Lobby

Reviews of Astoria

3 out of 5
Astoria
Paris 203, Barcelona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 8 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Carolina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 6 nights in Feb 2024
Response from Manager on Mar 7, 2024
Dear Carolina,Thank you for taking the time to share your feedback with us.We're delighted to hear that you appreciated our hotel's convenient location. It's also wonderful that you found the room cleanliness, hotel condition, and service to meet your expectations, as we strive to maintain our standards to ensure a comfortable and satisfying stay for all our guests.We look forward to the opportunity to welcome you back in the future. Best regards,

10/10 Excellent

Aakarshita

Liked: Cleanliness, staff & service, property conditions & facilities
loved the property awesome location and very safe neighborhood.near food spots.the hotel staff even left chocolates in the room everyday.
Response from Pepe Camps, General Manager on Feb 10, 2024
Dear Aarkarshita,Thank you for taking the time to share your feedback.We're thrilled to hear that you enjoyed our prime location and felt secure in the neighborhood, which is indeed surrounded by convenient dining options. It's rewarding to know that our dedicated staff's gesture of leaving chocolates in your room daily added a sweet touch to your stay.We look forward to seeing you again soon.Best regards,Pepe Camps, General Manager

10/10 Excellent

Joseph

Traveled with partner
Comfortable, clean, value for money, convenient location
Stayed 3 nights in Feb 2024
Response from Pepe Camps, General Manager on Feb 7, 2024
Dear Joseph,Thank you so much for your positive feedback following your stay.We're delighted to hear that you found our hotel to be comfortable and valued the cleanliness of our facilities. Our team works diligently to maintain a high standard of cleanliness and comfort, so it's rewarding to know this contributed to a positive experience during your stay. Additionally, it's fantastic that you found our location convenient; we're fortunate to be situated in the heart of Barcelona's financial district, close to iconic shopping areas and tourist sites.Moreover, we're glad you felt that your stay offered good value for money. We always strive to provide our guests with quality service and amenities that exceed expectations while ensuring affordability.We hope that you will stay with us again many more times in the future. Best wishes,Pepe Camps, General Manager

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & clean. The outside and lobby were visually, and the hotel is in a very safe area as well. Much nicer than expected for the price considering it’s Barcelona. Would definitely recommend to people looking for a standard 3 star hotel that’s safe and clean. Definitely not a luxury experience but more than gets the job done.
Stayed 1 night in Feb 2024
Response from Pepe Camps, General Manager on Feb 5, 2024
Dear Amanda,Thank you for such a positive review of your stay.Our team is pleased that the hotel's location met your expectations for safety and convenience in the heart of Barcelona. We appreciate your kind words on the aesthetics of our lobby and exterior. While we strive to offer a comfortable and welcoming experience, we understand that luxury is a different concept and we're glad that our efforts in providing a quality stay were recognized by you.We all look forward to welcoming you back in the future.Kind regards,Pepe Camps, General Manager

10/10 Excellent

ESTEBAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Dear Esteban,Thank you very much for this kind review.We are glad that your stay with us was a pleasant one and that you enjoyed our location.We hope to have the occasion to welcome you back.Best wishes,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 15, 2024
Dear Barbara,Thank you for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back. Best regards,

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, convenient location, lots of restaurants and shops around. Stuff are very nice,
Stayed 5 nights in Dec 2023
Response from Pepe Camps, General Manager on Jan 3, 2024
Dear Sherry,Thank you very much for this kind review.We are delighted to hear that our hotel's location was convenient for your needs, surrounded by premier shopping destinations and a plethora of restaurants.Furthermore, our team's dedication to service is something we take great pride in, so it's gratifying to know that you found our staff to be very pleasant. We also appreciate your kind feedback on the cleanliness of our rooms and the overall condition of our hotel, reflecting our commitment to providing a comfortable and welcoming environment for our guests.We look forward to the pleasure of welcoming you back. Wishing you a very Happy New Year,Pepe Camps, General Manager

