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Reviews of Rochester Bariloche

4 out of 5
Rochester Bariloche
Av. Bustillo 6700, San Carlos de Bariloche, Rio Negro

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 141 reviews" "
Rating 8 - Good. 55 out of 141 reviews" "
Rating 6 - Okay. 11 out of 141 reviews" "
Rating 4 - Poor. 2 out of 141 reviews" "
Rating 2 - Terrible. 2 out of 141 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Good value for the price we paid.Very friendly front desk. Recommended/
Stayed 4 nights in Mar 2024

10/10 Excellent

Sergio

Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very helpful front desk. Jaccuzzi in room. Fully fitted kitchen
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location near town with well appointed rooms
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing... the place is very clean and the room is huge ...
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms , nice pool ( could be a little more warm ) , good service ; they need a generator to supply energy when energy blackout occurs
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This property is beautiful and conveniently located halfway between the center and the Catedral ski slopes. The receptionist was extremely helpful and even delivered breakfast extra early for us when we had an early excursion. Very friendly staff all around and VERY happy with my stay! 😊
Stayed 1 night in Jun 2019

4/10 Poor

Yanina Szenkman

Liked: Cleanliness
Disliked: Staff & service
dont stay here.
so they dont offer breakfast as they say they do... we just got a box - fruit and dry cereal. not even coffee or milk. the rooms are smaller and not as described. it says sofa bed - but in reality its just a sofa... doesnt even pull out. the staff is a mess and not helpful AT ALL. theres a ton of other places to stay that are worth it.
Stayed 3 nights in Apr 2019

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, needs some improvement.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PS.: please be aware that the windows are specially design for Patagonian high winds. It feels like they are broken if you do not know how to operate. Ask hotel personnel to show you.
Stayed 3 nights in Feb 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved our stay here. Very family friendly. We were lucky to get one of the rooms with the lake view, other rooms have trees blocking the lake. Architecture is very nice with a small indoor-outdoor pool, However be aware that it is more like a motel in the sense that rooms are a separate building from check-in and amenities, so if you arrive by taxi make sure the taxi drops off your luggage at the top.
Stayed 1 night in Feb 2017

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, lovely pool. Not all rooms have lake view so make sure you ask. Jacuzzi bath was a highlight. Would have been nice if bin had been emptied and if there were a few basic cooking condiments. Staff were great and apartment was large and clean and lovely.
Stayed 1 night in May 2018

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room but no internet
Nice room but no internet. The staff did not apologise or offer any compensation.
Stayed 1 night in Mar 2018

8/10 Good

Joey, Utrecht NL

Liked: Cleanliness, staff & service
Ok stay with spacious rooms
Nice rooms but one needs to go around the building (outside) to reach the pool and reception area. Our room had a defect in the heating system.
Stayed 1 night in Mar 2018

10/10 Excellent

Neo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel with excellent service
Rochester Bariloche is an outstanding hotel. It is new, clean and has excellent service staff. The rooms are huge as it is a loft design. The staff are very helpful and they can speak decent English.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and room view, but its not a spa hotel
Great and spacey rooms, with beautiful location facing the lake. Also, nice and helpful staff. The Spa is very small and a bit dated. Only one shower and no lockers - all clothes must be left in an open closet and there’s not direct access from the hotel to the spa, which is very uncomfortable with cold weather. it’s a bit far from town centre, so you always need to take a bus or a cab. The breakfast is very poor, although I liked the fact they leave it at your door at 8am.
Stayed 2 nights in Jan 2018

