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Reviews of The Champlain Waterfront Hotel, an Ascend Hotel Collection

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 435 out of 1001 reviews" "
Rating 8 - Good. 360 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Bar fridge came in handy. Overall good stay.
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 15, 2024
Dear [Guest],Thank you for taking the time to share your recent experience at Champlain Waterfront Hotel. We are delighted to hear that you had an enjoyable stay with us and that the bar fridge came in handy during your visit.Your positive feedback means a lot to us, and we are thrilled to know that we were able to contribute to a comfortable and convenient stay for you. Providing amenities like the bar fridge is just one of the many ways we strive to enhance our guests' experience and ensure that you have everything you need for a relaxing stay.We are truly grateful for your kind words and for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back to Champlain Waterfront Hotel for another memorable stay.Warmest regards,Champlain Waterfront Hotel

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the lack of parking
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 15, 2024
Dear David, Thank you for sharing your recent experience at Champlain Waterfront Hotel, and for bringing your concerns about the parking situation to our attention.We sincerely apologize for any inconvenience you may have experienced due to the lack of parking during your stay. As a downtown hotel we are aware that this is a challeng for our guests. The hotel does have a secondary lot that our team would have directed you to. We are aware this is a block away, but are confident that is it a secure location for your car.Once again, we apologize for any inconvenience caused, and we thank you for choosing Champlain Waterfront Hotel for your accommodations. Your feedback is invaluable to us as we strive to enhance the guest experience.Warm regards,Champlain Waterfront Hotel

8/10 Good

Max

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 15, 2024
Dear Max, Thank you for taking the time to share your feedback regarding your recent check-in experience at Champlain Waterfront Hotel. We are thrilled to hear that you found your check-in process to be pleasant and efficient.Providing a seamless check-in experience is a priority for us, and we are delighted that we were able to meet your expectations in this regard. Our team works tirelessly to ensure that our guests feel welcomed and valued from the moment they arrive, and it is gratifying to know that our efforts have made a positive impact on your stay.Your kind words serve as motivation for us to continue delivering exceptional service to all our guests. We truly appreciate your feedback and thank you for choosing Champlain Waterfront Hotel for your accommodations.If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Champlain Waterfront Hotel

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is my favorite part. Always friendly and helpful. The surrounding area is close to little shops and coffee/restaurants. Walking park and water right behind. Perfect.
Stayed 3 nights in Apr 2024
Response from Champlain Hotel on Apr 15, 2024
Dear Brigitte, Thank you so much for taking the time to share your wonderful experience at Champlain Waterfront Hotel. Your kind words truly brightened our day!We are thrilled to hear that our staff played a significant role in making your stay memorable. Providing friendly and helpful service is at the core of what we do, and it brings us immense joy to know that our team's efforts made a positive impact on your experience.It's also fantastic to hear that you enjoyed the surrounding area with its quaint shops, cozy coffee spots, and charming restaurants. We take pride in our hotel's convenient location, and we're delighted that you had the opportunity to explore and enjoy the nearby attractions.The walking park and waterfront views are indeed gems of our location, and we're thrilled that you found them to be the perfect addition to your stay.Thank you once again for your glowing review. We can't wait to welcome you back to Champlain Waterfront Hotel for another exceptional experience in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Warmest regards,Champlain Waterfront Hotel

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Nice clean property with well appointed room . King bed was very comfortable. We enjoyed the restaurant attached next door to hotel . Nice little breakfast buffet . No hot eggs, sausage, bacon or waffles, but lots of cereal, hot oatmeal and pastry. We would definitely return again .
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 15, 2024
Dear Robert, Thank you for sharing your experience at Champlain Waterfront Hotel, and for highlighting the aspects of your stay that made it enjoyable.We're thrilled to hear that you found our property to be nice and clean, and that you enjoyed the comfort of our well-appointed rooms, especially the king bed. Providing a comfortable and relaxing environment for our guests is always our top priority, and we're delighted that we succeeded in providing you with a restful stay.We're also glad to hear that you enjoyed dining at the restaurant attached next door to the hotel. Your feedback regarding the breakfast buffet is greatly appreciated, and we're happy to know that you found a variety of options to suit your preferences. It's wonderful to hear that you would choose to return to our hotel in the future. We would be honored to welcome you back and provide you with another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you again for your kind words and for choosing Champlain Waterfront Hotel for your accommodations. We look forward to seeing you again soon!Warm regards,Champlain Waterfront Hotel

8/10 Good

Lynne

Traveled with partner
The room was small and every time the neighbours flushed the toilet it was as loud. Staff was awesome
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 10, 2024
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Champlain Hotel. We appreciate your input as it helps us to improve our services and facilities.We're glad to hear that you found our staff to be awesome. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on you.We apologize for any inconvenience you experienced due to the size of your room and the noise from neighboring rooms. Please know that we take all guest feedback seriously, and we will look into ways to address these issues to ensure a more comfortable stay for our guests in the future.If your travels bring you back to Orillia, we hope you will give us another opportunity to provide you with a superior experience.Warm regards,Champlain Hotel

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a number of time. Great location, friendly n accommodating staff.
Stayed 2 nights in Apr 2024
Response from Champlain Hotel on Apr 7, 2024
Dear Gregory,Thank you so much for choosing to stay with us again at Champlain Hotel, and for taking the time to share your experience. We truly appreciate your continued loyalty and are thrilled to hear that you have enjoyed multiple stays with us.It brings us great joy to know that our location has consistently met your needs and that you find our staff to be friendly and accommodating. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's wonderful to hear that we have been successful in doing so during your visits.Your kind words serve as a tremendous encouragement to our team, and we are grateful for your ongoing support. We look forward to welcoming you back for many more enjoyable stays at Champlain Hotel. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know.Thank you once again for choosing to stay with us. We can't wait to see you again soon!Warm regards,Champlain Hotel

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely, the location of this property is excellent, restaurants within walking distance, shopping within walking distance, it was clean, breakfast had lots of options and staff were very friendly. The only thing is parking is limited, we came back late and had a tight squeeze to park.
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Apr 7, 2024
Dear Irene, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your experience with us. We are delighted to hear that you had a lovely stay and that our location, cleanliness, breakfast options, and friendly staff made your experience enjoyable.We understand that convenient parking is an important aspect of our guests' experience, and we apologize for any inconvenience you experienced due to limited parking availability. Please know that we are continuously working to improve our facilities and services, and we will certainly take your feedback into consideration as we strive to enhance the parking experience for our guests.We greatly appreciate your feedback as it helps us to identify areas where we can improve and continue to provide excellent service. We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for choosing to stay with us.Warm regards,Champlain Hotel

6/10 Okay

John, Brantford

Liked: Cleanliness, staff & service
Property was clean and well located. Room very strange in That there was not a single hook or hanger in the room. Absolutely nowhere to even hang your coat other than a single hook on bathroom door. Impossible to hang a shirt or jacket of any type. Other than that room was fine. Just a very strange experience.
Stayed 1 night in Apr 2024
Response from Champlain Hotel on Apr 7, 2024
Dear John, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We are pleased to hear that you found our property clean and well-located. However, we sincerely apologize for the inconvenience you experienced with the lack of hooks or hangers in your room.Your feedback regarding the absence of hooks or hangers is incredibly valuable to us as we continuously strive to improve our guests' experience. We understand the importance of having adequate storage options in our rooms and regret that we fell short in this aspect during your stay.Please rest assured that we are taking your comments seriously, and we will be reviewing our room amenities to ensure that our guests have the necessary conveniences for a comfortable stay.We appreciate your understanding and patience regarding this matter. If you decide to stay with us again in the future, please do not hesitate to inform our staff of any specific preferences or requirements you may have, and we will do our best to accommodate them.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back to Champlain Hotel and provide you with a more enjoyable experience.Warm regards,Champlain Hotel

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Apr 3, 2024
Dear Michael, Wow! We were absolutely thrilled to read your glowing review of Champlain Hotel. Thank you so much for taking the time to share your experience with us and for awarding us a perfect 5 out of 5 rating!It's incredibly rewarding for our entire team to know that we were able to exceed your expectations and provide you with an exceptional stay. Delivering top-notch service and creating memorable experiences for our guests are always our top priorities, and it's fantastic to hear that we hit the mark during your visit.Your feedback means the world to us, and we'll be sure to share your compliments with our team. We're constantly striving to improve and enhance our guest experience, and reviews like yours serve as great motivation to continue doing what we love.Once again, thank you for choosing Champlain Hotel, and we can't wait to welcome you back for another outstanding stay in the near future!Warm regards,Champlain Hotel

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated hotel. Rooms are small, but its onky to sleep, right? If you are the type to hang in your room and lounge. You might find it too cozy for that. Lobby is nice. Continental breakfast was nice. I didnt use the fitness facilities, as i was only there for one night. Walkable to dining options. The waterfront is starting to get built up. I dont think I'd feel safe walking alone at night as there were a lot of people loitering and hanging around.
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Apr 1, 2024
Dear Jamie, Thank you for choosing Champlain Hotel for your recent stay and for taking the time to share your experience with us. We're delighted to hear that you appreciated our beautifully renovated hotel and found our lobby and continental breakfast to your liking.We understand that our rooms may be cozier for some guests, and we appreciate your understanding that they are primarily designed for rest. We're glad to hear that you found the hotel conveniently located within walking distance to dining options.Regarding your feedback about the surrounding area, we take the safety and security of our guests very seriously. We apologize for any discomfort you may have experienced and assure you that we continuously work with local authorities to ensure the safety of our guests.If you ever feel unsafe or have any concerns during your stay, please don't hesitate to reach out to our front desk staff, as your comfort and well-being are our top priorities.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