8/10 Good

MEERA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and walkable to many locations.
Stayed 4 nights in Dec 2023
Response from Pepe Camps, General Manager on Jan 2, 2024
Dear Meera,Thank you for sharing the review of your stay with us.We're thrilled to hear that our hotel's convenient location contributed positively to your experience, allowing for easy access to various points of interest within walking distance.We look forward to welcoming you back. Wishing you a Happy New Year!Pepe Camps, General Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 2, 2024
Dear Mark,Please accept our sincere thanks for this kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Wishing you a very Happy New Year,

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a fairly central location and had sites in walking distance also close to the Cruise Terminal.
Stayed 3 nights in Oct 2023
Response from Pepe Camps, General Manager on Dec 29, 2023
Dear Clara,Thank you for sharing your opinion of your stay with us.We're delighted to hear that you found our location central and convenient for exploring the nearby sites and accessing the Cruise Terminal.We look forward to welcoming you back on a future visit.Best wishes for the New Year!Pepe Camps, General Manager

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice hotel, good room. Very happy with the stay
Stayed 4 nights in Dec 2023
Response from Manager on Dec 15, 2023
Dear Megan,Thank you for this positive review of your stay.We are delighted to hear that you were very happy with your stay and found our team great. Our team strives to provide exceptional service, and it's rewarding to know we've made a positive impression. Your compliments on the room cleanliness are greatly appreciated, as we pride ourselves on maintaining impeccable standards. The condition of our hotel is indeed a priority, and we're glad you noticed the care we put into it. Additionally, we're pleased you found our room amenities to your satisfaction, with features such as free wifi, individual climate control, and a variety of other comforts designed for an excellent stay.It would be a pleasure to welcome you back. Best wishes,

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2023
Response from Manager on Dec 5, 2023
Cher Paul,Merci pour votre sympathique commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Au plaisir de vous recevoir à nouveau,

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. I was traveling with my mom and we ended up booking an extra night. They stored our bags while we traveled around. We wanted to stay there another night at the end of our stay but it was a little pricey for that specific night. Stuff were so friendly and helpful. I would definitely recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Pepe Camps, General Manager on Dec 3, 2023
Dear Ashley,Thank you for this review about your recent stay.We're thrilled to hear that our team's friendliness and helpfulness stood out during your visit, reflecting our commitment to exceptional guest service. It's wonderful to know that our room cleanliness and hotel condition met your expectations, showcasing our dedication to maintaining a pristine environment for our guests. We understand that pricing can fluctuate based on various factors and regret any inconvenience this may have caused. Please rest assured that we strive to offer competitive rates and value for our guests.We hope to have the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by and the hotel is very clean . The stuff was nice and welcoming.
Stayed 4 nights in Nov 2023
Response from Pepe Camps, General Manager on Nov 30, 2023
Dear Patricia,Thank you for your kind review.We're delighted to hear that our hotel's cleanliness met your expectations and that our location was convenient for your needs. It's wonderful to know that our staff made a positive impression with their welcoming attitude. We take pride in ensuring our guests feel at home during their stay with us.It would be our pleasure to have you return on another occasion. Very best wishes,

10/10 Excellent

NOELIA

clean and very convenient location
Stayed 4 nights in Nov 2023
Response from Manager on Nov 27, 2023
Dear Noelia,Thank you very much for this kind review of your stay.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you again soon.Best wishes,

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Overall nice stay. Very central location! Poor soundproof in the room which I gave a lower rating!
Stayed 3 nights in Nov 2023
Response from Pepe Camps, General Manager on Nov 26, 2023
Dear Catherine,Thank you for this review about your recent stay.We're delighted to hear that our convenient central location contributed positively to your stay, in proximity to the best of the city. We regret to hear that the soundproofing in your room did not meet your expectations. Our hotel is equipped with double doors and soundproofed windows to ensure a quiet environment, and we are always ready to address any concerns that may arise during a guest's stay.We look forward to welcoming you back in the future.Kind regards,

