Rooftop bar, alfresco dining, open daily

Reviews of Hotel Royal Passeig de Gracia

4 out of 5
Hotel Royal Passeig de Gracia
Passeig De Gracia, 84, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, and modern. Friendly staff!
Stayed 3 nights in Mar 2024
Response from Mireia, Guest Relations Manager on Apr 15, 2024
Dear Jonathan,Thank you for such a positive review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future.Best regards,Mireia, Guest Relations Manager

10/10 Excellent

Trevor, Kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Royal Passeig de Gracia is in an excellent location set amongst the best high end brand name boutiques for shopping in all of Spain and with their rooftop restaurant and bar, you have convenient dining and entertainment options right there with a bonus view of the Sagrada Familia while you sip your cocktails.
Stayed 2 nights in Mar 2024
Response from Mireia, Guest Relations Manager on Apr 3, 2024
Dear Trevor,Thank you so much for your positive feedback following your stay.We are thrilled to hear that our prime location in the heart of Barcelona left a lasting impression on you, and that you could enjoy the exceptional views of the Sagrada Familia from our rooftop restaurant and bar. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the service provided by our dedicated team met your expectations.While we are pleased with your overall positive feedback, we noted your comment regarding room amenities. We continuously strive to offer well-appointed rooms for our guests' comfort and convenience, and we hope that the range of amenities provided still contributed positively to your stay.We are committed to delivering an experience that combines cosmopolitan design with the comfort and service you enjoyed, and we couldn't be happier to know that these elements of your visit were to your satisfaction.We hope to welcome you back in the future.Best wishes,Mireia, Guest Relations Manager

8/10 Good

Ramon Oscar

Stayed 4 nights in Mar 2024

10/10 Excellent

Diamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, unbeatable location and rooms were very clean and provided you with everything you needed.
Response from Mireia, Guest Relations Manager on Apr 3, 2024
Dear Amela,Thank you for sharing this positive review.We're thrilled to hear that our prime location contributed to a great stay and that you found the cleanliness of our rooms to be up to your expectations. It's also pleasing to know that our room amenities met all your needs. Our team takes great pride in providing excellent service, so we are happy that this was reflected during your visit.We look forward to welcoming you back. Best wishes,Mireia, Guest Relations Manager

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the breakfast was very nice. Rooms were clean and had lots of space.
Stayed 3 nights in Mar 2024
Response from Mireia, Guest Relations Manager on Apr 3, 2024
Dear Rachel,Thank you for this kind review about your recent visit.We're thrilled to hear that you enjoyed the spaciousness and cleanliness of our rooms, as well as the variety and quality of our breakfast offerings. It's always rewarding to know that our efforts in providing comfortable accommodations and a delightful start to the day are appreciated by our guests. Our team takes great pride in maintaining high standards of cleanliness and condition throughout the hotel, and your recognition of these aspects truly means a lot to us. We also note your rating on service and would love to hear more about how we can further enhance your experience for an even higher satisfaction next time.We look forward to welcoming you back on a future occasion. Best wishes,Mireia, Guest Relations Manager

8/10 Good

pinar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect. Parking of the facility is awesome. The staff were excellent checking in/out was easy. There was only one big problem that i can mention is the elevators. One of them was out of order and the other one was not able to meet the demand. We had to wait at the parking lot for about 20 mins. (Couldnt take the stairs with loads of bags) on a rainy day. Every time an elevator came there was people inside so we couldnt use…
Stayed 3 nights in Mar 2024
Response from Mireia, Guest Relations Manager on Mar 12, 2024
Dear Pinar, Thank you for this review of your recent stay.We're delighted to hear that our prime location and the convenience of our parking facilities met your expectations, and it's great to know that our staff provided excellent service during your check-in and check-out process. We truly appreciate your kind words regarding these aspects of your stay. However, we apologize for the inconvenience you faced with the elevator. While we do have two elevators to serve our guests, it seems that during your stay, one was out of order, and we understand how frustrating the wait must have been, especially on a rainy day. Please rest assured that we are attentive to these matters to ensure that all our facilities are functioning properly for a smooth and comfortable experience.We look forward to welcoming you back in the future. All the best.Mireia, Guest Relations Manager

