Seasonal outdoor pool, sun loungers

Reviews of InterContinental Barcelona, an IHG Hotel

5 out of 5
InterContinental Barcelona, an IHG Hotel
Avenida Ruis I Taulet 1-3, Barcelona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 667 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome! The staff were super friendly. Check in was a breeze. The hotel was immaculate. I ordered room service and the food was delivered in a timely manner, plus the food was great!
Stayed 1 night in Mar 2024
Response from InterContinental Barcelona Hotel on Mar 28, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from InterContinental Barcelona Hotel on Mar 28, 2024
Dear Dawn,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
elegant hotel with outstanding service
Stayed 1 night in Feb 2024
Response from GS on Feb 11, 2024
Dear Ali,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Guninder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this property. It was walkable distance from the stadium.
Stayed 2 nights in Nov 2023
Response from GS on Jan 23, 2024
Dear Guninder,We sincerely appreciate your review of our hotel. I'm delighted to learn that you enjoyed your stay with us. Our staff takes great pride in providing exceptional experiences, and your positive feedback is truly valued. We look forward to the pleasure of welcoming you again in the future.Best regards,Enric CugatDirector of Operations

10/10 Excellent

Sherry-Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay! Thank you so much!
Stayed 6 nights in Dec 2023
Response from InterContiental Barcelona on Jan 9, 2024
Dear Sherry-Lee,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Peter, STUDIO CITY

Stayed 3 nights in Dec 2023
Response from GS on Jan 3, 2024
Dear Peter,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!!
Stayed 2 nights in Dec 2023
Response from GS on Dec 19, 2023
Dear Yanira,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Juana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from InterContiental Barcelona on Nov 24, 2023
Apreciada Sra. Juana,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre cruise stay
Everything was good.
Stayed 1 night in Nov 2023
Response from InterContiental Barcelona on Nov 19, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Phyllis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at InterContintal Barcelona hotel, and it exceeded all my expectations. The hotel's modern and stylish design, coupled with spotless rooms, created a welcoming atmosphere. What truly set it apart, however, was the outstanding staff. Their professionalism and genuine friendliness made me feel not only welcomed but valued. From the comfortable rooms to the impeccable service, every aspect of my stay was delightful. I highly recommend it for a luxurious and memorable stay. I look forward to returning in the future.
Stayed 2 nights in Nov 2023
Response from GS on Nov 19, 2023
Dear Phyllis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Jorge, San Antonio

Stayed 2 nights in Nov 2023
Response from GS on Nov 20, 2023
Estimado Jorge,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Kevin R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible comfort and service.
The service at the hotel was excellent. There could’ve been a bit more information about the restaurants and menus available in the room, menus or instructions on where to find these.
Stayed 7 nights in Nov 2023
Response from GS on Nov 13, 2023
Dear Kevin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Slobodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GS on Nov 13, 2023
Dear Slobodan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Could do better for 5 star hotel
For a 5 star hotel it’s lacking. Things should be completely seamless and comfortable yet it was not. Here is what happened: 1) I was meant to get a free upgrade but was charged for it until I flagged it with them. 2) they charged me again for my accommodation on checkout even though it was pre paid on hotels.com and if I didn’t raise it they wouldn’t have picked it up. 3) complimentary razor in the bathroom was used inside the box. 4) wind was whistling through the windows a lot. Given that Barcelona can get windy this should have been taken care of. 5) WiFi was very unstable and weak. Tried to video call and work online but internet was too slow. 6) no water in the fridge in the gym. 7) porter didn’t collect luggage from the room until I went downstairs even though I called reception 15 minutes prior.
Stayed 1 night in Nov 2023
Response from GS on Nov 5, 2023
Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Enric CugatDirector of Operations

8/10 Good

YOHEI

Stayed 2 nights in Oct 2023
Response from GS on Nov 6, 2023
Dear Yohei, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Can go to restaurant on to floor am d see spectacular view of the city, can walk easily to restaurants, shops and the mall.
Stayed 3 nights in Sep 2023
Response from GS on Oct 15, 2023
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GS on Oct 15, 2023
Dear Martin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Jalade

