Exterior

Reviews of Hampton by Hilton Barranquilla

3.5 out of 5
Hampton by Hilton Barranquilla
Calle 85 # 50-25, Barranquilla

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 753 reviews" "
Rating 8 - Good. 243 out of 753 reviews" "
Rating 6 - Okay. 50 out of 753 reviews" "
Rating 4 - Poor. 19 out of 753 reviews" "
Rating 2 - Terrible. 23 out of 753 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

The room was very poor in amenities. The shower just average, the bathroom door doesn’t close. Lights very poorly maintained in the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service staff very friendly
Stayed 3 nights in Feb 2024

10/10 Excellent

AMILCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, the staff is amazing, Deyaniris is an excellent person and help me and my family with all we needed, she is the only one i remember because we were there only one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Lazaro, Sunny Isles Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe. Good staff
Stayed 3 nights in Feb 2024

8/10 Good

ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Nov 2023

10/10 Excellent

Jimmy, Orange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bueno, me gusta mucho (is a very good hotel and staff, I like it a lot)
Stayed 2 nights in Oct 2023

8/10 Good

Juan

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Best area to stay in BAQ
The room had some odor smell
Stayed 1 night in Oct 2023

10/10 Excellent

teddy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly professional especially Elena’s at the front desk.
Stayed 5 nights in Oct 2023

4/10 Poor

Elba

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioning was set to a temperature that was too hot. I was unable to sleep. Managers said there was not possible to be adjusted. They change room but still same situation.
Stayed 6 nights in Sep 2023

10/10 Excellent

NORBY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

ELYAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that my friend left a new Jean on room 608 and my other friend left a tablet and both items were never found One night my husband was packing our bags and we had a front desk call that someone complained about scream in the room and it was not true we stayed 16 days and never had no even a loud voice
Stayed 3 nights in Sep 2023

8/10 Good

JAIRO, San Pablo

Liked: Cleanliness, staff & service
Good, need some bathroom fix
Stayed 5 nights in Aug 2023

4/10 Poor

Tatiana

Disliked: Staff & service, property conditions & facilities
First of all the claimed free wifi didn’t work! So i had to call another colombian phone and they charged me for it 3000 pesos! Like seriously???? Was absolutely disappointing. The breakfast was HORRIBLE. Much worse than in February when I stayed last time. Also the hotel is hot except the room.
Stayed 1 night in Jul 2023
Response from Sergio Espinel on Aug 3, 2023
Respetada señora Tatiana, muchas gracias por sus comentarios; lamento los inconvenientes que se presentaron durante su estadía; revisaremos el servicio de internet con nuestro proveedor para que tomen los correctivos necesarios; de igual forma estamos estudiando opciones para mejorar las condiciones del aire acondicionado con nuestro proveedor.Finalmente, me gustaría saber qué hubiéramos podido haber hecho para mejorar su percepción con relación al desayuno.Cordialmente,Sergio Espinel C.

10/10 Excellent

Rosibel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sergio Espinel on Jul 18, 2023
Respetada señora Rosibel, muchas gracias por sus comentarios, nos agrada que su estadía haya sido una experiencia extremadamente satisfactoria. Esperamos contar de nuevo con su visita, muy pronto.Cordialmente,Sergio Espinel C.Jefe de Servicio al Cliente

6/10 Okay

Tamer

Stayed 1 night in May 2023
Response from Sergio Espinel on May 25, 2023
Dear Mr./Mrs. Tamer:Thank you for your survey; we would like to know if there is anything we could do to get a better rate?, what do we need to improve to make you feel better on your next stay.Kind regards,Sergio Espinel C.Customer Service Manager

2/10 Terrible

Djamel

Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend this place . The morning staff at the front desk very rude and unprofessional. Do not recommend at all.
Stayed 1 night in Apr 2023
Response from Sergio Espinel on Apr 19, 2023
Dear Djamel, thank you very much for your comments; I will talk with the morning staff in order to take the corrections and let this situation not to happen again.Kind regards,Sergio Espinel C.Customer Service ManagerHampton By Hilton Barranquilla Hotel

2/10 Terrible

Ralph

Stayed 1 night in Apr 2023
Response from Sergio Espinel on Apr 18, 2023
Dear Mr. Ralph, thank you very much for your rating; as we are committed to making our guests feeI as good as possible, I would like to know what we could have done to make your stay at our hotel, an extraordinary experience.Expecting hearing from you.Kind regards,Sergio Espinel C.Customer Service ManagerHampton By Hilton Barranquilla Hotel

10/10 Excellent

Winston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. It's one of my favorite hotels. The staff is extremely polite and the overall atmosphere is amazing.
Stayed 1 night in Apr 2023
Response from Sergio Espinel on Apr 12, 2023
Dear Winston, thank you very much for your comments. We relly appreciate them, and gives us the certainty that we are doing things right so that the experience of our guests is extremely satisfactory.We hope to have you back soon.Kind regards,Sergio Espinel C.Customer Service Manager