8/10 Good

yumi

Traveled with group
Liked: Cleanliness, staff & service, amenities
Location is very good
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Dear Yumi,Thank you for taking the time to share your experience with us.We're delighted to hear that our prime location met your expectations and contributed positively to your stay.We look forward to the opportunity to welcome you back in the future.Best regards,

8/10 Good

Lívia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overrall is was a great stay. Clean amenities, great service and perfect location. The only downside was having 2 beds connected instead of an actual King which was what we reserved. So they kept getting apart… But I was so excited to be in Barcelona I even forgot to complain when I went downstairs, maybe they would have changed my room if I had…
Response from Pepe Camps, General Manager on Nov 18, 2023
Dear Livia,Thank you for this review about your recent stay.We're delighted to hear that you found our amenities to be clean and our service excellent, and that our location contributed positively to your overall experience in Barcelona. It's our aim to provide a comfortable and enjoyable stay, so it's rewarding to know when we've succeeded.Regarding the bed configuration, we understand the importance of a good night's rest and apologize for any inconvenience caused by the twin beds separating. Our hotel offers the flexibility of twin single beds that can be joined to form a queen-size bed upon request. For future visits, we encourage you to inform our reception team of any issues, and we will be more than happy to assist you in finding a suitable solution, ensuring a restful and uninterrupted sleep.We hope that you will stay with us again in the future. Best wishes,

10/10 Excellent

Miguel

Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Estimado Miguel,Estamos muy felices sabiendo que ha tenido una estancia perfecta en nuestro Astoria.Nos agrada mucho saber que fue muy satisfactoria su estancia en nuestro hotel. Situados en el barrio del Eixample, para que pueda disfrutar del centro de Barcelona en un ambiente relajado, a la vez que caminar por los pasillos de nuestro hotel disfrutando del museo que contiene en su interior dedicado al ilustrador catalán Ricard Opisso. Nuestro equipo siempre hará todo lo posible por brindarle el mejor servicio.Esperamos volver a hospedarle en futuras ocasiones. Reciba un cordial saludo,

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel worked perfect for our visit. We chose the family room, which included a terrace and provided just enough privacy in 2 separate sleeping rooms. Rooms were adequate; comfortable beds and natural light but no chair(s). Bathroom had great water pressure and shower head options. Great location; easy walk to dining options, shopping and morning coffee. Taxi to/from BCN was about 45EU.
Stayed 5 nights in Nov 2023
Response from Pepe Camps, General Manager on Nov 13, 2023
Dear Allison,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that our family room with a terrace and separate sleeping areas met your needs and provided a comfortable stay. It's great to know that you found our beds comfortable and appreciated the natural light in the room. We're also glad that you enjoyed our bathroom facilities, including the water pressure and shower head options.We understand that having a chair in the room would have been a nice addition, and we appreciate your feedback. We are continuously working to improve our guest experience and will consider your suggestion. It's wonderful to know that our location was convenient for you, with easy access to dining, shopping, and morning coffee.We hope you will return for another memorable stay.Best wishes,

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Dear Angela,Thank you for this great feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,

10/10 Excellent

Nanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop terrace! Great location - several great coffee shops on the block, and Honest Greens (health food restaurant) is located just across the street. Easy walk to major stores on Passeig the Gracia and the Diagonal; easy to get to the centre by bus or metro. Thank you for a comfortable stay
Stayed 7 nights in Oct 2023
Response from Pepe Camps, General Manager on Oct 31, 2023
Dear Nanda,Thank you for positively reviewing your stay.We are thrilled to hear that you enjoyed our rooftop terrace and found our location to be convenient, with easy access to major stores, public transportation, and great coffee shops and restaurants nearby, such as Honest Greens.We appreciate your kind words about our comfortable accommodations and are glad that you had a pleasant stay with us.We look forward to welcoming you back.Best wishes,

10/10 Excellent

Remia

Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Dear Rémia,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,

