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Reviews of Villa Sofia Apart Hotel

3 out of 5
Villa Sofia Apart Hotel
Avenida de los Pioneros 100, San Carlos de Bariloche, Rio Negro

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 110 reviews" "
Rating 8 - Good. 43 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 8 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

maria, calexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 1 night on June 2022, Staff was very helpful, cabin was cute. Green areas were nice. It is not the best location if you do not have a car, but staff can help you get a taxi in order to move around. Very affordable
Stayed 1 night in Jun 2022

10/10 Excellent

Chao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room space, excellent gym and good price. Friendly staff
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

LAURA

Liked: Staff & service, property conditions & facilities, room comfort
Not great, not terrible.
The size of the room was great. Fully stocked kitchen, but no coffee. You can not get coffee unless you purchase the full breakfast. They did give us a free breakfast voucher. The grounds are beautiful. A bit far from downtown. The room did smell of sewer and cigarettes. We had to leave a window open. The heater in the bathroom did not work. The gym is not on the grounds, but 2 blocks away going through an unidentifiable gate. We guessed correctly which gate it was.
Stayed 2 nights in Jun 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Short Stay
Hotel was in beautiful grounds and really enjoyed the cabin we had. It really was an impressive stay at a good price. A few renovations were going on across the road but didnt affect us one bit
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

2/10 Terrible

Mena, New port richey usa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very noisy, paper thin walls. Could use a lot of tlc, curtains hung, decks swept. Pool area very run down, didn’t bother even going in.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Overall very good If you don't mind walking a bit to town, very nice setting in park like grounds, spacious and comfortable rooms, average breakfast, but beds were way too small and heating couldn't be regulated properly
Stayed 3 nights in Mar 2018
Response from Leticia, Reservas on Apr 5, 2018
Dear Guest, thank you so much for your comments. We are very pleased to know that you have a good stay with us. We hope to receive your visit again. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Poor fitness center

4/10 Poor

Sergio, Asuncion

Disliked: Staff & service, property conditions & facilities
I did my review "poor qualification " on trip Advi
I just wouldn't repeat it

8/10 Good

richard, long island, ny, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale health club with different types of rooms
Best to stay in main house of hotel, most up to date rooms. If you are in the Best Western section you are getting small, bungalow type rooms. The hotel is really a short walk away, where breakfast is served in the winter.

6/10 Okay

andrew, new york

Liked: Cleanliness, property conditions & facilities, room comfort
Nice pace to stay but there were issues
We stayed at the Best Western portion of Villa Sofia. First, the pros- nice, secluded guest houses in a wooded area of a quiet neighborhood. The studios are like wood cabins that are very quaint and comfortable. There is a good kitchenette too. Now the cons, we were told (or maybe it was a miscommunication) that breakfast was included. Upon checkout, we discovered that we had $100 in breakfast charges, but we never would have gone had we thought there was a charge (especially since we had plenty of food from the supermarket and a kitchen in the room). Maybe there was some misunderstanding, but in any other situation, I would have expected the hotel to give the customer the benefit of the doubt, and they refused to waive the charge, which I had to later dispute with my credit card company. The entire experience tainted our stay. Other Cons- There was no shampoo in out hotel room for the first 2 days until we requested it. The hotel is up a very steep hill from town, and we had to take several cabs to get back because it was so tiring. Also, I took a massage at the spa--it was inexpensive, which I thought was great, but the masseuse was terrible and used no pressure even after I asked a few times for more pressure. Also, the massage rooms were like high-walled cubicles, with no ceiling, so you could hear other people at the spa talking and shouting--very unrelaxing!

6/10 Okay

Verified traveler

Disliked: Room comfort
Good if ski season otherwise a bit out of towb
Nice size room, but room was unbearably hot so much so we couldn't sleep. There was a problem with the heating which we contacted reception about but we got no solution. The room temperature control had broken. It feels like a ski lodge and we stayed in Spring. It is a little out of town so next time I would stay closer but it does have a supermarket across the road if you wish to cook. Staff were pleasant. Reasonably priced.

