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Reviews of Quality Inn & Suites Baton Rouge West – Port Allen

2.5 out of 5
Quality Inn & Suites Baton Rouge West – Port Allen
131 Lobdell Hwy, Port Allen, LA

Reviews

6.6
Rating 10 - Excellent. 144 out of 588 reviews" "
Rating 8 - Good. 146 out of 588 reviews" "
Rating 6 - Okay. 99 out of 588 reviews" "
Rating 4 - Poor. 90 out of 588 reviews" "
Rating 2 - Terrible. 109 out of 588 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Glenn

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Darren

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was old, run down and dirty. Everything was damaged and stained. An outlet didn’t work in our room. That being said, it looks as though they’re going to start remodeling.
Stayed 2 nights in Mar 2024

6/10 Okay

Shaquilla

Traveled with partner
Liked: Staff & service
Remote did not work, no extra battery. Cigarette burns in sheets.
Stayed 1 night in Mar 2024

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I've ever seen. The sheets were stained with cigarette burns, hair on the fitted sheets, smoke smell unbearable. Safety lock on front door broken, carpet dirty with holes and burn marks. Toilet had putty holding up the base connected to floor with hair around it, 2 of the lamps were broken. Went to front desk to ask for new sheets and was told "All i have is one". So I was stuck with the pub infested fitted sheet". A crusty milky looking substance noted beside the bed that spread to the night stand, dirt noted on the curtains, top to bottom.
Stayed 1 night in Feb 2024

4/10 Poor

Doreen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room didn't have working lights so we had them switch us. Second room smelled horrible. Will not go back. We thought Quality Inn had higher standards
Stayed 1 night in Feb 2024

2/10 Terrible

Kenneth Dean, Hamilton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No WiFi even though it advertised so. Two of the four lamps in the room didn't work. Broken sink. Ripped curtains. Smelly room. Iron didn't work. Chairs in break area were filthy and stained. Sausage and eggs were cold. No juice in the machine. So much more but I'll stop
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
None of the ice machines on the entire property were working. My toilet was filthy. Clearly, the bathroom had not been cleaned. I tried to use the phone to call my wife and the phone in the room was disconnected. I decided to watch some TV and guess what? The television did not work. There was no signal. I am very unhappy and disappointed.
Stayed 1 night in Feb 2024

2/10 Terrible

Miellon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested Dirty linen Bathroom sink clogged Toilet wont flush without several tries Rooms smell like cigarettes and musty odor.
Stayed 1 night in Jan 2024

6/10 Okay

Lana

Traveled with partner
Stayed 1 night in Jan 2024

10/10 Excellent

Trevon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures online were very misleading
Stayed 1 night in Jan 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
They had cut the elevator off. So the customer couldn’t use it
Stayed 1 night in Jan 2024

6/10 Okay

Lydia

Disliked: Property conditions & facilities
Didn’t get the room ordered due to elevator not operating right curtains and carpet being the value of property down. Blanket on bed had holes in them like cigarette burns
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024

6/10 Okay

Neely

Business traveler
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Nazeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room was appropriately clean so the front desk person provided executive suite within the same price which was an awesome experience.
Stayed 1 night in Jan 2024

2/10 Terrible

Martha, ottawa

Stayed 1 night in Jan 2024

6/10 Okay

Charlston

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

shiwana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bottom of the barrel
If your looking for a last minute roach motel thatbhas no toilet plungers onsite..this is the motel for you.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette burns in the sheets. Lights weren't working in the bathroom. Holes punched in the walls. Three words of advice ...Don't Do It!
Stayed 1 night in Dec 2023

4/10 Poor

Devin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No toothpaste provided & elevator was out of order
Stayed 1 night in Dec 2023

2/10 Terrible

Jada

Stayed 1 night in Dec 2023

4/10 Poor

Kelly

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
This entire property is filthy! The lobby/dinning area tables had built up gunk on them and the chairs were heavily stained. The breakfast bar area was filthy and NO COFFEE! My room had hair all over the sink and floors with crumbs and grass all over the carpet. My bed had been undone like the room had never been cleaned. NO HOT WATER either. The elevator was broke and they tried to put me on the third floor walking up three tall flights of stairs. The staff were friendly, but it was just so dirty I had to leave a review to warn others.
Stayed 1 night in Nov 2023

4/10 Poor

Alton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was ok but the parking lot on the side is going to destroy someone's vehicle. I didn't like the fact that I had roaches in my room I really want my refund from this night.
Stayed 1 night in Nov 2023

4/10 Poor

Niki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT CLEAN
THE PEOPLE WERE NICE, BUT THE ROOMS ARE NOT CLEAN, THE LOBBY CHAIRS HAVE STAINS ALL OVER THEM, SO GROSS YOU DIDNT EVEN WANT TO SIT ON THEM. SAME WITH THE SOFA BED CUSHIONS IN OUR ROOM. UN-CLEAN ALL WAY AROUND
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Disliked: Staff & service
Poorly managed business.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tommy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

derrick

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not 3 stars
Stayed 1 night in Oct 2023

