Indoor pool, outdoor pool

Reviews of Crossroads Inn

2.5 out of 5
Crossroads Inn
1779 North 9th Street, Stroudsburg, PA

Reviews

5.6
Rating 10 - Excellent. 113 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 228 out of 1001 reviews" "
Rating 4 - Poor. 198 out of 1001 reviews" "
Rating 2 - Terrible. 238 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Christina

Closed permantely. Had no notification
Stayed 3 nights in Aug 2022

4/10 Poor

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pass on this one...not adequatly priced
Charged twice, be carefull. NO WIFI. Was woken up by staff knocking after midnight about charges but still not corrected. Looks like bathroom was wiped clean as best they could, but needs a upgrade or refresh. Overall the building is not just outdated but unkept. Old outdated room is dingy. Beds hard. Halls reek of smoke and pot.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
Good hotel for the money
Stayed 1 night in Mar 2022

2/10 Terrible

Dina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Owner was not able to provide a proper receipt cost us over an hour of aggravation. Receipt did not contain proper payment details including credit card used. Room smelled like smoke. I would suggest taking this place off your list of hotels. I can not detail the aggravation this short stay caused
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the Money
First impression was that the building was not presented in good condition. Secondly, it smell of mildew, furniture in lobby torn, corridors carpet was old and was not tight to floor. Wallpaper in room was peeling off plus you could see water damage in the ceiling.
Stayed 2 nights in Mar 2022

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Withheld details
Hotel being renovated -so they said. Water in lobby dripping from ceiling. Pool closed due to no obvious reasons. Just shut down, and blamed on renovations. Great employees doing the best they can. Wish I knew renovations were in process. May have been a better stay with the amenities open.
Stayed 3 nights in Mar 2022

10/10 Excellent

EDGAR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Shah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean hotel and the room. Some lights were not even working and the TV was not even a smart tv. Excuse they had was that they were renovating the hotel. Sorry, can't accept that. And the wifi was not available. Why? Same excuse. Only swimming pool was open, but again very untidy with the heating fan making lots of noise. Not worth the price at all.
Stayed 1 night in Feb 2022

2/10 Terrible

Grace A.

Stayed 1 night in Feb 2022

2/10 Terrible

Krista

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrible experience
DO NOT BRING YOUR CHILDREN HERE. The pictures on the web site are an absolute lie. This hotel was run down and dirty. There is a horrible smell in the air the minute you walk in that is sickening. The person at the front desk said he “didn’t really work there” that he was the nephew of the owner. We walked out and stayed elsewhere. The owner still charged me even though we walked out. Total disgrace.
Stayed 1 night in Feb 2022

2/10 Terrible

Allan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY AND OLD! STAY AWAY!
Horrible hotel, looks abandoned from the outside, strong smoke oddor as soon as you walk in. There was water in bathroom floor, heat did not work, no access for disable people. Hotel looks old and dirty. Will never stay there again
Stayed 1 night in Feb 2022

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service
The good the bad and the dirty
Conditions and service were terrible. Front desk service very unprofessional. If not for very friendly owner (who constantly walks around the hotel) and the very spacious heated indoor pool (not very clean) would not visit establishment again…
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
You couldn’t pay me to stay here again.
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror Show
There was a trash can full of water from the leaking ceiling in the middle of the lobby when we first entered, and the entire building smells like water damage. There was so much hair in our sheets we requested a clean set, only to find more hair in those somehow. The curtains had brown crust all over them. The pillows were stained so badly you could see it through the pillow cases. The exterior door is supposed to lock at 5p, but guests were coming in and out at all hours. The carpet in the hallways was rippled and destroyed. If we could have found any other place to stay we would have. It was a terrifying experience.
Stayed 1 night in Feb 2022

4/10 Poor

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

CARLOS

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not an "Inn" this is a shelter for section 8. Do not bring kids here. The pictures on the site are old and NOT up to date. This USED to be the Howard Johnson. They ran it into the groud and some chump bought it for a few dollars. This placed needs ALOT of updates and repairs. I wish i could upload photos of what this place really looks like. The lobby greets you with a blue garbage can collecting water as it falls from the ceiling. There are hoses running from the ceiling into the back office. The bright lights are not bright but yellow. The receptionist along with the staff look like they are residents of this shelter. The first floor stinks of cigarettes, marijuana, and dogs. As per the front desk, the dinning area has not been open since the beginning of the pandemic. The hallways have no heat. The vending machines and ice machines dont work. The carpet of the hallways feel squishy as you walk. Our room was ok. The carpet has never been cleaned. The shower is dingy and stained. We didnt shower. The rear doors of the Inn say that they close at 5pm and a card is needed to enter, they dont work. The door is always unlocked. The rear parking lot doesnt have adequate light. Very dark and unsafe at night. The new people who took over this location have not spent one dime to upgrade this location. I will never go back. Expedia should update the pictures.
Stayed 1 night in Feb 2022