8/10 Good

Tim Sharek, Burlington, VT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for ski getaway
My girlfriend and I were looking for a hotel to stay in Bariloche for our ski trip to Cerro Catedral. The room was very comfortable and had its own kitchen in which we made a couple of meals. On the first night, the power went out in the area and the hotel staff provided us with a candle. The power resumed five hours later in the evening. It was a little inconvenient that the free continental breakfast and the pool/spa were located further up the steet between other unassociated buildings. Downtown is located at the bottom of a steep hill about 10 minutes away and 15 minutes going up. it can be quite a workout getting up especially when carrying warm clothes for skiing at the mountain. We took a bus to the mountain (which was cheap 10 pesos) and that bus stop was also downtown. The staff was generally friendly and some of the staff was able to speak English since our Spanish wasn't perfect. I might recommend another hotel downtown near the bus stop if you are also planning on taking the bus to the mountain. We wanted a hotel with a pool that was near the downtown area and got what we wanted.

8/10 Good

Doug, Vancouver, BC

Liked: Cleanliness, property conditions & facilities, room comfort
Apartment style hotel with kitchen on busy street.
This is a limited service apartment style hotel. No breakfast included in our rate. The attraction for us was the kitchen. After a month traveling it was a nice change to cook our own meals. The rooms are large. However, our room was on a noisy street. We asked to move but they had no others available. At night a huge security spot light came on pointed directly at our front window. Location is in walking distance from town center but up a steep hill. Lots of restaurants , shops nearby. If you really want to be in Bariloche( nothing special in Bariloche, we would stay outside of town next time on the lake) and you want a kitchen this might be an option but ask for a room off the road.

8/10 Good

Tomm C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect getaway!
We stayed in Bariloche out of season. I really thought the charm of this ski resort would be misisng at this time of year but these cabins at Best Western really gave me a sense of what it would be like to be there during the winter. The staff were incredibly charming and the location (while a short uphill walk away) has a perfectly adequate supermarket opposite and a very reasonable launderette. Another highlight was the breakfast, the heated floor and access to the gym. Yes, the gym was very basic, but it was great on our tour of Argentina to get a chance to get some exercise, a quick swim and a nice sauna. Very reasonable but very charming.

8/10 Good

RH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bariloche
Very happy stay. Though the Cabanas is not in the town centre, it is only 10 minutes' walk. However it is on a hill if one doesn't mind the exercise. It is a chalet accomodation but one can use all the facilities of the main hotel. We would recommend the Cabanas Sofia which is cheaper than the main hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. .. ..
Stayed 2 nights in Mar 2024

8/10 Good

Leo Le

Traveled with partner
Liked: Cleanliness, staff & service
The room is clean but old and has no airco. We had to open the windows but the noise from the busy street kept us awake
Stayed 1 night in Feb 2024

8/10 Good

ANA MARIA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lindo hotel!!
Es un lindo hotel, sin embargo la comodidad no es lo que esperabamos, muchas escaleras y alguna incomodas para mover maletas y el servicio de aseo a habitaciones deficiente; costo/beneficio no es lo esperado.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar. Ubicado en una zona muy tranquila pero a la vez cerca del centro. Las habitaciones son amplias y muy confortables. Las camas muy buenas. La cocina bien equipada. El estacionamiento es interno pero descubierto. Muy cómodo porque estás muy cerca de las habitaciones. Tiene un hermoso jardín con sillones. La gente es muy amable.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bem localizado,preço justo Unico problema foi que não tinham o quarto adequado a reserva
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2019

8/10 Good

Gisela Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hospedaje recomendable
Muy buen hospedaje. La cocina es kichenette eléctrica. Tiene microondas horno eléctrica paba vajilla y heladera. Nos tocó 2do piso por escalera. La limpieza muy bien. La calefacción espectacular. El spa y gimnasio quedan a 3 cuadras. El desayuno tiene costo y se contrata aparte en el hotel. Buena ubicación a 10 cuadras del centro. Luego tiene un supermercado rotisería pizzería panadería todo muy cerca.
Stayed 7 nights in Aug 2019
Response from Lucila on Oct 2, 2019
Estimada Gisela, muchas gracias por sus comentarios. Nos alegra saber que disfrutó de los servicios ofrecidos y que recibió una buena atención por parte de nuestro personal. El sector de Gym & Spa se encuentran a 80mts del predio principal, sobre Av. Pioneros. Esperamos contar con su visita nuevamente. Saludos cordiales,

