Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Ohio

Amazing hotel and staff; wonderful location!

Posted Oct 21, 2014
This could not have been a better experience. The staff was exceptionally helpful. Beautiful room as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Experienced and extremely corteous staff ,they are all aimed to please any request,will visit again,the best location! EXCELLENT !
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

NONE

Posted Oct 9, 2014
Pros: Comfortable. Excellent staff. Fairly central location.
Cons: The mini bar / fridge in the room was not cold. The price of breakfast - E27 each - could be improved. We ate out.
Location: Good location at top end of Passeig de Gracia which leads down to La Rambla.
Pleasant end of summer break. Trip went well apart from problem with airport - hotel transfer which did not materialise. Still waiting for refund.
3 out of 5
by A verified traveler from UK

Lots of character, but standards were not 5 star.

Posted Oct 5, 2014
Pros: Location, roof terrace, excellent breakfast.
Cons: A general maintenance overhaul (which need not compromise character). Service standards need to be raised to match expectations of a 5 star rating.
Location: Good location if one wishes to avoid the busiest parts. 20 minute walk to Las Ramblas ... same to Sagrada Familia. 40 minutes walk to the seafront. Ta
Pleasant location in a comparatively quieter (but not remote) part of the City. Building has plenty of character and a delightful roof terrace (albeit that the brochure featured roof top “swimming pool” is in fact a small plunge pool.) Downside to 'character' is that in many respects rooms and common areas appear tired. The 'Superior Room' we had booked was not ready until after the 3 quoted o'clock check-in time and proved so disappointing (electrical socket hanging off the wall, sliding bathroom door that had become detached, exterior window did not fit the frame leaving a gap to the elements, light bulbs not working) that we needed to lodge a complaint. This was dealt with sympathetically and effectively by the duty manager and an upgraded suite was a considerable improvement. (Ratings given above for room cleanliness / comfort relate to the Superior Room. Upgraded Suite rating would be 4 i.e. ‘Pleasing’.) Room evening turn down service missed twice out of 3 nights. Mixed experiences with hotel staff: standards were never poor, rather satisfactory and courteous. However, our experience was that service was invariably not overly accommodating or affable.
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Perfect hotel in a great location

Posted Sep 29, 2014
Perfect in every way...a true five-star hotel. Impeccable service. I highly recommend.
5 out of 5
Recommended
for Couples
by A verified traveler from sevenoaks

Review hotel Casablanca Custer Barcelona

Posted Sep 29, 2014
Pros: Roof bar cocktail bar, restaurant (wouldn't normally use in hotel) .
Location: Lots great restaurants and shops and 10 to20 min walf to most parts of the city you would wish to see.
Great hotel, super restaurant and roof top bar. Staff really helpful. Pucker 5star of the old school. Just spent 4 nights here.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful building, lovely service

Posted Sep 27, 2014
Cons: Just one small thing - it rained all night one of the nights and there was a loud drip-drip-drip on the sill of my large window.
A real treat for a stay in Barcelona city centre. It's a landmark in itself and has a stunning rooftop (tiny!) pool and bar with great views. The room and bathroom was lovely and spacious and the bed - enormous and so comfortable. Quiet, great food, friendly service. I didn't want to leave!
5 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale , fl usa

Excellet

Posted Sep 14, 2014
Pros: Ambient
Location: Very good location
Very good staff., the hotel is very clean, service was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

3 days visit in September 2014

Posted Sep 11, 2014
Pros: Location and helpful staff. The Thursday evening jazz night was brilliant. The rooftop cocktail bar was much employed!
Location: Good location for a long walk down to Port Vell past luxury shops and through the Ramblas. Lovely views from the roof.
Good weather fine food and a very comfortable hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very Enjoyable

Posted Sep 2, 2014
This Hotel was wonderful. The location is close to transportation, shopping, and food. The staff was very accomodating. The fitness center was inadequate. The counter space near the bathroom sink for soap, toothpaste, and skin care products is limited. The shelf space in the shower for soap, shampoo, etc. is nonexistent. Our room faced the front of the hotel which has bright lights shinning onto the hotel property at night. You have to sleep with the shades closed to prevent the bright light from entering your room and cannot be awkaned by natural sunlight. However, these minor observations would not prevent us from staying here again.