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Reviews of Hesperia Presidente

4 out of 5
Hesperia Presidente
Avinguda Diagonal 570, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 1005 reviews" "
Rating 8 - Good. 420 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 19 out of 1005 reviews" "
Rating 2 - Terrible. 10 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

KATHERINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe neighborhood and nice location. Close to high end shops, Casa Batillo and Casa Mila.
Stayed 3 nights in Mar 2024
Response from Sergio on Mar 13, 2024
Dear Katherine,Thank you for your positive review. We're delighted to hear that you felt safe in our neighborhood and enjoyed our hotel's convenient location, close to high-end shops, Casa Batlló, and Casa Milà.We appreciate your feedback and hope to welcome you back for another enjoyable stay with us in the future.Warm regards,

10/10 Excellent

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 2 nights in Mar 2024
Response from Sergio on Mar 13, 2024
Dear Lynda ,Thank you for your kind words regarding our staff. We're thrilled to hear that you found them to be accommodating and friendly during your stay. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our top priority.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything, staffs at the front desk are very helpful and they answer all of our questions very detailed, I like the showers and the toilet are separated room, there is a sofa and coffee table, coffee and tea bags were provided, this is very good, we stayed in the premium room. Will stay here again if I come back next time!
Stayed 4 nights in Mar 2024
Response from Sergio on Mar 11, 2024
Dear Elaine,Thank you for sharing your positive experience at our hotel! We're delighted to hear that you found our location to be convenient and that our front desk staff were helpful in addressing all your inquiries in detail.We're pleased to know that you enjoyed the amenities in our premium room, such as the separate shower and toilet rooms, as well as the provided coffee and tea facilities. It's wonderful to hear that you found these features to be very good.We look forward to welcoming you back on your next visit to the area! If there's anything specific you'd like us to arrange for your next stay, please feel free to reach out.Warm regards,

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area
Stayed 5 nights in Feb 2024
Response from Sergio on Feb 13, 2024
DearThank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

10/10 Excellent

Brenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were wonderful! Esmeralda helped us a number of times, she was always so helpful and pleasant. All of the staff were equally as lovely.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear Brenda, thank you very much for reviewing your recent stay in our poperty. We are delighted to read your comments. We will pass your comments to them so they can see that a job well done gets ints rewards.We hope to see you again soon on your next visit to Barcelona!Kind regards,

2/10 Terrible

Rohan, New York

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to one suite . The smell there was terrible was burning my eyes : went down to change rooms . They put me in another room . Same strong smell almost like bleach , was actually coming from the wall papers all around the room , same smell in my other partners room as well . Had to leave windows open 24/7 just to get some fresh air in. Also had to go up and down 7 times within 2 days just because keys stopped working .
Stayed 2 nights in Nov 2023
Response from HH Presidente on Nov 17, 2023
Dear Rohan, thank you very much for your feed-back. We are sorry about your experience in the hotel. I will take care personally on this matter to try discover what could have happened because it is very strange that all the rooms you mention had the same issue.Anyhow, thank you very much for your comments.Yours sincerely

6/10 Okay

Daryl

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Sergio on Nov 15, 2023
We appreciate your comments that help us improve. We hope to greet you again on your next trip to Barcelona.

10/10 Excellent

Gonzalo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and nice. Do recommend this Hotel.
Stayed 2 nights in Oct 2023
Response from Sergio on Oct 23, 2023
Dear Gonzalo,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sergio on Oct 9, 2023
Dear JackieThank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

8/10 Good

Manolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco friendly hotel
Stayed 3 nights in Sep 2023
Response from Sergio on Oct 5, 2023
Estimado Manolo,Le damos las gracias por haber invertido parte de su tiempo en compartir su experiencia con nosotros en nuestro hotel.Esperamos volver a verle pronto en cualquier de nuestros hoteles de nuestra compañíaSaludos cordiales,

10/10 Excellent

B Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location
Stayed 1 night in Sep 2023
Response from Sergio on Oct 3, 2023
Dear Lynn,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future.Kind Regards,

2/10 Terrible

PREJU, new york

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sergio on Sep 28, 2023
Dear Preju,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hesperia, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Arkadiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Walk distance for more famous place.
Stayed 3 nights in Sep 2023
Response from Sergio on Nov 3, 2023
Dear Arkadiy,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sergio on Sep 28, 2023
Dear Leigh,Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sergio on Sep 13, 2023
Muchas gracias por su puntuación.Un gran saludo.

10/10 Excellent

B Lynn

Stayed 1 night in Sep 2023
Response from Sergio on Sep 13, 2023
Muchas gracias por su puntuación.Un gran saludo.

