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Reviews of Barcelona City Hotel

1 out of 5
Barcelona City Hotel
Carrer d'Arago, 281, Barcelona

Reviews

6.8
Rating 10 - Excellent. 40 out of 204 reviews" "
Rating 8 - Good. 61 out of 204 reviews" "
Rating 6 - Okay. 53 out of 204 reviews" "
Rating 4 - Poor. 29 out of 204 reviews" "
Rating 2 - Terrible. 21 out of 204 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Krista

Traveled with group
Disliked: Amenities, property conditions & facilities
This is not a hotel. It’s a hostel. The photos look nothing like the actual experience. Not very clean. No tv in room, just a computer monitor that doesn’t work. Guests were smoking. Guests and employees very loud day and night. You can’t get to sleep. Will never stay again.
Stayed 4 nights in Mar 2023

2/10 Terrible

Zuzana

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Request for 1 night minimum refund
I have stayed with my mum 5 nights in Barcelona city hotel as you can see from my account, from 22nd to 27th April. I would like to officially let you know that im requesting FULL refund FOR ONE night, since it is not acceptable what has happened. We were accomodated in room 206 which is facing the street the first night, since this hotel does not have double glazing it was impossible to sleep during night since so following morning we requested to move to room facing yard and reception was helpful and move us to room 208. However in room 208 was a drunk man every night who would not let us sleep since he was so drunk and did not remember his digital entry code to open his door and made a huge mess at 2am in the morning, we could not sleep cause later he broke his beer glasses. This was happening 2 nights and after the first night i made a complain, reception spoke to him however did not do anything else, not relocated him neither us so the another night was the same problem. After that night i asked for full refund for the seconf night, they spoke to manager and he said it must be done via hotels.com and that you will get in touch with them. Please sort this as soon as possible and I will expect refund and your response as soon as possible.
Stayed 5 nights in Apr 2022

6/10 Okay

Jess

Traveled with group
Disliked: Amenities
Did not look like pictures
Stayed 4 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, excellent location, good quality
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good base to visit Barcelona
Friendly staff, excellent location, good quality
Stayed 3 nights in Dec 2021

8/10 Good

Nilka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Worth it
Nice room, very clean. Staff guy was amazing.
Stayed 3 nights in Jun 2021

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
My room was small, but the location made up for it
I was in a small room with a twin bed. The hotel lobby is on the 2nd floor. And the rooms are the floor above that. The elevators are very small and you have to use a flight of steps to get to them. Location is great with easy access to the city.
Stayed 3 nights in Oct 2019

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean, white linens. The receptionist was very helpful, good service. Exceptional location, centrally located, close access to several metro stations. Will definetely stay here again.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
-the hotel room was tune and had no room for the luggage however the location is amazing and the room was clean
Stayed 4 nights in Sep 2019

8/10 Good

Larry, NYC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value in a pretty nice location. Lacks direct sunlight and a fridge, bu besides that, it makes a nice choice short term choice.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
no proper lobby available . dining area inadequate ,uncomfortable chairs and tables in dining area , cramped space, poor choice of food, cramped elevator . no bath rooms available other than in the bedrooms Not Ideal for family vacation.
Stayed 13 nights in Jun 2019

10/10 Excellent

Nilakantan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our recent stay in Barcelona
Very welcoming reception. Helpful staff. Clean and safe environment. Decent breakfast. Very good WiFi. Fantastic location
Stayed 4 nights in Jun 2019

8/10 Good

Chapman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT stay in Barcelona
the stay was very nice, easy, and very accessible and close to many nice things in Barcelona.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Chris, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple room but very clean—great location but with that comes more noise from the street
Stayed 1 night in Feb 2019

8/10 Good

Gloria

Stayed 2 nights in Dec 2018

6/10 Okay

Chris, Bournemouth, England

Liked: Cleanliness, staff & service
Good location and staff were really friendly and helpful. I had a single room which was small but did the job. Only issue I had was that the single bed frame was very basic metal and skeaked with any movement. I am a really light sleeper though so probably not an issue for most. That aside I enjoyed the stay.
Stayed 3 nights in Oct 2018

6/10 Okay

Gil

Liked: Staff & service
Excellent location near transit and Gaudi buildings. Breakfast was minimal. Room was clean and staff were very helpful with area info.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Hostel not hotel
It's a hostel not a hotel!!!!
Stayed 2 nights in Aug 2018

8/10 Good

Jeanvie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had the most uncomfortable bed. My husband and I woke up with shoulder and back pain. The hotel is in a very nice location, shops and restaurants are within walking distance. It would have been nice if the hotel offered shuttle rides to and from the train station, especially when the taxi went on strike. The receptionist told us that the taxi issue was not their problem. The bathroom is renovated, but too slippery for elderly. Breakfast buffet was decent.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Hotel
Great area, very close to Metro and Medium distance trains. Front desk very accommodating. Breakfast options tasty and consistent with BCN culturally and all fruit was fresh. Is in a kind of random building with a lobby and elevator that smell funky but is pleasantly clean and simple/minimal once inside the facilities. An excellent budget hotel for travellers not looking for big rooms and amenities.
Stayed 4 nights in May 2018

