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Reviews of Best Western Bastrop Pines Inn

2.5 out of 5
Best Western Bastrop Pines Inn
107 Hunters Crossing Blvd, Bastrop, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 287 out of 668 reviews" "
Rating 8 - Good. 252 out of 668 reviews" "
Rating 6 - Okay. 86 out of 668 reviews" "
Rating 4 - Poor. 17 out of 668 reviews" "
Rating 2 - Terrible. 26 out of 668 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place looks and feels extremely rundown. The bed, sheets and towels are filthy with smudges Water pressure in the shower wasn’t good enough as barely had any pressure.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 18, 2024
We appreciate your feedback. We are disappointed that you were not satisfied with your stay. Guest satisfaction is our top priority as such we will be utilizing your feedback to improve guest experience.

10/10 Excellent

Oluwaseun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, decent breakfast, very clean, nice staff too. Would recommend.
Stayed 2 nights in Mar 2024

8/10 Good

Eva

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs updating and a deep cleaning
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Dear Eva, Thank you for your review. Our hotel management team does update different areas of the property yearly as needed. We hope you may choose to stay again so we may have another opportunity to provide you with great service!

10/10 Excellent

Mario

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and it was clean and quiet
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Dear Mario, Thank you for review. We appreciate you staying at our property and your compliments on our check in and hotel. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Hotel staff were super friendly and nice. Very informative too. The internet sucked super bad. They said to shut down our phones but that didn’t help at all. Really my only complaint.
Stayed 6 nights in Dec 2023
Response from Manager on Jan 8, 2024
Dear Guest,Thank you for completing a review. We appreciate your kind words on our staff. Thank you for you feedback as this helps us better serve future guests. We hope you may come back and see us again soon so we may have another opportunity to provide you with exceptional customer service!

6/10 Okay

Mirella

Stayed 1 night in Dec 2023

10/10 Excellent

Lucinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly, and made sure to greet people coming in and out. I feel like they went out of their way to be sure that everyone felt welcomed! The room was clean and comfortable, and the breakfast included was plenty.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Dear Lucinda, Thank you for your review. We appreciate your compliments on our hotel, rooms, breakfast, and staff! We value your business and can't wait host you again soon!

8/10 Good

Kane

Stayed 2 nights in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Dear John. Thank you for your review. We appreciate your business and look forward to seeing you again in the near future!

4/10 Poor

Victoria

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Seems like lots of little things went wrong, but overall it was fine. The AC broke so we woke up very hot the first night. Staff came up and fixed it the next day which did happen pretty quickly. My partner went to iron his clothes for an event and it spat out dirt all over his white dress shirt. They brought up another iron for us to use. The sink backed up quickly and the shower head did not really adjust the stream. Overall staff was friendly and helped where they could but it wasn't an excellent stay.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Dear Victoria, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Horrible Breakfast
The room and hotel were very good. The breakfast was horrible. Cold eggs, cold sausage, etc. not worth “free”.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Dear Michael, We appreciate your review. Guest satisfaction is important to us and such we value your feedback. Thank you for staying with us. We do hope you will consider us again in the near future!

10/10 Excellent

Sheila, Decatur

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Manager on Nov 8, 2023
Dear Sheila, Thank you for your review regarding your stay at our property. We hope to see you again soon!

10/10 Excellent

William

Stayed 2 nights in Oct 2023

8/10 Good

Lisa, Bertram

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Dear Lisa, Thank you for your review. We hope you enjoyed your stay. We look forward to seeing you again in the near future!

8/10 Good

Michelle

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Dear Michelle,Thank you for your review. We look forward to seeing you in the near future.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Dear Walter, Thank you for review. We are glad you enjoyed your stay and can't wait to host you again in the near future!

10/10 Excellent

KRISTIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff!
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Dear Kristie, Thank you for your review. We appreicate you choosing our hotel amongst your many options. Thank you for your compliments regarding our staff. We hope to see you again soon!

6/10 Okay

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
AC did not work in room 302. They told me when I checked in that it was their last room. We checked in late & Turned AC down to 70 but it never got the room below 76.
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Dear Mike, Thank you for your review. I apologize on behalf of our hotel and staff for your inconvenience regarding the AC. This isolated incident has since been resolved. We hope you can come back and see us so we may have another chance to provide you with a superior experience.

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Dear Elizabeth, Thank you for your review. We appreciate you staying at our hotel.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, clean, and staff was friendly. Would stay here again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Dear Carolyn, Thank you for your review. We appreciate your compliments on our staff and cleanliness. We look forward to hosting you again in the near future!

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Dear Jack, Thank you for your review. We appreciate your compliments on our cleanliness. Thank you for choosing our hotel. We can't wait to host you again!

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast needs some help the coffee machine wasn’t working too well!
Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Dear Donna, Thank you for review. We appreciate your feedback. We look forward to hosting you again in the near future.

10/10 Excellent

Leland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Logan

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from 44646mgr on Jul 16, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon!

