out of 431 reviews" "
Rating 6 - Okay. 44 out of 431 reviews" "
Rating 4 - Poor. 22 out of 431 reviews" "
Rating 2 - Terrible. 8 out of 431 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the wide varieties. Staff was excellent. The 2 Christopher's at the bar were great. Kernoll the waitress was always friendly n made us feel so comfortable as well of the rest of the staff. Been in barbados 6 times, first time here n it was a pleasant surprise.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Tamarind Team on Mar 26, 2024
Dear Lauren,Thank you for your 5* rating. It was a pleasure having you!!

6/10 Okay

Jackie

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel needs upgrade, no elevator and our suite was on the third floor, noticed some damage floor around the pool area, no ventilation in the bathroom, but the staff were wonderful and food was delicious!
Stayed 4 nights in Mar 2024
Response from Tamarind Team on Mar 17, 2024
Dear Jackie,Your stay comments are truly valuable, so thank you for taking the time to share them. Thank you as well for commenting on your positive interactions with the staff and the food, two very key elements in any all-inclusive stay. As for the property condition, your feedback has been noted here as well and will be shared with the team as we continue to maintain the upkeep of the property until it closes for refurb this summer. We hope to welcome you back once it's done.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities
Lovely stay. The staff overall were very friendly. It’s a very relaxed hotel. The inclusive package was very good, easy to eat and drink too much! We had a junior suite overlooking the sea and it was a big room with everything you needed. Overall the hotel is a little tired. We were told it closing for a year in July for total refurbishment and it is needed. The area/road outside of the hotel is very busy and not really ideal for walking along.
Stayed 6 nights in Jan 2024
Response from Team Tamarind on Feb 2, 2024
Good Evening Alison,Thank you for sharing your comments on your stay at Tamarind Hotel. We do appreciate your feedback and hope to see you again after our refurbishment.

10/10 Excellent

WILLIAM N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Tamarind Operations Team on Jan 24, 2024
Dear WILLIAM N,We are so thrilled to see your 5* rating!! Thank you for sharing your experience. I will be sharing this with the team as well, as we hope to see you back with us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
I thought this property was very quaint and although some areas have wear and tear, the food and staff and size of rooms was a definitely plus. Loved the size of the property and the location.
Stayed 5 nights in Jan 2024
Response from Tamarind Operations Team on Jan 13, 2024
Thank you, Mary for your 5* rating. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again after renovations are complete.

8/10 Good

JON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in yesterday and so far, so good. HOWEVER, Expedia says Tamarind had a hot tub, and it does not. It’s not a huge thing, but it was one of the amenities we considered when booking our hotel in Barbados. I don’t know if this was an honest mistake or not, but either way it’s disappointing
Response from Tamarind Operations Team on Jan 9, 2024
Dear Jon,Thank you for your feedback thus far and I am glad to see everything is going well since your check-in. Thank you as well for the feedback on the advertised hot tub amenity. We will be sure to delve into this with Expedia and follow up to see that it is corrected to avoid further disappointment for any future guests. Do continue to have an excellent stay and feel free to see us at Front Desk should you require any additional assistance!!

8/10 Good

James

Stayed 6 nights in Dec 2023
Response from Tamarind Operations Team on Jan 9, 2024
Dear James,Thank you for your 4* rating!! It was certainly a pleasure having you over festive.

2/10 Terrible

lorraine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights , very limited eating options, limited entertainment and this was Christmas Staff all look as they really don’t want to be there.
Stayed 7 nights in Dec 2023
Response from Tamarind Operations Team on Jan 6, 2024
Dear lorraine,Thank you for your feedback. On behalf of the team, I wish to apologize to you for any challenges encountered during your stay. Your comments have not gone unnoticed and will be shared with the team as we seek to provide stellar service and truly amazing and memorable experiences for our guests who stay with us. I wish you the very best for 2024 from all of us at Tamarind.

4/10 Poor

Kevyn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is in a great location for a beach holiday. Unfortunatley the standard of service is simply horrific (even by local standards)- as bad as we have experienced in travelling to Barbados for over 30 years - you are treated more like prisoners than guests! Front desk, pool staff, bar staff, beach sports - almost all very poor with no interest in providing a positive guest experience. I understand the hotel is being upgraded during 2024, however the reality is that if the staff and their attitudes remain the same then it's never going to deliver.
Stayed 3 nights in Dec 2023
Response from Tamarind Operations Team on Jan 1, 2024
Dear Kevyn,Thank you for your feedback. Please allow me to apologize, on behalf of the Tamarind team, for any lapses in service that you would have experienced. Our service team is truly one of our greatest assets, so I will be sure to share your comments with them as a learning opportunity for any areas that fell below expectations. All the very best to you for 2024.

8/10 Good

David

Stayed 6 nights in Nov 2023
Response from TT on Nov 23, 2023
Good Morning,Thank you for your feedback and it was a pleasure having you stay at Tamarind Hotel.Warm Regards,Team Tamarind

8/10 Good

Nicholas Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I read a lot of the reviews about this place and have to say I was worried a bit about l the staff. HOWEVER, in the experience I had, I had to say that the staff had to be the best thing about this place. It was an amazing experience, even one of them. I wish I was better with names, but the two who stood out were the young lady working the front desk on Wed 15th November at 645pm, and the young lady working the desk at Friday 17th November 5pm same young lady on Saturday 18th November 1130am . I have to day the two were very pleasant and helpful. The young lady from Fri and Sat went out of her way trying to get a car rental for me at the last min. I want to say a heart felt thanks to the two of them. Rooms: Had room 333, the room was very clean, with a great view of the sea. It was on the other side of the restaurant. However, it was not a problem as the walkover was just about 1 minute. The building that the room is in seems to be a little dated hallways, feel a little small , however, with some additional lighting, it can feel a little more open. On-site, there is water activity. If you are doing the tubing or sailing, you will need to book. Snorkeling,paddle board, and kayaking are first come, first serve but seem to always be available. Food and drinks As much as the food was a constant supply for an all-inclusive and the drinks never stop. I have to say I was a little disappointed in the opinion. Breakfast I was hoping for a lil of the Barbados breakfast experienc
Response from TT on Nov 19, 2023
Good Morning.Thank you for your feedback and kind words. We will share with the team and look to improve on the shortcomings highlighted.Warm regardsTeam Tamarind

6/10 Okay

Tim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property is old and very tired. Things like the water to wash off sand and salt at beach exit not working. Food was average at best. The staff was not very friendly in the restaurant. Front reception staff were excellent. I know property is due to close in April 2024 for renovations, so it should get the upgrades needed. However they need to have better trained staff, and the people working there have to have a better understanding of the business their in and need an attude adjustment.
Stayed 7 nights in Nov 2023
Response from The Tamarind Team on Nov 19, 2023
Dear Tim,Thank you for providing feedback on your recently concluded stay. On behalf of the team, I wish to extend sincere apologies for the areas that fell below expectations. Your comments have certainly not gone unnoticed and have been shared with the team, as we continue to strive towards ensuring that all our holiday makers have a truly wonderful and unforgettable experience.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our fortnight stay.. Sophia and her staff ( too many staff to name!) couldn’t have been more helpful and attentive.
Response from The Tamarind Team on Nov 1, 2023
Dear Louise,Thank you for your wonderful comments. We were pleased to have had you with us and look forward to your return visit!!

8/10 Good

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Oct 2023
Response from The Tamarind Team on Oct 24, 2023
Dear Pauline,Thank you!! It was a pleasure having you, and we hope to see you back with us next time you are on the island.

6/10 Okay

William Hugh

Traveled with partner
Staff were good for most part however some staff were extremely unfriendly and almost rude . It’s a shame because some were excellent. One restaurant is a negative and the same foods at breakfast everyday get a little boring.
Stayed 7 nights in Oct 2023
Response from Tamarind Hotel on Oct 15, 2023
Good Morning,Thank you for your feedback. We are very sorry that your experience with some of the staff did not meet your expectations and we will continue to provide training in this area. We will also look at our meal options and ensure the variety is changed on a regular basis.We are delighted that you found the experience at the Bar and Pools to your satisfaction.Warm Regards,Tamarind Management

8/10 Good

Alyssa

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Neil on Oct 11, 2023
Good Afternoon Alyssa,Thank you for taking the time to comment on your experience at Tamarind Hotel. You feedback is truly appreciated, and we look forward to a future visit.Warm Regards,Tamarind Management

4/10 Poor

Miklos, Glendale

Stayed 4 nights in Oct 2023
Response from The Tamarind Team on Nov 1, 2023
Dear Miklos,We are sorry to learn that we did not meet your expectations on this occasion, and hope that you give us another opportunity to grant you the holiday that you envisioned.

