Ratings based on 646 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel wish had balcony

Posted Jul 27, 2015
Cleanliness is good only wish had balcony in some rooms for those who wish to have and would of liked shuttle to blue mountain village as public transit was not reliable as stated also by front desk associate
5 out of 5
Recommended
for Everyone
by A verified traveler from Hillsburgh

Great staff. Extremely polite and helpful.

Posted Jul 26, 2015
Staff very helpful and friendly throughout resort.
3 out of 5
Recommended
for Everyone
by A verified traveler

Food was great.

Posted Jul 25, 2015
Hotel room wasn't that clean. crumbs on chair and garbage was left on floor from previous people. Bed was comfortable. Arcade took money and was way to hot no air circulation in there.
2 out of 5
by A verified traveler

Tired hotel and facilities.

Posted Jul 24, 2015
Pros: Staff was friendly and helpful
Cons: Update the rooms and facilities. Another outdoor/bigger pool would be good. The current one is too small for the number of guests.
Location: Collingwood was ok. Nice and relaxing.
Facilities tired. Fitness room short on equipment and what is there is very old. If the price was about 120 a night, then my expectations would have met the reality.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Checkin was slow and there was hair in the sink and only one cup to use and no pen and paper and pieces of garbage on rug and floor like it was not even gone over
2 out of 5
by A verified traveler

Bad experience

Posted Jul 23, 2015
Our door didn't lock right , fridge wasn't working, they fixed then it froze all my stuff which they did pay for. The toilet wouldn't flush. On day of checkout , cleaning kept asking when we were leaving and made us feel rushed when we still had 2 hours. They offered a 30% discount on next stay which wouldn't cover my gas to get there
5 out of 5
Recommended
for Everyone
by A verified traveler from london ont

Posted Jul 22, 2015
It was wonderful all of it. Had a lot of fun and well be back in the future at the cranberry!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel with flaws

Posted Jul 22, 2015
Pros: Nice hotel -easy to find. Public areas nice and rooms comfortable Friendly staff
Cons: see above
Location: Near harbour
Stayed 3 nights. In this type of hotel would have expected full maid service on a daily basis. Didn't happen although they did provide some fresh towels -when asked. Breakfast buffet poor. Scrambled eggs cold and lumpy. The single toaster needs replacing -seems like you are waiting forever. Staff friendly and food in Memories Restaurant pretty good.
3 out of 5
Recommended
for Families
by A verified traveler from Niagara

Improvements

Posted Jul 21, 2015
Pros: Sports amenities, 2 bedroom suite gave our family space, close to Blue Mountain for restaurants and bars
Cons: Cleaning in pool area Bedroom maintenance
Pool area needs cleaning, I know they are renovating but daily cleaning of pool area floors should be done. Attention to detail in cleaning and finishes in bathrooms overlooked. Restaurant resembled closed night club, dark fixtures with no focal point, no guests, designer should be fired! Leisure is very spread out and requires that you drive to tennis, etc
2 out of 5
by A verified traveler from Cambridge, ON

Upgraded to a construction zone

Posted Jul 17, 2015
Location: Great location.
The Cranberry Resort moved /"upgraded" us to a different hotel (the Living Waters Resort) that was under construction. Construction started at 7:30 am, and there is no way you can sleep with that going on. Every morning there was a very bad smell like burning plastic in the hall, and our room coming from the construction area. The room was nice, but they missed some dirty clothing from the last people.