4/10 Poor

Andrianna

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Iryna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!
Horrible place to stay. Dirty and gross. DO Not go there!!!!
Stayed 1 night in Feb 2022

4/10 Poor

Diane Grace

Disliked: Cleanliness, property conditions & facilities, room comfort
No wifi
No wifi in rooms. Carpet feels damp. Hotel old & needed to be maintained
Stayed 1 night in Feb 2022

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable, heat worked great, shower was hot.
Stayed 2 nights in Jan 2022

2/10 Terrible

Betty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
The mattress was broken on one side and very uncomfortable, the ceiling was water damaged and the stucco was falling off, non smoking room had nicotine stains in bathroom, tiles were lifted, tub was gross. To make matters worse there was some horrible all when I. The room and I could NOT stop sneezing, ultimately woke up with a horrible nose bleed on Sunday. Toilet was stopped up and took over an hour to get a plunger. No maintenance guy, just a plunger. Worse yet, the entire floor reeked of weed and cigarette smoke (again, non smoking) AND there were drug deals going on in the hallway!!!! I talked to a local who said that dealers rent the rooms to sell heroin! I wouldn’t have believed it if we handn’t heard this going down in the hallway! Carpets were worn and wrinkled, creating a trip hazard, room appliances were old and yellowed and nasty! Pics online showed a beautiful and bright Wyndham Hotel, this place was dark, dank, freezing cold in the hallways and ugly all over!
Stayed 2 nights in Jan 2022

2/10 Terrible

Jodi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 1 night in Jan 2022

6/10 Okay

Colleen

Disliked: Amenities, property conditions & facilities
This property was very dated and poorly kept up. It was an old Howard Johnson’s that seems to have been acquired and never updated.
Stayed 1 night in Jan 2022

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GO
Clerk was extremely rude, Didn’t mention at check in there was no wifi due to renovations as soon as I get to my room I try to connect for work. I can’t find any so I call the desk now she tells me there is no wifi. Mind you the bathtub is scuffed up marks all over the bathroom curtains ripped layers of dust on dresser and microwave. I go to front desk for a refund I’ve been in the room a total of 3 minutes she says she can’t do anything for me that I just have to deal with then was extremely unprofessional with the hotels.com rep I had called need less to say I got my refund 😁
Stayed 1 night in Jan 2022

4/10 Poor

Sumaya

Traveled with family and small children
Disliked: Staff & service, amenities
NOT GOOD
Stayed 1 night in Jan 2022

2/10 Terrible

Chelsea

Stayed 1 night in Jan 2022

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible nightmare
We actually never ended up staying at the hotel. It was a complete health hazard with mold and spires throughout the hotel. We took one look at the room and there was no way my husband and children would stay there. I am planning on calling the health inspector on this place and hope they get shut down!!! I advise you to remove from your site all together
Stayed 1 night in Jan 2022

4/10 Poor

Lori

Traveled with partner
Disliked: Property conditions & facilities
Hotel has many issues and is very run down. Best I can say is that the bed was comfortable, the shower was hot and the t.v. worked.
Stayed 1 night in Jan 2022

10/10 Excellent

Schaili

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Sencere

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you can help it, DON’T STAY HERE
This was one of, if not the filthiest places i’ve ever had the unfortunate to stay in. There was dirt in the tub, cobwebs in the windows, the carpet was visibly dirty, there was grime in the mini refrigerator. the list goes on and on.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Wasnt a bad stay but the place could REALLY use a face lift. It looked run down inside and out.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

2/10 Terrible

phillygroup, philadelphia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room stunk like cat urine when turned on heater and carpets are wore down.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was dirty no remote for tv ice machine no good or vending machines.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was very outdated. I understand that with COVID-19 a lot of things are closed but I feel the restaurant/lounge could have been open. The bed was TERRIBLE! I’m could barely walk when I first got up in the morning. I expected more for $125.00 per night.
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveler

The room was spacious...that's about the only positive I can give...According to their website, their restaurant, bar,and gym were supposed to be open
Stayed 2 nights in Oct 2020

4/10 Poor

Eliezer

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Edward

Disliked: Cleanliness, property conditions & facilities
The place is very run down. Customer service was not the friendliest or not the best around
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Neighbors were extremely loud at 11:30 pm. Hallways smelled of marijuana. Just overall really sketchy.
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

2/10 Terrible

Giselle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Qwantiasha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020