Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room cold

Posted Jan 6, 2015
Excellent. Room took for ever to warm up. Food good. Beds comfortable.
Comment from Hotel Management
Jan 11, 2015 by Craig, Hotel Management
Thank you for staying with us, and for taking the time to write your review. I apologize there was a slight delay with your heat to reach a comfortable level once the system recognized your activity in the room, and changed o out of the environmental mode. We will be sure to check the sensors on the unit. We hope you had a safe and warm trip home, and we look forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Recent stay

Posted Jan 3, 2015
Pros: Nice clean place with very nice staff. Comfortable rooms.
Cons: Locking all external doors that do not lead into lobby and make it card key accessible.
Location: Convenient location
Good experience right from arrival. Processing was quick and found everything in good order in the assigned room. Nice appealing common areas somewhat dated in areas, but acceptable for an enjoyable stay.
Comment from Hotel Management
Jan 11, 2015 by Craig, Hotel Management
Than you for taking the time to post a comment regarding you last stay with us. I am glad to hear that you had a smooth stay and the you enjoyed the room. We have been and are in the process of doing some upgrades in the bedrooms and throughout the hotel to improve the guest experience. We hope to see you again soon, as we continue to progress.
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to restaurants and coffee shops.

Posted Jan 3, 2015
The room was clean and our kids loved the pool. Pet friendly with a wonderful walking trail directly out the back door. Only issue we had was that the rooms designated per friendly were beside the smoking rooms. Our room and hallway smelled heavily of smoke. Smoke even came wafting in, in the middle of the night! If they are going to allow smoking, they should have hepa filters or fans installed in those rooms.
Comment from Hotel Management
Jan 11, 2015 by Craig, Hotel Management
Thank you for the positive comments regarding your stay with us, and for the excellent feedback regarding the pet room location and our few smoking rooms that are located in that hallway. We are taking some additional steps over the next few months to improve this concern. We hope to see you and your dog back again soon to enjoy the hotel and the excellent walking trails.
5 out of 5
Recommended
for Couples
by A verified traveler

Room was very clean, beds were very comfortable

Posted Nov 16, 2014 on Hotels.com
Everything was very good.
5 out of 5
Recommended
for Couples
by Thomasfrom Peterborough, ON

nice place - close to everything!

Posted Nov 16, 2014 on Hotels.com
only real complaint was the pillows - use to firmer hotel is undergoing renos to upgrade facility and improve guest comfort and that's a good thing!
2 out of 5
Recommended
for Families
by Peterfrom Toronto

Avoid this hotel if there is a wedding going on!

Posted Nov 4, 2014 on Hotels.com
They had a wedding there on the night we stayed and the staff did not properly control the guests who noisily ran about the halls till 4 a.m. The pool is nice, very kid friendly. But a party palace is not what I had in mind when I booked this for my family.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario

Friendly staff

Posted Nov 3, 2014
The hotel staff was very accommodating. We arrived early and were able to check in right away. The room was comfortable for our 1 night stay. It was a pleasant surprise to find out they had a shuttle to the Casino for a mere $7.00 per person.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Nice Hotel

Posted Nov 2, 2014
It's a very nice hotel, friendly staff, easy to find and close to tons of food places.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 19, 2014 on Hotels.com
The room was fine. Lots of amenities around surrounding area. The hotel restaurant is EXPENSIVE.
1 out of 5
Recommended
by millsfrom orillia ont

bring your mold spray and disinfectant wipes

Posted Oct 15, 2014 on Hotels.com
e. Firstly we were given a room with two queen size beds for the two of us at a higher rate (because it was a weekend & and no rooms as requested by hotels.com room booking were avaialble?) It was obvious the hotel was not full and likelhood of a requested room with just queen (at 35.00 per nite less) was obvioulsy readily avaialble. A walk up to our flloor,with luggage was a chore. No smoking rule was obviously not enforced on our floor. Room ceanliness was a fail and we spent 1/2 hour cleaning maid missed :ie' phone, furniture,toilet,mirrors, etc. etc. (worst we have seen any Best Western).