Indoor pool, outdoor pool

Reviews of Goodway Hotel Batam

3.5 out of 5
Goodway Hotel Batam
Jalan Imam Bonjol No.1, Nagoya, Batam, Batam Island

Reviews

6.0
Rating 10 - Excellent. 7 out of 110 reviews" "
Rating 8 - Good. 31 out of 110 reviews" "
Rating 6 - Okay. 43 out of 110 reviews" "
Rating 4 - Poor. 18 out of 110 reviews" "
Rating 2 - Terrible. 11 out of 110 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

rina, spore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel already close down l.
The hotel is already close down and they still accept our booking.we went there and everything is empty...we had to look for another hotel immediately...
Stayed 2 nights in Sep 2018

8/10 Good

dst, singapore

Liked: Staff & service
Need clean
Toilet need further clean. From the lift to rooms walk way bit smelly
Stayed 1 night in Aug 2018

6/10 Okay

Harry, SIngapore

Liked: Staff & service
Disliked: Cleanliness
I am sure it was a classic in its day but getting tired. Lovely staff made the stay enjoyable but the general condition is poor.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Good
The WIFI was poor, NO shower bathtub only, hot water not functioned at bathroom. But the breakfast was great.
Stayed 1 night in Jun 2018

8/10 Good

Hoyee, Singapore

Liked: Staff & service, room comfort
Great, affordable hotel near Nagoya!
Goodway Hotel is extremely affordable! Plus it's less than 5 mins away from Nagoya by car! The hotel has facilities like swimming pool, jacuzzi, wine bar with a pool table, and all are great! Breakfast buffet is also amazing. Thank you Expedia!!
Stayed 2 nights in Apr 2018

2/10 Terrible

Sarah, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It was such a terrible hotel, the aircon was not working and there was nobody around, pub is closed, ants were everywhere in the hotel, no cancellation allowed thus we were stuck there for two nights, street around the area was unsafe, worst toilet ever and i dont EVER want to step into this hotel ever again. On a side note deposit at 300k rupiah was ridiculous for such quality.
Stayed 2 nights in Apr 2018

8/10 Good

satya, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel.. but the restaurant staff are rude
Front office staff are pleasant. The restaurant staff are rude We asked for an omelette. It took atleast 30 mins and repeated requests to get one.
Stayed 3 nights in Apr 2018

4/10 Poor

Sin chong

Disliked: Cleanliness, property conditions & facilities, room comfort
2-day Golf trip to Batam.
Very rundown condition. Corridor to room smells bad, mattress soft and sagging causing back ache, air conditioner not cold despite setting to 15deg C.breakfast ok.
Stayed 1 night in Mar 2018

8/10 Good

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet cleanliness
I think the cleanliness of the toilet has dropped over the years. Discolored bath towels and only I tooth brush was given for double occupancy, need to ask to additional tooth brush.

8/10 Good

Verified traveler

Ok hotel
Dont expect any wow factor, old & run down hotel, waiting area quite alot of mosquitos.. very nice and big bed.
Stayed 2 nights in Dec 2017

6/10 Okay

agnes , Singapore

Liked: Staff & service, room comfort
Decent and convenient
The hotel is decent, generally clean and hotel staffs are nice and helpful. However the pool and jacuzzi are not that clean, the sauna and steam room are okay. The room only provided one set of toiletries when there were 2 of us. When they make up room, towels were not changed though. Overall this hotel is good enough for the price. It is only about 5-8mins walk to Nagoya hill mall.
Stayed 2 nights in Dec 2017

6/10 Okay

LEE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
40/100 room..not worth to be 4 stars..
Room was big but definitely a big difference compared to picture. The conditions of the room is probably 40/100 that’s what u can say. Bathtub has many black stain...hmm well overall the hotel buffet was great! Buffet was 80/100!
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Unpleasant Stay
too noisy with the kids playing at the pool early morning
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No comment
Not good, from room to breakfast not up to standard

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel in Nagoya area
Hotel is indeed old. Running water was rusty and too yellow that we needed to transfer rooms.But all the staff in this hotel are great. Food here is also good and it's walking distance to Nagoya hill shopping center. Pubs are also just across the street

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star
good hotel, big rooms

6/10 Okay

Shakirin

Breakfast limited... not much food... Toilet no floor mat... Toiletry not complete... Balcony is dirty...

6/10 Okay

Mohsen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed with the room given n Porter service
We had booked the hotel one month in advance and when we arrive, we were given a room which has a window that is facing a wall. When we were going to check out we had called for the Potter to help us with our bags. We left him with the handling of the bags. Board the cab with the samexamination Porter helping loading the bags and not realising anything wrong with one of the bags. Once we alight from the taxi we notice that the handle of the bag was broken. The Porter didn't even tell us that he had broke the handle of the bag while handling the bags.

8/10 Good

irman

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Sappire, SG

Disliked: Cleanliness, property conditions & facilities, room comfort
Last options for 2nd stay
Hotel is torn down. Toilet very dirty. Lots of mosquitos. The only n best good point is extreme best staff and transport services...

4/10 Poor

visu, Singapore

Disliked: Property conditions & facilities, room comfort
Unpleasant location
Food at the restaurnt not satisfactory. Looks very deserted.Spoilt basin tab

8/10 Good

Nurwati, Singapore

Liked: Cleanliness, staff & service, room comfort
Best Hotel,Good Location
Comfort,but food wise was more to Asian Cuisine. Hotel staff was frenly.

2/10 Terrible

Ismail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Goodway but its really a Badway"
Hotel is very old and everywhere creaked and broken, missing toiletries, smelly refrigerator, missing min bar, additional water bottle charged eight times normal price, stain and unhygienic towels, kids deep soaking bath tub, late check in not allowed, mattress are old and broken from bottom, buffet breakfast but nothing you will find after 9am and not good at all, broken toilet doors, only the thing some staff are ok and location is good. Overall its cheaper and not equivalent to single star hotel… I will neither stay anymore or recommend any one to stay in Goodway, I will recommend to stay in Da Vienna Boutique Hotel, Grand I Hotel, Allium Hotel, Nagoya Hill Hotel.

2/10 Terrible

Vijay, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth for 1 star even!
This is not a 4 star hotel. Lobby and all rooms are filled with cigeratte smell! Very dirty, Spring bed not mattress! Poor Staff! ...

2/10 Terrible

yazid, spore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i was so dissapointed that i book a room n i be charged for 2 children n yet wen im asking the staff they say that breakfast only for 2, i paid 39 + , if i noe i jus take another room cost me $45 n get 2 breakfast n yet they say that they cnt gv for my children breakfast.The staff are not frendly show no smiling face even met other staff they dnt even wish the tenant gud moning or afternoon. the breakfast was the worst i experience, only few dish hv no choice jus eat.I hope the hotel can do something abt customer service n the room cleaniness n breakfast. i dnt tink so i wil sty the hotel anymore.Bad experience.

6/10 Okay

james, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelling carpet
Unpleased smell, seems like come from carpet. Room is quite run down. Limited choices of breakfast.

6/10 Okay

Christopher, Singapore

Disliked: Cleanliness, property conditions & facilities
Weekend Break at Goodway Batam
Hotel is looking tired. The bathroom was small, and there many chips on the bath area. The shower curtain over the bath was far too long, and consequently very grubby and dirty at the bottom. Basically disappointed, obviously why the place is so cheap.

4/10 Poor

Christopher, Singapore

Disliked: Cleanliness, property conditions & facilities
Goodway Staycation
Staff at The Goodway are pleasant enough. The hotel is looking very tired. I stayed in a junior suites, with a small bathroom that needs ripping out and replacing. For example, bath was chipped in several places, when using the sink taps, water splashed everywhere. The shower curtain was way too long for the bath, ergo showering was not a pleasant experience. Overall the ace is shabby, but it is cheap, so for a one night error where a you are going to do is play golf, go to the local bars it is adequate enough. But any longer than 2 days would be a nightmare.

6/10 Okay

Verified traveler

Disliked: Room comfort

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK but lost its former glory
There are a few hotels like this in the location in the same price bracket (others are (too) much cheaper). Some of the other hotels in this bracket have been renovated and are much the better for it. Since they were all full I booked this one. It is adequate and I would go there again but only if the other hotels were full. It is old, very tired and in need of renovation. It should not be commanding the very high price that it does. You could easily identify many areas to make negative comments about (toilets cracked, bath chipped, paper thin bath towels etc.) and many will. Overall though, it was clean and did the job

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel has good rooms, is clean although a little old, and is in a good location in the city, but check-out took half an hour with too few staff at the front desk.

