Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from UK
Great position & interesting period featuresPosted Jul 12, 2014
Breakfast disappointing but plenty of cafes and brasseries nearby
by glyn from uk
Good location,but a little tiredPosted Jun 29, 2014
Good location,rooms need a deep clean to bring them up to date. Breskfast ok,but too congested in the area set up. Staff helpful and welcome was a nice touch
Posted Nov 25, 2013 on Hotels.com
for Getaway With Friendsby BiarittzSurf from France
The best locationPosted Sep 25, 2013 on Hotels.com
Great hotel, probably the best location in town for the evening. Beach is less than five minutes walk! Hotel staff were nice, beach towels were made available. Bedroom was nice but the bathroom floor was a bit grubby.
Comment from Hotel Management
May 24, 2014 by Christophe Dumas, Hotel Management
Madame, Monsieur, You took the time to give us your opinion about your stay in our hotel, and we thank you. Sorry that the service did not respond fully to your expectations and please accept our deepest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations earns your trust when you next stay with us. At the beginning of the year we started to change the tiling in all the bathrooms and we finished soon. Looking forward to welcoming you shortly, so you can take advantage of this change. Yours sincerely, Christophe Dumas - Directeur
for Couplesby Dee from Cambridgeshire, UK
Well positioned hotel for the beachPosted Jul 21, 2013
Pros: Lovely quiet bedroom and bathroom
Cons: Poor bar area, food too expensive
The hotel is in an excellent location in Biarritz. The bedroom was of a good size, with a lovely en-suite bathroom. The air conditioning was effective. We stayed for a week, the bed linen was changed daily, and was always pristine comfortable linen. We had a "side view" of the beach- which meant hardly any view. The windows are dirty and you cannot open themwhich is a shame. The odd thing was that it seemed that the Hotel made very little effort to entice us into the restaurant and bar- breakfast was very overpriced at 17 euros each. The bar area was always very quiet or deserted
Recommendedby James from NY, NY
Perfect locationPosted Jul 9, 2013 on Hotels.com
Really great value for the proximity to the beach and overall center location. Everything about the place is fine, not spectacular, but fine, clean, roomy enough etc. The location makes it easy to navigate towards the lighthouse in one direction or the Cotes de Basque in the other. The Grand Plague is across the street and steps down.
for Familiesby A verified traveler
Posted Jun 24, 2013 on Hotels.com
for Everyoneby A verified traveler from Brighton UK.
Pretty good but paper cups in the room for tea?Posted May 30, 2013
Pros: Close to sea front
Cons: Paper cups and only one breakfast tea bag.
Location: Perfect location in Biarritz.
The hotel is situated very close to the beach and on the whole was ok. Mercury is a little mean with the tea and cups in the room. One sachet of breakfast tea fir an English couple in paper cups is not really acceptable. On the whole staff were friendly and cleanliness good.
for Everyoneby A verified traveler
location location location!Posted May 9, 2013
Chose this hotel primarly because the location - really accross from the Biarritz Main beach. ACCOR hotels does it decently well (breakfast was good) - the hotel itself is a bit dated - and the facilities need to be refreshed a bit. If you are someone who likes the newest (and willing the pay the price) then skip - but if seeking good compromise between facilities - friendly staff and excellent location - then go for it!
GREAT Location...pleasant hotel, but not much morePosted Jan 3, 2013 on Hotels.com
if you're looking for a decent hotel with a good location and friendly staff then this is fine. i wasn't impressed with much else other than that as the hotel decor did look quite dated in comparison to other "4 star" hotels i've stayed in before. the location could not be any better though.