“Impeccable service and location!”

I loved this hotel! My luggage was lost on the way to Basel and they could not have been more concerned and helpful. Ava and Oliver placed phone calls, chased down the luggage and tried to have it delivered before we left for our river cruise the next morning. The airline had a different idea - send it to the river boat but none of us knew that. And, they worked both days to get the luggage in my hands. The hotel itself is great and will be my home base next time I go to Switzerland. It is central to the old city-just a short walk, and they furnish a travel pass for trams and buses for places that are too far to walk. The hotel is neat and clean and has that wonderful Swiss breakfast! Nice wine and appetizer table in the evening. Overall, a terrific experience even if my luggage was lost and Basel at Christmas was wonderful. What a nice city - well worth a trip back again for longer than 2 days next time.