Bar (on property)
Check availability

Reviews of Radisson Blu Hotel, Basel

4 out of 5
Radisson Blu Hotel, Basel
Steinentorstrasse 25, Basel, BS

Reviews

8.4

Very Good

Rating 10 - Excellent. 106 out of 231 reviews" "
Rating 8 - Good. 76 out of 231 reviews" "
Rating 6 - Okay. 31 out of 231 reviews" "
Rating 4 - Poor. 10 out of 231 reviews" "
Rating 2 - Terrible. 8 out of 231 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception on Apr 15, 2024
Dear Stephanie, Thank you for your feedback. We hope we get the chance to welcome you back soon again!

10/10 Excellent

Valencia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay cation
Our stay was very comfortable, even after having to change rooms. We had to change rooms because there wasn't a bathe tub for our baby to have a bathe, instead there was a shower. I suggested having a few bathe tubs from a local store that could've easily fit in the shower, to stop the inconvenience of having to change rooms. Overall, our stay was very pleasing and we enjoyed the hospitality and catering. The team was good all round. Like a very oiled engine, they all worked really well. BZ
Stayed 7 nights in Dec 2023
Response from Ayoub on Jan 9, 2024
Dear Valencia,Thank you for taking the time to share your feedback with us. We are delighted to hear that despite the initial room change, your overall stay was comfortable, and you enjoyed the hospitality and catering.Your suggestion about having portable bathtubs is appreciated, and we will certainly consider ways to enhance the convenience for families with babies.We appreciate your kind words about our team, and we look forward to welcoming you back for another pleasant stay.Best Regards,Ayoub MoaRadisson Blu Basel Team

8/10 Good

Ryan

Stayed 2 nights in Dec 2023
Response from RN on Jan 14, 2024
Thank you for your feedback! We look forward to be welcoming you back soon. Once again thank you for for staying with us. best, Reception

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They have charged me twice for the stay and the room was dirty
Stayed 2 nights in Dec 2023
Response from Ayoub on Jan 9, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay, including the billing error and cleanliness issues. Rest assured, we will investigate and rectify the double charge if you provide us your reservation Number or date of stay with the Name of the Guest . Your feedback is valuable, and we appreciate your understanding. If there's anything else we can do to address your concerns, please feel free to let us know.Kind regards,Ayoub MoaRadisson Blu Basel Team

4/10 Poor

Rishi

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Dirty towel Internet not given due to wrong pass Reception line never pick up
Stayed 1 night in Dec 2023
Response from Ayoub on Jan 9, 2024
Dear RishiWe deeply regret the issues you encountered during your stay, such as the dirty towel, internet access problem, and difficulties reaching the reception. This falls short of our usual standards, and we sincerely apologize for the inconvenience. We take your feedback seriously and will investigate and address these issues to ensure they do not recur. Thank you for bringing this to our attention.Kind regards,Ayoub MoaRadisson Blu Basel Team

8/10 Good

Eric

Liked: Amenities
There was a smell in the hallway and near the lobby. The food was great, pool, sauna, steam room was great. Thank you
Stayed 2 nights in Oct 2023

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ups and down of Radisson Blu
Starting with the positives it’s a great location in the centre of Basel and the breakfast is truly exceptional. However, the rooms are very small, bathrooms are especially tiny. The refrigerator didn’t work my entire stay despite asking for a repair. TV didn’t seem to work for English channels- apparently there is something wrong with the satellite. Plenty of other hotels to choose from in Basel.
Stayed 3 nights in Sep 2023

8/10 Good

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel.. Good location
Nice hotel. Great breakfast. Friendly staff.. We had issues with hot water but although it was inconvenient to change rooms it was resolved promptly.. Close to major eating area. Tram to station from front door.
Stayed 2 nights in Sep 2023

10/10 Excellent

Faith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Incredibly good service in check-in. Error made on check out but they amended this and contacted me well to resolve. Helpful staff. Great location - near station and close to nice parts of town.