4/10 Poor

Bäbs, Buenos Aires

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
All show, no substance
The "Loft" was supposed to comfortably sleep four adults in 4 twin beds. The lofted platform with two beds was all right. There was a 3rd bed tucked away under the stairway in the main room (don't wake with a start, if you need your head that day), and the fourth person was simply supposed to sleep on a mattress on the floor. No breakfast service, since there is a "fully functioning" kitchen, where it turned out the two-burner glass-ceramic unit did not work. We were finally instructed to remove the fridge and check the electric plug, which - of course - was not plugged in correctly. The thermostat is located 2 m (6 1/2ft) above ground and guests are asked to climb on a chair to adjust the temperature. The beautiful jacuzzi tub is pure show, since the "hot" water doesn't warm to more than a "notch" beyond luke-warm, and therefore the tub would be cold again by the time it's filled up. Foreigners are not supposed to pay the 21% V.A.T, but unless you insist on it, they simply convert your Expedia-USD price with an extremely disadvantageous rate into Argentine Pesos and "forget" to take off the tax. We are fully fluent in Spanish and therefore, managed to get this corrected.
Stayed 1 night in Jan 2018

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
hotel was tidy and well appointed with excellent cleanliness. staff were helpful and the pool is a nice luxury
Stayed 1 night in Nov 2017

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent experience
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a bit away from town
This property is located just a few minute cab ride from town, but is so comfortable and quiet except for some road traffic. The rooms have a mini kitchen so you can do some grocery shopping to make things like coffee and simple stuff with a small stove top that is in the room. We also ordered take out a couple nights and dined at the table in our room after working our tails off on some day hikes. The staff here for the most part were very helpful and friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific option west of Bariloche
If you're interested in spending some time outside Bariloche, the Rochester might fit the bill. Roughly 6 km west of town, it's easily reached by bus (three lines stop within a hundred yards of the hotel) or taxi, and offers a nice look towards the lake and the Andes. Our room was immaculate and more than comfortable, and featured huge windows and two ample balconies; our daughter loved the trampoline and the generous (and generously heated) pool. The breakfast - mostly packaged items and instant coffee, delivered to your room - is overpriced, but no worries: just buy your own supplies ahead of time, and enjoy the view on your own terms!
Response from Manager Rochester Bariloche on Jan 5, 2016
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury ... but not in the kitchen
We decided to splurge on a couple of our stays in South America. Rochester in Bariloche was one. I would recommend having a car if you stay here, as it isn't close to town. I'm pretty sure we saw the local bus go past too. Saying there - 15 mins out of centro - gives you quicker access to Cerro Catedral and some other scenic lake areas en route. Plus it is situated just across from the main lake. We liked the patio and sliding doors. The pots and pans in the kitchen have seen better days. Very scratched up non-stick coatings didn't invite too much cooking. Might be time to replace to bring them up to the standard of the rest of the property's features. I kept the bathroom window open, which meant there was a bit of road noise, since the hotel is on the main artery.
Response from Manager Rochester Bariloche on Jan 5, 2016
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your comments. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, very close to all the attraction.
Excellent hotel, Very well quipped kitchen. The hotel was simply superb.
Response from Manager Rochester Bariloche on Jan 6, 2016
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

Gregory, Brooklyn, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay
Hotel is in a good location and the rooms are nice, big, and clean, although we were on the far end, so didn't really have a view of the lake. The rooms closer to the entrance have much better views.
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice appartement with view
Very nice appartement, we have been upgraded and we had a Jacuzzi with view. The staff was very helpful. Bariloche is a very busy town but pleasant. We will come back
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

John, Boston

Liked: Cleanliness, property conditions & facilities, room comfort
Bariloche
Room was great , really large space , breakfast was more self serve but perfectly adequate. Beautiful area , nice the hotel was small. Pool could use a little update
Dear guest, Every day we listen to our guests' needs in order to improve our services and to achieve our most important goal: exceeding guests' expectations I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

Mike Creu

Liked: Cleanliness, staff & service
Disliked: Room comfort
Family getaweay
Nice hotel, but the noise from other roooms (stairs, walking...) and from outside (cars, trucks, people talking...) don't give the oportunity to take rest. Also, the windows are very high and the sun lights enters to the room and so the "wake up call" is very early. The hotel is not good for take rest.