6/10 Okay

Wisam

Stayed 8 nights in Oct 2023
Response from Manager on Nov 16, 2023
Estimado huésped,Lamentamos mucho no haber alcanzado totalmente sus expectativas.Nos hubiera gustado conocer sus impresiones.Mil gracias por su confianza y esperamos volver a darle la bienvenida muy pronto. Un saludo muy afectuoso,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Very nice hotel. Good location. Near two metro lines and numerous restaurants, tapas bars and bakeries. Two stops away from La Sagrada Familia on the metro. My room faced the inner courtyard and was quiet.
Stayed 7 nights in Oct 2023
Response from Manager on Oct 27, 2023
Dear Guest,Thank you for sharing the review of your stay.We are delighted to hear that you found our location convenient and to know that you were able to easily visit La Sagrada Familia and enjoy the surrounding area.We appreciate your positive feedback about the quietness of your room facing the inner courtyard. Our hotel is designed to provide a comfortable and peaceful stay for our guests, and we are glad that we were able to meet your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on Oct 23, 2023
Dear Eduardo,Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to having the opportunity to welcome you back in the future. Best wishes,

8/10 Good

Geza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near transportion. Nice room but tight. Nice breakfast. Staff friendly and helpful.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Dear Geza,Thank you for your review.We are glad to hear that you appreciated our convenient location near transportation and enjoyed our delicious breakfast. Our team takes pride in providing friendly and helpful service, so it's great to know that they made a positive impact on your stay.We understand that you found the room to be a bit tight, and we would like to inform you that we offer different room sizes and categories to cater to our guests' preferences. For your next visit, you may consider booking one of our Superior or Deluxe rooms, which offer more space and additional amenities.We hope to see you again soon.Best regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and location
Staff was over the top nice and helpful , it is located in a good part of town close to most touristy stops. We were there in early Oct and the lobby bar wasn’t open in the evening but plenty of other options right outside the door. Rooftop pool is small but clean with a nice view of the area . Only weird thing was only one elevator went to rooftop and as many times as we pressed for the RS elevator that went to 8 it was no guarantee you would get it. The other elevator went to 7 and it was an easy walk to 8 . Overall I would recommend this place
Stayed 4 nights in Sep 2023
Response from Manager on Oct 18, 2023
Dear Steve,Thank you for your review.We are delighted to hear that you found our staff to be nice and helpful, and that you enjoyed our convenient location close to popular tourist attractions. Our rooftop pool, although small, is indeed a great spot to relax and enjoy the view of the area.We apologize for any inconvenience you experienced with the elevator access to the rooftop. We have three elevators in the hotel, and one of them does lead directly to the rooftop. We appreciate your feedback and will look into ways to improve the elevator service for our guests. As for the lobby bar, we do serve beverages on demand at the reception, and our terrace bar is open from 12:00 to 20:00 during the summer season.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 18, 2023
Dear David,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope to see you again soon for another enjoyable experience.Best wishes,

8/10 Good

Alexandra

The hotel is fairly clean and has dated decor. The air conditioning was great. The room we were in was quite dark. Accommodation was cheap and in an excellent area which was much quieter than the main touristy spots. The rooftop area was wonderful, the pool is small but there were plenty of sun loungers. All in all, cannot complain for the price!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 13, 2023
Dear Alexandra,Thank you for this review about your recent stay.We are glad to hear that you found our hotel clean and appreciated the excellent location in a quieter area of the city. Our rooftop area with the pool and sun loungers is indeed a popular spot for our guests to relax and enjoy the views of Barcelona.We apologize if the room you stayed in was not as bright as you would have liked. Our rooms do vary in size and lighting, and we would be more than happy to provide extra lamps or suggest a different room type for your next stay.We continuously strive to improve our facilities and services, and we appreciate your feedback on the decor. Our hotel has a unique blend of classic architecture and renovated interiors, and we are proud of the art pieces that adorn our walls.We look forward to welcoming you back.Best regards,

