Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Agréable et bien localisé

Posted Nov 14, 2014
Pros: La piscine et l'accessibilité du centre-ville à pied
Cons: Tous les extras sont facturés en $ US et convertis en pesos. Pourquoi ?
Nous avons apprécié la chambre spacieuse et les planchers chauffants. Équipements complets et piscine intérieure. Aménagements paysagés de bons goûts.
3 out of 5
by A verified traveler

As toalhas não foram trocadas adequadamente!!!!

Posted Sep 4, 2014
As toalhas não foram trocadas adequadamente!!!! Estavam sujas!!!
4 out of 5
Recommended
for Getaway With Friends
by richardfrom long island, ny, usa

Upscale health club with different types of rooms

Posted Sep 1, 2014 on Hotels.com
Best to stay in main house of hotel, most up to date rooms. If you are in the Best Western section you are getting small, bungalow type rooms. The hotel is really a short walk away, where breakfast is served in the winter.
3 out of 5
Recommended
by andrewfrom new york

Nice pace to stay but there were issues

Posted Jan 24, 2014 on Hotels.com
We stayed at the Best Western portion of Villa Sofia. First, the pros- nice, secluded guest houses in a wooded area of a quiet neighborhood. The studios are like wood cabins that are very quaint and comfortable. There is a good kitchenette too. Now the cons, we were told (or maybe it was a miscommunication) that breakfast was included. Upon checkout, we discovered that we had $100 in breakfast charges, but we never would have gone had we thought there was a charge (especially since we had plenty of food from the supermarket and a kitchen in the room). Maybe there was some misunderstanding, but in any other situation, I would have expected the hotel to give the customer the benefit of the doubt, and they refused to waive the charge, which I had to later dispute with my credit card company. The entire experience tainted our stay. Other Cons- There was no shampoo in out hotel room for the first 2 days until we requested it. The hotel is up a very steep hill from town, and we had to take several cabs to get back because it was so tiring. Also, I took a massage at the spa--it was inexpensive, which I thought was great, but the masseuse was terrible and used no pressure even after I asked a few times for more pressure. Also, the massage rooms were like high-walled cubicles, with no ceiling, so you could hear other people at the spa talking and shouting--very unrelaxing!
4 out of 5
Recommended
for Families
by carlosfrom barcelona

hotel para dormir despues de agotadora jornada

Posted Nov 22, 2013 on Hotels.com
Hotel adecuado para dormir después de estar todo el dia visitando cosas
3 out of 5
Recommended
by A verified traveler

Good if ski season otherwise a bit out of towb

Posted Nov 19, 2013 on Hotels.com
Nice size room, but room was unbearably hot so much so we couldn't sleep. There was a problem with the heating which we contacted reception about but we got no solution. The room temperature control had broken. It feels like a ski lodge and we stayed in Spring. It is a little out of town so next time I would stay closer but it does have a supermarket across the road if you wish to cook. Staff were pleasant. Reasonably priced.
4 out of 5
Recommended
for Families
by Carlafrom Chavantes/SP

Ótimo para quem viaja com crianças

Posted Sep 5, 2013 on Hotels.com
Ótima escolha, fácil acesso para o centro, perto de mercado, farmácia e pizzaria. Para quem viaja com crianças é perfeito por conta da mini cozinha que facilita no preparo de coisas para os pequenos e no tamanho do quarto que tb ajuda na bagunça das crianças. A terceira cama no quarto que deixa a desejar, são aqueles sofás cama com um colchão bem ruim, foi melhor deixar o pequeno dormir entre os pais. Chuveiro ótimo, recepção muito atenciosa, na frente do ponto de ônibus para Cerro Catedral.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Burlington, VT

Comfortable hotel for ski getaway

Posted Sep 4, 2013 on Hotels.com
My girlfriend and I were looking for a hotel to stay in Bariloche for our ski trip to Cerro Catedral. The room was very comfortable and had its own kitchen in which we made a couple of meals. On the first night, the power went out in the area and the hotel staff provided us with a candle. The power resumed five hours later in the evening. It was a little inconvenient that the free continental breakfast and the pool/spa were located further up the steet between other unassociated buildings. Downtown is located at the bottom of a steep hill about 10 minutes away and 15 minutes going up. it can be quite a workout getting up especially when carrying warm clothes for skiing at the mountain. We took a bus to the mountain (which was cheap 10 pesos) and that bus stop was also downtown. The staff was generally friendly and some of the staff was able to speak English since our Spanish wasn't perfect. I might recommend another hotel downtown near the bus stop if you are also planning on taking the bus to the mountain. We wanted a hotel with a pool that was near the downtown area and got what we wanted.
5 out of 5
Recommended
for Families
by Adeliafrom Rio de Janeiro

ótima localização, funcionários simpáticos.

Posted Aug 26, 2013 on Hotels.com
Foi uma excelente estadia, a localização é ótima, o aquecimento do piso foi excelente, a louça da cozinha deveria fazer parte da limpeza do quarto, me hospedaria novamente numa próxima oportunidade.
5 out of 5
Recommended
for Getaway With Friends
by Edsonfrom Goiania

Bom hotel

Posted Aug 21, 2013 on Hotels.com
O hotel e muito bom, porem ficamos em umas cabanas que e separado 1 quadra e meia do complexo do hotel.. entao se queriamos ir pra piscinas, gym, e cafe da manha tinhamos que sair dessas cabanas e ir para o hotel....No mais a estadia foi otima.. excelentes atendentes!!!