8/10 Good

Gina, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Stayed two days, very comfortable and spacious rooms with state of the art amenities including a fully equipped kitchenette and plasma TV.
Response from Manager Rochester Bariloche on Jan 5, 2016
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

10/10 Excellent

Louis and Lucie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable small hotel
This is a small hotel with vast and comfortable rooms, swimming pool and a superb view on the lake. It is about 7 kms from downtown, but busses bring you there regularly. The staff is helpful and friendly. When we came they hadn't received our Expedia reservation, but contact with Expedia support service straightened things up smoothly.
Response from Manager Rochester Bariloche on Jan 5, 2016
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

jan, hemel hempstead, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RH Rochester was amazing fitted out
We stayed for one night at a bargain price. The rooms overllook the lake and are fantastically equipped. There is a pool that starts from inside the hotel and goes outside. Friendly birds come to your patio door. The only downside is if you arriving by bus it is a $Arg 50 taxi ride from the bus terminal. There is a little convenience store just down the road.Everyone had told us that Bariloche was not worth visiting because of the Ash clouds but we saw some dust but nothing to spoil the attraction of the place.
For Rochester Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Looking forward to welcoming you in our hotels soon. Manager Rochester Bariloche

8/10 Good

SA Traveller

Liked: Cleanliness, staff & service, room comfort
Excellent Stay
The hotel was perfect except for some minor maintenance issues that didn´t really interfere much with our very enjoyable stay.

10/10 Excellent

daniel

Stayed 2 nights in Dec 2023

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, room comfort
Muito bom, mas falta suporte ao turista
Estadia boa, localização boa, mas precisa de uma ligacao coberta entre os quartos e a recepção e tb de um/uma concierge
Stayed 5 nights in Aug 2023

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from Verónica, Gerente on Jul 25, 2023
Estimado RodrigoAgradecemos su excelente calificación y nos es muy grato saber que el esfuerzo en brindar un servicio de excelencia logró que estemos a la altura de sus expectativas, esperamos su próxima visitaAtentamente

8/10 Good

Rodrigo

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
-
Stayed 1 night in Sep 2021
Response from Maria Jose Garcia Diaz// Departamento de calidad on Sep 27, 2021
Estimado Rodrigo, Gracias por sus comentarios y valoración. Nos gratifica enormemente que haya disfrutado de nuestras instalaciones y servicios. Lo esperamos en su próxima visita a Bariloche. Cordialmente

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parecio justo entre precio y calodad. Buena unicacion. Para familias esta muy bien. Aprovechamos la pileta cubierta
Stayed 2 nights in Feb 2020

10/10 Excellent

luis f m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda decoracao e ambiente romantico
Achei tudo otimo! Uma pena nao ter cafe da manha e arrumacao diaria da cama. A pintura da parede acima da persiana grande da banheira tinha mofo (pintar). Do mais, a decoracao, o atendimento e a calefação, especialmente no piso do WC, foram excelentes!! Recomendo pra quem está de carro..
Stayed 4 nights in Feb 2020

8/10 Good

Celso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Fotos coerentes. Boa localizacao e atendimento cordial. Voltaria sem problemas
Stayed 4 nights in Jan 2020

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto bastante espaçoso com detalhes de design do lugar, com paredes de pedras. Bem gostoso, otimos amenities no banheiro. A Limpeza não foi feita no 1 dia, mas após reclamarmos foi feita todos os dias. Não havia percebido que não tinha café da manhã incluso quando reservei. Único defeito é a piscina que está soltando os azulejos e minha filha se machucou.
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2019

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities, room comfort
El hotel está muy lindo, buena ubicación, atención excelente en recepción!! Solo que no nos hicieron el cuarto de limpieza!!
Stayed 2 nights in Dec 2019

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito bom , porém café da manhã ridículo , localização em ligar bonito porém pouco pratico , 7 km da cidade
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien las habitaciones. Me gusta.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Stayed 5 nights in Apr 2019

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico!!!
Muy bonito el hotel, excelente atención.
Stayed 2 nights in Apr 2019