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Reviews of Résidence Mer & Golf

4 out of 5
Résidence Mer & Golf
47 Boulevard de la Mer, Anglet, Pyrenees-Atlantiques

Reviews

6.6
Rating 10 - Excellent. 287 out of 1947 reviews" "
Rating 8 - Good. 673 out of 1947 reviews" "
Rating 6 - Okay. 443 out of 1947 reviews" "
Rating 4 - Poor. 315 out of 1947 reviews" "
Rating 2 - Terrible. 229 out of 1947 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Disliked: Cleanliness, room comfort
This place is a dump
I really wished I read other reviews before I booked this hotel, but it was late and I had been driving all day. This is possibly one of the worst hotels I have ever been to. It is not 4 stars. We arrived at 7pm with a grunt from the receptionist who was sat in her coat ready to go. We got our keys and headed to our room. One escalator was broken, the other sounded like it was about to do the same. The room was dire. Plug sockets hanging off walls, brooms hanging in the toilet, the bed was concave, it was dingy etc etc We went downstairs to complain - but alas the receptionist had gone home and the shutters had been pulled down. We left the hotel without staying and booked a room elsewhere. This listing for this hotel is misinformation.
Stayed 1 night in Dec 2023
Response from The Team at Résidence Mer et Golf Anglet on Feb 1, 2024
Thank you for taking the time to share your experience at Résidence Mer et Golf Anglet. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered upon your arrival and during your time with us.Please know that the comfort and satisfaction of our guests are our top priorities, and what you described falls short of the high standards we set for ourselves. We are taking your feedback very seriously and have already initiated an investigation into the matters you've raised, including the condition of your room and the functionality of our facilities. Additionally, we are reviewing our guest service training to ensure our team provides a warm, efficient, and helpful welcome to all our guests at any time.We understand that we cannot undo your disappointing experience, but we hope to have the opportunity to regain your trust. We would be grateful if you would consider reaching out to us directly at your convenience, so we can discuss how we might make this right for you.Thank you again for your feedback. We hope to have the chance to welcome you back in the future under better circumstances and show you the quality and service we are known for.

2/10 Terrible

Urzula

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looks like is under construction, started when you open the front door to get in to the lobby is damaged, the hallway to the rooms doesn't had a finish floor, but i think is the way it is. The photos you show in the app is nothing similar to this place. Very disappointed because i trust in this app for all my vacations times, but now i feel.insecure to trust evey i see in this app.
Stayed 1 night in Nov 2023
Response from L'équipe de la résidence Mer et golf Anglet on Nov 29, 2023
Dear guest, we sincerely apologize for the inconvenience you experienced. We're actively working on improvements and appreciate your feedback. Rest assured, we take your concerns seriously and will strive to ensure a better experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

karina

Stayed 1 night in Oct 2023

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We had a seaview was fantastic
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Stayed 1 night in Sep 2023

10/10 Excellent

Hicham

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jess

Liked: Cleanliness, room comfort
Great hotel but a little outdated
Building was outdated however brill if only using it to sleep. Pool was clean and good facilities. The receptionists were fab, helped us a lot with anything we needed :)
Stayed 2 nights in Aug 2023

8/10 Good

Shawn

needs a bit of TLC
Good location, but could have done with a bit of a clean, massive cobweb in the corner , the door handle was lose and the key was a effort getting in even after they fixed it. The location is great as was the help from Didier but if your stuff like washing up liquid and pad would be good
Stayed 6 nights in Aug 2023

4/10 Poor

Heath

Traveled with family
Disliked: Cleanliness, room comfort
Awful
Really outdated property. Would not stay again if they paid me.
Stayed 1 night in Aug 2023

2/10 Terrible

Luisa

Traveled with family
Disliked: Amenities, property conditions & facilities
Not 4 stars at all.
Stayed 1 night in Aug 2023

4/10 Poor

peter

Traveled with family
Disliked: Room comfort
2 star hostel in great location
Great location, nice views of the sea / golf course / pool, parking included and clean bedding. That’s the positives….. I have stayed in hostels in better condition. Really run down, poorly equipped small room (we had the family room with 2 bunk beds) no air con or fan, corridor outside the room smelt unpleasant, spa out of use, one pool had no water in. Screws in the back of the bathroom door rather than towel hangers made me smile. Tbh I haven’t got a problem with most of the above but I do have a problem with the property marketing itself as 4 star and the pricing.
Stayed 2 nights in Jul 2023

2/10 Terrible

Helene

Disliked: Cleanliness, property conditions & facilities
No air conditioning , rooms and building much too old and Mott well maintained
Stayed 1 night in Jul 2023

6/10 Okay

Tony da

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
For a seaside resort, this place was terrible. Fortunately it was only for 1 night. The hallways were dark and dingy, smelling of cigarettes and mold. The water in the bathroom sink smelled bad too. Wifi didn't work so i had grumpy kids. The saving grace was that the bed and bath linens were very clean. Wouldn't return.
Stayed 1 night in Jul 2023