4/10 Poor

Kellie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room/bathroom dingy. Holes in walls. A/C sounded like a train every time it kicked on.
Stayed 2 nights in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
Dear Kellie, we apologize for the unpleasant experience you had at our establishment. We value your feedback and honesty, and we will use it to improve our training and procedures. Thank you for bringing this to our attention.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is not worth the discounted price.
My room was damp and smelled of mold and smoke. The shower head and pipe were exposed through a hole in the wall. The shower head was directed at the wall, and because it was free-floating in the hole you couldn't change directions of the water flow. The hair dryer was destroyed and was a fire hazard. They were unable to replace or fix it during my stay. The worst was the ROACHES!! I killed baby roaches in the sink area and on the bedside table. I left an opened butter on a dining room table at breakfast on Saturday. On Sunday when I went down for breakfast, it was in the same spot, which means that no one cleaned the tables. I could not wait to leave this hotel.
Stayed 2 nights in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
We apologize for the unpleasant experience you had during your stay in one of our rooms. We would like to assure you that the matter has been promptly addressed and resolved by our management team. In the future, we kindly request that you do not hesitate to approach our front desk if you encounter any discomfort during your stay. We value your feedback and appreciate your honesty. Thank you for choosing our establishment.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled up to the hotel and it was absolutely not what was pictured. We check in and walked in the room and instantly notice the strong smoke smell, holes in the comforter, just run down hotel. I go back to the check in desk and tell them that I did not want a smoking room and she said that was all that was available. I decided to suck it up and not go through the hassle of canceling for a refund. Go back to the room to use the bathroom. The toilet wouldn’t flush. We leave for the game and tell the service desk and they claim they’ll send someone to fix it. When we return to the room around 11:30pm, the toilet still wasn’t fixed. Just an overall not QUALITY experience. I learned a valuable lesson about letting my husband choose the hotels
Stayed 1 night in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
We sincerely apologize for the inconvenience caused by the toilet issue you experienced, Andrea. We regret that our maintenance team may not have been available at the time of your request. Nevertheless, we promptly investigated the matter and found that the toilet was functioning properly. In order to avoid any future inconvenience, we kindly advise you to always verify the room details when making an online booking to ensure it is indeed a non-smoking room. We appreciate your feedback and extend our best wishes to you.

2/10 Terrible

Nicole

Stayed 1 night in Oct 2023

2/10 Terrible

Nicole

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the nice lobby fool you! After a terribly long check in process we arrived at our rooms which were not clean, no bedding, ash trays filled with cigarette butts and one of the doors was just wide open. They gave us new rooms which were equally run down and smelled like stale cigarette smoke. I witnessed many customers approaching the desk with various complaints as well.
Stayed 1 night in Oct 2023

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible conditions and smelled bad. really dirty
Stayed 2 nights in Oct 2023

2/10 Terrible

JOSE ANGEL

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE DIRTY ROOM HAD FLICKS IT IS UNACCEPTABLE THE SHEETS WITH STAINS
Stayed 1 night in Oct 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location for my travels.
Stayed 1 night in Oct 2023

10/10 Excellent

YAMEN

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Abel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We came in late the clerk was nice but the room was bad the floor next to the sink was wet the sheets had stains the remote couldn’t change channels lucky for us we left early it was a quick stay
Stayed 1 night in Oct 2023

4/10 Poor

Genesis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Bryce

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in staff, wife and husband, seemed to be in the middle of an argument when I arrived. I'm my presence, there were little words exchanged, you could feel the tension. The overall condition of the hotel and room were poor. Doors being open with A/C units blowing, some a/c units not on, and very old paint on the walls. The room was dated, had cigarette burns in the blanket and sheets in a min smoking room. The TV was missing a cable, so it didn't work, the door has trouble closing, and the door and security locks were very old and seemed inadequate.
Stayed 1 night in Sep 2023

2/10 Terrible

Lindsey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique here
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Room comfort
One of the worst experiences I have ever had with a hotel, tried to check in lady at the front desk said to come back in 30 Minutes the room will be ready then, get back and not only was the room not ready she says I didn’t have a confirmation. I’m showing her my itinerary now to show that it was booked and confirmed and she was legit no help the entire time. Worst experience ever
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas G.

Stayed 1 night in Sep 2023
Response from Lenaya Bell on Oct 6, 2023
Im so sorry to see you had such a poor experience here with us, Im eager to hear what exactly you disliked .Feel free to contact the hotel to speak with someone regarding this stay.Best of luck,Lenaya BellFront Desk SupervisorQuality Inn & Suites -Port Allen

8/10 Good

Natasha

Stayed 1 night in Sep 2023
Response from Lenaya Bell on Oct 6, 2023
Thank you for your feedback Natasha.We hope to see you again soon .Best Wishes,Lenaya BellFront Desk SupervisorQuality Inn & Suites -Port Allen

4/10 Poor

Renida

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good TV was not working well a little uncomfortable dod not sleep well Breakfast was great
Stayed 2 nights in Jul 2023

10/10 Excellent

Fanny

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room smells
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager