Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Good location for business or pleasure

Posted Apr 12, 2015
It was a expensive. We added a 3rd person and the upgrade charge and extra bed charge was excessive. It was over $150 per night for this addition.
Comment from Hotel Management
Apr 14, 2015 by Swissôtel Le Plaza Basel, Hotel Management
Dear guest Thank you very much for your feedback! I shared your message with the team and we would like to have a look at your invoice again and see if there is anything we can do for you. Therefore, I would like to ask you to send us your contact details so that we can get in touch with you directly. We hope that the pleasant memories of our hotel will prevail, and we would be pleased to convince you during your next visit. We look forward to welcoming you back soon and in the meantime, if there is anything else we can do for you, just let us know. Yours sincerely Brigitte Fritz General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Köln

schönes Hotel, Stadtmitte nah,

Posted Mar 2, 2015
Pros: die nähe zur Stadt-Mitte, öffentliche Verkehrsmittel vor der Tür und natürlich das Tagesticket
Cons: Ja, der Einbau von neuen Fenstern, sie sind undicht, der Wind bzw. die kalte Luft kommt ins Zimmer
Location: am Messeplatz, von hier aus kann man auch zu Fuß in die Altstadt gehen zum zB. zum Einkaufen, Kultur PUR ansehen, den Rhein oder das Münster bestaunen
war leider etwas zu kurz, aber sonst war alles ok. Allerdings waren wir auch nur zur Basler Fasnacht angereist. Das Wetter war nicht besonders schön, es Regnete viel. Ach ja, Basel ist sehr, sehr TEUER!! Getränke, Kaffee und das Essen bis 100% teurer wie in Köln
3 out of 5
Recommended
for Everyone
by A verified traveler

Business Traveler

Posted Feb 9, 2015
Overall the hotel is clean and staff is friendly. However, the wash cloths/towels were not replaced nor the toiletries. I had a total of 4 Qtips which I used the first two days.
Comment from Hotel Management
Mar 12, 2015 by Brigitte Fritz, Hotel Management
Dear guest Thank you very much for your feedback. I am glad that you are pleased with the cleanness and friendliness of our staff and I am sorry to hear that your towels and toiletries were not replaced during your stay. I shared your message with the team and we are thankful for your feedback! It helps us to improve our services and offers. We hope that the pleasant memories of our hotel will prevail, and we would be pleased to convince you during your next visit. We look forward to welcoming you back soon and in the meantime, if there is anything we can do for you, just let us know. Yours sincerely Brigitte Fritz General Manager
1 out of 5
Recommended
for Families
by Alfonsofrom London

DEFINITELY NOT A 5 STARS HOTEL AND SERVICE

Posted Jan 8, 2015 on Hotels.com
Arrival: luggage porter wasn't there to assist with the luggage. Check in: I was asking for upsell and the receptionist keep pushing for an upgrade with only 2 bottle of complementary water. No amenities were place in our room and 2 twin separate bed was offering as king size room, as an alternative queen room was offered. Room condition: permant stain on the carpet, scratch on the wardrobe. Concierge: (in the late evening) the employee instead of assisting us for a restaurant booking was chatting on Facebook The departure was great the team was very helpful
Comment from Hotel Management
Mar 21, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Alfonso, First of all, I would like to thank for your time to evaluate the swissôtel basel on hotel.com. My team and I were very sorry to read, that you did not enjoy your stay with us. Rest assured the issues mentioned have been addressed We are looking forward to the possibility of welcome you again and to convice you of the Swissôtel Basel during your next visit to our city. Sincerely Brigitte Fritz General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Surprisingly pleasant experience!

Posted Dec 24, 2014
Such an inexpensive hotel, we figured the worst but only needed a place for one night. Instead we got the friendliest and most professional staff, a clean, quiet room (515), a decent workout in the spacious gym, comp bottles of water, and a free 24-hr tram pass - even tho the historic city is only a 15-min walk away.
Comment from Hotel Management
Dec 30, 2014 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest Thank you very much for publishing your rating. I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
5 out of 5
Recommended
for Families
by Alexanderfrom Ayrshire

Classic room

Posted Nov 30, 2014 on Hotels.com
Had a classic room it was everything you could need a giant bed. Toiletries refreshed every day in bathroom. Coffemaker/tea and fridge in room. Dressing gown and slippers. Hotel provides complimentary chilled water, tea/coffee. Towels in reception for runners. Also on every floor there are coffemakers and complimentary coffee/tea available. Hotel is in an ideal location for getting around Basel.
Comment from Hotel Management
Feb 7, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
5 out of 5
Recommended
for Business Travelers
by Rémifrom France

Bien situé, propre et tranquille.

Posted Nov 17, 2014 on Hotels.com
Hotel facile d'acces depuis la gare de Basel (10 mn en tramway), quartier tranquille avec plusieurs restaurants. 15 mn a pied du centre historique, mais pres du parc des expositions et parfait pour un séjour d'affaires. Chambre propre et spacieuse, sans bruit. Personnel attentif et poli.
Comment from Hotel Management
Jan 24, 2015 by Swissotel Le Plaza Basel, Hotel Management
Cher Rémi Nous tenons à vous remercier d’avoir pris le temps de nous avoir répondu et vos observations ont retenu toute notre attention. Les avis et remarques comme les votres sont très importants afin d’assurer une qualité de service optimale et de répondre de la meilleure des façons aux attentes de notre clientèle. Nous vous souhaitons une bonne semaine et vous présentons, Monsieur, nos salutations les meilleures.
2 out of 5
by A verified travelerfrom nyc

Budget hotel for a lot of money

Posted Nov 7, 2014
A very central hotel for sure, but I don't want to pay 350/Nite for a college dorm! No anti-scald in the shower was a great beginning. A bathtub that was over 20" off the floor was an accident waiting to happen. A closet that could only fit 2 jackets. A breakfast with no cakes, cookies or sweets? This was like when you ask a person on a diet to bake a cake for your party and she replaces butter and sugar for applesauce and agave. Flat flat flat!
Comment from Hotel Management
Dec 5, 2014 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest First of all we would like to thank you for having chosen the Swissôtel Le Plaza Basel while you stayed in Basel. Also, we thank you for having taken the time to share your experience, which you have made all through your stay with us. We appreciate your constructive feedback. All kind of comments are crucial for us in order to evaluate and improve our services continuously. Please rest assured we shared your feedback with our entire team! Again said, we are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
4 out of 5
Recommended
for Business Travelers
by Janfrom Stavanger

Topp service og trikk foran døren

Posted Oct 28, 2014 on Hotels.com
Fint hotell med fin beliggenhet og usedvanlig informativ mottagelse. God frokost, men litt omstendelig. Trikk rett utenfor døren, og trikk i Basel er topp
Comment from Hotel Management
Jan 10, 2015 by Swissotel Le Plaza Basel, Hotel Management
Takk for tilbakemeldingen!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Nice hotel in Basle

Posted Oct 21, 2014
Great trip and lovely hotel. Breakfast was great and location pretty good. Total let down was the maid who woke us up twice in the morning by ringing the door bell to either clean the room or fill up the drinks fridge at 7.46am on a Sat and Sunday! I thought about complaining but it was time to head home before I knew it so didn't bother! Other than that it was a good trip.
Comment from Hotel Management
Apr 25, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest Thank you very much for your rating. We appreciate your positive and constructive feedback. All kind of comments are crucial for us in order to evaluate and improve our services continuously. Please rest assured we shared your feedback with our entire team, especially the housekeeping team! On behalf of the Swissôtel Le Plaza Basel Team I would like to apologize for any inconvenience we have caused. Again said, we are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager