View from property

Reviews of Locanda San Martino Thermae

3 out of 5
Locanda San Martino Thermae
Via Fiorentini 71, Matera, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 392 out of 568 reviews" "
Rating 8 - Good. 140 out of 568 reviews" "
Rating 6 - Okay. 27 out of 568 reviews" "
Rating 4 - Poor. 7 out of 568 reviews" "
Rating 2 - Terrible. 2 out of 568 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

BEDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in an amazing location. Lots of walking but it is the only way to see Matera. I had 3 requests when I made my reservation a few weeks ago and none of those simple requests were met upon arrival. The night front desk employees (Antonio) were NOT welcoming, hospitable or helpful. Did not even offer to take the luggage to the room. The daytime front desk person, Elena?, was the able to switch our room to be next door to our children the next day without hesitation. Despite the unfriendly attitude of the other front desk staff, the hotel offers a interesting experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Locanda San thermae. It was a beautiful experience to sleep in a cave room in the sassi di Matera. You really feel like you are living in another time period but still have the modern luxuries and amenities. The spa was also beautiful and a great experience.

10/10 Excellent

jeffrey, port townsend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely amazing!! cave life is the best life, felt like a luxury thieves' hole in the best sense. hit the spa for some R&R, very high grade. the breakfast and coffee in the morning are choice ✨🤘✨
Stayed 2 nights in Feb 2024

10/10 Excellent

Perminder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience!
Stayed 2 nights in May 2023

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and unique experience in Matera.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences within Matera
I think this was one of the stays within Sassi with one of the most beautiful views of the old town. The spa and sauna (although not complimentary) was a very good experience after a long journey of travelling and hiking through nature. It was quiet and not to crowded, so you could completely relax rest up. The rooms in the cave, although the room temperature was somewhat warm, everything was clean an allround great unique experience with the terrace and city view. I would comeback here again, if I was to return to Matera.
Stayed 2 nights in Dec 2023

10/10 Excellent

BERNICE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved staying at the Locanda San Martino. The explanation in writing and when I called in regards to how the parking worked, as there is no parking in this area, were spot on and very easy and comfortable to deal with. Our room was simply beautiful! We were a group of three sisters and they accommodated us with three beds AND an early check in. Lovely linens, wonderful bathroom with a tub and hot water, sparkling clean. The pools were very enjoyable. If we to ever return (fingers crossed) we would go later in the evening as the water seemed to warm up the later it got. We went right at 5:30 pm and the waters were on the cooler side. But, no matter, we loved the experience. Lovely breakfast in the morning!!
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an AMAZING place to stay. Sassi is a beautiful area. The hotel is gorgeous. The spa Was a bonus. An absolute MUST if you get the chance!!!
Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Stayed 5 nights in Nov 2023

10/10 Excellent

Eduardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying in a renovated cave is a great experience
Stayed 1 night in Oct 2023

10/10 Excellent

Virginia

Traveled with partner
Beautiful hotel. Delicious breakfast. Very helpful and courteous staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular, unique setting and facility. Nothing like it and frlt truly pampered which is not easy for me to ssy. A special stay
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic experience from check in to check out, with a spectacular spa and massage in one of the most beautiful and culturally rich cities in Italy. We will DEFINITELY return
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in the Sassi
Enjoyed our stay in this cave hotel. We had a Junior Suite which gave us plenty of space. Shutters kept the heat out. Breakfast is a buffet with a choice of anything you might need. 15 minute walk from the station. We didn't use the thermae - bit pricey. I was surprised to find a fair amount of dust on bedside table and ants on the floor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

danilo

Traveled with partner
Well organised,friendlyclean
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Stayed 2 nights in Aug 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Spa was wonderful
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, right in the centre of everything.

8/10 Good

Ramona

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing historical town and hotel, pretty clean and lovely beautiful rooms . The only problem was finding the rooms . The place was like a maze and should have had a better maps or directory in the alleys
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only is the hotel setting absolutely stunning but the rooms and facilities are furnished and fitted out to complement their surroundings. There’s a real sense of history knowing that people have lived in these rooms for centuries.
Stayed 2 nights in Aug 2023

8/10 Good

Wing

Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Wonderful and convenient hotel with very easy access to everything. The staff was very friendly and accommodating.
Stayed 1 night in Jul 2023

10/10 Excellent

Eugenio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Jul 2023

10/10 Excellent

Eurie

Stayed 2 nights in Jul 2023

6/10 Okay

Tara

Traveled with family and small children
I originally chose this hotel because it was one of the few that had a pool. I only found out later that it was for 18plus and my 2 year old toddler could not enjoy it. The hotel inside is run down and I understand it’s in an old city but the room was outdated in the sense of not being updated since the 90s. The bed was okay. The breakfast was we okay. The location was was okay a bit of a hard town to navigate so just be prepared to get lost in the winding levels of the town. The town itself was lovely and so happy I was able to experience it.
Stayed 1 night in Jul 2023

