“negative impression”
we stayed in the hotel in november, the week before "christmath markets". the hotel was almost empty. we booked a double room with two double beds and paid extra for that. we were placed on the last, fifth floor, which was actually an attic floor. the room was very small. It had one bed,which consisted of two matrasses with one queen bed headboard, and was even covered by one cover. when i told the male receptionist that we ordered a room with two separate beds, he rudely answered that it was the room we ordered. when i asked him to change the room to a lower floor with two separate beds (the hotel was almost empty), he abrubtly refused to do that, explaining that if members of euro parlament would want to come to the hotel and stay there, they would want to stay in their regular room. overall, it was not what we ordered. it was not a three star hotel. the bathroom was moldy and smelled like mold. there was a a small, single person closet, there was no refrigirator or minibar there. there was a safe and the room was cleaned and towels were changed every day. the male clerk at the front desk was very rude. there was a continental breakfast for 12 euro per person. the hotel was somewhat off tourist center. overall, very dissappointing experience.