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel with unique charm.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Dear William,Thank you for this review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back.Best wishes,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
It would of been a bonus to have a cool room on check in. The room was hot! It took it awhile to cool of enough for a much needed nap after a long flight.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Dear Wendy,Thank you for this review about your recent stay.We are delighted to hear that you found our room cleanliness, hotel condition, and service to be exceptional. Our team works hard to maintain high standards and provide a comfortable stay for our guests.We understand that the initial temperature of your room was not ideal upon check-in, and we apologize for any inconvenience this may have caused. Our hotel is equipped with an efficient air conditioning system, but it may take some time to reach the desired temperature. We appreciate your feedback and will look into ways to improve this aspect of our guests' experience.We hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards,

8/10 Good

Lena, Victoria

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was okay for the price. Convenient location, staff was helpful and cooperative. TV locked only for one channel on English. No way to connect any HDMI-s. It is sucks if you stay in the hotel for more than 2 days.
Stayed 4 nights in Sep 2023
Response from Manager on Oct 8, 2023
Dear Lena,Thank you for this review about your recent stay.We are glad to hear that you found our location convenient and our staff helpful and cooperative. We strive to provide excellent service to all our guests.We apologize for the inconvenience you faced with the TV and HDMI connectivity. We understand how important it is to have a variety of entertainment options, especially during longer stays. We will look into this matter and ensure that our future guests have a better experience in this regard.We, however, regret to hear of the difficulties you experienced, our team are always hand to assist with any issues, please just let us know.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This 3 star hotel is a 5 star for me. It elegant and quirky. The decor is amazing, there is art on every wall. We took the breakfast option and it was very nice. The suite was excellent, the bed was comfy and the bathroom very nice. There is a small cold swimming pool on the top deck with amazing views of Barcelona, you can enjoy a cocktail and just chill. The only reason I didn’t give a 5 star rating for facilities was the elevators had minds of their own and sometimes worked and sometimes scared my wife half to death. The tv was useless, but you don’t go to Barcelona to watch tv, and no fan in the bathroom; petty things really. There are lots of nice cafe’s and restaurants close by and only a 15 minute walk to the La Rambla and the Diagonal metro station within one block and the City sights bus red line two blocks away, enjoy! Pv was
Stayed 4 nights in Oct 2023
Response from Manager on Oct 8, 2023
Dear Nicholas,Thank you for taking the time to share your review.We are thrilled to hear that you found our hotel elegant and quirky, with amazing decor and art on every wall. It's great to know that you enjoyed the breakfast option and found the suite to be excellent, with a comfy bed and a nice bathroom. We're also glad that you appreciated the top deck swimming pool and its stunning views of Barcelona, as well as the convenient location near cafes, restaurants, La Rambla, and public transportation.We apologize for the inconvenience you experienced with the elevators and the TV. We understand how important it is for our guests to feel safe and comfortable during their stay. Rest assured, we are continuously working on improving our facilities to provide a better experience for our guests. We appreciate your feedback on the bathroom fan and will take it into consideration for future improvements.We hope to welcome you back. Best wishes,

10/10 Excellent

Abdulrahman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Manager on Oct 4, 2023
Dear Abdulrahman,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope we have the pleasure of seeing you on future occasions. Best regards,

8/10 Good

Marco

Liked: Cleanliness
Very nice small rooftop with pool
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Dear Marco,We'd like to thank you for reviewing your experience.We are delighted to hear that you enjoyed our charming rooftop and pool area. It's always a pleasure to provide our guests with a relaxing space to unwind.We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great option for staying in Barcelona…reasonably priced, good location and good breakfast.
Stayed 5 nights in Sep 2023
Response from Manager on Sep 27, 2023
Dear Patricia,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our location convenient and our pricing reasonable. It's great to know that our breakfast met your expectations as well. Our team works hard to maintain the cleanliness and condition of the hotel, and we appreciate your recognition of their efforts in providing excellent service and amenities.We look forward to welcoming you back on your next visit to Barcelona. Warm regards,