10/10 Excellent

teddy boye

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent.
Stayed 9 nights in Mar 2023
Response from Sergio Espinel on Apr 12, 2023
Dear Mr. Teddy Boye, thank you very much for your comments, we really appreciatte them; and hope to have you back soon.Kind regards,Sergio Espinel C.Customer Service ManagerHampton By Hilton Barranquilla Hotel

8/10 Good

Elsa

Stayed 10 nights in Mar 2023
Response from Sergio Espinel on Apr 21, 2023
Respetada señora Elsa, muchas gracias por su calificación; nos gustaría saber qué podemos hacer para que su próxima estadía sea una experiencia extremadamente satisfactoria.Quedo atento a sus comentarios.Cordialmente,Sergio Espinel C.Jefe de Servicio al ClienteHotel Hampton By Hilton Barranquilla

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect place to stay with a very tidy and fantastic staff who was more than nice in accommodating on all requests. I will stay there again.
Stayed 15 nights in Mar 2023
Response from Sergio Espinel on Apr 2, 2023
Dear Jennifer, thank you very much for your comments; we always work on making our guests stay the best experience you can live. We will be more than happy to have you back soon.Kind regards,Hampton by Hilton Barranquilla Team

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Mar 2023
Response from Sergio Espinel on Apr 2, 2023
Respetado señor Gerardo, muchas gracias por su calificación. Esta nos anima aún más a continuar haciendo la experiencia de nuestros huéspedes lo más inolvidable posible.Cordialmente,Equipo Hampton by Hilton Barranquilla

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sergio Espinel on Apr 2, 2023
Respetado señor Enrique, muchas gracias por su calificación; la cual nos indica que estamos haciendo las cosas bien y nos da ánimo para seguir en la ruta de hacer de la estancia de nuestros huéspedes, la mejor experiencia.Cordialmente,Equipo Hampton by Hilton Barranquilla

8/10 Good

Gureney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I thought
Stayed 1 night in Feb 2023

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Catalina londoño on Feb 6, 2023
Bueos Dias, Sra. Sandra siempre sera un placer recibir tan buenas observaciones de su parte sin duda alguna seguiremos con el gran trabajo de brindarle nuestro mejor servicio a usted y su familia.

10/10 Excellent

Elba

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff super attentive. Clean and good breakfast.
Stayed 3 nights in Jan 2023
Response from Catalina londoño on Jan 26, 2023
Buenos dias Sra. Elba es muy placentero para nosotros tener tan buenos comentarios de su parte sin duda estaremos atentos a darle siempre nuestro mejor servicio a usted y su familia.

10/10 Excellent

Elba

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk, very helpful Fast check in and check out. Close to professional medical tower and secure area. Good breakfast and clean rooms.
Stayed 1 night in Jan 2023
Response from Catalina londoño on Jan 22, 2023
Buenos dias, Sra. Elba, siempre es gratrificante recibir tan buenas observaciones de su parte sin duda estaremos atentos a su regreso para brindarle nuevamente u servicio 100% especial para usted y su familia.

4/10 Poor

Sung Min

Stayed 1 night in Dec 2022
Response from Catalina londoño on Dec 26, 2022
Buenas Tardes, SR. Yung quisieramos agradecerle por sus comentarios, quisieramos saber que detalles no estuvo conforme para poder revisarlo y mejorar en ese aspecto, recuerde que siempre estaremos esperando su regreso.

6/10 Okay

Sung Min

Business traveler
Disliked: Cleanliness
2 stars
Front desk workers there are not speaking English
Stayed 2 nights in Dec 2022
Response from Catalina londoño on Dec 23, 2022
Good Morning, Mr. Sung Min YU, we are going to verify what was the inconvenience so we can help you next time but we have recepcionist who talk english.

10/10 Excellent

Winston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many, many times and I love it. It's modern, very clean and has excellent service.
Stayed 1 night in Oct 2022
Response from Catalina Londono on Dec 2, 2022
Hi, Mr. Winston we always are going to wait for you to came back to our hotel and enjoy our services with your family.

6/10 Okay

Paul

Liked: Property conditions & facilities, room comfort
A fair value for a 3 star rating
Got off to a rough start with these guys upon check in. They demanded full payment for 11-25 Sep. even though the stay was secured with my visa. I paid with my debit. Was not satisfied the next morning with the hot dogs and lunch meat for breakfast. Spent 5 days trying to checkout and get a partial refund, never happened. Check your linen upon check in, had the maid swap out the dirty bedspread.
Stayed 14 nights in Sep 2022

10/10 Excellent

ISOLINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located, the staff was wonderful, friendly and helpful I highly recommend the place
Stayed 3 nights in Aug 2022
Response from Catalina Londoño on Aug 26, 2022
Buenas Tardes, Sra. Isolina, le agradezco mucho sus observaciones y saber que disfruto su estancia es un placer para nosotros, recuerde que siempre estaremos esperando su regreso para volver a darle nuestro mejor servicio.

