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Reviews of Hotel Sassi

3 out of 5
Hotel Sassi
Via San Giovani Vecchio 89, Matera, MT

Reviews

8.2

Very Good

Rating 10 - Excellent. 54 out of 155 reviews" "
Rating 8 - Good. 73 out of 155 reviews" "
Rating 6 - Okay. 20 out of 155 reviews" "
Rating 4 - Poor. 5 out of 155 reviews" "
Rating 2 - Terrible. 3 out of 155 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Talin

Stayed 1 night in May 2023

10/10 Excellent

Robert

Stayed 2 nights in Jul 2022

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting would definitely recommend. You need to be able to walk as property not accessible via car. Our room needed refreshing with a lick of paint but otherwise really enjoyed our stay.
Stayed 3 nights in Jun 2022

8/10 Good

cong, durham

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find...... if you’re fit!
Loved this quirky hotel.... but you need to be fit to stay here - lots of steps, and rooms spread out over a number of buildings!
Stayed 1 night in Sep 2018

8/10 Good

james

Liked: Staff & service
Beautiful position but hard to find if driving. Pick up service from parking garage exorbitant. Breakfast a little disorganized as well as check-out .
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Someone at the front desk didn’t take the appropriate documentation so at 12:00 midnight, after we were asleep the front desk woke us up and we had to go to the lobby with our passports. It was scary and disturbing to my.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view. Heart of the Sassi
Dog friendly hotel near main piazza. Great view of the church and Sassi. Large breakfast selection. Street parking, I was able to find a free spot near the police station.
View from my room
Great restaurant and service , in town.

6/10 Okay

Sheetal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
The location was very good, in the midst of sassi. However the receptionist did not give us the room which we booked which was a cave room instead gave us a normal room, it was only when we asked she gave us a lame reason that it was through some random order and finally gave us the semicave room. Which was still a twin bed and not a double bed which we booked for. We felt like she was trying cheat us and save the good room for others. The room did not feel clean either. On the other hand the breakfast was excellent.

8/10 Good

sharon, VA

Liked: Cleanliness, staff & service, property conditions & facilities
FABULOUs location and spot to visit
If you have heavy suitcases or have any mobility handicaps-don't even think of staying in this location unless you are Atlas. I highly recommend going to this spot. It is exceptional and very authentic and in keeping with the history of the area. DO NOT miss this incredible - unique place. It is so special. Don't come hungry to the breakfast table. Poor selection. Have a coffee and fruit and move on. The ferrel cats in the area awoke us fighting several times during the night. Wear hiking or athletic shoes the entire time. People were so friendly and we ate dinner at a divine seafood restaurant not far from the hotel (in one of the caves). ENJOY!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the middle of the sassi
close enough to walk to the train station guided tour worthwhile

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Stay
My stay was brief, but magical. I've had knee surgery which encumbers me when carrying luggage. The hotel provided someone to hoist my bag and carry it to the piazza above to meet my taxi. The hotel is lovely. Breakfast is ample. The views are wonderful.

10/10 Excellent

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of the Sasso with a fantastic outlook opposit the cathedral. Short distance down to Sasso Main Street or up to the square and "la passegiatta" main drag. You can drive down into the Sasso on via fiorentini to quickly drop off or pick up bags

10/10 Excellent

jean pierre, hollywood ,florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matera charming city
Nice location but difficult to access if you have lugages ..travel light

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great town. A bit disappointing hotel
Was disappointed with the "suite". Balcony was down the stairs and down the hall. The neighborhood makes up for everything though. It was very clean although worn. Staff was fine. Must say, the number of stairs required to reach the hotel makes this a difficult location for anyone who is not in physically fair condition or anyone who has anything more than a backpack to carry. Whew!

6/10 Okay

ANDREW, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and that's about it.
The room's location is great. Right in the heart of the Sassi. The room itself was bad. Cold and damp. Everything in the suitcase was damp after two days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Charming hotel in a special place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service
Great location, great staff, slightly overpriced
Great location with beautiful rooms and super helpful and friendly staff. However rooms are basic and a little over priced for what you get.

10/10 Excellent

Ann and Bill, Merrick NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't get any closer to the Sassi
We loved this hotel. Room was spacious, large enough for 4. We loved that it was part of the Sassi, the caves that were originally built into the side of the mountain. The only drawback was the walk up to the reception, and no elevator, so luggage had to be lifted up the steps. But, I would stay here again, even if it was a little inconvenient at first, because of the ambience and the opportunity to stay in buildings that were unchanged for so many years. There were a few good restaurants and stores right in the area. Once we got there, there was no reason to drive anywhere. A great experience!

8/10 Good

Michel Dalpe, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Humidity smell
Room was nice In the heart of the Sassi. Everything was great except a noticeable odor of humidity very unpleaseant. Hotel hard to find but with friendly staff. Good breakfast. Overall very pleased

2/10 Terrible

Four friends from PA and FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful about room location when you book
We had reserved two rooms for three nights, and we had looked online at the hotel website, including at the photos. Unfortunately, our rooms looked nothing like the photos, were quite far from the hotel reception and breakfast room -- involving a steep climb down the precipitous stone paths -- and the room was filthy with sandstone dust. As a result, we cut short our stay and departed after two nights. In fairness, it's possible that had we been assigned different rooms, we might have had a more positive experience. In addition, we arrived in Matera by car, without good directions about reaching the hotel, which is in the sassi, and parking. When I called the hotel upon arrival in the city, the clerk I spoke to tried to explain how to find the parking garage, then gave up and told us to ask someone on the street. Fortunately, a very helpful stranger guided us to both the parking garage and then to the hotel. Matera is worth visiting; be careful, however, if you decide to stay in the sassi area, as we did.

8/10 Good

Mark, London

Liked: Cleanliness, staff & service
A rock-cut hotel in the famous Sassi
This was our first visit to Matera, arriving by hire-car for two days with deliberately light luggage. The hotel forms part of the extraordinary Sassi (= rocks) part of the town, where there is no vehicular access and the streets mostly take the form of stone steps up and down winding paths on one hillside or another. Some physical fitness is needed. The hotel had provided us with the name and address of a private garage, which was fine (and the custodian very welcoming), but it was quite hard to find on a first visit. The town has few helpful road signs. The walk up to the hotel was also not easy, with a bit of a climb from one of the main squares, and then a winding descent. It is easy to get lost. The hotel staff were helpful and very welcoming, and they led us down more winding stone paths to our room, which was a large, high-ceiling, rock-cut cavern. It had a good bed, a sofa, a second raised seating-area, a small bathroom, also carved out of the rock, rustic furniture, a good chest of drawers, telephone and TV. The room had air-conditioning, which we found impossible to adjust. The room was therefore cool and, being a cave, rather damp. This was OK for our visit in high summer, but could well be inadequate in winter or even spring and autumn. Breakfast was good without being outstanding, served up at the main hotel building. We would recommend the hotel to friends, but only those of physical robustness, and with appropriate warnings.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Amazing!
It's right in the middle of the sassi. I took taxi from the bus station, cost 15eur. Nice view from the room. Very helpful staff who can speak English. Breakfast was good, too!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Historical and beautiful, but not comfortable
Matera is a must-see! Our room at this hotel had a beautiful view on to the ancient city, but the room interior was very humid and uncomfortable. We would not choose to stay in this room again. The cleaning staff was very nice, and accommodated our cat. However, the front-desk hosts were not friendly... For those with much luggage or disabilities, know that there are many steps.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cave dwelling at its best
The site is a must see. Actual caves that were used by prehistoric man can be walked to. The hotel room and restuarant that we visited were converted caves.

8/10 Good

Esplanade15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a unique experience
The hotel was as advertised. We enjoyed our stay in the authentic cave hotel. It had a nice breakfast room and a very good breakfast and great espresso and cappuccino. The hotel staff was very friendly and attentive. We had trouble finding the hotel , when we called them for directions, someone from the hotel came to meet us, walked us to the hotel , and took care of our luggage. After check in someone accompanied us back to the car to accompany us to an indoor parking garage. (additional daily fee for indoor parking)

8/10 Good

eevelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Sassi
A very unique hotel in a very unique location. We would highly recommend it to friends. Matera is a very special place in Italy and if staying it is a must to stay in the Sassi and Sassi Hotel is a great choice. Not easy to find and many steps to navigate to get to breakfast, or reception but it is located in a very historicial area so that makes it understandable.

