Exterior

Reviews of Holiday Inn Express Bartow, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bartow, an IHG Hotel
1565 N Broadway Ave, Bartow, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 456 out of 699 reviews" "
Rating 8 - Good. 171 out of 699 reviews" "
Rating 6 - Okay. 36 out of 699 reviews" "
Rating 4 - Poor. 12 out of 699 reviews" "
Rating 2 - Terrible. 24 out of 699 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my family and I had a great stay. One night we experienced excessive noise from the room next-door. I unfortunately had to call and complain after a couple of attempts to have them lower the noise because they kept waking up my baby. The front desk took care of it, and it was very quiet after that.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lydia

Stayed 6 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fantastic and staff extremely friendly. Thoroughly enjoyed our stay!
Stayed 3 nights in Feb 2024

10/10 Excellent

Donald

Stayed 1 night in Mar 2024

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent the days we stayed and room was very clean.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Stayed 1 night in Feb 2024

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice location for everything we did there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and friendly.
Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Dr Anouar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent at night and day time shifts were very friendly and welcoming. The lady who cleaned the room was so kind. The breakfast crew also were efficient and helpful to me and my kids. Dove products were the good surprise inside the room. Overall, thank you so much for everything. Will go back
Stayed 2 nights in Jan 2024

8/10 Good

Isa

Traveled with family and small children
Liked: Amenities, property conditions & facilities
I like the cleanness of the property, but was too close to the street too much noise
Stayed 2 nights in Jan 2024

10/10 Excellent

gabriel

Stayed 2 nights in Jan 2024

4/10 Poor

Cristian, Dacula

Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was extremely clean and it was a sorpresive for me because is an small hotel. The beds and the room were very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Seirra, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely pleasant, very welcoming, very positive attitude really made me feel at home. The room was exactly as described and the amenities were perfect. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food service gentleman was outstanding, friendly and courteous. The food was presented very nicely the portions were generous. I would stay at this location again for the kindness that Gary Leads showed everyone that came in.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Liliana

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sandy

Stayed 2 nights in Oct 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautiful hotel, so clean and well organized. It has a wonderful breakfast area and the guy that takes care of that area was so nice. We will stay there for fiture visits to Bartow.
Stayed 7 nights in Oct 2023

8/10 Good

STEVEN

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The room with very comfortable and the shower was great. Everything was clean. I give it a four stars.
Stayed 1 night in Oct 2023

2/10 Terrible

Katya

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please beware! I got bitten by bed bugs. Never before in my life. Nasty bites. Hotel’s general manager took it upon himself to educate me about bed bugs, so in short dismissed me (and in the end simply hung up on me). Evidently, according to him, I could have been bitten in my rental car or a restaurant booth. He said, bed bugs can be everywhere and I could have been bitten everywhere else, but not at his hotel. He also implied that I should have looked for bed bugs myself to make sure there were none. :0 please note the hotel has reviews on other websites from people complaining about bed bugs.
Response from Holiday Inn Express Bartow on Oct 17, 2023
Unfortunately, you have done nothing but twist everything that was said to you. You admitted that the room looked clean and you saw no presence of any bugs or activity in the room yourself but you have bites so you have convinced yourself that we have bed bugs. I explained to you that we have had the room inspected twice and there are no bugs present in that room but we will continue to monitor the situation as we do take your concerns very seriously.I also explained that since you did not see any bugs here and we have not found any bugs here, we are not able to confirm the incident resulted from here.You are not even certain they are bed bug bites. You just convinced yourself they are because of what you saw on the internet. Those are your own exact words.Your concerns are documented. We will continue to monitor the room for any bug activity and be sure to take all appropriate measures to eradicate any problems.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a friendly check in and everything was as it should be!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Carin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great if you could add an electric car charger. Otherwise, the stay was great.
Stayed 2 nights in Sep 2023

2/10 Terrible

PATRICIA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

melanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfeast and the gym was really convenient. Hotel was really nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shamia, Bartow

Stayed 1 night in Sep 2023

10/10 Excellent

Sung hee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great stay. The breakfast was great and all the staffs were very friendly. We will definitely stay there again!
Stayed 6 nights in Aug 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Amenities
Great stay!
Stayed 2 nights in Aug 2023

10/10 Excellent

Maidember

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, especially the bedsheets and towels.
Stayed 2 nights in Aug 2023

6/10 Okay

Kodi

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was friendly and overall good stay. I just didn’t like that the a/c unit was leaking water onto the carpet in my room. And upon check-in I was told that “the leak happens when it rains” but then the next day I was informed a technician could in fact fix the leak.
Stayed 3 nights in Jul 2023

6/10 Okay

Roni

Traveled with partner
it was average hotel stay
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Angela

Stayed 2 nights in Jul 2023

2/10 Terrible

Andres, Doral

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We travel with out service dig and called in advanced to know if it was ok and the said YES. When we arrived at the property the didn’t let us checked in and even asked what kind if service dog was. We have to find a last minute hotel and pay a lot!!! Will never recomend this hotel
Stayed 2 nights in Jun 2023
Response from Scott S on Jul 4, 2023
We do allow service animals, However if you indicate that your animal does not provide any service as required by Federal ADA regulation, we cannot allow the animal. Emotional Support animals are not recognized as service animals by Federal ADA guidelines.

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023

10/10 Excellent

Vernea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Glenn

Business traveler
Liked: Staff & service
The hotel is older and appears refurbished to adequate standards. There was a large crew of construction workers staying there. Not to much of an issue until I got in the elevator and one of them belched loud enough to be heard in Alaska.
Stayed 1 night in Jun 2023

8/10 Good

Pawel

Stayed 1 night in Jun 2023

2/10 Terrible

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The elevator had a sign that said they were shutdown because of the rain, seriously? Had to climb up to 3rd floor….
Stayed 1 night in Jun 2023

10/10 Excellent

KENNY

Stayed 1 night in Jun 2023