8/10 Good

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area of town was a bit shady, but the hotel was fantastic. Very clean, very friendly staff. The only issue we kept running into was our keys kept wiping. We were sure to keep them away from our phones etc but they only seemed to work once and then we would have to go get them redone. Not a major issue just a mild inconvenience
Stayed 2 nights in Mar 2024
Response from Champlain Hotel on Apr 1, 2024
Dear Juanita, Thank you for choosing Champlain Hotel for your recent stay and for sharing your feedback with us. We're delighted to hear that you found our hotel fantastic and that you were impressed with the cleanliness and friendliness of our staff.We understand your concern regarding the area of town, and while we do our best to ensure the safety and security of our guests, we appreciate your feedback and take it seriously.Regarding the issue you experienced with your room keys, we apologize for any inconvenience this may have caused during your stay. Our team is dedicated to ensuring a seamless experience for all guests, and we will investigate this matter further to prevent such occurrences in the future.If you ever encounter any issues during your stay, please don't hesitate to reach out to our front desk staff, as we're always here to assist you and make your stay as comfortable as possible.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so clean, I was very impressed, and the bathroom was gorgeous.
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Apr 1, 2024
Dear Judy, Thank you very much for your recent stay at Champlain Hotel and for taking the time to share your experience with us. We're thrilled to hear that you were impressed with the cleanliness of our rooms and found the bathroom to be gorgeous.Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that our efforts were noticed and appreciated by you. Your kind words serve as great encouragement for our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to Champlain Hotel in the near future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Champlain Hotel Management Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Mar 25, 2024
Dear Angela, Thank you for taking the time to share your feedback with us! We are thrilled to hear that your experience at Champlain Hotel exceeded your expectations and that you awarded us a perfect 5 out of 5 rating. Your satisfaction is our top priority, and it's immensely rewarding to know that we were able to provide you with a memorable stay.Our team works diligently to ensure that every guest receives exceptional service and feels right at home during their time with us. Your kind words serve as motivation for us to continue delivering the highest level of hospitality.Once again, thank you for choosing Champlain Hotel, and we look forward to the opportunity to host you again in the future.Warm regards,Champlain Hotel

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Mar 19, 2024
Dear Mark, Thank you for sharing your feedback with us regarding your recent stay at Champlain Hotel. We truly appreciate your time and honesty in providing us with your thoughts, even if your rating was a 3 out of 5.While we're pleased to hear that you chose to stay with us, we regret that your experience fell short of your expectations in some aspects. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we deliver the best possible experience to all our guests.We would like to extend our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. We hope that you will give us another opportunity to exceed your expectations on a future visit. Our team is committed to providing exceptional service, and we would love the chance to make your next stay truly memorable.If there is anything specific you would like to discuss or if you have any further feedback to share, please feel free to contact us directly. We are here to assist you in any way we can.Once again, thank you for choosing Champlain Hotel. We hope to welcome you back soon and provide you with a much-improved experience.Warm regards,Champlain Hotel

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the cleanliness, the staff, and the location of this hotel. There are so many amazing restaurants in Orillia, this was the perfect hotel to spend the night and enjoy walking around downtown.
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Mar 12, 2024
Dear Sarah, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had such a fantastic stay at Champlain Hotel and that you were impressed by our cleanliness, staff, and convenient location.It's wonderful to know that our hotel provided the perfect base for your exploration of Orillia and its many amazing restaurants. We take great pride in offering a comfortable and welcoming environment for our guests, and we're thrilled that you enjoyed walking around downtown and experiencing all that our vibrant city has to offer.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back to Champlain Hotel in the near future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Champlain Hotel

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Mar 11, 2024
Dear Christina, Thank you very much for choosing to stay with us at Champlain Hotel and for taking the time to provide your feedback. We appreciate your input and are delighted to hear that you had an overall positive experience during your recent visit.While we strive to provide exceptional service to all our guests, we also understand that there is always room for improvement. Your feedback is invaluable in helping us identify areas where we can enhance our services and facilities to better meet the needs and expectations of our guests.If there are any specific aspects of your stay that you feel could be improved or if you have any suggestions for us, please do not hesitate to share them. We are committed to continually improving our guest experience, and your insights play a crucial role in that process.Once again, thank you for choosing Champlain Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Champlain Hotel

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Didn’t like that it was a basement suite. Would not have booked knowing that.
Stayed 1 night in Mar 2024
Response from Champlain Hotel on Mar 5, 2024
Dear Vincent, Thank you for taking the time to provide us with your feedback regarding your recent stay at Champlain Hotel. We sincerely apologize for any inconvenience caused by the basement suite accommodation.We understand that preferences vary, and we regret that the basement suite did not meet your expectations. We strive to offer a variety of room types to accommodate the diverse needs and preferences of our guests. We have these rooms marked as lower level, and apologize this was not clear when making your reservation. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly at the hotel. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Champlain Hotel

8/10 Good

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this hotel is it's location. Great location to shop/eat downtown.
Stayed 2 nights in Feb 2024
Response from Champlain Hotel on Feb 27, 2024
Dear Jodie, Thank you for taking the time to share your feedback regarding your recent stay at the Champlain Hotel. We greatly appreciate your comments and are thrilled to hear that you found our hotel's location to be the highlight of your experience.At the Champlain Hotel, we take pride in our prime location in the heart of downtown, and we are delighted to hear that it contributed to your enjoyment of your visit. Being situated near fantastic shopping and dining options is indeed one of the many perks of staying with us, and we are pleased that you were able to take full advantage of this convenience.We strive to provide our guests with a comfortable and memorable stay, and it is gratifying to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and we are thrilled that you found our location to be ideal for exploring all that downtown has to offer.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to the Champlain Hotel in the near future. If there is anything further we can assist you with, please do not hesitate to contact us.Warm regards,Champlain Hotel