6/10 Okay

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
I am a woman that decided to take this trip solo for one week. Food was great, every night I felt like I was having something different and it was tasty. Rooms are clean and room service shows up on a regular. My only complaint about this hotel is majority of the staff. There was only literally a handful of staff members that were genuinely nice and helpful but the rest of them were rude as ever. A lot of eye rolling and I even experienced 2 people actually raised their voices at me. I had a very difficult time calling room service up to my room because they did not answer the phone and there was quite a few times I had to walk downstairs to get attention just to place the order. I made sure I tipped and even when I did you can tell no one really wanted to do anything still. This place is good for a one time visit, won’t be coming back.
Response from Tamarind Operations Team on Oct 5, 2023
Dear Amanda,Thank you for taking the time to share the feedback from your recent stay. On behalf of the team, I extend sincere apologies to you for having a less-than-positive experience, particularly in reference to some of the staff interactions encountered. Our members are our greatest asset, so I will be sure to share your comments with them, both positive and negative, with the aim of improving on any areas of opportunity identified.Thank you once again for your review and for choosing Tamarind on this occasion. All the best to you.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. My room was spacious and very comfortable. I liked the three different pools and there were always enough lounge chairs to relax in. The cocktails were delicious and there were different food options daily which was great. I was only disappointed that I didn’t get to go to the spa during my stay as I couldn’t get through to them on the phone. I would definitely stay again, for longer.
Stayed 2 nights in Sep 2023
Response from The Tamarind Team on Sep 27, 2023
Dear Nicole,Thank you for your glowing review!! We are so pleased that you thoroughly enjoyed our products and service, and we are most definitely looking forward to your return visit but, as you said, for a bit longer next time. It was a pleasure serving you.

10/10 Excellent

Maria Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from The Tamarind Team on Sep 18, 2023
Dear Maria Lucia,Thank you for your 5* review! It certainly means a lot to us that we were able to grant you such a memorable holiday.

8/10 Good

SANDRA

Traveled with family
Liked: Amenities
Our room was very nice with a lovely view of the sea and we could enjoy the stunning sunsets every night The dinners and service at the hotel were also excellent and the staff were friendly and welcoming.
Stayed 7 nights in Sep 2023
Response from The Tamarind Team on Sep 11, 2023
Dear Sandra,Thank you for your kind words and very positive review. It was an absolute pleasure to have you with us. Do come and visit again when you are next on island.

6/10 Okay

Mohamed

Business traveler
Liked: Staff & service
This not an all inclusive package. Limited options on meals , boring and repetitive , terrible options for lunch, extermily limiter dinner options. Odor in room washroom when tap is used.No entertainment other things
Stayed 5 nights in Aug 2023
Response from Tamarind Operations Team on Sep 6, 2023
Dear Mohamed,Thank you for your feedback. At Tamarind, our aim is to ensure all our guests have a complete and enjoyable experience, so on behalf of the team, I do apologize that your experience was anything less. We have taken note of your comments for internal follow up and wish to assure you that we stand committed to improving our level of service at every stage.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Tamarind Team on Aug 16, 2023
Thank you for your rating. We appreciate your feedback.

4/10 Poor

Akash

Stayed 3 nights in Jul 2023
Response from Tamarind Operations Team on Aug 28, 2023
Dear Akash,Thank you for your review. On behalf of the team, please accept our apologies for not delivering the experience you envisioned. Our aim is to always give our guests a truly memorable holiday, so we will take the time to review our offerings to ensure they are enhanced where any opportunities to do so exist. All the very best to you.