10/10 Excellent

Craig

Stayed 1 night in Jul 2023
Response from Hotel Hesperia Presidente on Aug 9, 2023
Dear Craig, thank you very much for staying with us and for sharing your review. We are delighted for the magnificent score you are giving to us!We hope to welcoming you again soon on your next visit to Barcelona!Sincerely,

10/10 Excellent

Emiliano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were professional, helpful, friendly and help make your stay memorable.
Stayed 2 nights in Jul 2023
Response from Hotel Hesperia Presidente on Aug 1, 2023
Dear Emiliano, thank you very much for reviewing your recent stay in our property. We are very pleased to see that you enjoyed your stay in our hotel. We will pass your comments to all our staff so they can see that the job well done gets its rewards.We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Blanca

Stayed 1 night in Jul 2023
Response from Sergio on Aug 21, 2023
Muchas gracias por su puntuciaón

10/10 Excellent

Marc, pelham

Stayed 2 nights in Jul 2023
Response from Sergio on Aug 21, 2023
Muchas gracias por sus puntuación

8/10 Good

jules

Stayed 6 nights in Jul 2023
Response from HH Presidente on Aug 4, 2023
Dear Jules, thank you very much for reviewing your stay in our property. We work very hard to try to satisfy our guests' needs.We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Pui Ki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sergio on Jul 17, 2023
Dear Pui,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sergio on Jul 12, 2023
Muchísimas gracias Lisa

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Sergio on Sep 4, 2023
Dear Elaine,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

6/10 Okay

Jun

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sergio on Jun 29, 2023
Gracias por su tiempo.Un saludo.

6/10 Okay

Ahmad

Liked: Property conditions & facilities, room comfort
Great location. The hotel has great potential
The shower door was not tight enough because the water would leak out into the hallway once you used the jets. The elevator did not have card access and so anyone could easily access the rooms. The front staff were ok. Location was great
Stayed 2 nights in May 2023
Response from Sergio on Jun 7, 2023
Dear Ahmad,Thank you for contacting us. Our team always do their best to serve customers fairly but I'm sorry that on recent occasions you feel you were not served when you should have been We hope to receive you again and give you a better experience.Sincerely,

10/10 Excellent

albino

Liked: Staff & service, property conditions & facilities
Excellent location
Stayed 1 night in May 2023
Response from General Manager on May 10, 2023
Dear Albino, thank you very much for reviewing your recent stay in our property.We are delighted for the magnificient score you are giving to us and we are also glad that our location has met your expectations.We hope to welcoming you again soon on your next visit to Barcelona!Sincerely,

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, room was big , comfortable and nice. It had everything we needed , plenty of towels, water and coffee kettle and tea. Nice touches for guests, cold water and snacks in lobby. All the staff was very helpful. Alex was amazing, super friendly and helpful, very happy with his service and attentiveness.
Stayed 4 nights in May 2023
Response from Sergio on May 8, 2023
Dear Teresa,Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, near all shops and restaurants for fine dining.
Stayed 2 nights in May 2023
Response from Sergio on May 16, 2023
Dear Jack,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future.Kind Regards,

10/10 Excellent

Lewis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Hotel Hesperia Presidente on Apr 7, 2023
Dear Lewis, thank you very much for reviewing your recent stay in our property. We are delighted for the magnificient score you are giving to us!We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was amazing. The staff greeted us promptly, friendly and very politely. Property is very clean, modern, room was of comfortable size. Morning breakfast was very tasty.
Stayed 4 nights in Mar 2023
Response from Sergio on Mar 15, 2023
Dear Elena,Thank you very much for choosing the our hotel and for taking the time to share this lovely review with other travellers. It is delightful to learn that you find our hotel excellent and you truly enjoy our attention received from our great staff. Be sure that I'll forward your compliments to all the staff. It has been a lovely pleasure to have you here and it would be delightful to welcome you back on a future visit and offer you again the best of us! Warm regards,

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Sergio on Feb 10, 2023
Dear Audrey,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

10/10 Excellent

Martyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcelona break
Great location for exploring the city in a very nice area.
Stayed 3 nights in Feb 2023
Response from Sergio on Feb 10, 2023
Dear Martin,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

8/10 Good

Loreto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2023
Response from Hotel Hesperia Presidente on Jan 30, 2023
Apreciada Loreto, Muchas gracias por valorar su reciente estancia en nuestra propiedad y por la puntuación otorgada.Esperamos volver a alojarle de nuevo en su próxima visita a Barcelona!Atentamente

10/10 Excellent

Rod

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean comfortable hotel in a great location
Response from Sergio on Dec 16, 2022
Dear Rod,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sergio on Dec 7, 2022
Muchas gracias por su puntuación.Atentamente.

