Couples treatment rooms, body treatments, hydrotherapy, facials

Reviews of Living Water Resort and Spa

3.5 out of 5
Living Water Resort and Spa
9 Harbour Street East, Collingwood, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madelaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at living water! The room was clean and spacious. It was a little loud the weekend we were there but otherwise would highly recommend
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 27, 2024
Hello Madelaine, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a four star property by any stretch. But it is fine
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 25, 2024
Hello Mark, thank you for taking the time to leave a review on your recent visit with us. We appreciate the feedback and thank you for your business.

8/10 Good

Dawn

Staff were professional and friendly at the same time. Greeted with snacks upon arrival. Encouraged to take opportunity to tour the Blue Mountain area with recommendations.Had entertainment in dining area/lounge. Will definitely return
Stayed 1 night in Nov 2023
Response from Living Water Resort & Spa on Mar 22, 2024
Hello Dawn, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the friendliness of our staff and can't wait to welcome you back in the future. Thank you for your business.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 18, 2024
Hello Katherine, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, solid restaurant, excellent spa
Stayed 2 nights in Mar 2024
Response from Living Water Resort & Spa on Mar 16, 2024
Hello Mikel, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed many aspects of your stay and can't wait to welcome you back in the future for another great stay. Thank you for your business.

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in the property was memorable and enjoyable. Everything was good. From the location to the rooms cleanliness and space. Would come back for sure!
Stayed 2 nights in Mar 2024
Response from Living Water Resort & Spa on Mar 16, 2024
Hello Mabel, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed many aspects of your stay to make it memorable and can't wait to welcome you back in the future for another great stay. Thank you for your business.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view out the window
Stayed 3 nights in Mar 2024
Response from Living Water Resort & Spa on Mar 15, 2024
Hello Crystal, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the views from your room and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Sinead A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was spacious and set in a convenient location.
Stayed 2 nights in Mar 2024
Response from Living Water Resort & Spa on Mar 19, 2024
Hello Sinead, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the cleanest, building and furnishings is outdated and updates/repairs aren’t the best.
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 13, 2024
Hello Christina, we were sorry to read of your disappointments during your recent visit with us and do apologize that we did not meet all of your expectations. Please know that our housekeeping team works very hard in cleaning all areas of the hotel and comments from previous guests reflect this, however, we respect your opinion and that this was your experience. Thank you for your business.

10/10 Excellent

Keri, Ramara

Traveled with group
Liked: Cleanliness, amenities
Love this property
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 10, 2024
Hello Keri, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, enjoyed the aqua therapy experience and the restaurant, would do it again.
Stayed 1 night in Mar 2024
Response from Living Water Resort & Spa on Mar 15, 2024
Hello Katarzyna, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed so many aspects of your stay, especially the facilities and can't wait to welcome you back in the future. Thank you for your business.

10/10 Excellent

Vivek, Mississauga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my family! I love it
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Mar 6, 2024
Hello Vivek, thank you for the positive review on your recent visit with us. We are happy to know you and your family enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Our floor looked like it was under construction, with painting going on in the hallway and tape along the floors. There was a lot of noise travelling from the room next door - through the shared room door. There was also a lot of people enjoying the outdoor hottub, which kept my children up into the night. The pool is too deep for small children, bring floatation devices if they are learning how to swim. The restaurant was very nice, though for a family of 4, it was an 85 dollar breakfast.
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 27, 2024
Hello Jennifer, thank you for taking the time to leave a review on your recent visit with us. We appreciate the feedback which we have passed along to our management members for discussion and thank you for your business.

2/10 Terrible

kamran

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water in the room, which occurred mid showering. It took three phone calls to the front desk, very unhelpful instructions, and over 1.5 hrs to finally change the room. It was a very cold day (-14C), so not sure if all the shaking from the cold water would give us pneumonia. In both rooms, the dishes and mugs, as well as the bath tubs and stoppers were filthy. The shovers were both semi broken, and not all the water would make it to the shower head. Not sure who awarded this property the stars they claim to have. I would give them 1 star, at best.
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 27, 2024
Hello Kamran, we were sorry to read of the disappointment during your recent visit with us. This not the usual experience of most of our guests and do apologize for the issues you encountered with the water and shower and how that affected your stay and overall experience. We have forwarded the comment to our maintenance team to address immediately and appreciate the feedback. Thank you for your business.

2/10 Terrible

Jeyla

Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Mar 21, 2024
Hello Jeyla, we were disappointed to see the low rating review on your recent visit with us and do apologize for not meeting some of your expectations and how that affected your overall experience. Thank you for your business.

8/10 Good

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and facilities
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 26, 2024
Hello Roberto, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Nupur

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 26, 2024
Hello Nupur, thank you for taking the time to leave a review on your recent visit with us. We do hope there were aspects of your stay you enjoyed and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Ismet

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 26, 2024
Hello Ismet, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good property! We have been multiple times. We enjoy the facilities and spaciousness of 1 bedroom suite. Good location. Easy access to blue mountain, Thornbury, and Collingwood. Cleaning service not included in stays. Also towel and linen switching service is available for a cost. Be prepared to wash your own linens and towels. Highly recommend a water view.
Stayed 3 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 25, 2024
Hello Esther, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed most aspects of your stay, especially the one bedroom unit and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Wanjia

Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Mar 21, 2024
Hello Wanjia, we were disappointed to see the low rating review on your recent visit with us and do apologize for not meeting some of your expectations and how that affected your overall experience. Thank you for your business.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the late brunch option for room service. The food from the Lakeside Grill was very good. I enjoyed the salt water pool and the steam room in the men’s change room.
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Michael, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the food from Lakeside Deafood & Grill and the pool facilities and hope to welcome you back in the future. Thank you for your business.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa that they say is included in the amenities is not the same one in the photos. Extra fees apply
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Anthony, we were sorry to read of the disappointment during your recent visit with us. The Spa is one of many facilities at the resort but the services are not free. Many hotels and resorts have spa facilitites, but the fees charged for services are over and above the cost of the room that was booked. The only exception is of the hotel offered a spa package which included the cost of a room and one or more spa services and the cost of the package would reflect that accordingly.

10/10 Excellent

ANYSSA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great facilities and relaxing!
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Anyssa, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the facilities and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Pouya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good but we did not like swimming pool’s changing room
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Pouya, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed most aspects of your stay but do apologize for any concerns you had with the pool's changing rooms and have passed along your commnet to our management members for discussion. We appreciate the feedback and thank you for your business.

8/10 Good

Vishal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there with family for 2 nights and it was a great experience.
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Vishal, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Shengnan

Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Mar 21, 2024
Hello Shengnan, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Matt, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the accomodations and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Jessica

Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Mar 21, 2024
Hello Jessica, we were disappointed to see the low rating review on your recent visit with us and do apologize for not meeting some of your expectations and how that affected your overall experience. Thank you for your business.

8/10 Good

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service and amazing room
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello Jalen, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the accomodations and service and hope to welcome you back in the future. Thank you for your business.

2/10 Terrible

SJ

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
What a horrendous stay I’m in the business of saving money but like to spend it but charging 50$ for an delayed stay is crazy
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 20, 2024
Hello SJ, we are sorry to read of the disappointment during your recent stay with us and do apologize that you were not happy of the additional charge for a late check-out which is our policy and how that affected your overall experience. We have forwarded you comment to our management members for their review and thank you for the feedback.

10/10 Excellent

Iris

Traveled with family
Excellent
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 13, 2024
Hello Iris, thenak you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

4/10 Poor

Barbara

Stayed 3 nights in Feb 2024
Response from Living Water Resort & Spa on Mar 21, 2024
Hello Barbara, we were disappointed to see the low rating review on your recent visit with us and do apologize for not meeting some of your expectations and how that affected your overall experience. Thank you for your business.

10/10 Excellent

Yuanyuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full kitchen is so awesome!
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 13, 2024
Hello Yuanyuan, thenak you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom condo unit had been updated with new appliances in the kitchen The unit had a faboulous view of the blue mountains. I would not hesitate to return to this well maintained property.
Stayed 3 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 10, 2024
Hello Lori, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the accommodations and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Jordache

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was bad. Pool closed randomly in the afternoon.
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 10, 2024
Hello Jordache, we were sorry to read of some disappointments during your recent visit with us and do apologize for any inconvenience during check-in you may have encountered. The pool does not close randomly unless there has been an unexpected incident from a guest where the pool has to be closed and as well the pool does close daily at 1pm for cleaning and is scheduled at that time everyday. We appreciate the feedback and thank you for your business.

10/10 Excellent

Jean

Liked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 8, 2024
Hello Jean, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The review is more on Expedia, as when we got to the resort we were given a room that wasn't what I booked. Once we returned to the front desk, the corrected the error and provided the actual waterside room that I had booked.
Stayed 2 nights in Jan 2024
Response from Living Water Resort & Spa on Feb 6, 2024
Hello Chris, thank you for taking the time to leave a review on your recent visit with us. We are happy to know the booking was changed at check-in and that the rest of your stay was enjoyed by all. We appreciate the feedback and thank you for your business.

6/10 Okay

Ryan

Traveled with family
Liked: Property conditions & facilities
The towels in our room didn't get replaced and we didn't get any concierge but we paid for it.
Stayed 2 nights in Feb 2024
Response from Living Water Resort & Spa on Feb 6, 2024
Hello Ryan, we were sorry to read of some disappointment during your recent visit with us and do apologize that we did not meet some of your expectations and how that affected your overall experience. We do provide stay over cleaning and if guests require fresh towels or any bathroom supplies, they are asked to call the front desk and they will have housekeeping deliver them to your room. We appreciate the feedback and thank you for your business.

10/10 Excellent

Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay for weekend ski vacations up to Blue Mountain and area!
Stayed 1 night in Feb 2024
Response from Living Water Resort & Spa on Feb 5, 2024
Hello Houston, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your ski weekend overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Living Water Resort & Spa on Feb 3, 2024
Hello Kristin, thank you for taking the time to leave a rating review on your recent visit with us. We do hope there were aspects of your stay you enjoyed and thank you for your business.

10/10 Excellent

Eusebio

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every time we’re in Collingwood. Always a pleasant and comfortable experience.
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Feb 1, 2024
Hello Eusebio, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Irina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Curtains needs update Head bed was peeling off
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 30, 2024
Hello Irina, thank you for taking the time to leave a review on your recent visit with us. We do hope there were aspects of your stay you enjoyed and have passed along your comments to our housekeeping management team to investigate and action and appreciate the feddback. Thank you for your business.

8/10 Good

Riya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 30, 2024
Hello Rya, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Kanwal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Living Water Resort & Spa on Jan 28, 2024
Hello Kanwal, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good food nice building
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 28, 2024
Hello Devin, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Farid Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 25, 2024
Hello Farid, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 Excellent

Javier, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean and tidy! Place is wonderful
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 25, 2024
Hello Javier, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 26, 2024
Hello Diana, thank you for taking the time to leave a rating review on your recent visit with us. We do hope there are aspects of your stay you enjoyed and thank you for your business.

10/10 Excellent

Simon, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall, but the whole property is in need of maintaince.
Stayed 1 night in Dec 2023
Response from Living Water Resort & Spa on Jan 25, 2024
Hello Simon, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 Good

Dawn

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Living Water Resort & Spa on Jan 25, 2024
Hello Dawn, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.