10/10 Excellent

Brett

Stayed 1 night in Feb 2024
Response from Champlain Hotel on Mar 22, 2024
Dear Brett, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We are thrilled to see that you rated your experience with us a perfect 5 out of 5!Your positive comments are greatly appreciated and truly made our day. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we succeeded in achieving this during your visit.If there are any specific highlights of your stay that you would like to share or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. Your feedback helps us continually improve our services and enhance the experience for all our guests.Once again, thank you for choosing Champlain Hotel. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Champlain Hotel

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, just very small parking lot.
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 27, 2024
Dear Mike, Thank you for sharing your feedback regarding your recent stay at the Champlain Hotel. We truly appreciate your comments and are glad to hear that you enjoyed your overall experience with us.While we are pleased that you found our property to be great, we understand your concerns about the size of our parking lot. Please accept our sincere apologies for any inconvenience this may have caused during your stay. We recognize that parking availability is an important aspect of our guests' experience, and we are constantly exploring ways to improve in this area.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope that despite this inconvenience, you were able to enjoy your time at the Champlain Hotel and explore the wonderful attractions in our area.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.Warm regards,Champlain Hotel

8/10 Good

camoes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Champlain on Feb 27, 2024
Dear Camoes, Thank you for taking the time to provide feedback on your recent stay at the Champlain Hotel. Your opinion is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.While we are delighted to hear that your overall experience with us was positive, we also take note of your rating of 4 out of 5. We sincerely appreciate your honesty and would love to learn more about how we can further enhance your experience and earn that extra star.Your satisfaction is our utmost priority, and we would be grateful if you could share any specific areas where we can improve. Whether it's amenities, services, or any other aspect of your stay, your input will help us to better meet the needs and preferences of our valued guests.Thank you once again for choosing to stay with us at the Champlain Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional five-star experience that exceeds your expectations.If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to contact us directly.Warm regards,Champlain Hotel

8/10 Good

Donnita

Stayed 1 night in Feb 2024
Response from Champlain Hotel on Mar 22, 2024
Dear Donnita, Thank you for choosing Champlain Hotel for your recent stay and for taking the time to leave us a rating. We appreciate your feedback, even though there were no specific comments provided.We are delighted to see that you rated your experience with us a 4 out of 5. Your satisfaction is important to us, and we're pleased to hear that you had a positive overall experience during your stay.If there is anything specific that stood out to you or any areas where you feel we could improve, please don't hesitate to share your thoughts with us. Your feedback helps us to better understand our guests' experiences and ensures that we continue to provide the highest level of service.Thank you once again for choosing Champlain Hotel. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Champlain Hotel

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 20, 2024
Dear Donna, Thank you so much for taking the time to share your experience with us and for awarding Champlain Hotel with a perfect score! We are thrilled to hear that you thoroughly enjoyed your stay with us.Your kind words about our hotel and our team mean the world to us. Providing exceptional service and creating memorable experiences for our guests are always our top priorities, and it brings us immense joy to know that we succeeded in exceeding your expectations.We are delighted that you found our accommodations comfortable and that our amenities enhanced your overall experience. Our team works tirelessly to ensure that every guest feels welcomed, comfortable, and well taken care of, so it's truly rewarding to receive such positive feedback.We truly appreciate your recommendation and are honored that you chose to stay with us during your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back to Champlain Hotel in the future. Should you have any special requests or preferences for your next visit, please do not hesitate to reach out to us directly.Once again, thank you for your glowing review and for choosing Champlain Hotel for your stay. We can't wait to have the opportunity to serve you again soon!Warmest regards,Champlain Hotel

10/10 Excellent

Yong

Friendly and exllent
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 20, 2024
Dear Yong, We are absolutely thrilled to hear that you had such a wonderful experience during your recent stay at Champlain Hotel! Thank you for taking the time to share your feedback with us.It brings us immense joy to learn that you found our team to be friendly and accommodating. Providing exceptional service with a warm and welcoming attitude is at the core of what we do, and we are delighted that our efforts contributed to making your stay memorable.Your words of appreciation mean a lot to us as we continuously strive to create a hospitable environment where every guest feels valued and cared for. We are pleased to hear that our team's dedication to excellence left a positive impression on you.We are grateful for your patronage and your kind words. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back to Champlain Hotel in the near future. Should you have any further feedback or if there is anything we can assist you with, please don't hesitate to contact us directly.Thank you once again for choosing Champlain Hotel, and we look forward to hosting you again soon!Warmest regards,Champlain Hotel

2/10 Terrible

Tracey

Stayed 1 night in Feb 2024
Response from Champlain Hotel on Mar 22, 2024
Dear Tracey, Thank you for choosing Champlain Hotel for your recent stay. We sincerely appreciate your feedback, although we noticed that you left a 1 out of 5 rating without any specific comments.While we regret that your experience did not meet your expectations, we would greatly appreciate it if you could provide us with more details about your stay. Understanding the reasons behind your rating will help us identify areas for improvement and ensure that future guests have a more satisfactory experience.Your satisfaction is our top priority, and we strive to continuously enhance our services and amenities to meet the needs of our guests.Please feel free to contact us directly at the hotel to discuss your concerns further or provide any additional feedback you may have.Thank you once again for choosing Champlain Hotel. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Champlain Hotel