10/10 Excellent

Nir

Stayed 2 nights in Oct 2022
Response from Sergio on Oct 31, 2022
Sr. Nir,Muchísimas gracias por sus comentarios, nos llena de alegría.Un saludo.

8/10 Good

Erez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Sergio on Oct 26, 2022
Dear Erez,We appreciate your comments that help us improve. We hope to greet you again on your next trip to Barcelona.Thanks,

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2022

8/10 Good

Olivia, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to good restaurants, bars and shopping. Felt really safe to walk around and the staff was friendly. It’s slightly dated and could use just a bit of and update with USB ports, carpet and brighter lights but overall it was nice.
Stayed 2 nights in Oct 2022
Response from Hotel Hesperia Presidente on Oct 10, 2022
Dear Olivia, thank you very much for reviewing your recnt stay in our property. We are happy to see that you enjoyed your stay in Barcelona. We are delighted to read that our location was worth it. Regarding your comments about the hotel, we will pass to the department in charge for future investments.We hope to welcoming you again soon on your next visit to the city!Sincerely,

10/10 Excellent

Heriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2022
Response from Sergio on Sep 22, 2022
Thanks¡¡¡¡King regards

10/10 Excellent

kathleen julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Sergio on Sep 22, 2022
Thanks ¡¡¡King regards.

10/10 Excellent

Truong

Stayed 3 nights in Sep 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this hotel. It was a bit away from the tourist crowd on Las Ramblas but was just across the street from one of the Hop-On-Hop-Off bus stops. Albert at the front dest was terrfic. He actually made a number of recommendations for restaurants, arranged the ticket for the tour bus, and made an appointment for a clinic for us to get a covid test for our cruise. The staff was quite freindly (especially Alex). The gave us a room with a wonderful view of the Sagrida Familia and the city. We very much appreciated the hospitality and would recommend this hotel.
Stayed 3 nights in Aug 2022
Response from Sergio on Sep 19, 2022
Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us—and we agree, Albert and Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

10/10 Excellent

CARAVAN LOGISTICS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from General Manager on Aug 24, 2022
Apreciado CARAVAN LOGISTICS , muchas gracias por valorar su reciente estancia con nosotros. Estamos encantados de la puntuación que nos dedica.Esperamos volver a alojarle de nuevo en un futuro próximo.Atentamente,

8/10 Good

Darrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
When we got there they gave us a room w/ one bed but we needed two. They quickly gave us a new room. Room was clean, one thing that was odd was the shower didn't have a door or curtain. I paid for breakfast and was glad that I did. They had a really great selection of food and the pastries that they had were all really good and fresh. The staff were all very friendly and helpful. Also location wise, you are literally probably a 2 minute walk from the hop on hop off bus orange route, so it was super convenient to get around. Also only about a 33 minute walk to Sagrada Familia
Stayed 2 nights in Aug 2022
Response from General Manager on Aug 24, 2022
Dear Darrick, thank you very much for reviewing your recent stay with us. We are delighted that our location, as well as our breakfast buffet have met your expectations.We hope to welcoming you again in the near future.Kind regards

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an absolute wonderful area to stay. Many restaurants and shopping. Recommend the all day hop on hop off bus tour for getting around the area. It's cheaper than continuously taking a taxi.
Stayed 1 night in Jul 2022
Response from Sergio on Jul 25, 2022
Thank you for choosing our hotel, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sincerely,

10/10 Excellent

Larissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Hesperia Presidente is a must stay when in Barcelona!!! The room is plenty spacious for even 3 people; it was nice to have 2 separate spaces with the sliding door in between. The room was clean upon arrival and the bathroom was very spacious. The shower was the best part of the room!!! The staff was very friendly and helpful throughout our stay and I always felt safe. Will be staying here again if ever in Barcelona again. Only negative is that it is a little far walking distance from the beach, however it is very easy to catch a taxi.
Stayed 3 nights in Jul 2022
Response from Sergio on Jul 21, 2022
Dear Larissa, Many thanks you for taking time to review our property. It brings us a lot of pride and joy to hear that you're an avid fan of our hotel. We really appreciate your business, your loyalty and your trust and our staff are always willing to help you with anything. Please, don’t hesitate to call us if there's anything we can help you with for your next trip. Best regards,

10/10 Excellent

Gala, Long Island City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and amazing and you cant find a better location in BCN.
Stayed 2 nights in Jul 2022
Response from Sergio on Jul 15, 2022
Dear Gala, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Loret

Stayed 4 nights in Jun 2022