2/10 Terrible

Laura

Stayed 3 nights in Jul 2023

2/10 Terrible

Raphael

Disliked: Cleanliness, room comfort
Poor and costly
The accommodation was attractive due to price but overall this hotel costs you more money and stress and I would pay a higher cost elsewhere. You will be disappointed here. Even the views from the rooms are not worth what is a hotel service that is outdated. Key issues are below: (1) Staff unfriendly, unhelpful and lie (2) Staff only work from 9-5 at reception (3) Staff would not switch our room due to neighbours smoking and it going through the bathroom ventilation - she lied and said no rooms available yet there were 10 or so still available online. (4) Internet does not work when too many people stay and half way through our stay (11 nights) it ceased to work at all (5) You have to ask and collect yourself to get new towels etc. (6) The plugs in the bath and sink are near blocked all the time and no one cleans it (7) The water stopped working several times in the morning so several days we had to skip a shower (8) Bin areas were unkept (9) Automatic lighting in the corridors did not work
Stayed 12 nights in Apr 2023

10/10 Excellent

LEONARD

Traveled with family
Liked: Cleanliness, room comfort
It was very good.
Stayed 2 nights in Apr 2023

8/10 Good

Laura

Traveled with family
Liked: Amenities
Anglet is beautiful and the hotel has a great view. We arrived at 6 PM and reception was already closed, which added stress. It was also confusing to check out as reception was still closed just before 10 AM. Otherwise we had a nice stay.

6/10 Okay

Louise

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very cheap so we cant complain much. It had a lovely sea view. The room itself was really past its best & the bathroom not very clean. It had a small kitchen but no dish cloth, dishwash liquid or tea towel so was of limited use.
Stayed 1 night in Nov 2022

8/10 Good

Susana

Traveled with family
Liked: Cleanliness, amenities
I texted the hotel the day before with no response. Upon arrival, I find a fenced hotel, requiring a code to enter. I rang the company, phoned, to no avail. Were it not for a guest to enter at that moment and there would be no way to enter and check in (the employee mentioned that the phone was out of service...!) The hotel is well located, the staff is friendly, the breakfast is
Stayed 2 nights in Sep 2022

6/10 Okay

Karen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is absolutely amazing and it helps to look by its condition. Pretty dirty and smelly, in need of a major reno, but those renos will hike the prices up when they are done. So just enjoy the perfect spot where the hotel is standing…
Stayed 7 nights in Aug 2022

8/10 Good

Ramon

Stayed 1 night in Aug 2022

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness
Nice atmosphere
Great for people in their 50s and up, nice '80s admosphere and decoration! Also perfect for kids!
Stayed 1 night in Aug 2022

8/10 Good

Victor

Stayed 2 nights in Aug 2022

8/10 Good

Abi

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Affordable, helpful kitchenette, next to lovely beach & easy walk to Biarritz.
Stayed 1 night in Aug 2022

4/10 Poor

Stephan

Traveled with family
Disliked: Cleanliness, room comfort
I would avoid
The apartments are very old, dirty and smell of dump, there is no air condition so mind when you go… the sofa bed is very uncomfortable
Stayed 1 night in Jul 2022

2/10 Terrible

Florent

Disliked: Cleanliness, room comfort
Hotel hell.
Hotel.com advertise this place as a 4 stars but this is false advertising it is actually only 3 stars. The place is so run down. Shower is rusty and the grout is gone. It is now black. It is leaking everywhere. We arrived as a couple and only got one towel. We had to ask for one more. It was for a 4 nights stay. This towels wasn't replace for the duration of a 4 nights stay. The room wasn't clean for the duration of the stay. The toilet dispenser was broken and we could've access the toilet paper. We asked reception for more but they run out of toilet paper. Thank goodness it wasn't urgent need but we had to wait 4 to 5 hours to get some replacement and it was put in the broken dispenser which we couldn't access. It was another trip to reception. Nothing was offer by hotel when we mention all of the above. The cleanliness was questionable dust everywhere but we were told it was clean as they change cleaning company. Maybe a bit more training on what are the standard of cleaniless is on a "4 stars or 3" Even the hallway was dirty with cotton bud lying near the lift for all our stay. Will definitly not be back and disappointed of hotel.com advertising the place as a 4 stars which is not. This is false advertisement for your website. Plenty of pictures but the page doesn't let me upload them. Can be share with hotel.com if needed.
Stayed 4 nights in Jul 2022

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness
The beach opposite the hotel was great and location to biarritz was only 25 min walk
Stayed 2 nights in Aug 2022

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was located next to the sea not far from Biarritz. The hotel and rooms are very outdated and the photos are misleading. You get what you pay for.
Stayed 1 night in Jul 2022

6/10 Okay

Lillian Ramnusida

Traveled with family and small children
Disliked: Property conditions & facilities
The facilities are very old!
Stayed 1 night in Jul 2022

2/10 Terrible

Ian

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location, check in and arrangements for coming / going. Apartment was very run down - kitchen tap dangerously wobbly, front door handle hanging off inside and outside and shower did not work (bath tap connector did not switch between tap / shower). Lots of adult groups drinking with glass bottles around pool. Very expensive for the standard of apartment.
Stayed 2 nights in Jul 2022