10/10 Excellent

DENIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception, bar, dining and beach staff were all naturally friendly and full of Caribbean joy. Special mention must be made of Mikaela and Astrid in reception Well Done !!! The 3 bar girls by the pool for the delicious drinks and tons of laughter. Thanks Ether for the fantastic breakfasts and your bright morning smiles. Our room was heavenly comfortable and clean, food for good...Iralian dinner in Positano's was outstanding. 5 out of 5 rating for our vacation Thanks Tamarind !!
Stayed 3 nights in Jul 2023
Response from Neil Weekes on Aug 2, 2023
Good Morning. Thank you for your kind words. I will share with the team.Pleasure serving you.

4/10 Poor

Nwankwor

Stayed 2 nights in Jul 2023
Response from The Tamarind Team on Jul 16, 2023
Dear Nwankwor,On behalf of the team, I apologize for any challenges you may have had during your stay. Our goal is to always offer an unmatched level of customer service, so given that your experience seemingly differed in some way, our apologies are extended with full sincerity.We wish you the best.

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and staff are lovely x
Stayed 1 night in Jul 2023
Response from The Operations Team on Jul 7, 2023
Dear Sonya,Thank you for choosing Tamarind. It was a pleasure to have had you with us, and your positive comments truly resonate. We look forward to hosting you again!!

8/10 Good

Jo-Ann

Liked: Staff & service, property conditions & facilities
Made to feel welcome from the minute I arrived. The property is lovely, the staff excellent and efficient and the food was good. I had a wonderful week and will come back here. My only suggestion - put a USB port in the rooms please!
Stayed 7 nights in Jun 2023
Response from The Operations Team on Jul 3, 2023
Dear Jo-Ann,Thank you for your favorable comments. It was indeed a pleasure to have you with us, and we look forward to welcoming you again!!

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Stayed 8 nights in Jun 2023
Response from The Operations Team on Jun 25, 2023
Dear Fiona,Thank you for sharing your recent experience, as it was indeed our pleasure to have hosted you. Do stay safe, as we all look forward to your return visit.

8/10 Good

Jenelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience. We stayed one night but got a free upgrade! The staff was amazing; both friendly and courteous. We couldn't ask for a better experience, I only wish we could have stayed one more night!
Stayed 1 night in Jun 2023
Response from The Operations Team on Jun 18, 2023
Dear Jenelle,Thank you so much for your 4* rating. It certainly means a lot when we can leave such a lasting impression in such a short period of time. We hope to see you back sometime soon. All the very best!!

6/10 Okay

Inderia

Traveled with partner
Disliked: Staff & service
The dine around program was the best part.
Stayed 5 nights in May 2023
Response from The Tamarind Team on May 22, 2023
Dear Inderia,Thank you for submitting your stay comments. We are pleased to have had you with us, and are happy to know that you enjoyed our dine around program - one of the many great features that sets our group of hotels apart from the competition. On behalf of the team, we wish you well and hope to see you again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely pleasant staff and facility. We will go back there WHEN we return to the beautiful country of Barbados. What a lovely people and island
Stayed 5 nights in May 2023
Response from The Operations Team on May 16, 2023
Dear Michael,Thank you for your kind comments following your recent stay at Tamarind. It was a pleasure to have you with us, as we look forward to your return visit.

8/10 Good

Will

Stayed 1 night in Apr 2023
Response from The Operations Team on Apr 30, 2023
Dear Will,Thank you for your feedback. We are glad to know you enjoyed your stay and look forward to your return visit.

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 7 nights in Apr 2023
Response from Hotel Operations Team on Apr 12, 2023
Dear Jason,On behalf of the team, I extend sincere apologies that your stay what not as you expected. We most certainly welcome the opportunity to understand how we could have made it more enjoyable, as our aim is always to deliver that exceptional customer holiday experience each and every time.

10/10 Excellent

andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 8 nights in Mar 2023
Response from Hotel Operations Team on Mar 29, 2023
Thank you Andre for your 5* review. On behalf of the team, we are truly pleased that you chose Tamarind and look forward to your return visit.