6/10 Okay

IRIS

Traveled with family and small children, Traveled with family
Liked: Staff & service
The room design of the hotel is interesting, the shower doesn't have a door
Stayed 2 nights in Feb 2024
Response from Lenín Marte, Front office Manager on Mar 3, 2024
Dear Iris,We really appreciate your feedback.We're delighted to hear that you found the room design interesting and appreciated the service provided by our team. Our goal is to create unique experiences for our guests, and we're glad that these aspects stood out to you. Regarding the shower design, while our contemporary rooms are designed to provide a sense of openness and modernity, we understand that this may not meet everyone's preferences. Rest assured, we maintain a high standard of cleanliness and hotel condition, ensuring a comfortable stay for all our guests.The whole team hope that we may see you again in the future. Kind regards,Lenín Marte, Front office Manager

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient location to major attractions, restaurants and shopping centers. Very friendly staff. What we did not like is everything is so tiny. Poor designed bath room, no single hook for clothes, stupid glass wall with no privacy. There is no door in the shower and water splash everywhere. Not much natural light in the room and there is almost no window. Noise at night from the bar on the roof top. Very annoying. No stairs and we had to use the slow elevators. Need to upgrade the room facility for sure.
Stayed 5 nights in Feb 2024
Response from Mireia, Guest Relations Manager on Feb 27, 2024
Dear Paul, Thank you for reviewing your stay at our hotel.We're delighted to hear you appreciated our hotel's convenient location, as well as the friendliness of our staff. It's great to know these aspects made a positive impact on your visit. We're sorry to hear that certain aspects of your room did not meet your expectations. Our hotel strives to provide accommodations that balance style and comfort, and it seems we fell short in this instance. As for the concerns regarding the bathroom design and the noise from our rooftop bar, your comments are very important to us, and we're always looking for ways to improve our guest experience. We're also pleased to note that despite these issues, you found our hotel to be clean and appreciated the condition of our facilities and the service provided by our team.We hope to welcome you back in the future. Best wishes,Mireia, Guest Relations Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Amazing hotel with a great location and awesome breakfast! The staff was so helpful and friendly especially Gianmarco and Paul. We had a great time exploring Barcelona and enjoyed the views from the upper deck.
Stayed 1 night in Jan 2024

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

H W

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The bathroom was a little tired with a weak water pressure shower, can do with a renovation. Other than that, the place was centrally located, easy to access many places. Staff were friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Judith, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ravi, Lawrenceville

Stayed 3 nights in Dec 2023

10/10 Excellent

alice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, Pol was a good receptionist and very helpful , called taxi, gave us suggestions where to visit.
Stayed 5 nights in Dec 2023
Response from Lídia | Guest Relations Department on Jan 3, 2024
Dear Alice,Thank you very much for sharing your experience with us and for your positive feedback on the service you received! We look forward to welcoming you in the future.Thank you very much.

10/10 Excellent

ellen

Stayed 1 night in Dec 2023

10/10 Excellent

abdullah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Nov 2023

8/10 Good

Peter

Stayed 4 nights in Dec 2023

10/10 Excellent

Marie Joie, Los Angeles,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel - we like it
Stayed 3 nights in Dec 2023
Response from Lídia | Guest Relations Department on Jan 3, 2024
Dear Marie Joie,It is a pleasure to know that you have enjoyed your stay with us and we hope to welcome you very soon in our hotel.Thank you very much.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the best time
Outstanding customer service, rooms cleaned to high standard daily, hotel staff very attentive to make sure you have the best time in Barcelona. Would stay here again.
Stayed 5 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 22, 2023
Dear Jade,It is a pleasure to know that your stay with us has been satisfactory and we look forward to welcoming you in our facilities.Thank you very much.