8/10 Good

Denise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like being across the street from a needle dispensers place.
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 20, 2024
Dear Denise, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We sincerely apologize for any discomfort or inconvenience you experienced regarding the proximity of the needle dispensing facility near our hotel.We understand that the presence of such establishments in the vicinity may be unsettling for some guests, and we regret that this aspect of your stay detracted from your overall experience with us. Please be assured that we take all guest concerns seriously, and your feedback has been duly noted.While we do not have direct control over external factors such as neighboring businesses, we are continuously evaluating ways to enhance our guests' comfort and safety. We will certainly take your comments into consideration as we explore potential solutions to mitigate any concerns related to our location.If there is anything else we can assist you with or if you have any additional feedback you would like to share, please do not hesitate to reach out to us directly. Your satisfaction is of the utmost importance to us, and we are committed to ensuring that your future stays with us are nothing short of exceptional.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back to Champlain Hotel in the future under more favorable circumstances.Warm regards,Champlain Hotel

10/10 Excellent

Owais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, love the location and conveniency of all the shops/food places around the hotel.
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 12, 2024
Dear Owais, Thank you for choosing to stay with us once again at the Champlain Hotel, and for taking the time to share your experience with us. We greatly appreciate your continued patronage and are thrilled to hear that you enjoyed your second stay with us.We're delighted to hear that you love the location of our hotel and find it convenient with all the nearby shops and dining options. Providing our guests with easy access to amenities and attractions is something we strive for, and it's wonderful to know that it enhanced your overall experience.Your feedback is invaluable to us, and it motivates us to continue providing excellent service and maintaining high standards. We're glad that we could contribute to making your visit enjoyable and convenient.We look forward to welcoming you back for your third stay at the Champlain Hotel. If there's anything we can do to make your future stays even more enjoyable, please feel free to let us know.Thank you once again for your kind words and for choosing to stay with us. We can't wait to host you again soon!Warm regards,Champlain Hotel

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated. Very close to the lake and walking accessible to nearby Metro and Shoppers and downtown. Parking space is however limited. It was a pleasant stay.
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Raymond, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Champlain Hotel and appreciated the recent renovations.It's fantastic to know that our location near the lake, accessibility to the nearby Metro and Shoppers, as well as the proximity to downtown, contributed to a pleasant experience for you. We take pride in providing a convenient and comfortable environment for our guests, and it's always rewarding to receive positive comments.We do acknowledge your note about the limited parking space, and we appreciate your understanding. We are continually exploring ways to enhance our services and facilities, and your feedback helps guide us in our efforts.We look forward to the opportunity to welcome you back to Champlain Hotel in the future. Should you plan another visit, please feel free to reach out, and we will be more than happy to assist in ensuring your stay is even more enjoyable.Thank you once again for choosing Champlain Hotel, and we hope to see you again soon!Best regards,Champlain Hotel

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Thanks so much
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Tammy, Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great stay at Champlain Hotel.Our team is dedicated to providing exceptional service and a comfortable environment for our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable.If you have any specific highlights or experiences from your stay that you'd like to share, we would love to hear more about them. Your feedback helps us continually improve and enhance the guest experience.We hope to have the pleasure of welcoming you back to Champlain Hotel in the future. If there's anything you need or any special requests for your next visit, please don't hesitate to reach out. We're here to make your future stays just as wonderful as this one.Once again, thank you for choosing Champlain Hotel. We appreciate your kind words, and we look forward to hosting you again soon!Best regards,Champlain Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable and great staff
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Alan, Thank you for taking the time to share your feedback with us! We are delighted to hear that you found your experience at Champlain Hotel to be reasonable and that our staff left a positive impression on you.Our team takes great pride in providing exceptional service, and it's always rewarding to receive such kind words. Your feedback serves as motivation for us to continue delivering the best possible guest experience.If there's anything specific you would like to share about your stay or if you have any suggestions for improvement, we would love to hear more. Your insights are crucial in helping us maintain and enhance the standards that our guests deserve.We look forward to the opportunity to welcome you back to Champlain Hotel in the future. Should you have any future plans or special requests, please don't hesitate to reach out. We are here to ensure your next stay is just as enjoyable.Once again, thank you for choosing Champlain Hotel. We appreciate your positive review and value your patronage.Warm regards,Champlain Hotel

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything we needed
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Amanda, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your feedback. We are overjoyed to learn that your experience exceeded your expectations, resulting in a perfect 5 out of 5 rating!It is truly rewarding to hear that you enjoyed your time with us. We appreciate your kind words about your stay, and we are delighted that our team was able to contribute to the success of your visit. If there are any specific highlights or aspects of your stay that stood out to you, we would love to hear more about them.Thank you once again for choosing Champlain Hotel, and we hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Champlain Hotel

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given excellent as a review however there is not enough parking and at 1am when we returned after our event we were told to park down the street at the Metro and walk back to the hotel.
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Kelly, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your feedback. We sincerely appreciate your comments and apologize for any inconvenience you experienced regarding the parking situation.We understand the importance of a seamless and convenient experience for our guests, and we regret that the limited parking availability during your stay did not meet your expectations. Your feedback is crucial to our ongoing efforts to enhance our services and facilities.We apologize for any inconvenience caused by the late-night parking situation. Our aim is to ensure that our guests have a comfortable and stress-free experience, and we fell short of that commitment during your stay.We value your feedback, and we hope that you will consider giving us another opportunity to serve you in the future. If you have any further comments or if there's anything specific you would like to discuss, please feel free to reach out directly.Thank you once again for sharing your experience with us, and we appreciate your understanding.Warm regards,Champlain Hotel