6/10 Okay

Laurence

Liked: Cleanliness
A/C didn’t work in our room. The receptionist wasn’t friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with a breathtaking view on the old city.
Stayed 1 night in Jul 2023

8/10 Good

Aubrey

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel location is wonderful, great backdrop of the old town while providing a wonderful Italian breakfast that offers tasty pastries and wonderful lattes. Some areas of color for those traveling as a family w young children. The pool and spa facilities do not permit children under the ages of 18 while third parties such as Orbitz / Expedia offer conflicting details on this topic. Separately, the hotel features rooms that are marketed as “ separate buildings” but fails to suggest this means these select rooms are also “off site” and within a 3-6 minute walk away from the property / hotel which leaves you isolated away from the hotel which was not pleasing upon arrival. The first evening, our room had a poor AC system which only cooled a select part of the room while we also experienced no working AC. The hotel was very accommodating to resolving these matters and their owner offered us a nice suite the next evening to offer his gratitude for the poor experience the evening prior. Overall, a nice stay at this hotel which offers transportation from the in-town garage to the hotel which is a nice perk.
Stayed 2 nights in Jun 2023

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that even though they say there is air conditioning, it basically is worthless. The rooms get stuffy. We bought a cheap fan at a market in town which helped a bit.
Stayed 2 nights in Jul 2023

8/10 Good

yanthe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service wonderful. Lovely touch the pianist at breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite sorings to mind. And the room i stayed in, actually several minutes from the main hotel was magical. Genuine sassi cave, but kept immaculate by the wonderful cleaning staff on a daily basis. The hotel has its own spa, which i took advantage of a few times, although you have to pay 25 euros extra - this really should be free for someone like me that was staying for 8 days. The breakfast room offerred good quality and variety with attentive waiting staff. I overall had a very magical and happy experience staying at this special hotel in the centre of the Sassi. If you want an incredible and memorable lunch or dinner Nicchia nel sasso is where you want to head to and Nicola. If you want an authentic pizza head to Altra Pizza and enjoy😁
Stayed 8 nights in Jun 2023

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Locally Inspired Cave Stay
Our accommodation was so unique. The finishes are beautifully done. The lighting is warm and comfortable. Our beds were just right. We had everything we needed as well as time in the spa! You do need to plan ahead for parking if driving but the hotel can help! Staff was quick to respond when I emailed with questions.
Stayed 1 night in Jun 2023

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Matera
Locanda was as advertised... The rooms were well appointed and super clean, the hotel staff was very accomodating, and the breakfast was very nice. The thermal baths were also enjoyable/relaxing.
Stayed 2 nights in May 2023

10/10 Excellent

Satomi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a treat! Amazing experience
Stayed 2 nights in May 2023

2/10 Terrible

Nancy

Stayed 1 night in May 2023

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Our stay was really amazing, the hotel it's clean, romantic and the location in the old town, it's the best. Really happy.
Stayed 1 night in May 2023

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service
My husband and I were looking forward to being at this hotel in Matera as the highlight of our Italian 3 week adventure. The room was spacious and comfortable., a beautiful cave. I understand that they are not all the same, some folks complained about the lack of light. We were lucky and had 3 large windows. Room 24. All the rooms had a table and 2 chairs to sit outside with a beautiful view of the Sassi. Unfortunately, our table was beside 2 walls and the chairs were covered in ants. The breakfast was lovely with terrific service. Matera itself was a disappointment. Truly amazing sights and history, but the steps and walls all looked the same after a while. 2 nights would have been enough.
Stayed 3 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with amazing thermal baths and great views of Matera Great breakfast in unique environment. This is the place to stay if you are coming to Matera
Stayed 2 nights in Feb 2023

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A once in a lifetime experience. The therma pool, the sauna, sleeping in a cave and excellent customer service all the way around. I truly enjoyed my time here and highly recommend this property. I have not slept this good in a long time. Maybe it was the cave, I’m not sure. If you do chose to visit this area only bring a light suitcase you can easily carry. Steps, steps, steps! Lots of walking and beautiful views of this incredible village.
Stayed 1 night in Nov 2022

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay here, be sure to book a thermal bath option. After climbing all the hills it will relax you... look for the water jet buttons and push them. So relaxing.
Stayed 1 night in Oct 2022

10/10 Excellent

Dusko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful and convenient hotel with large rooms and spa facilities.
Stayed 1 night in Oct 2022

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in incredible city. Terrace was perfect for watching the light change over the stassi.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff.
Stayed 3 nights in Sep 2022