6/10 Okay

Claudine

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really wanted to rate this hotel higher but the two nights we stayed there, the Air-Conditioning was not working properly. Initially, I thought it was just our room, but as I opened the window for air, I noticed a lot of other guests did the same. The hotel is so clean and well maintained, it’s a shame the A/C situation is something beyond the staff’s control. Other than that, we thought the staff was wonderful and a lot of them are multilingual and it was nice that they are able to cater to international guests. Hotel is so convenient to everything is close to Basel’s old town.
Stayed 2 nights in Aug 2023

2/10 Terrible

marcos

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Really bad. A hotel that aims to be 4 star and A. Air conditioning not working B. Safe broken C. Curtain broken And when I told the receptionist, the answer was that they had no technician and nobody offered a solution. Not even the management tried to connect to us. Stay way from this place.
Stayed 2 nights in Jul 2023
Response from Radisson Blu Hotel Basel on Jul 31, 2023
Dear MarcosThank you for taking the time to share your feedback. We apologize for your stay was anything less than pleasing due to the service you had received at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation. We are sincerely sorry for all the inconveniences that you have experienced. We appreciate the review and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Best regards, Your Online Reputation Team

8/10 Good

Richard

Liked: Property conditions & facilities
Very pleasant-Great location
Stayed 1 night in Jun 2023
Response from Radisson Blu Hotel Basel on Jul 31, 2023
Dear Richard,thank you for your good rating and kind comments. We are glad that you appreciated our central location and rooms. We hope to welcome you back soon!Best regards, Your Online Reputation Team

6/10 Okay

Daniella, Montclair

Stayed 2 nights in May 2023

4/10 Poor

Mark

Stayed 1 night in Mar 2023
Response from Radisson Blu Hotel Basel on Apr 21, 2023
Dear Mark,thanks a lot for being our guest and for sharing your rating with us and our future guests. We hope to welcome you very soon in our hotel.Kind regards, Your Online Reputation Team

6/10 Okay

nicola

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing
Disappointing standard for a Radisson Blu. Staff were lovely as was spa area. Rooms scruffy and could be cleaner.
Stayed 2 nights in Jan 2023
Response from Toni Effenberger Assistant Front Office Manager on Jan 23, 2023
Dear Nicola, we sincerely apologize for the unpleasant experience. Please inform us next time about your plans coming to Basel and we will make sure that you will have an amazing time here. Its a promise! Hope to see you soon,

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, enjoyed the steam bath and sauna room!
Stayed 2 nights in Dec 2022
Response from Toni Effenberger Assistant Front Office Manager on Jan 23, 2023
Dear Nanette! WOW thank you for sharing this great feedback here on this platform. Hope to see you soon again! Best regards,

8/10 Good

LMC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Great breakfast, staff friendly, good pool n facilities. Asked for a quiet room and was put next to lift and stairs, so didn’t sleep well. Was told it was a quiet room when checking in, was then advised it was because people were there celebrating so only room. We were celebrating our wedding anniversary- not sure what make some people more special? That said, room was lovely, staff friendly and breakfast good. Great location. Like the hotel doesn’t use single use shampoo bottles.
Stayed 1 night in Dec 2022
Response from Toni Effenberger Assistant Front Office Manager on Dec 31, 2022
Dear LMC, thank you for the feedback! We are glad that you enjoyed staying with us, even that you had a couple of issues this time. We genuilly apologize for the small inconveniences. We will make it up to you next time, you will not miss anything - its a promise! Wish you all the best for 2023.

8/10 Good

Hazel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice room ...but lighting was poor ....so many lights but few bright enough even to read by. Toilet quite small ...good job we were too!
Response from Toni Effenberger Assistant Front Office Manager on Dec 31, 2022
Dear Hazel, thank you for your feedback. We will follow this up! Moreover, we are glad that you had such a good time with us in Basel. Best regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Toni Effenberger Assistant Front Office Manager on Dec 31, 2022
Dear Elizabeth, thank your for this amazing rating & the kind words! We are delighted to see that you had such an amazing time with us. Wish you all the best for 2023!