10/10 Excellent

Laura

Traveled with partner
Liked: Amenities
Great location - a lovely historic district and close to everything for touring lovely Barcelona!
Stayed 5 nights in Sep 2023
Response from Manager on Sep 22, 2023
Dear Laura,Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated our hotel's prime location in the historic district, making it convenient for you to explore the beautiful city of Barcelona.We look forward to welcoming you back. Best regards,

10/10 Excellent

Jason, Arana Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and the bed was great. Safe area in Barcelona with heaps of restaurants and shops surrounding the Hotel.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 22, 2023
Dear Jason,Thank you for this positive review of your stay with us.We are delighted to hear that you enjoyed the quietness of your room and found the bed to be comfortable. It's great to know that you appreciated our hotel's location in a safe area of Barcelona, surrounded by numerous restaurants and shops.We look forward to welcoming you back on your next visit to Barcelona. Kind regards,

10/10 Excellent

Miss S

Stayed 4 nights in Sep 2023
Response from Manager on Sep 23, 2023
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We hope to see you again soon. Best wishes,

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were allocated had a very ‘low’ rain shower head - only fit for for short people. But the consierge Domingo was amazing and helped us to move to a room with an appropriate height shower. Everything else was excellent, the staff are amazing
Stayed 4 nights in Sep 2023
Response from Manager on Sep 21, 2023
Dear Catherine,Thank you for this review about your recent stay.We are delighted to hear that you found our staff, especially Domingo, to be amazing and that you were pleased with the cleanliness, service, and room amenities. We always strive to provide the best possible experience for our guests.We apologize for the initial inconvenience with the shower head height in your first room. We appreciate your understanding and are glad that Domingo was able to assist you in finding a more suitable room. Your feedback is valuable to us, and we will take it into consideration for future improvements.We look forward to welcoming you back in the future. All the best.

8/10 Good

Aziz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable but little small. Everything in the room was in good working order. Staff were great.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 20, 2023
Dear Aziz,Thank you for taking the time to give your opinion about your stay.We are delighted to hear that you found our rooms clean, comfortable, and well-equipped, as well as our team to be exceptional in their service. We appreciate your kind words and recognition.We understand that you felt the room size was a bit small. Our hotel offers a variety of room sizes to cater to different guest preferences. We would be more than happy to assist you in selecting a larger room for your next stay to ensure a more comfortable experience. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you back in the future for an even better experience.Warm regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on Sep 20, 2023
Dear Kerry,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,

10/10 Excellent

jeanett

Stayed 3 nights in Sep 2023
Response from Manager on Oct 5, 2023
Dear Jeanett,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.We hope that you will visit us again in the future. Kind regards,

10/10 Excellent

Alina

Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Dear Alina,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,

10/10 Excellent

Mrs Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the area really good - quiet but close enough to walk to the main areas
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Dear Mrs Alison,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back. Best regards,

10/10 Excellent

Zen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was well located, close enough to walk to many things or close enough to walk to the Metro. The staff were always very helpful although we did have an instance where a cleaning member entered our room without knocking while we were there. The room was comfortable, especially the bed, and was perfect for our 4 night stay.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 12, 2023
Dear Zen,Thank you for taking the time to share your review.We are glad to know you had a pleasant stay and found our location convenient.We really appreciate your kind comments about our helpful team, as they encourage us to continue maintaining our high standards and make every visit a memorable one.Please accept our sincere apologies for the incidents with housekeeping and rest assured that we will be reviewing this matter and the procedures to follow with our team to ensure the privacy of our guests.We hope to have the pleasure of welcoming you back in the future. With best wishes,

10/10 Excellent

Caroline

Stayed 7 nights in Sep 2023
Response from Manager on Oct 2, 2023
Dear Caroline,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We hope to see you again soon, Kind regards,

10/10 Excellent

Claire

Stayed 7 nights in Aug 2023
Response from Manager on Sep 24, 2023
Dear Claire,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,