6/10 Okay

Irving

Traveled with family
Disliked: Property conditions & facilities
The good things was the food was good and the dining staff were helpfull. The beach has a corral reef that is excellent for snorkeling. And the area was quiet in the evening. The bad is that the rooms were in disrepair (bathroom ceiling leaked, toilet flush was almost falling off) and the King Size bed cannot fit three people because the bed is uncomfortable in the middel. The beach cannot be entered without water shoes because there are too many corral rocks . Lastly, we paid via Expedia in US dollars and the hotel charged in Barbadose resultig in an extra $150 charge!
Response from Hotel Operations Team on Mar 29, 2023
Dear Irving,Thank you for your comments and we are generally pleased that you enjoyed your stay. We have noted your feedback on the room issues and have passed these on to Engineering to further investigate. On behalf of the team, I extend sincerest apologies that your room experience was not what you expected. As for the charge, all payments on the island are processed in local currency which should not create a discrepancy. However, if this is not the case, we would be happy to engage further and relook your billing statement. Feel free to contact the hotel directly at your convenience. In the meantime, thank you for choosing Tamarind.

10/10 Excellent

Zoe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be back. Wondeful staff, service, meals, drinks.
Stayed 2 nights in Mar 2023
Response from The Operations Team on Mar 12, 2023
Dear Zoe,Thank you for your great feedback!! It was truly a pleasure to have you with us once again. We look forward to your return visit.

2/10 Terrible

crystal, Burns Harbor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely horrendous and shocking experience as a Travel Agent from the United States.The staff was very rude and unwelcoming. I noticed the staff was very nice to their UK guest visiting for holiday. I was wearing a jogging suit and was stopped by more than one guest who thought I was an employee. The female employees outside of one Food and Beverage manager wouldn’t serve me. They talked amongst themselves and made rude gestures and comments. I was the only guest visiting from the US. I was visiting only for one night in hopes of finding a new property for my clients. What a waste of time and money to fly so far away to be treated as if my business doesn’t matter to their business. This post won’t stop here, people should know outside of the US Marriott properties aren’t friendly at all.
Stayed 1 night in Mar 2023
Response from Antonia H. on Mar 12, 2023
Dear crystal,Thank you for your feedback. We are very saddened to learn of your stay and would love to opportunity to better understand more about your experience in resort. As a hospitality provider, our aim is to offer a high level of service to our clients who come from across the globe to visit our shores and experience the warmth and friendliness of the Caribbean. Barbados is no different, and I truly hope that you not only return to the island but also to Tamarind to experience just that.

6/10 Okay

Nicola

Stayed 5 nights in Feb 2023
Response from Hotel Operations Team on Mar 29, 2023
Dear Nicola,Thank you for taking the time to rate your recent stay.

4/10 Poor

Samantha

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful scenery.. Some Lovely staff... But as a whole for Barbados.. rudness.. Slovenly attitudes, terrible service really really terrible. Food not great.. But some staff make up for it... Paradise makes you less upset.. However marriot needs to take a look in the mirror for repeat guest l am not going to be. Despite the scenery.. I advise a huge no for the service.. But a huge yes for everything else..
Stayed 7 nights in Feb 2023
Response from Antonia H. - Operations Manager on Feb 13, 2023
Dear Samantha,Thank you for taking the time to give feedback on your recent stay. On behalf of the entire team, I extend sincere apologies to you for the negative service experienced in resort. As a hospitality-centered business, we pride ourselves on providing positive guest experiences and as such, will be sure to address these reported negative interactions with the leadership team. I welcome any opportunity to discuss this further, should you so desire. In the interim, do continue to stay safe and thank you for choosing Tamarind.

10/10 Excellent

Paida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing stay! Great staff and relaxing all round! Would recommend!
Stayed 2 nights in Jan 2023
Response from The Operations Team on Jan 24, 2023
Dear Paida,Thank you for such a wonderful review!! On behalf of the team, it was an absolute pleasure to have you with us. All the very best to you in 2023!!

10/10 Excellent

Jasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!!!!
Stayed 4 nights in Jan 2023
Response from The Operations Team on Jan 20, 2023
Dear Jasmin,Thank you for your 5-star review!! We are glad to know you had a great time with us. We look forward to your return visit.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from The Operations Team on Jan 15, 2023
Hello Roland,Thank you for your positive review!! It means a lot to us to know that you immensely enjoyed your stay. We look forward to welcoming you again.