2/10 Terrible

Domenico

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Domenico, Thank you for taking the time to share your feedback regarding your recent stay at Champlain Hotel. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.Your feedback is invaluable to us, and we would like to learn more about the specific issues you encountered during your stay. Please feel free to provide additional details so that we can better understand and address the areas that fell short of your expectations.Once again, we apologize for any inconvenience you may have experienced during your stay, and we hope to have the chance to regain your trust in the future.Thank you for bringing your concerns to our attention.Sincerely,Champlain Hotel

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Champlain Hotel on Feb 5, 2024
Dear Graham, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your feedback. We are overjoyed to learn that your experience exceeded your expectations, resulting in a perfect 5 out of 5 rating!It is truly rewarding to hear that you enjoyed your time with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and your positive feedback affirms that our efforts have made a positive impact.We appreciate your kind words about your stay, and we are delighted that our team was able to contribute to the success of your visit. If there are any specific highlights or aspects of your stay that stood out to you, we would love to hear more about them.Thank you once again for choosing Champlain Hotel, and we hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Champlain Hotel

2/10 Terrible

Julie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services. on Feb 1, 2024
Dear guest, Thank you for staying with us. You have rated the hotel 1 out of 5. We would really appreciate if you can share your experience in detail, it will help us to improve overall service for future.

10/10 Excellent

Mohsin, Markham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are little small.
Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 29, 2024
Dear Mohsin, Thank you for taking the time to share your feedback about your recent stay at Champlain Hotel. We appreciate your valuable input as it helps us strive for excellence in guest satisfaction.We're grateful for your acknowledgment of our hotel, and we understand that the size of the rooms fell below your expectations. Please accept our sincere apologies for any inconvenience this may have caused during your stay.Our team takes your comments seriously, and we are committed to continuously improving our accommodations to ensure a more comfortable experience for our guests. Your feedback regarding the room size will be shared with our management team as we explore opportunities to enhance our room configurations.If there's anything specific you believe would contribute to a more enjoyable stay in terms of room size or any other aspect, we would love to hear more from you. Your insights are invaluable as we work towards providing an exceptional experience for all our guests.Thank you once again for choosing Champlain Hotel. We look forward to the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Champlain Hotel

10/10 Excellent

Franca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but overall very clean and comfortable. Our room was in the lower level so we heard lots of noise above us in the middle of the night The breakfast included is just a continental breakfast not a full breakfast. We just stayed for one night so it was fine. Lots of restaurants near by.
Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 29, 2024
Dear Franca Thank you for sharing your thoughts on your recent stay at Champlain Hotel. We appreciate your feedback as it allows us to continually enhance our services and facilities to better serve our guests.We're pleased to hear that you found our rooms clean and comfortable, and we appreciate your understanding regarding the size. However, we regret any inconvenience caused by noise disturbances in your lower-level room. Please accept our sincere apologies for any disruption to your rest. Our team is committed to addressing these concerns to ensure a quieter and more restful environment for all our guests.Regarding the breakfast, we're glad to know it met your expectations for a one-night stay. Your feedback about the continental breakfast is valuable, and we will take it into consideration as we review and update our offerings. We aim to provide a satisfying dining experience for all guests, and your comments help us tailor our services accordingly.It's great to hear that you found plenty of dining options nearby. We're fortunate to be surrounded by a variety of restaurants, and we hope you had the chance to explore and enjoy the local culinary offerings.If there's anything specific you'd like us to address or if you have additional feedback, please feel free to contact us directly at the hotel. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.Warm regards,Champlain Hotel

4/10 Poor

Ashley

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Greeted by staff on their smoke break wearing street clothes - and then check in by them. Room was dirty and still had belongings from guest before us. Small and musty rooms. Woken every hour throughout the night with a toilet running .. parking spots for 10 cars for the entire hotel.. Would not recommend
Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 29, 2024
Dear Ashley, Thank you for taking the time to share your recent experience at Champlain Hotel. We sincerely apologize for the inconveniences you faced during your stay, and we appreciate your feedback as it helps us address issues and improve our services.Firstly, we apologize for the less than ideal encounter at check-in. It is certainly not our standard, and we deeply regret if the staff's appearance and behavior were not up to expectations. Rest assured, we will address this matter internally to ensure a more professional and welcoming atmosphere for our guests.Your comments about the cleanliness of the room are disheartening, and we sincerely apologize for the oversight in not providing you with a well-prepared and inviting space. Our housekeeping team will be reviewing our procedures to prevent such oversights in the future. Your experience is not reflective of our standards, and we are committed to rectifying this issue promptly.The disturbances you faced with a running toilet throughout the night are unacceptable, and we understand how this impacted your stay. Our maintenance team has been alerted to resolve this matter promptly, and we appreciate your patience in the meantime.If you have any additional concerns or if there's anything specific you would like us to address, please feel free to reach out directly at the hotel. We genuinely appreciate your feedback, and we are committed to making the necessary improvements to ensure a more enjoyable stay for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Warm regards,Champlain Hotel