4/10 Poor

Gilbert, Dubai

Disliked: Staff & service, property conditions & facilities, room comfort
Not a Hotel More A Hostel
This property is suitable for a hostel category and not for a hotel. I arrived to the location, couldn't find any name sign for the hotel, after looking for more than 15 minutes i discovered that it is mentioned on the inter-phone bell. taking the elevator of the residential building to the second floor, I discovered that its one floor multi rooms made to be a hotel. The reception person was unfriendly, and asked to keep the key at all time. obviously because they don't have another copy. I get into the room, despite my booking is for one person, I get into a tiny room with a three beds, where i could hardly move. There was a very bad smell continuously coming from the bathroom, and the street noise was heard loud at all time since the window's door where not locking properly. The cleaner was accessing the room everyday to change towels only, and for some reasons they never changed the bed sheets, and there were always traces that no proper cleaning was made to the room. I wouldn't recommend this property and I wouldn't return for sure. Regards,
Stayed 1 night in Feb 2018

8/10 Good

Mark, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice balcony. Clean, small room.
The location was great for walking to sites nearby, but if you plan on spending most of your time at the beach or La Rambla then you should go someplace farther downtown. The lobby of this hotel feels more like a hostel, but the room is a clean if small (personal) accommodation. They forgot to clean our room one day, but we didn't care. We could hear the neighbors as they went into and out of the lobby almost as if they were in our room (we actually checked the first time!) but once they were out of the halls we could not hear them. Many complain about the street noise but this was not a factor for us in room 101 unless the window was open.
The view from room 101
Stayed 4 nights in Jul 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay, a little bit of an enigma, better inside than you think would definitely recommend this place.

8/10 Good

Evelyn, Alingsås . Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfull staff
The staff was really helpfull and nice :)

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Basic + Perfect Central Location

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Imad, Copenhagen

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad experience !!
I don't recommend this hotel at all. They have very bad smell in their bathroom!! and they claimed that they don't know ! It was extremely expensive for such hotel charged 336 Euro per night while it worth not more than 30 Euro I'll never use that hotel ever again...

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel review
The whole stay was pleasant - staff are friendly, breakfast is good and bathroom facilities are complete as you would expect for a budget hotel. Beware the hotel overlooks a busy street and if you are not use to noisy traffic a sleepless night will be in order.

10/10 Excellent

Lacris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with all the basic facilities!
I booked a room at this hotel just for myself as my trip was last minute and my friends had already booked their dorm elsewhere. For the very low budget I paid, I was pleasantly surprised. The hotel itself doesn't seem too shiny on the outside and you actually have to enter a building and go up with the elevator to find the Reception, like if going to a flat. My room, however, was extremely comfortable. Clean and comfy double bed, towels, soaps, TV, and I love their Green approach. And lovely, lovely bathroom. I really enjoyed my sleep and my stay there and I highly recommend it!

2/10 Terrible

Ismango , Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel i stayed in on my 45 day honeymoon.
I wouldn't recommend it to my enemy. Very small room. Very noisy. I don't usually write bad reviews but this one was worth the time to do so. Breakfast was zero. Locatiom was ok. It was way over priced! Pay 50$ more and get a crazy hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS GALORE! DO NOT BOOK!!!
If I can give it negative stars, I would. The rooms are pretty accurate to the photos, it’s not worth staying as this whole place is infested with BED BUGS! We stayed for a few nights not knowing what to look for since we’ve never experienced it. We told the receptionist and he sent us to a second room that unfortunately ALSO HAD BED BUGS! He explained that they did a 2 week inspection and surprised to hear this happening. Thus giving me the presumption that this issue reoccurs quite often. They tried giving us a third room, which we of course declined and they wouldn’t give us a full refund. When we were transferring rooms/cleaning up we saw the cleaning lady clean our room without any warnings from the receptionist. She actually pulled the mattress out of the rooms, refit the sheets and drag it on the floors through the halls back into the room. This is probably the culprit of how the bed bugs were spread. They do provide breakfast, which was never told to us until we discovered it on our last few nights. Better off that way because the breakfast was horrible and disgusting. The walls are very thin so you’ll hear everything through the balls and what your neighbors do. We left heading to another hotel, the next day we came back disputing this issue once more and already they handed down to some poor couple. This is not a hotel, more like a hostal. I would recommend paying a few more for a decent hotel elsewhere to endure what happened to us.