4/10 Poor

Carol

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff
Stayed 2 nights in Dec 2022
Response from The Operations Team on Jan 15, 2023
Dear Carol,I am sorry that your stay was not as you expected. On behalf of the Tamarind team, I extend sincere apologies for any challenges experienced.

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

6/10 Okay

Justen

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Underwhelming
I booked based on ratings for a 3-night stay. Rooms were ok, but my bedding was rather musty. Television didn’t work, and I asked for that to be remedied right away. Never did get someone to look at it, even after 3 requests. Plumbing ventilation was poor, so every now and again it would wreak in the bathrooms. Coffee maker did not work. Meals were decent, but overall underwhelming. A portion of the sea wall at the property was damaged, so a good chunk of the property was closed off. All the ‘little’ things sorta added up enough in my head to leave an informative review. Service personnel were great overall, so that was nice to see. Wi-Fi was good. All in all, I feel that this is a property that needs some TLC, and perhaps a slightly better menu.
Stayed 3 nights in Nov 2022
Response from The Operations Team on Nov 13, 2022
Dear Justen,Thank you for taking the time to share comments on your recent stay, and on behalf of the team, I extend sincere apologies for the gaps in service that you experienced. We have noted all the areas which fell below your expectations and will work towards improving these for current and future guests. Thank you once again for your feedback.

4/10 Poor

Kathrine

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We were very disappointed. The staff was very unfriendly. Made us feel like everything we asked for was a choir on their part. We chose this location before it was "kid friendly" we were told there was a kid program, there was nothing set up for her to do. We have a 12 year old, and there were no daily activities for her to do, which was okay, but it was false advertisement. They didn't even have the water trampoline which she was looking very forward to. The "sister locations for restaurants, she was only allowed at 1 of them, the other are over 18. There are birds all over the on-site restaurant, flying all over the dishes and food, the staff does nothing to keep them off. The wall at the beach is broken and roped off. They do have the water sports which are advertised and the men that run them are very helpful.
Stayed 8 nights in Sep 2022
Response from The Operations Team on Oct 11, 2022
Dear Kathrine,Thank you for taking the time to give feedback on your recent stay. On behalf of the team, I wish to extend sincere apologies for not having met and/or exceeded your holiday expectations. Our aim for any holidaymaker is to wow them at every interaction, and I can see from your comments that this was far from the case on several occasions. Please note that I have taken your feedback as teachable moments for the staff to improve on all that we do in resort as we strive to deliver memorable experiences, both with our service and with our product. Once again, Kathrine, thank you for your honest and detailed feedback.

8/10 Good

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time!
Great Hotel with brilliant views, spacious rooms, friendly staff. You get access to services (restaurant pool) of a bunch of "sister" hotels along the west coast too. Part of the seafront had collapsed and was awaiting repairs. The staff was very friendly, although reception was a bit messy with the bookings at times. The Restaurant is often magnificent (the a-la-carte menu especially).
Stayed 7 nights in Aug 2022
Response from The Operations Team on Aug 22, 2022
Dear Diego,Thank you for your comments. It was an absolute pleasure to have you with us, and we look forward to your return visit. Continue to stay safe!!

4/10 Poor

Angela

Traveled with group
Disliked: Staff & service
The property is okay. The rooms are subpar. I can’t complain too much. I got what I paid for, an $1100 trip including flight for 3 nights; quick cheap trip. Please eat at the Italian restaurant for dinner EVERY NIGHT, outside of that you will be dissatisfied. Breakfast is okay. Flies everywhere. Some food covered and some not. The rooms are a “NO.” Dirty sheets, tiny insects crawling throughout the room. AC linkage. Cosmetically the property is an eye sore. I had an encounter w/ a staff that was beyond obnoxious. However, the property manager handled my complaint with grace. I don’t recommend this resort.
Stayed 3 nights in Jul 2022
Response from Antonia H. - Operations Manager on Jul 17, 2022
Dear Angela, Please allow me once again to apologize for your experience. As discussed, at Tamarind we take all feedback seriously, and yours is no different. I am pleased that we met and that I was able to address most of the issues you highlighted during our conversation. I wish you the very best. Do continue to stay safe.