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and clean. Comfy bed. Very limited parking is the only criticism
Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 29, 2024
Dear Justin, Thank you for taking the time to share your recent experience at Champlain Hotel. We appreciate your kind words and are delighted to hear that you enjoyed a nice, quiet, and clean stay with us. It's wonderful to know that the comfy bed contributed to your overall comfort.Your feedback is important to us, and we understand that limited parking was a concern during your visit. We apologize for any inconvenience this may have caused. We want to assure you that we are actively exploring solutions to improve our parking situation and provide a more convenient experience for our guests.If there's anything specific you believe would contribute to an even more enjoyable stay, or if you have any additional comments, please feel free to contact us directly at the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant experience.Warm regards,Champlain Hote

10/10 Excellent

Silvia, Maple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 29, 2024
Dear Silvia, Thank you for taking the time to share your recent experience at Champlain Hotel. We are thrilled to hear that you found our rooms clean and comfy during your stay.Your satisfaction is our top priority, and we are delighted that our accommodations met your expectations. Our team works hard to ensure a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we succeeded during your visit.If there's anything specific you enjoyed or if you have any additional comments, please feel free to share. We are always eager to receive feedback as it helps us continually enhance our services.We look forward to the opportunity to welcome you back to Champlain Hotel for another pleasant stay. If you have any future reservations or if there's anything we can assist you with, please do not hesitate to contact us at the hotel. Thank you once again for choosing Champlain Hotel, and we appreciate your kind words.Warm regards,Champlain Hotel

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Champlain Hotel on Jan 23, 2024
Dear David, Thank you for taking the time to share your feedback regarding your recent stay at the Champlain Hotel. We appreciate your honest assessment and are pleased to learn that your overall experience was positive, earning us a 4 out of 5 rating.Your feedback is invaluable to us as we continually strive to enhance our services and provide a memorable experience for our guests. We would love to hear more about your stay and any specific areas where we can further improve and earn that extra star.If there are particular aspects that stood out to you or if you have any suggestions for us, please feel free to share. We take your comments to heart and are committed to making every guest's experience even better.Thank you for choosing the Champlain Hotel. We look forward to the opportunity to welcome you back and provide you with a 5-star experience on your next visit.Warm regards,Champlain Hotel Management

8/10 Good

Stephen

Stayed 2 nights in Jan 2024
Response from Champlain Hotel on Jan 18, 2024
Dear Stephen, Thank you for taking the time to share your feedback regarding your recent stay at Champlain Hotel. We greatly appreciate your honest review and are pleased to hear that your overall experience was positive, earning us an 8 out of 10.Your input is important to us as we continuously strive to enhance the quality of our services. We are delighted that you had a generally satisfying stay, and we would love to learn more about any specific aspects that contributed to your rating.If there were any areas where we fell short of your expectations or if you have suggestions on how we can improve and earn that perfect 10 in the future, we would be grateful for your insights. Our commitment to guest satisfaction is unwavering, and your feedback is instrumental in helping us refine our offerings.We hope to have the pleasure of welcoming you back to Champlain Hotel in the future. Please feel free to reach out if you have any additional comments or if there is anything specific you would like to discuss further.Thank you once again for choosing Champlain Hotel. We look forward to the opportunity to serve you and surpass your expectations on your next visit.Warm regards,Champlain Hotel

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Champlain Hotel on Jan 12, 2024
Dear Jason,Thank you for taking the time to share your thoughts about your recent stay at Champlain Hotel. We truly appreciate your feedback, as it helps us improve and provide a better experience for our guests.We were disheartened to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay. We understand that a rating of 3 out of 5 indicates there were aspects of your visit that did not meet our usual standards.To address your concerns, we would greatly appreciate it if you could provide us with more specific details about the issues you encountered. Your insights will assist us in identifying areas that require attention and allow us to take corrective measures promptly.Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We value your patronage and look forward to the opportunity to regain your trust.Warm regards,Champlain Hotel

4/10 Poor

Sean

Stayed 2 nights in Jan 2024
Response from Champlain Hotel on Jan 9, 2024
Dear Sean, Thank you for taking the time to provide feedback about your recent stay at Champlain Hotel. We genuinely appreciate your honesty and value your input as it allows us to address areas where we can improve.We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered. Your feedback is invaluable to us, and we are committed to addressing the issues you have highlighted.To gain a better understanding of your concerns, we would greatly appreciate it if you could share more details about the specific aspects that led to your 2 out of 5 rating. This information will assist us in identifying areas for improvement and implementing necessary changes to enhance our guests' experience.Our goal is to provide exceptional service, and we are dedicated to making amends for any shortcomings you may have experienced. If there are specific details you would like to discuss further or if there is anything we can do to address your concerns, please feel free to reach out to us directly.Once again, thank you for bringing your concerns to our attention. We value your feedback and look forward to the opportunity to better serve you in the future.Kind regards,Champlain Hotel