Liked: Cleanliness, staff & service, amenities
It is a nice place to stay
Stayed 1 night in Oct 2023
Response from GS on Oct 3, 2023
Dear Jalade, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from GS on Oct 21, 2023
Dear Lisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Eric

Traveled with family
Loved it!
Stayed 1 night in Sep 2023
Response from GS on Sep 11, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GS on Sep 10, 2023
Dear Joy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Jerry, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well run, polite and helpful staff fluent in English and Spanish who are very knowledgeable as hotel staff.
Stayed 2 nights in Aug 2023
Response from GS on Sep 3, 2023
Dear Jerry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from GS on Sep 1, 2023
Estimada Ana, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Tamani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was convenient to other attractions in the neighborhood. Staff was beyond friendly and attentive. The breakfast was great. I would have asked for firmer, non-allergenic pillows and duvets ahead of time.
Stayed 4 nights in Aug 2023
Response from GS on Aug 31, 2023
Dear Tamani, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. Also the place is very beautiful
Stayed 1 night in Aug 2023
Response from GS on Aug 28, 2023
Dear HECTOR,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Beatrice Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, very clean, very friendly & professional staff. A gift shop & sandwich shop would enhance this beautiful hotel.
Stayed 6 nights in Aug 2023
Response from GS on Aug 21, 2023
Dear Beatrice, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooftop pool
Stayed 4 nights in Aug 2023
Response from GS on Aug 12, 2023
Dear David, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Guillermima

Stayed 2 nights in Aug 2023
Response from GS on Sep 1, 2023
Estimada Guillermina, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is very fresh and plenty of choice. The staffs are helpful and kind. I will definitely come back.
Stayed 5 nights in Aug 2023
Response from GS on Aug 12, 2023
Dear Mei,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities
The metal threshold between the room and the bath was not completely attached and leaving the bathroom i caught my left ankle on the sharp threshold and punctured my ankle at 3AM and spend the night in terrible pain. I asked for that night to be comped which I thought was very reasonable under the circumstances since I was unable to leave the hotel until mid afternoon because of the pain. The hotel manager did not get back to me and when we checked out the desk manager apologized on behalf of the hotel but said she was unable to offer me compensation one night but would give me a credit on the dinner we had the first night $77 and 5,000 pts on my IHG account or 10,000 points but no dinner. She was arrogant and nasty about it. I declined her offers because I do not think it is fair not to compensate for one night where I was disabled for that period because of the negligent, unsafe maintenance of the room and my last day in Barcelona was ruined. There was also a dirty cleaning rag left in the room which is why I am rating poor maintenance.
Stayed 2 nights in Aug 2023
Response from GS on Aug 12, 2023
Dear Steven, Thank you so much for your review of our hotel. We appreciate your loyalty as an Club IHG Rewards Club member.We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel is beautiful. Staff were very helpful couldn’t do enough to help us booking days out and recommending restaurants. We had a wonderful stay.
Stayed 5 nights in Jul 2023
Response from GS on Aug 4, 2023
Dear Vanessa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Divisat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed InterContinental Barcelona so much. It was in a quiet area, yet close to many attractions nearby. The staff was extremely helpful and friendly. We also enjoyed the 7th floor view of the city, ambiance, music and drinks. The rooms were very clean, big, and the two queen beds were perfect for our family. We would highly recommend this property for families with young children! Thank you InterContinental Barcelona for a wonderful stay!
Stayed 8 nights in Jul 2023
Response from GS on Aug 2, 2023
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Mauricio, Mexico City

Stayed 1 night in Jul 2023
Response from GS on Sep 2, 2023
Estimado Mauricio, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

NOREEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and classy hotel, great staff and comfortable stay.
Stayed 3 nights in Jul 2023
Response from GS on Jul 31, 2023
Dear Noreen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