4/10 Poor

Jean-Pierre

Traveled with family
Disliked: Amenities
Ac is badly needed in summer when temps can reach 40Celsius... Also mosquitoes can be a problem however hotel is not equipped for that. I would expect more for 140 euro per night...
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stay was great but wifi did not work for the entire stay (we were told too many users were using it, which does not seem appropriate for a Hotel which boasts free wifi). Ended up having to buy an internet pass ourselves. Rest was very good
Stayed 6 nights in Jul 2022

4/10 Poor

Gustavo

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures do not represent the true condition of the stay.
Stayed 1 night in Jul 2022

2/10 Terrible

Steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was extremely needing refurbishment , we have paid way less for accommodation & had far superior , accommodation .
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Fine for the price. Enough space, good location, and beautiful views. Hotel is very dated and not very clean but it was as expected for the reasonable price.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Nice view
The hotel is outdated, needs some renovation. The location is very good but I don’t will rate as a 4 stars hotel.
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Grace

Disliked: Room comfort
Disappointing stay
Booked room w/ balcony with sea view of 4* lodging. Was given a ground floor room with parking lot view. After much negotiation, got a 1 st. Floor room with some ocean view in the 3* lodging building. At least the vacation is not a total lost. Property needs update. Very good location.
Stayed 3 nights in Oct 2021

10/10 Excellent

frederic

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Sebastian

Traveled with family
Disliked: Cleanliness, room comfort
Worst hotel ever
The hotel was terrible. We arrived at about 7 PM after a long trip with kids and rooms were not ready until 10PM. Once ready there are no towels or soap in the rooms. When we complained the only answer from reception was that they know but cannot do anything about it. The next morning no towels or service either. Spa area is closed an not available either. Really horrible this hotel and ruined our stay. Luckily we only had one night and left first thing in the morning without shower or being able to wash hands with soap. If you want your vacation ruined stay here, otherwise I would strongly suggest against. Now trying to get our money back.
Stayed 1 night in Sep 2021

8/10 Good

Jens

Traveled with family
Very nice area .. the apartments needs an refresh
Stayed 1 night in Aug 2021

8/10 Good

Andrew

Traveled with family
Liked: Room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
A bit tired but Comfy
Comfortable but property is dated and in need of renovation. Unfortunately photos over sell it but it was OK, we were comfortable and warm.
Stayed 2 nights in Jan 2021

2/10 Terrible

Sam, The Netherlands

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We made a terrible decision staying here. The property is disgusting — dirty, unkept, no amenities, even the bare minimum, such as arranging the pool lounge chairs or simple paint touch-ups, is a mess. There is no interest by the property to provide even a decent experience for guests. No WiFi except when sitting by the pool, no help from the desk staff to resolve issues. We left early. This property should be one star and avoided at all costs.
Stayed 7 nights in Aug 2020

8/10 Good

Martin

Traveled with family
Disliked: Cleanliness, room comfort
Okay for a night
This place was okay for a night, could do with a refurbishment, Microwave and dishwasher handy,
Stayed 1 night in Dec 2020

8/10 Good

melody

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
les draps n'étaient pas propres du tout
Stayed 1 night in Aug 2020

2/10 Terrible

Heloise

Disliked: Cleanliness
Stayed 1 night in Aug 2020

2/10 Terrible

Bruno, Lausanne

Traveled with family
Disliked: Cleanliness, amenities
Pior impossivel... Com um serviço degradante, chegada à recepção as 17:20, recebidos sem alguma empatia, foi nos dito que o apartamento estaria pronto em 30 minutos. Jà para não falar na resposta dada acerca do lugar de parque para o carro: "se houver lugar muito bem, senão tem de se desenrascar!" Voltamos então as 18:00 e nada o apartamento estava ainda indisponivel. Aproveitamos para ir dar uma volta e comer algo. Voltamos por volta das 21:00 e para nosso espanto o apartamento estava ainda por arranjar. A recepçao disse que era impossivel e então foi quando pedimos outro apartamento, que nos foi negado por nao existir o mesmo dispononivel. Prontificaram se a arranjar o apartamento de seguida. Eram 22:00 e ninguém fez nada, foi apenas quando voltamos à recepçao e pedimos para sermos reembolsados e que iriamos aprensentar queixa que alguém apareceu para limpar e deixar pronto o apartamento. Sem nenhum respeito por uma familia com duas crianças que apenas queriam uma cama para se deitar, o apartamento ficou disponivel às 22:30. Tentamos sair as 8:00 e para nosso espanto nao havia ninguem na recepçao eram 8:20 fartos de esperar, deixamos as chaves no apartamento e seguimos viagem. Sem duvida um local a nao reservar. Mas como nos foi dito pela recepçao a culpa é do ebookers. Obrigado
Stayed 1 night in Aug 2020

4/10 Poor

Alejandra

Traveled with family
Disliked: Cleanliness, room comfort
Rude and terrible service
We stayed 3 nights and the room was never made. They even told us to hand wash the towels ourselves!!!! Terrible and rude service. Checkin took 2 hours and the lady did not know how to program the room key.
Stayed 3 nights in Aug 2020