8/10 Good

Millie

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Champlain Hotel on Jan 9, 2024
Dear Millie, Thank you so much for taking the time to share your fantastic 4 out of 5 review of your recent stay at Champlain Hotel. We are absolutely delighted to hear that your experience exceeded your expectations, and we sincerely appreciate your kind words.Our entire team is dedicated to providing an exceptional and memorable stay for all our guests, and it is truly rewarding to know that our efforts have made a positive impact on your visit. Your generous praise motivates us to continue delivering the high standards of service that Champlain Hotel is known for.It was our pleasure to host you, and we are thrilled that you found every aspect of your stay to be outstanding. If there are any specific highlights or particular team members who contributed to your positive experience, we would love to hear more about it.We value your feedback immensely, and we look forward to the opportunity to welcome you back to Champlain Hotel for another exceptional stay. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know, and we will do our utmost to accommodate them.Once again, thank you for choosing Champlain Hotel, and we can't wait to have the pleasure of hosting you again in the future!Warm regards,Champlain Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve
Wife and i stayed here for new years eve just to get away. The hotel was super quiet, we felt like we were the only guests in the hotel. The place is so quaint and nicely remodeled. The rooms are very clean and was very comfortable. There are many great restaurants within walking distants and many loacal shops as well. Great location. We would definately stay again and plan on staying there come summer for a boat trip.
Stayed 1 night in Dec 2023
Response from Guest Services. on Jan 9, 2024
Dear guest, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. We provide a memorable destination for business or leisure. It was our pleasure accommodating you, and we hope you will make The Champlain Waterfront Hotel your home away from home whenever your travels bring you to our city.

4/10 Poor

Jason

Traveled with family
Disliked: Staff & service, room comfort
What a let down.
Instead of providing concise, speedy seevice the front desk asked me 900 arbitrarily questions- even agter i mentioned was staying there for a funeral and reslly just wanted to check in. She changed the room i had originally booked to "give me a better room".. the room was at the back of the hotel with a view of the parking lot.. she said the parking lights are really bright and i should close the blinds and sometimes the trucks can be loud... not sure why she out me there. Also the hallway i was put in must have not had a single occupancy avaliable as per the next morning from 6-9 am all i heard was ither doors slamming open and shut. The continental breakfast was a joke. Incredibly disappointing.
Stayed 1 night in Dec 2023
Response from Champlain Hotel on Jan 9, 2024
Dear Jason, Thank you for taking the time to share your feedback about your recent stay at Champlain Hotel. We sincerely apologize for the challenges you encountered during your visit, and we appreciate the opportunity to address your concerns.We are truly sorry to hear that your check-in experience did not meet your expectations, especially during such a sensitive time. Your comments about the front desk interaction have been taken seriously, and we will be addressing this issue with our team to ensure a more empathetic and efficient check-in process.Regarding the room change, we regret any inconvenience caused by the placement at the back of the hotel. Your feedback about the brightness from the parking lights and potential noise from trucks is valuable, and we will review our room assignment procedures to prevent such occurrences in the future.We also apologize for the disturbance you experienced in the hallway during your stay. Please be assured that we will investigate and take measures to address any excessive noise concerns to improve the overall guest experience.Your disappointment with the continental breakfast is genuinely concerning, and we want to assure you that we are actively working to enhance our breakfast offerings. We value your input, and your comments will be shared with our culinary team for immediate review.We understand the importance of your stay, particularly given the circumstances, and we sincerely apologize for falling short of your expectations. We would like to make amends and ensure that your future experiences at Champlain Hotel are reflective of the high standards we aim to uphold.If you plan to visit again, please do not hesitate to contact us directly, and we will make every effort to ensure your stay is seamless and comfortable. Once again, we appreciate your feedback, and we thank you for bringing these matters to our attention.Warm regards,Champlain Hotel

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff - pleasant stay
Stayed 1 night in Oct 2023
Response from Champlain Hotel on Jan 9, 2024
Dear David, Thank you for taking the time to share your positive feedback about your recent stay at Champlain Hotel. We are delighted to hear that you had a pleasant experience and that our staff contributed to making your stay enjoyable.Our team takes great pride in providing excellent service, and it's truly heartening to know that their efforts did not go unnoticed. We appreciate your kind words about our staff's friendliness and helpfulness, as guest satisfaction is our top priority.If there are any specific team members who stood out during your stay, we would love to recognize their contributions. Your feedback serves as motivation for our team to continue delivering exceptional service to all our guests.We are grateful for your choice to stay at Champlain Hotel, and we look forward to welcoming you back on your future visits. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Once again, thank you for your positive comments, and we hope to have the pleasure of hosting you again soon.Warm regards,Champlain Hotel

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023
Response from Champlain Hotel on Jan 18, 2024
Dear Lynn, Thank you so much for taking the time to share your positive experience at Champlain Hotel. We are delighted to hear that you enjoyed your stay with us and that we were able to contribute to your overall satisfaction.It is truly rewarding for our team to receive such positive feedback, and we are thrilled to learn that our services, amenities, and hospitality met your expectations. Your kind words serve as a great motivator for all of us here at Champlain Hotel to continue providing exceptional experiences for our guests.We are constantly striving to create a comfortable and welcoming environment for our guests, and your feedback reinforces that we are on the right track.We hope to have the pleasure of welcoming you back to Champlain Hotel in the future. If there is anything specific you would like to share or if you have any suggestions for improvement, please feel free to reach out. Your input is invaluable as we work to enhance our guests' experiences.Once again, thank you for choosing Champlain Hotel. We look forward to the opportunity of serving you again soon.Warm regards,Champlain Hotel