John Manuel

Traveled with family
Liked: Amenities, property conditions & facilities
Very updated facility, very clean !
Stayed 1 night in Jul 2023
Response from GS on Jul 30, 2023
Estimado John Manuel, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations in every aspect! The staff was attentive & friendly, breakfast buffet was amazing, the rooms were clean & spacious (nice bonus that the bathroom had a separate shower and tub and a water closet), and stunning rooftop deck/pool and views! The location was perfect, we initially chose this hotel to walk to the Harry Styles concert, but everything else was also nearby: restaurants, shopping, Gothic Quarter were all quick to get to by foot. We'd definitely stay here again
Stayed 2 nights in Jul 2023
Response from GS on Jul 27, 2023
Dear Mr. Jeffrey,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Ibukunoluwa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 5 nights with the family after reading the reviews. I will stay here again. Pros: new ish hotel with modern feel, luxurious interior and friendly staff. The gentleman at the bar (I think his name is Miguel or so) was exceptionally brilliant, going over and beyond to make sure all guests were satisfied. Cons (the word “con” is probably too harsh for this): 10 minute ish drive from Plaza Catalunya which meant cab rides to the good restaurants and key attractions. It is close to the magic fountain though. All in all, I strongly recommend this hotel.
Stayed 5 nights in Jul 2023
Response from GS on Jul 23, 2023
Dear Ibukunoluwa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Juan, MORELIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal ofrece un trato y atención excepcional. La instalación es son majestuosas y la atención es I superable
Stayed 1 night in Jul 2023
Response from GS on Jul 20, 2023
Estimado Juan,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little luxury in Barcelona
Loved the room and view. Breakfast was convenient. Staff was friendly. Would definitely recommend.
Breakfast
Rooftop bar
Room
Stayed 1 night in Jul 2023
Response from GS on Jul 19, 2023
Dear Chelsea, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

daniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff was great , especially mario the concierge rooftop restaurant is not that good
Stayed 5 nights in Jul 2023
Response from GS on Jul 17, 2023
Dear Daniel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Dennel Marie, King City

Liked: Cleanliness
Everything was well. The cost for everything was slightly inflated and not much to choose from. We spent $288 on dinner and another $200 on breakfast when we could have just gone across the street to very nice restaurant for breakfast for $150!
Stayed 3 nights in Jun 2023
Response from GS on Jul 13, 2023
Dear Dennel, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Barcelona!
Beautiful, relaxing, comfortable with a fabulous rooftop view!
Stayed 1 night in Jul 2023
Response from GS on Jul 11, 2023
Dear Diana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Maria

Stayed 1 night in Jul 2023
Response from GS on Jul 30, 2023
Estimada María,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel, very kind and helpful staff, amazing pool and view on 7th floor, no dining available when we were there (closed at 7pm presumably), but walking distance down road, would stay here again
Stayed 1 night in Jul 2023
Response from GS on Jul 7, 2023
Dear Kathy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. I booked a smaller room than we required. Front desk made an adjustment and put us in our room much earlier than we anticipated/ expected. Location was very walkable and the room was comfortable for our family.
Response from GS on Jun 21, 2023
Dear Stacey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was magnificent, all expected for the class and price. Although, I would add a needs improvement for the outdoor rooftop restaurant managers' fairness in giving out preferential table seatings. My wife and I took notice and we didn't forget buddy. You're welcome!
Response from DOO on Jun 20, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from GS on Jun 8, 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Enric CugatDirector of Operations

8/10 Good

Martin, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4.8 because the property was great and the staff were nice however I feel like they could have been a bit more accommodating.
Stayed 3 nights in May 2023
Response from GS on Jun 8, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

8/10 Good

Jesus

Stayed 1 night in Jun 2023
Response from GS on Jun 24, 2023
Dear Jesus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and Hotel
The staff was excellent and very accommodating. Luis at the front desk and club lounge went out of his way to make sure our stay was perfect. We traveled with one in our party disabled. The hotel did everything possible to make things easy and comfortable. Highly recommend.
Stayed 3 nights in May 2023
Response from GS on Jun 1, 2023
Dear Leslie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enric CugatDirector of Operations