8/10 Good

Jamilyn

Stayed 3 nights in Dec 2022
Response from Toni Effenberger Assistant Front Office Manager on Dec 31, 2022
Dear Jamilyn, thank you for the great feedback! We are more than happy to see that you have enjoyed staying with us! Wish you all the best for 2023!

6/10 Okay

Verena

Traveled with partner
Disliked: Amenities, property conditions & facilities
noisy (streetcars below window)
Stayed 2 nights in Dec 2022
Response from Toni Effenberger Assistant Front Office Manager on Dec 31, 2022
Dear Verena, thank you for your feedback. We are glad that you have enjoyed your time in Basel.We sincerely apologize for the noise, therefore please ask our staff next time to reserve a quiet room to the inner courtyard of our hotel. We will be delighted to fulfill your wish! Best regards,

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
so hot throughout hotel , will not be going back
Air-con not working, not broken switched off. No fresh air, rooms unbearably hot and stuffy bar closed by 10!!
Stayed 1 night in Oct 2022
Response from Toni Effenberger Assistant Front Office Manager on Oct 30, 2022
Dear Richard, thank you for your honest feedback. We genuilly apologize for the issues you were facing during your stay in our property. Please never hesitate to get back to our staff refering any concerns that you might have. We are always doing our best to help our guests and I am sure that we could have found a suitable solution for you. We are sorry to read that you are not planning to come back to our house, but we would like to show you that we can do better. We will be more than happy if you would give us a second chance. Best regards,

8/10 Good

Hadi

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2022

4/10 Poor

nora

Stayed 1 night in Aug 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
Dear Nora, we are afraid to see your feedback! Seems like there were a few points which you obviously did not like. Could you provide us any further feedback so that we will have the chance to improve those points in the future? We will be more than happy to take your feedback. Nevertheless, we hope that you had a good time here in Basel and that is has not been your last trip to our property!

8/10 Good

Richard

Stayed 2 nights in Aug 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
Dear Richard, thank you for your kind feedback! We are glad that you enjoyed staying with us! Best regards,

8/10 Good

Leroy

Stayed 1 night in Aug 2022

10/10 Excellent

Virginie, ISSY LES MOULINEAUX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel - super staff - good breakfast - very nice rooms - I highly recommend it.
Stayed 1 night in Jul 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
Dear Virgine, WOW! Thank you for this great feedback! We are glad that you had such a nice time here in Basel! Hope to see you soon again. Best regards,

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service team was excellent, welcoming and warm. Rooms was great.
Stayed 1 night in Aug 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
WOW Yun! Thank you so much for this amazing feedback! We are more than delighted to read your kind comments towards our staff! We will be happy to see you again! Best regards,

6/10 Okay

Thomas

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice hotel but needs attention to service
The room smelt of cooked food and there was no soap in any of the containers. Restaurant was closed.
Stayed 1 night in Jul 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
Dear Thomas, thank you for your honest feedback. We see that there some points which were not matching your expectations and since we are always looking forward to improve - we would kindly request some more details about your experience in Basel. In general we hope that you had a good time here and that is has been not the last visit! We are looking forward hearing from you! Best regards,

10/10 Excellent

DUMITRASCU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short visit to Basel
Never disappointed by Radisson! We were having a premium room, with a nice couch, a super comfortable bed, a clean bathroom, excellent Airco-imagine outside 33 C. Only one day, but it was worth it. Well done -Radisson!
Stayed 1 night in Jul 2022
Response from Toni Effenberger Assistant Front Office Manager on Sep 28, 2022
WOW Dumitrascu! You are charming! Thank you so much for this lovely words, we are more than delighted to see that you had an amazing time - and hopefully always will! Best regards & thank you for your loyalty!

