Exterior

Reviews of Arena by the Beach

Arena by the Beach
Ben Gurion 99, Main entrance from Shay Agnon 18, Bat Yam

Reviews

6.8
Rating 10 - Excellent. 79 out of 420 reviews" "
Rating 8 - Good. 135 out of 420 reviews" "
Rating 6 - Okay. 92 out of 420 reviews" "
Rating 4 - Poor. 69 out of 420 reviews" "
Rating 2 - Terrible. 45 out of 420 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for independent traveller.
my last night in Israel was finished watching the sunset from my balcony at Arena by the Beach. beautiful sea-front location with spacious, well furnished suite. the staff were friendly and helpful even though it was a little busy at check in. unfortunately I wasn't able to stay for the breakfast but I had a wonderful evening and a much-needed rest. thank you so much for the hospitality! - this is the review I would have written if the devastating events that are currently unfolding had not occurred. my heart is broken to see what is happening right now in Israel and my prayers are with you and your families. the love and warmth and friendliness I was shown on my trip is in stark contrast to the horror of these terror attacks.
Stayed 1 night in Oct 2023
Response from idan on Oct 16, 2023
thank you very much,hope to see you again at the futureidan

10/10 Excellent

Jovace

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was amazing! So kind and very helpful
Stayed 4 nights in Aug 2023
Response from recmng on Sep 28, 2023
thank you,we glad that your stay was pleasant and you satisfied

8/10 Good

Mordakhay

Stayed 4 nights in Aug 2023

2/10 Terrible

Liraz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bugs in our room. Desk service was rude. Absolutely Terrible. STAY AWAY!!!
Stayed 2 nights in Jun 2023

4/10 Poor

samet

Stayed 2 nights in Jul 2023

4/10 Poor

Eliezer

Traveled with family
Disliked: Staff & service, property conditions & facilities
The pool was nice. But it closed at 6:00 pm - sunset was at 7:40. And it did not open untill 11:00 am which was checkout. We arrived at 2:35 pm. Met a person at the deak who told us that check in was at 3:00 pm - which was true. She told us that our reservation was for two nights. That was incorrect- it was for one night. She barked at us to sit down as check in is at 3:00. At 3:10 we knocked on the door. She said a room is not ready and promptly left as her shift was done. Someone else came and had to start over. A room was not avaliable until 4:00 pm. No compensation was offered or given for the delay. The breakfast was bare. The food choice was quite limited. Someone was making what seem to be omelets - but had no fillings ie cheese, mushrooms, onions etc. so he was making egg rings in iul. Everything else was premade. They did not have regular coffee - just instant and through a machine. The air conditioning in the room did work well. The room was quite dated. There was no service, bellhop, concierge etc.
Stayed 1 night in Jul 2023

4/10 Poor

REUVEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2023

4/10 Poor

Majed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was filthy and the rooms and hallways smelled like smoke. The swimming pool area looked like a listeria breeding ground. There were homeless people squatting in the hotel. Something was wrong with the fan and it sounded like an aircraft was in my room so could not sleep.
Stayed 1 night in Apr 2023

2/10 Terrible

BENJAMIN

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front desk too slow ,the furniture too old ,the room is dusty all together not worth the price . The only good thing is the Breakfast even Very good .
Response from irit on Feb 22, 2023
dear Benjamin:we will try to improve our service in the reception.we are doing our best for the cleaning of the room. maybe it was dusty on spot on

4/10 Poor

yoel

Stayed 1 night in Sep 2022

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fix It Up or Close It Up!
This place is in a nice location - across the street from the beach. Restaurants etc nearby. Staff is friendly and tried to be helpful. But the facility is falling apart and needs a renovation, or they should get out of the business. Our reserved suite with a sofa bed in the living area had 2 chairs instead, which could not be coupled into any sleeping arrangement. We requested a room change, but that room had a broken sofa bed with no linens and none available until the next day. It was VERY uncomfortable for my son to try to sleep. The next day they tried to fix it, but a severe lump remained which caused him a backache the following day. Other problems: shower head not working. No phone in the room. Construction scaffolding abounds but no visible work in progress. Room key didn't work longer than a few hours without needing to be reset. Staff tried to be helpful but can't make up for a facility that is falling apart.
Stayed 2 nights in Jul 2022
Response from irit on Jul 26, 2022
Dear Richard: We are doing our best to give our guests a good feeling , and to take care for their needs. I am sorry that you fill the way you do. We will be happy to invite you to come again to the hotel for a better experience. please advise thank you & best regards

2/10 Terrible

sarit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2020

6/10 Okay

Pradhan

Business traveler
Disliked: Staff & service
Location is good . Personal is not friendly
Personal are not friendly. Service is not on time.
Stayed 3 nights in Jan 2020

2/10 Terrible

mohammed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never using this hotel again
Very poor service and safety was main concern. Room door didn’t shut properly and cockroaches were all over the place.
Stayed 4 nights in Dec 2019

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

eybi

Liked: Cleanliness, staff & service, room comfort
good value for money
the building is located in a great location right nect to the beach. it mix residence apt and hotel rooms. they could try harder for better cleaning the building, windows and structite. the breakfast was amazing and rich with wide variety.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property I have ever stayed. Mouldy and dirty. Staff don't even clean rooms.
Stayed 3 nights in Dec 2019