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2019
Response from Lucila on Oct 2, 2019
Buenas tardes, esperamos que haya tenido una excelente estadía. Contamos nuevamente con su visita. Saludos cordiales,

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Las cabañas están bien equipadas y son agradables,pero la "vista al parque" era mínima(2 mts aprox) y del otro lado estaba la calle por lo que no podíamos disfrutarla ya que nos veían desde la calle,y viceversa. En cuanto a las instalaciones,al momento de elegir este apart lo hicimos por figurar imágenes de una ala de juego de niños/jardín que nos encantó,pero al llegar nos encontramos que eso ya no existía,la "parte del hotel" no solo que era en otro lugar(a unos 80 mts) sino que además había cerrado,una total decepción no cuentan con ninguna actividad para niños ahora,tenemos una niña de 2 años en nuestro caso y por eso habíamos elegido este lugar
Stayed 3 nights in Jun 2019

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Si alojamiento, no desayuno
Es la segunda vez que elegimos las cabañas de Villa Sofia, pero esta veznos encontramos que el desayuno esta tercerizado y realmente no vale ni por asombro los 8 dólares que lo cobren
Stayed 6 nights in Apr 2019

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lo pasamos muy bien y nos encanto sobre todo el en
Stayed 2 nights in Jan 2019

8/10 Good

jose m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, la atención buena y bueno el desayuno, un poco alejado del centro a pie ya que queda en una colina
Stayed 3 nights in Dec 2018

10/10 Excellent

Elayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias maravilhosa
Lugar lindo e recepção excelente
Stayed 4 nights in Aug 2018

8/10 Good

ROBERTO LIMA

muito bom, só não havia percebido que não havia café da manhã incluso.
Stayed 1 night in Nov 2018

8/10 Good

VINICIUS HAYLTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Um bom hotel com quartos bem bonitos e confortáveis. A localização é razoável, fica perto do Centro Cívico, mas o caminho não é muito bom (pra descer é fácil, mas pra subir é uma tortura). O staff é meio indiferente e a recepção não funciona após certo horário, sendo que pra resolver qualquer problema tem que ir no outro hotel Villa Sofia na mesma rua. Isso pode parecer bobagem, mas ter q sair na rua à noite com muito frio e chuva é bem desagradável. Principalmente porque os problemas com a chave do quarto foram diários durante a minha estadia. O café da manhã é bom, mas é sempre o mesmo e se você fica no hotel por mais de 3 dias acaba ficando enjoativo.
Stayed 5 nights in Sep 2018

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Daiana on Aug 26, 2018
Estimada Carolina, muchas gracias por la excelente puntuación otorgada. Esperamos contar con su visita nuevamente. Saludos cordiales.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adoramos
Funcionarios muito cordiais, atenciosos, precisamos de ajuda com o climatizador e fomos prontamente atendidos. Limpeza muito boa, local muito bonito e agradavel!
Stayed 4 nights in Aug 2018
Response from Daiana on Aug 18, 2018
Estimada Priscilla, muchas gracias por dejarnos su comentario. Nos enorgullece saber que recibió una excelente atención por parte de nuestro personal y que disfrutó de su estadía. Esperemos contar con su visita nuevamente en nuestro alojamiento. Saludos cordiales.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Leticia, Reservas on Aug 1, 2018
Estimada Daniela, muchas gracias por la puntuación otorgada. Esperamos contar con su visita nuevamente. Saludos cordiales.

8/10 Good

SARAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
precio de acuerdo con el tipo
excelente muy bonito y confortable
Stayed 3 nights in Jul 2018
Response from Leticia, Reservas on Jul 29, 2018
Estimada Sarain, muchas gracias por sus comentarios. Nos enorgullece saber que tuvo una buena estadía con nosotros y que disfrutó de nuestro complejo. Esperamos contar con su visita nuevamente. Saludos cordiales.