10/10 Excellent

Lars

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine city hotel, like every Radisson Blu property that we have stayed at. A bit on the expensive side for personal vacation travel in my income class.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!
Stayed 1 night in Jul 2022

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Well located, rooms are big. Very clean and modern
Stayed 1 night in Jul 2022

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to station, good facilities and nice size room
Stayed 3 nights in Jun 2022
Response from Nicola Grupp on Jun 10, 2022
Dear Lorraine, Thank you so much for your kind review on expedia. We appreciate this a lot! Looking forward to welcome you back soon. Kindest regards, Nicola & Team Nicola Thomas Grupp General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, the location excellent. The only complaint was that the AC did not work well. We tried opening the window but the street was too noisy.
Stayed 2 nights in May 2022

8/10 Good

Graham

Stayed 2 nights in May 2022
Response from Nicola Grupp on Jun 10, 2022
Dear Graham, Thank you for your review on hotels.com Looking forward to welcome you back soon! Kindest regards, Nicola & Team Nicola Thomas Grupp General Manager

10/10 Excellent

Balazs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well kept. The staff are friendly and professional. You get a Basel Pass which entitles you to free travel on the teams and buses, including the airport bus. The hotel is centrally located and many of the sites are within 15 mins walking distance. There are several eateries on the street that cater for all tastes. Highly recommended.
Stayed 4 nights in May 2022
Response from Radisson Blu Basel on May 13, 2022
Dear Mark, thank you so much for taking the time and giving us great feedback on your stay. We really appreciate that and are super happy that you enjoyed your stay at Radisson Blu Basel. Very best regards, Nicola & Team Nicola Thomas Grupp General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast music is just awful. the rest is perfect
Everything was perfect, until we had breakfast. The music is just horrible and agressive - the kind youngsters play by the lake, with percuting heavy basses. or that can be heard in spanish malls. Totally unfit to such a prestigious hotel.
Stayed 2 nights in Apr 2022
Response from Nicola Grupp on Jun 10, 2022
Dear Anonymous, Thank you for your review and the constructive feedback provided. Unfortunately, we ruined a great experience obviously by the wrong music at breakfast. That should not be the case and we have amended some options in settings from our music provider. It is actually a provider especially for hotels with selected moods for certain times. Maybe sth. went wrong here, but we can assure it was not a staff member playing his favorite music. This is fully automatized. Would be great if we could welcome you back soon and provide a fully excellent stay next time. Kindest regards, Nicola & Team Nicola Thomas Grupp General Manager

10/10 Excellent

Cheveda

Liked: Cleanliness, staff & service, property conditions & facilities
I had dinner in the lobby restaurant. The drinks and food were great.
Stayed 1 night in Mar 2022
Response from Toni Effenberger Assistant Front Office Manager on Mar 20, 2022
Dear Cheveda! Thank you so much for your kind words, we are delighted to read that you enjoyed staying with and ee will be happy to welcome you again! Best regards

8/10 Good

Richard

Stayed 1 night in Dec 2021

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Toni Effenberger Assistant Front Office Manager on Feb 3, 2022
Dear Sandra, thank you for this amazing feedback! We love to see that you had a great stay with us! We hope to welcome you soon again to our property in Basel. Best regards,

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Toni Effenberger Assistant Front Office Manager on Dec 13, 2021
WOW Mike! Thank you for this great rating! Have a great cristmas time & an amazing start into 2022! Best regards,

10/10 Excellent

Filip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Toni Effenberger Assistant Front Office Manager on Dec 12, 2021
WOW Filip, thank you for this amazing feedback! We are delighted to see that you had such a great time with us! Best regards,

6/10 Okay

Janell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Marta B

Stayed 2 nights in Nov 2021

10/10 Excellent

ELISABETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful; great selection for breakfast and hotel close to lots of restaurants.
Stayed 2 nights in Oct 2021
Response from Toni Effenberger Assistant Front Office Manager on Dec 12, 2021
WOW Elisabeth! Thank you so much for sharing your feedback with us and thank you much for the kind words towards our staff! We are always delighted to host you again! Best regards,

10/10 Excellent

Dina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk management
World’s best receptionists! Super professional and friendly staff. Special thanks to Neil and Do Santos. I will definitely recommend this hotel to everyone.
Stayed 2 nights in Oct 2021
Response from Toni Effenberger Assistant Front Office Manager on Dec 12, 2021
WOW Dina! Thank you so much for these kind words! We will forward that to our team members, always well seen, thank you! Hopefully you will come back for more pretty soon! Best regards,

8/10 Good

Batsheva, Mazkeret batya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021