2/10 Terrible

Mahann

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff... Amazing General Manager... even the live in tenants are Amazing... there’s a sense of family and Unity which makes you feel welcomed... I’ve stayed at Grand Court in Jerusalem and great Dead Sea Hotels... but this Hotel is an Amazing find... and under 200 a night... it’s a great deal for the city life and beachfront property
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
The breakfast was amazing and the service was great. The conditions of the property can be better...
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bell man, no help to get taxi, maintenance horrible , looks very old. Nice porch. Barley outlet in the room.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
It was falling apart and dirty and broken . Tired and the bathroom tiny and bedroom basic
Stayed 2 nights in Oct 2019

10/10 Excellent

Mayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from ilona v R.M on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo suite bat yam Hotel and Thank you for your wonderful review. I was happy to hear that you enjoyed in our Hotel. We will be happy to see you again in the near future. Warm Regards, ilona v R.M

10/10 Excellent

shuky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from ilona v R.M on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo suite bat yam Hotel and Thank you for your wonderful review. I was happy to hear that you enjoyed in our Hotel. We will be happy to see you again in the near future. Warm Regards, ilona v R.M

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness
No restaurant during shabbat
Central reservation said the restaurant will be open during Shabbat , it was close. As shomer Shabbat, it was a real big issue for me. Very disappointed on that point
Stayed 1 night in Sep 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards, ilona v R.M

8/10 Good

or

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo suite bat yam Hotel and Thank you for your wonderful review. I was happy to hear that you enjoyed in our Hotel. We will be happy to see you again in the near future. Warm Regards, ilona v R.M

6/10 Okay

Bella

Disliked: Staff & service, property conditions & facilities
Leonardo suits in Bat Yam need serious improvemen!
I stayed in Leonardo Suite from September 12 trough 16th, 2019. The location is great! Lots restaurants , markets and beautiful beach! The room is good size. Cable TV with lots of options. The breakfast was mediocre, lots of food but not tasty. The lobby is very small and overall doesn’t have inviting atmosphere. The mattress and pillows are terrible! They should work on improvements since the location is great.
Stayed 4 nights in Sep 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards, ilona v R.M

4/10 Poor

david

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards, ilona v

8/10 Good

Eli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo suite bat yam Hotel and Thank you for your wonderful review. I was happy to hear that you enjoyed in our Hotel. We will be happy to see you again in the near future. Warm Regards, ilona v R.M

2/10 Terrible

Leonardo, Bat yam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs on my bed on the floor shower curtain nasty No water in my room no towels every day I have to ask
Stayed 10 nights in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards, ilona v

4/10 Poor

Verified traveler

Stayed 11 nights in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards ilona v

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo suite bat yam Hotel and Thank you for your wonderful review. I was happy to hear that you enjoyed in our Hotel. We will be happy to see you again in the near future. Warm Regards, ilona v R.M

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from ilona v on Sep 30, 2019
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards ilona v

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The pool and beach view were the two reasons I chose this hotel. I checked in a little after 5:00pm and was informed that the pool was already closed, and though I paid extra for a beach view I did not get that (though that may be an expedia iasue and not a hotel issue). The room itself was very clean and nice. You just had to cross the street to access the beach.
Stayed 1 night in Jul 2019

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- but hard to access beach at certain times of the day - thru the MALL
Stayed 5 nights in Jul 2019

4/10 Poor

Judith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast, staff were really friendly and happy ... nice area and just two minutes from the beach.
Stayed 3 nights in May 2019

8/10 Good

Maayan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could try a little harder.
That was the very welcoming. The breakfast was great. However , The condition of the hotel is outrageous: old, the view is horrible- you can see your neighbors..
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Deluxe" room has incredible views! The staff was quick to help us when we'd an issue with our first room (which wasn't what we had expected) and a night later easily put us into the right one the next day.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We never requested a multilevel room as we have a 4 year old and that is what we received. The room was in terrible condition, dirty and cigarette burns on couch as well as curtain. Hotel is not very well cleaned overall. Location however in proximity to the beach is great.
Stayed 9 nights in Jun 2019

4/10 Poor

Verified traveler

Leonardo hotels in Tel Aviv lack of courtesy and very poor administration We booked a hotel in Bat Yam We arrived there at after a day in Dead Sea The receptionist asked if we received a phone call from the hotel with a change since they were sold out we were assigned to another hotel from the company 28 min from there No calls received and no further options given We arrived to the other hotel late air conditioning did not work in the room and was not fixed after several calls and attempts Left the hotel very tired ready for a fight back of 15 hours We do not recommend the hotel Nice area but poor administration
Stayed 1 night in Jun 2019

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an extremely tall building, nice clean rooms and spacious showers, right in front of the beach. The pool hours suck they open at 10 and and close at 530p water is too cold anyway. Beach water is warmer. Their daily full breakfast buffet is delicious well worth your buck considering how expensive food is in Israel. Parking is limited but plan your day accordingly and you shouldn’t have a problem.
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Natalia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Hotel is a bit tired. No parking, gave me a key that did not work. Elevator very slow if you are on the high floors. Breakfast not so great.
Stayed 1 night in Jun 2019

8/10 Good

Wendy

Liked: Cleanliness, room comfort
Beach fun
Great location next to beach. Great children’s play area opposite. Room was dated but spacious and aircon was good. Staff really couldn’t be bothered to help so slow check in and out. Would stay again if price was right.
Stayed 1 night in May 2019