8/10 Good

Heine, Minas Gerais, Brasil.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabanas tipo chalés
O Best Western Cabanas são chalés distribuídos numa área arborizada, aprazível e romântica. Tem bom e farto café da manhã no estilo self service. Excelente aquecimento nos quartos e uma equipe simpática e eficiente. Fica a 700 m do Centro, necessitando de táxi em dias de chuva ou neve. Principalmente no retorno que sobe o Morro. Mas tem supermercado, pizzaria e lanchonete na frente.
Stayed 6 nights in Jul 2018
Response from Daiana Reservas on Jul 13, 2018
Estimada Heine, muchas gracias por escribir un comentario. Es muy importante para nosotros conocer las opiniones y experiencias de nuestros huéspedes. Agradecemos especialmente las recomendaciones para futuros pasajeros. Esperamos contar con su visita nuevamente. Saludos cordiales

2/10 Terrible

Katia

Disliked: Staff & service, property conditions & facilities
A calefação não funcionava, mudei de hotel
Chegamos por volta das 15:30, e o quarto estava frio, já estive em Bariloche por 9 vezes e nunca presenciei esta situação! Tive que colocar o casaco e meu marido por volta das 17:00 horas começou a se queixar de dor de cabeça, pelo frio que estava no quarto, achei estranho, pois tinha um termostato mas não via nenhum aparelho de aquecimento, desci para falar com o recepcionista que me disse que o aquecimento vinha do chão! Disse que o quarto estava frio e ele mandou uma pessoa para verificar, sai com o meu marido e deixei meus filhos, quando retornei, a falta de aquecimento continuava igual, conversei com um casal que estava no quarto da frente, e entrei no quarto deles e a diferença de temperatura estava gritante, o nosso a suíte 207, não esquentava, desci e fui conversar com o recepcionista novamente e ele me informou que não poderia fazer nada, pois não tinha outro quarto. Então resolvi ir embora do hotel. Não cancelei a estadia, fui até o hotel e ele não atendeu às necessidades básicas ou o que estava no valcher descrito pelo hotel, precisei pagar por 2 diárias em outro hotel! Aguardo retorno.
Stayed 2 nights in Jul 2018
Response from Daiana Reservas on Jul 11, 2018
Estimada Katia, muchas gracias por escribir un comentario. Según nos informan desde la recepción en cuanto nos informó del inconveniente de la cabaña, el personal de mantenimiento se acerco a solucionar el mismo subiendo la temperatura del termostato e indicandole que en unos instantes se solucionaría el inconveniente. Al no quedar satisfecha con la solución el recepcionista le ofreció alojarse en otra cabaña pero esto no fue aceptado. Lamentamos que este pequeño inconveniente haya impedido que se quedara en nuestro alojamiento pero sabemos que hemos hecho todo lo posible para brindarle una solución. Saludos cordiales,

8/10 Good

Ivan Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Leticia, Reservas on May 4, 2018
Estimado Ivan, muchas gracias por la puntuación otorgada. Nos alegra saber que tuvo una buena estadía con nosotros. Esperamos contar con su visita nuevamente. Saludos.

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Leticia, Reservas on Apr 21, 2018
Estimada Celina, muchas gracias por la puntuación otorgada. Nos alegra saber que tuvo una muy buena estadía con nosotros. Esperamos nos elija nuevamente en su próxima visita a San Carlos de Bariloche. Saludos cordiales,