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from 44646mgr on Jul 16, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon!

10/10 Excellent

Cheryse

Stayed 1 night in Jun 2023
Response from 44646mgr on Jul 22, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Priscilla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Great breakfast. Small pool.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, Thank you for your review. We appreciate your compliments on our staff and breakfast. We look forward to hosting you again in the near future!

6/10 Okay

Brent, Silsbee

Stayed 1 night in Jun 2023
Response from 44646mgr on Jul 22, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is awesome. They’re so friendly and accommodating. The hotel is a little dated but it is very clean inside and out. Room and bathroom is nice and super clean also. They even have self closing toilet seats that don’t fall and make noise. I’d definitely stay here again.
Stayed 1 night in May 2023
Response from 44646mgr on May 15, 2023
Dear Guest,We appreciate your feedback and the compliments for the front desk team. Thank you for staying with us. We hope to see you again soon!

8/10 Good

David, Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine for our MotoGP weekend.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 27, 2023
Dear Guest, We are glad you enjoyed your MotoGP weekend. Thank you for choosing to stay with us amongst all other options. We hope to see you again soon!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Apr 2023
Response from Manager on Apr 20, 2023
Dear Guest, Thank you for staying with us. We are glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness
A
Stayed 5 nights in Mar 2023
Response from Manager on Mar 27, 2023
Dear Guest, Thank you for staying at our hotel. We hope to see you again soon.

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rolando's welcome when we arrived after midnight was outstanding and very considerate. Thank you!
Stayed 1 night in Mar 2023
Response from 44646mgr on Mar 16, 2023
Dear Guest,We appreciate your review. Thank you for sharing the outstanding check-in experience. We hope to see you soon!

10/10 Excellent

Cyndi, Friendswood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Mar 2023
Response from Veena on Mar 14, 2023
Hello Cyndi, Thank you for your recent stay. We appreciate your compliments on our property. Hopefully your stay was everything it turned out to be and more. We hope to see you again in the near future!

8/10 Good

Elizabeth

Stayed 1 night in Mar 2023
Response from Manager on Apr 20, 2023
Dear Guest, Thank you for staying with us. We are glad you stayed with us and look forward to hosting you in the future!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cult Classic Convention in Bastrop
We had a good time, however when we decided to only stay one night instead of two, we were denied a refund
Stayed 2 nights in Mar 2023
Response from 44646mgr on Mar 5, 2023
Dear Tracy,I am glad you had a good stay. As you had a nonrefundable prepaid reservation and you checked out past the 11am checkout we were unable to provide you with a refund. I apologize for any inconvenience.Thank you for staying with us. We do hope to see you soon.

10/10 Excellent

Bove

Stayed 1 night in Mar 2023
Response from 44646mgr on Mar 4, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Brian

Stayed 1 night in Feb 2023
Response from 44646mgr on Mar 4, 2023
Dear Guest, We appreciate your rating. Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Britney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and extremely fast check in!
Stayed 1 night in Feb 2023
Response from 44646mgr on Mar 4, 2023
Dear Guest,We appreciate your compliments. Thank you for staying with us. We hope to see you soon!

10/10 Excellent

Scott

Stayed 1 night in Feb 2023
Response from 44646mgr on Mar 16, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon.

2/10 Terrible

Stephanie

Business traveler
We had a generator stolen off the back of our work truck
Stayed 1 night in Feb 2023
Response from 44646mgr on Feb 10, 2023
Dear Stephanie,Thank you for providing us with this feedback. Please know that we did inform local law enforcement of this situation and were notified that there will be close patrol of the property's surrounding area. We highly recommend you reporting this incident with local law enforcement as well. Thank you for staying with us. We hope this experience does not deter you from staying with us in the future. Best,Management

10/10 Excellent

Donald

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean, convenient, affordable, plenty of pillows nuff said.
Stayed 1 night in Feb 2023
Response from Veena Tewani on Feb 9, 2023
Dear Guest, Guest Satisfaction is our top priority. Therefore, we are glad you had a great stay. We appreciate your compliments regarding our hotel. Thank you for staying with us, we hope to see you soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was nice. The front desk gentleman was helpful
Stayed 1 night in Feb 2023
Response from Veena Tewani on Feb 9, 2023
Dear Guest, We appreciate your compliments of our staff and the hotel. Thank you for staying with us, we hope to see you soon!

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jan 2023
Response from 44646mgr on Jan 22, 2023
Dear Guest,We appreciate your rating. Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
This is our favorite place to stay when visiting friends in Bastrop ..Location is convenient ..Best of all nice clean and comfortable🙂..Breakfast also good..
Stayed 2 nights in Jan 2023
Response from 44646mgr on Jan 22, 2023
Dear Guest,We appreciate your compliments and are glad to hear that our hotel is your " favorite place to stay " in Bastrop. Thank you for staying with us. We hope to see you soon.

8/10 Good

Shawn