2/10 Terrible

Tom, London

Disliked: Staff & service
Hotel's Booking Policies Stuck in the 1970s
I made this booking a couple of weeks in advance for an employee, on a company credit card. When he tried to check in, the receptionist refused to allow him to check in on the booking because he didn't have the credit card. He asked our employee to get validation of the card's ownership from the UK. It was a Saturday...offices obviously closed.. The employee had to pay for a new booking with his own personal card. When I called the hotel to complain afterwards they didn't see anything strange about this. I pointed out that credit card fraudsters are unlikely pay 2 weeks in advance and check into a budget hotel for 3 days. DO NOT USE THIS HOTEL FOR BUSINESS BOOKINGS!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lastima el servicio al cliente
Location its great, room its nice, the breakfast its veryyy nice, BUT THE WORST CUSTOMER SERVICE YOU COULD IMAGINE. They use very weird policies with credit cards. We paid by expedía with a extensión of my credit card under my mother`s name and at the time that we checked in, they told us that we needed an authorization card letter from my mom who is in Costa Rica and a PHOTOGRAPH OF MY MOTHER`S CREDIT CARD! The bank in Costa Rica sent an email saying that the card we used for paying was an extensión of my card and THAT WASNT ENOUGH.. so they canceled our payment we did on expedía and had to pay in cash! Staff was SOOOO RUDE. They said that we would have our money back in 2 days, its been 5 days and we are in Paris now, we have no idea what happened with our refund.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

L, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location!
Staffs were friendly. Room was clean. Breakfast was okay. Loved location the most.

10/10 Excellent

Paulus, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Matthew, Australia

Liked: Cleanliness, staff & service
Simple and cheap
Great location very close to Casa Batllo with friendly and helpful staff. Walking distance to most attractions around Barcelona. The hostal can be a little difficult to find as it shares the building. Amenities were basic but the room was clean and quiet at night. Perfect for those that are looking only for a place to sleep.

6/10 Okay

Verified traveler

Good place to keep your luggage safe
I only had 1.5 days in Barcelona so was looking for a central location with easy access to the airport. This location fit the bill. This hotel is borderline hostel...the rooms are bare and the bed is a bit uncomfortable, but that is what you get for this price and location! It didn't bother me as I was only in the hotel to sleep and store my luggage while I was out touring the city. If you are looking for fancy and comfort this is not your place, but if you are like me and looking purely for convince to tourist sites and the airport this is the place for you.

6/10 Okay

john, portland, oregon

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
The hotel was a low cost hotel in a convient location for tourists. It was , however, a bit noisy and not in the best condition.

4/10 Poor

Claire, San Francisco, CA, USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Thin walls make for a rough night
I stayed here with my infant son and had a horrible time. We left 2 nights early (stayed 1 out of 3) because we couldn't stand all the noise. Also, before the elevator there are 6 stairs, so wheelchairs and strollers are not good here. The walls were so thin that I could hear the neighbors' phone calls and what they were watching on TV. They pounded on the wall every time my baby cried, which made for a really disagreeable night. Also, we heard toilets flush as if we were inside the bathroom. The following day we left early and when we returned for a nap I let Ana know we were leaving. She said that she felt bad and that had I said something that morning, she would have moved me to a quieter room. I said that I wasn't willing to risk another bad night and that I felt bad for our neighbors, as I know baby crying is rough. That was when she changed her tune and said "well, that is your problem. No one complained to me about the baby. If you are not comfortable, that's on you." No, actually, the unacceptably thin walls are your hotel's poor construction. Yes, though, they did become my problem. I didn't ask for money back or anything, so I'm not sure why she went from being polite to telling me it was my fault, but it was rude and frustrating. Had I been alone and following the Barcelona schedule of staying out late, I think it would have been fine, but this was totaling incompatible with my situation.

8/10 Good

Dave, UK

Liked: Cleanliness, staff & service, room comfort
Centrally located budget hotel
Ideal for city break for those on a budget. Great central location for sightseeing, shopping, eating and drinking

2/10 Terrible

Y

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was grossly overpriced during a major event for a one star hotel!Photo of the external building was misleading as the hotel occupies only two floors and not the whole building . There are better hotels for the same price.

8/10 Good

mom and son, canada

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel in barceloa
Comfortable room , excellent helpful staff . Delicious breakfast for great value . The heat in room wasn't working but staff quickly provided us with portable heater . The only issue is that the toilet was very close to walk which made it difficult to sit on ! Should have been where the bidet it as it's probably used more frequently .
Toilet close to wall

8/10 Good

mom and son, canada

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel in barceloa
Comfortable room , excellent helpful staff . Delicious breakfast for great value . The heat in room wasn't working but staff quickly provided us with portable heater . The only issue is that the toilet was very close to walk which made it difficult to sit on ! Should have been where the bidet it as it's probably used more frequently .
Toilet close to wall