8/10 Good

Edwar, Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a nice area. Easy to get to.
Stayed 3 nights in Jun 2022
Response from Catalina Londoño on Jul 22, 2022
Buenas Tardes, Sr. Edward es un placer recibir tan buenas observaciones de su parte sin duda esperaremos su proximo regreso para brindarle nuestro mejor servicio.

4/10 Poor

Carlos, MIAMI

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor
Stayed 4 nights in Jun 2022
Response from Catalina Londoño on Jun 25, 2022
Buenas Tardes, Sr. Carlos quisieramos saber que inconve nientes tuvo para mejorar y lograr que su proxima estadia sea 100 % felicidad

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
8 + hotel
The hotel was good the breakfast never on time the hotel is clean but small room the need more staff members the location is great
Stayed 4 nights in Mar 2022
Response from Catalina Londoño on Apr 3, 2022
Buenas Tardes, Sra. Patricia, siempre sera un placer recibirlo en su casa en Barranquilla, trabajaremos en las observaciones que nos expone para mejorar cada dia y recuerde que siempre estaremos esperando su regreso para brindarle nuestro mejor serivicio.

10/10 Excellent

Kenneth, Mount Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service
Stayed 4 nights in Feb 2022
Response from Catalina Londoño on Mar 10, 2022
Hi, Mr Kenneth, it´s a placer to having great reviews, we are always are going to wait for you to givce you the best service.

4/10 Poor

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property has an issue with the air conditioning
Stayed 1 night in Feb 2022
Response from Catalina Londoño on Feb 21, 2022
Buenas Tardes, Sr Jorge, siempre tendremos en cuenta sus opiniones para mejorar cada día, recuerde que siempre estaremos esperando su regreso para brindarle nuestro mejor servicio.

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This is a beautiful hotel! It’s clean and has a lot of comfort items to make you feel at home. The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy.
Stayed 1 night in Feb 2022
Response from Catalina Londoño on Feb 16, 2022
Good morning Mrs. Miriam, it's a placer to having good review from you, remember we always are going to wait for you to give you the best service for you and your family.

10/10 Excellent

LUIS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place
Stayed 1 night in Jan 2022
Response from Catalina Londoño on Jan 31, 2022
Buenas Tardes, Sr. Luis, muchas gracias por dejarnos sus opiniones, es grato saber que disfruto su estancia con nosotros, recuerde que siempre estaremos esperando su regreso para brindarle nuestro mejor servicio.

10/10 Excellent

Robinson, Miami

Liked: Cleanliness, staff & service, amenities
Excellent hotel
Stayed 5 nights in Jan 2022
Response from Catalina Londoño on Jan 31, 2022
Buenos dias, Sr. Robinson muchas gracias por habernos escogido como su casa en Barranquilla, recuerde que siempre estaremos esperando su regreso para brindarle nuestro mejor servicio.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leave me alone
Stayed 7 nights in Jan 2022
Response from Catalina Londoño on Jan 25, 2022
Buenas Tardes, Sr. Daniel , muchas gracias por sus observaciones siempre esteramos esperando su regreso para brindarle nuestro mejor servicio.

8/10 Good

Alba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip
Al hotel le doy un 10/10 calidad-precio , habitaciones limpias y cómodas , buena atención , el desayuno justo , la terraza amena para ver el atardecer y relajarse lo único malo es que ninguno de los dos jacuzzis calienta y el viento golpea fuerte llegando a sentirse frío !
Stayed 1 night in Jan 2022
Response from Catalina Londoño on Jan 14, 2022
Buenos días, Sra. Alba, siempre será placer recibirla en su casa en Barranquilla, le confirmamos que el Jacuzzi tiene tiempo de espera de 30 minutos para tomar una temperatura mas caliente, pero lo tendremos en cuenta para mejorar en todos los aspectos y que su estadía sea 100% felicidad.

10/10 Excellent

ENRIQUE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the cleanliness and the friendly and supporting staff
Stayed 8 nights in Dec 2021
Response from Catalina Londoño on Jan 12, 2022
Hi Mr enriqe it's a placer having you here in your house in Barranquilla, remember we are going to wait for you to give you the best servcie to you and your family

8/10 Good

Luis Rodolfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Catalina Londoño on Dec 7, 2021
Buenos Dias, Sr. Luis Rodolfo, muchas gracias por sus buenas calificaciones, recuerde que siempre estaremos atentos a su reserva para brindarle nuestro mejor servicio y disfrute de nuestras instalaciones.

8/10 Good

Rosabell

Traveled with family
Liked: Cleanliness, staff & service
Good
Stayed 6 nights in Nov 2021
Response from Catalina Londoño on Dec 6, 2021
Hi Mrs. Rosabell, it´s very important to have your good reviews, remember we always are going to wait for you to give you the best servcie at your stay.

4/10 Poor

Cesar

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2021