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugerencias para mejorar
El voucher es engañoso ya q dice impuestos pagos pero no aclara q en Argentina hay q pagar el iva, la atención del personal de recepción de la mañana muy poco atento sin ganas ni proacrivo para ayudar
Response from Leticia, Reservas on Apr 19, 2018
Estimado Julio, muchas gracias por escribir un comentario. En el voucher emitido se aclara que se incluyen impuestos y cargos sin hacer mención al IVA. En las aclaraciones importantes reflejadas en su voucher se informa que todos los ciudadanos Argentinos deben abonar el 21% correspondiente al IVA. Nos sorprende el comentario de nuestro personal ya que siempre se encuentran dispuestos a brindar ayuda a los pasajeros frente a cualquier inconveniente. Saludos cordiales,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamentos cin encant en medio d la naturaleza.
Memorable. Lo recomendamos. Apartamentos con servicio y prestaciones de hotel 4*
Stayed 3 nights in Mar 2018
Response from Leticia, Reservas on Apr 12, 2018
Estimado Huésped, muchas gracias por sus comentarios. Nos alegra saber que tuvo una buena estadía y que le hemos brindado un servicio acorde a sus expectativas. Esperamos contar con su visita nuevamente.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hermoso y comodo
muy lindo todo, nos acompañaron unos dias perfectos tambien.
Stayed 6 nights in Mar 2018
Response from Leticia, reservas on Apr 5, 2018
Estimado Huésped, muchas gracias por sus comentarios. Nos alegra saber que tuvo una buena estadía en nuestro complejo. Esperamos contar con su visita nuevamente. Saludos cordiales,

10/10 Excellent

Jose Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar
Bonitas cabañas, como a 1 km del centro, dan un buen desayuno, se pasa un agradable estancia
Response from Leticia, Reservas on Mar 25, 2018
Estimado Jose, muchas gracias por sus comentarios. Nos alegra saber que tuvo una buena estadía y que disfrutó de los servicios ofrecidos. Esperamos contar con su visita nuevamente. Saludos cordiales,

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente servicio, el desayuno poco variado pero muy bueno, la cabaña de buen tamaño, muy completa y bonita.
Response from Leticia, Reservas on Mar 8, 2018
Estimado Heriberto, muchas gracias por sus comentarios. Nos alegra saber que recibió un buen servicio y que disfrutó de la cabaña reservada. Esperamos contar con su visita nuevamente. Saludos cordiales,

10/10 Excellent

Marian, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las cabañas son muy cómodas, muy bien ubicadas.
excelente estadía, nos gustó mucho las instalaciones, idela para viajar en familia
Stayed 4 nights in Feb 2018
Response from Leticia, Reservas on Mar 8, 2018
Estimada Marian, muchas gracias por sus comentarios. Nos alegra saber que disfrutó de los servicios ofrecidos y que recibió una buena atención por parte de nuestro personal. Esperamos contar con su visita nuevamente. Saludos cordiales,

10/10 Excellent

Horacio, Chacabuco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
La padamos barbaro en las cabañas.con todas las comodidades y servicios. HICIMOS UNA EXELENTE ELECCION CON ESTE LUGAR
Stayed 7 nights in Feb 2018
Response from Leticia, Reservas on Feb 17, 2018
Estimado Horacio, muchas gracias por sus comentarios. Nos enorgullece saber que tuvo una estadía excelente con nosotros y que disfrutó de las cabañas y comodidades ofrecidas. Esperamos nos elija nuevamente en su próxima visita a San Carlos de Bariloche. Saludos cordiales,

10/10 Excellent

Kauê

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepcionista cordial, Quarto Amplo, Localização
O primeiro registro a ser feito é sobre a atenção dada a nós pela recepcionista Vivian, que ao perceber que eramos brasileiros nos atendeu em português, por também ser brasileira, o que foi muito bom, pois minha esposa não fala espanhol. Ela nos apresentou os passeios turísticos, explicando tudo detalhadamente e apresentando valores e demonstrando conhecimento de causa. Fica o registro do elogio. No mais, tirando a subida da rua para o retorno, o hotel está bem próximo do Centro Cívico e das famosas cervejarias Mamush e Antares. O quarto é bem amplo e completo, inclusive com fogão, forno, louças e talheres e o ambiente é bastante familiar. Recomendo e me hospedaria novamente.
Stayed 5 nights in Jan 2018
Response from Leticia, Reservas on Jan 17, 2018
Estimado Kaue, muchas gracias por sus comentarios. Agradecemos especialmente su comentario sobre la atención brinda por nuestra recepcionista Vivian. Esperamos nos elija nuevamente. Saludos cordiales,