8/10 Good

JOESAPHINE SHALENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Below Average
Room was filthy. No bathtub nor free wifi.

6/10 Okay

Mikee, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
The money spend not worth and the bedsheets are dirty. Hotel too old but the customer service is nice.

6/10 Okay

Muhammad Rezzal, singapore

Average stay
From the moment we entered the hotel till we depart,everything was average.No greetings from bell nor reception. Upon arriving into our rooms,room was clean and neat but lighting failure made the whole experience worse. It was already night when we arrive and it took them another 1hour for the technician staff to fix the wall light as they claim they had no spare. We waited in the room of darkness but to my thinking,why can't they just give me another room instead? Just poor judgment from hotel staff knowing the room has lighting failure but still proceed to give us the room. One other thing is their info email had no one attending to it,I've email my request on their info email weeks before my stay but no one actually get back to me.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing good about this hotel.
Travelled on 5th Dec for 2D1N, couple stay. First off, front desk staffs unfriendly. Requested for a smoking room, which I was expecting the room ordour to have a very strong smell of smoke but I was wrong, smell was ok in the room. Got king size bed, which u can tell it feels very old. Bathroom is terrible. Dirty bathtub, taps/shower head runs very little amount of water which is annoying! Ok, I read many negative reviews especially on the air conditioning - which is super right and I don't wish to go on abt this issue. And lastly, breakfast was horrible. Not that I wasn't thankful to have food on the table, but it was just disappointing. Not much of choices, had only slices of bread and left. Hotel is near to Nagoya Hill Shopping Centre, 5 mins drive but cost IDR 50k. Also, roughly 10mins drive to BCS Mall which cost IDR 60k. Despite the negative reviews read, I thought to give it a shot and go ahead with the booking. But sorry I will never return as they is nothing good there that makes me want to come back for another stay.

6/10 Okay

Ng, Singapore

Disliked: Cleanliness, property conditions & facilities
Swimming pool is dirty

6/10 Okay

Kelvin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Disliked: Staff & service, property conditions & facilities
Run-down but still good value more a short stay
This place really needs a facelift. Rooms are fairly clean but you cannot help but notice the old & run down furniture. And the mattresses have lost their bounce (sagging in some parts). And can someone PLEASE look into the numbering of rooms! It's only 3 floors but seriously, the order needs to be looked at. Not much variety at breakfast. Checking out was a bit of a hassle as only 2 staff on duty. Requiring a deposit during check-in certainly did not help the situation as lot of time spent recounting the amount (especially the guests)

10/10 Excellent

Ben, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rate it
Close to Nagoya Shopping. Bars, restaurants and harbour bay. Awesome.

8/10 Good

Raagavendaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice place to stay near to town
This hotel bath room and aircon needs servicing, hotel bed was old too needs upgrade Other then hotel food breakfast was good , friendly staffs and nice people

6/10 Okay

Dayang ku kartini, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more Goodway... Sorry
The room I booked was not the same as what it picture in the website. Very disappointing but have no choice but to stay there. The bathroom is so dirty that we had to asked housekeeping to clean when we just got into the room. For a 3-4 star it has no value. The room and linen is so dirty I feel as if I'm in a red distric budget hotel at Geylang. The swimming pool and sauna is the the only thing my kids enjoy. It's a walking distance to good, cheap food. Nearby there's this awesome cake shop..

6/10 Okay

Sureya

Disliked: Cleanliness

4/10 Poor

Ellie, Singapore

Disliked: Staff & service
A disappointment
We booked one night at Goodway Hotel in their Grand Deluxe Room. (1) It should have came with a balcony. However, we were given the normal room (2) There were mosquitos inside the room although the windows were shut the whole time. My husband had bites all over his body (3) We requested for toothbrush to be brought up to our room as there was only one provided. however, it never came (4) Cuppa coffee we bought before checking in cost us 50k idr!

6/10 Okay

macka, Brisbane

Liked: Staff & service, room comfort
Relaxing
Nice stay. Get a room facing the pool not the road its to noisy. Staff are great and the food isn't to bad.