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very unique experience
the matera sassi are a sort of dream city of great beauty. this hotel is right in it. travel lightly as you have to climb twisting stone stairways to get here but definitely worth the hassle. the single rooms are really tiny and i wouldnt advise them if you are tall or portly. they do have drop dead views from window and are steps from the hotel terrace with panoramic vistas. spent second night in a huge jr suite carved out of a cave with soaring ceilings and a combo of typical furnishings of cave dwellers and plastic pop art furniture, liked the big plastic rocker. great buffet breakfast you can eat on terrace or in a cave dining room. a stay here will be very memorable.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Yes, it's a cave
Location is very good for exploring this exceptional city. Staff was very helpful, whether to recommend restaurants or explain how to get out of town on bikes. Just two things to consider -- Each room is a separate cave opening to the outside, but sound still carries. If you're sensitive to nighttime noise, you might ask for a room at the quiet end. And there's no "drive-up" access to the hotel, so you're hauling luggage, bikes, and whatever else up or down a long series of outdoor stairs. But that's also part of the charm of the city.

8/10 Good

Georgios, Thessaloniki, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting rock cave hotel
We enjoyed a lot our stay at this full of character hotel in the heart of the old stone town of Matera.The views from the veranda of our room was awesome. Each room is different so you can choose. Very helpful staff provided a lot of info on the area and the surroundings. Breakfast is not so various but tasty. Good free internet connection.

8/10 Good

Jan, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
We were glad the hotel had an arrangement for parking in a garage, but we were disappointed with the charging arrangements. When we left the car at the garage we were told it would be €10 a day, but on collecting the car were told it was €15 a day because it was a large car - a little underhand we thought.

10/10 Excellent

MASAKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サッシ地区のど真ん中にあるホテルで、昼も夜も景観は最高でした！特に夜は近所をお散歩するのにぴったりだし、部屋からの眺めも圧巻でした。朝食も種類が豊富で、美味しくてとても満足でした。
Stayed 1 night in Nov 2023
Response from Vivian on Nov 24, 2023
Thank you for the kind words you dedicated to us, we are happy that you had a wonderful stay in Matera.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
Hôtel très agréable avec une vue magnifique sur Sasso. Pas facile d'y arriver surtout avec une grosse valise, mais c'est le prix à payer pour profiter de cette très belle situation, surtout la nuit! Le personnel est d'une extrême gentillesse.
Stayed 1 night in Sep 2023
Response from Francesco on Oct 29, 2023
Merci beaucoup, nous espérons vous compter à nouveau parmi nos invités

8/10 Good

Mette Bak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Ginevra

Stayed 2 nights in Dec 2022

8/10 Good

Sandro

Liked: Staff & service

10/10 Excellent

Antonino

Stayed 1 night in Jul 2022

10/10 Excellent

Bo

Stayed 1 night in Jun 2022

8/10 Good

SANDRINE

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un week end tra i sassi
Arrivare all'ingresso della reception e trovarsi davanti il Sasso Barisano che fa di Matera uno dei patrimoni dell'umanità basterebbe solamente questo per rendere questo soggiorno indimenticabile. Ma se poi alloggi in un albergo diffuso con la camera ricavata dal restauro degli antichi sassi rende questa esperienza indimenticabile.
Stayed 2 nights in Mar 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima e panoramica posizione
Hotel nel centro del sasso Barisano. Con camera spaziosa in grotta tipica. Ci hanno comsentito di parcheggiare la moto in un cortiletto in prossimità della camera. Colazione servita molto abbondante e buona. Personale molto gentile e disponibile. Buon rapporto qualità prezzo.
Stayed 2 nights in Aug 2021

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Pitoresque et agréable
Très bien situé -personnel agréable -chambre correcte mais literie à revoir-petit déjeuner très bien
Stayed 1 night in Aug 2021

10/10 Excellent

Vincenzo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel ricavato nel cuore dei Sassi. Personale gentilissimo è capace. Un po’ scomodo da raggiungere se si hanno problemi a camminare. Alcune camere dentro le grotte dei Sassi ma con tutti i comfort del grande albergo.
Stayed 2 nights in Feb 2020

6/10 Okay

Marcelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめします！
ロケーションもホテルもとても良かったです！男性スタッフは皆親切でした。受付の女性スタッフは、数分前に伝えたことを忘れているので、しっかり確認した方がいいと思います。注意点としては、ホテルまで多くの階段を上り下りしなくてはならないので、大きなスーツケースはお勧めしません。どうしても荷物が多い場合は、スタッフの方に運んでもらう交渉をしたほうがいいと思います。
Stayed 1 night in Sep 2019