10/10 Excellent

Rifat, Township of Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Amanda, Hockessin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the friendliest we encountered on our trip to Barcelona. We enjoyed the morning chats when they asked about our daily agendas. When we needed a cab, the staff was prompt to order it. If I were to return to Barcelona, there would be no doubt that I would rebook this hotel. Everyone was outstanding!!!!
Stayed 6 nights in Dec 2023
Response from Lídia | Guest Relations Department on Dec 19, 2023
Dear Amanda,Thank you very much for choosing Hotel Royal Passeig de Gràcia for your stay in Barcelona and for sharing your review.We are very pleased to see that you enjoyed your experience at the hotel and that the services we offer were up to your expectations. We hope that you will visit us again in the future.Thank you very much.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mireya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great location and an excellent place to stay!
Stayed 1 night in Nov 2023
Response from Lídia | Guest Relations Department on Dec 21, 2023
Dear Mireya,It is a pleasure to know that you have enjoyed your stay with us and we hope to welcome you very soon in our hotel.Thank you very much.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable one night stay a great central location!
The front desk staff was very friendly and keen to help with our early arrival. They were helpful with visitors information we were looking for, offered 2 of 4 rooms and very accommodating with storing our lugguage. The room was spacious and comfortable, but the restaurant washroom was a bit smelly and unsanitary.
Stayed 1 night in Dec 2023
Response from Lídia | Guest Relations Department on Dec 22, 2023
Dear guest,Thank you very much for your rating and your time invested in leaving us your review. We are grateful for your trust in us and we hope to see you again in the future in our hotel.Thank you very much.

10/10 Excellent

Vedafe Gekin

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great stay in this hotel. Location is perfect. The room was clean and spacious. The staff were very friendly and helpful. They went out of their way to make us special specially on my daughter’s birthday. That gift made her day!
Stayed 10 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 8, 2023
Dear Vedafe,We are pleased to know that we have exceeded your expectations in our hotel. It has been a pleasure to welcome you and we hope you will visit us again in the future.Thank you very much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and location !
Amazing staff that provided an amazing experience! Will definitely come back to visit.
Stayed 3 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 8, 2023
Dear guest,It is a pleasure to know that you have enjoyed your stay with us and we hope to welcome you very soon in our hotel.Thank you very much.

10/10 Excellent

Ilsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly and attentive, properly is very clean modern and well maintained, right on the Passeig of grass rig, next to La Pedrera and very close to all other attractions.
Stayed 3 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 5, 2023
Dear Ilsa,Thank you very much for your rating and your time invested in leaving us your review. We are grateful for your trust in us and we hope to see you again in the future in our hotel.Thank you very much.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Vijitra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all the team work here, all have the service mind.
Stayed 2 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 5, 2023
Dear Vijitra,It is a pleasure to know that you have enjoyed your stay with us and we hope to welcome you very soon in our hotel.Thank you very much.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is EXCELLENT. Close to major attractions, to the Metro, shopping and lots of restaurants. The reception staff is amazing, very helpful and very friendly. My only suggestion would be to improve the breakfast staff service and selection with choices of eggs, cheeses and addition of crepes and waffles. Overall, excellent option to stay and visit Barcelona and its surroundings! Roof top also amazing!!
Stayed 8 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 5, 2023
Dear Adriana,We appreciate you taking the time to write your review. We are pleased to hear that you are satisfied with our location, service, rooftop and rooms. We look forward to welcoming you very soon in our hotel.Thank you very much.

8/10 Good

Claudia J

Liked: Cleanliness, staff & service, property conditions & facilities
My four starts is only because the breakfast menu could be much better with more options and variations during the week. The staff service is absolutely the best!!
Stayed 8 nights in Nov 2023
Response from Lídia | Guest Relations Department on Dec 5, 2023
Dear Claudia,Thank you very much for sharing your experience with us and for your positive feedback on the location and the service you received! We look forward to welcoming you in the future.Thank you very much.

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2023

10/10 Excellent

EVGENY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2023
Response from Lídia | Guest Relations Department on Nov 28, 2023
Dear Evgeny,It is a pleasure to know that your stay with us has been satisfactory and we hope to welcome you very soon in our hotel.Thank you very much.

10/10 Excellent

Rahil

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A great location, clean room, very friendly service from all the staff especially Pol at the front desk, he is an absolute gem. The location is near many luxury shops and it’s a walking distance from various attractions such as La Sagrada Familia. I would definitely re-book with this hotel when I visit Barcelona next time.

6/10 Okay

Ross

Traveled with partner
Liked: Cleanliness
Check in and check out staff were excellent and kind. Ten euro breakfast ‘hot’ items were always cold. Sausage and egg dreadful. Elevators were awful and only one goes to roof top. Food up there limited but good. First two nights male waiter was excellent. Third night waitress could not careless. We left without ordering. I would not go back. Room and bed comfortable with the exception of the two chairs which were very uncomfortable. Great location but the elevators, breakfast scenario and staff at the roof terrace tell me I would not recommend or return. There are plenty options.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janet, Rapid City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception personnel were extremely helpful with suggestions and reservations for dining and answered any and all questions we had. Would definitely return to this hotel
Stayed 3 nights in Nov 2023
Response from Lídia | Guest Relations Department on Nov 28, 2023
Dear Janet,It is a pleasure to know that your stay with us has been satisfactory and we look forward to welcoming you in our facilities.Thank you very much.

8/10 Good

Nicholas

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

YU HANG

Liked: Cleanliness
Disliked: Staff & service
Noisy and poor sound insulation.
Stayed 5 nights in Oct 2023

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing. Location is perfect, especially if you’re into high-end type of shopping and it’s close to a lot of restaurants and tourist spots. All the staff at this hotel are very helpful and actually they will go above and beyond. On our last day, there was a special event therefore it was difficult to get a taxi to get to the port but they helped us secure a taxi off site which was commendable and we are grateful for that aside from the restaurant recommendations and countless asking of directions to places
Stayed 3 nights in Nov 2023
Response from Lídia | Guest Relations Department on Nov 15, 2023
Dear Marlon,Thank you very much for sharing your experience with us and for your positive feedback on the location and the service you received! We look forward to welcoming you in the future.Thank you very much.

10/10 Excellent

Cristina

Stayed 5 nights in Nov 2023

10/10 Excellent

Melinda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

KARINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Great location, nice rooftop bar. They surprised my sister with chocolates and champagne on her birthday. Everyone was very nice. The only thing i would change is breakfast daily variations is needed. I would definitely be back!
Stayed 6 nights in Nov 2023
Response from Lídia | Guest Relations Department on Nov 15, 2023
Dear Karina,We are pleased to know that we have exceeded your expectations in our hotel. It has been a pleasure to welcome you and we hope you will visit us again in the future.Thank you very much.

10/10 Excellent

Inessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Carlos

Stayed 4 nights in Nov 2023

10/10 Excellent

Sze Ho Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Xiaolei

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff seems nice
Stayed 3 nights in Oct 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate- hot breakfast was cold. Would not have paid £18 a night per person for this as plenty of coffee shops and places to get breakfast close by. Lifts small and only 2 (1 other possibly broken) Hotel clean and comfortable, good location and great views from roof terrace. Would stay again
Stayed 4 nights in Oct 2023
Response from Lídia | Guest Relations Department on Nov 7, 2023
Dear Daniel,Thank you very much for your rating and your time invested in leaving us your review. We are grateful for your trust in us and we hope to see you again in the future in our hotel.Thank you very much.