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Reviews of Sonesta ES Suites Baton Rouge University at Southgate

3 out of 5
Sonesta ES Suites Baton Rouge University at Southgate
4001 Nicholson Drive, Baton Rouge, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 706 reviews" "
Rating 8 - Good. 174 out of 706 reviews" "
Rating 6 - Okay. 39 out of 706 reviews" "
Rating 4 - Poor. 14 out of 706 reviews" "
Rating 2 - Terrible. 8 out of 706 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and extremely clean and welcoming. Staff was very personable and helpful. Excellent hotel!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Matthew, it's wonderful to hear you found the Sonesta ES Suites Baton Rouge University at Southgate to be warm, accommodating and sanitary. We're also thrilled that our team members succeeded in providing helpful and personable service. We aim to maintain this excellent standard and hope to welcome you back soon.

8/10 Good

Mandy

Business traveler, Traveled with family
Liked: Property conditions & facilities
Stayed here for a college visit. Staff was polite but not overly friendly. Breakfast was not good.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 8, 2024
Mandy, we appreciate your recent stay at Sonesta ES Suites Baton Rouge University at Southgate and for sharing your experience. It's pleasing to learn you found our team to be respectful. However, we regret to hear that your breakfast experience and interaction with our team didn't quite live up to your expectations. Your feedback helps us focus on these areas for improvement. Looking forward to your return visit, possibly exploring more of our dining options next time.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for only one night. We booked a two bedroom with a kitchenette. We had everything we needed and everything was clean. I would recommend this property.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Diana, it's fantastic to hear about your recommendation of Sonesta ES Suites Baton Rouge University at Southgate. We're thrilled that the kitchenette and cleanliness in the two-bedroom suite met your needs. Your kind words are truly appreciated, and we eagerly anticipate your next stay with us.

10/10 Excellent

Breane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and manager was very nice and accommodating. Room was clean and a spacious suite with full kitchen.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Breane, it's splendid to hear about your positive experience at Sonesta ES Suites Baton Rouge University at Southgate. We're thrilled to know that our wonderful team members at the front desk and the managerial team added to your comfort. Also, we're glad the clean, spacious suite with a full kitchen met your needs. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Jerry

We love this place
Stayed 1 night in Feb 2024
Response from AGM on Feb 15, 2024
Jerry,Thank you very much for your kind review.We look forward to your return.Regards,Peter.

6/10 Okay

Sharon

Traveled with family
AC extremely loud
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Sharon, thank you for taking the time to share your experience. We understand that you encountered an issue with the noise level of your room's air conditioning unit. We assure you that we are working towards amending and enhancing the state of our facilities to provide a more comfortable and quiet stay for all our guests. We hope to give you a more serene environment on your next visit.

8/10 Good

Ronald

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the 4-star rating, Ronald!It's great your time at Sonesta ES Suites Baton Rouge University at Southgate was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

John W Brimm,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the excellent rating, John!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites Baton Rouge University at Southgate! We look forward to hosting you again soon.

10/10 Excellent

Curt

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Curt, thank you for choosing Sonesta ES Suites Baton Rouge University at Southgate! We are delighted to know you had an excellent experience with us. We pride ourselves on providing top-notch service and accommodation for our guests. Looking forward to hosting you again in the future!

10/10 Excellent

Lona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Thanks for the amazing rating, Lona!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Baton Rouge University at Southgate!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Thank you for the fantastic rating, Jessica!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Baton Rouge University at Southgate! We can't wait to see you again soon.

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Amy, we're thrilled to read about your positive experience at Sonesta ES Suites Baton Rouge University at Southgate. We always strive to provide a top-tier experience, and it seems we met this mark with you. We can't wait to welcome you back in the near future, ensuring another excellent stay. Thank you for choosing us.

10/10 Excellent

??

Liked: Property conditions & facilities
I like it
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Sonesta ES Suites Baton Rouge University at Southgate is delighted that you enjoyed your stay. Thank you for sharing your positive experience. We look forward to welcoming you back in the future.

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks for sharing this perfect rating, Valerie!We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Baton Rouge University at Southgate! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Carol, Bossier City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at this facility. We will definitely stay again on our next visit to Baton Rouge!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Carol, it's fantastic to hear that your first stay at Sonesta ES Suites Baton Rouge University at Southgate was a memorable one! We appreciate your kind words and are excited to welcome you back on your next visit to Baton Rouge. Safe travels until then.

2/10 Terrible

Bill

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Bill, we're truly disheartened to find that your stay didn't meet your expectations. We rely on guest feedback to improve and assure you that we're committed to offering the highest quality service and accommodation. If you're willing to discuss your experience further, please contact the hotel directly to give us another opportunity to fulfill your expectations.

10/10 Excellent

Claire

Traveled with family
We were in Baton Rouge for our granddaughter’s LSU graduation. The hotel was very close to campus. The staff was very friendly. Our room was really nice, clean and comfortable. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Claire, it's delightful to hear that Sonesta ES Suites Baton Rouge University at Southgate played a part in your family's memorable milestone. Proximity to the campus and comfort are some qualities we are proud of. It's wonderful our dedicated team members added to the pleasant encounter. We eagerly look forward to your next visit.

10/10 Excellent

Carolle

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Carolle, it's great to know you enjoyed your stay at Sonesta ES Suites Baton Rouge University at Southgate. We appreciate your top rating, and we're looking forward to welcoming you back in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Thank you for the wonderful rating, Marie!It's fantastic you enjoyed your time at Sonesta ES Suites Baton Rouge University at Southgate so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
John, thank you for your rating of Sonesta ES Suites Baton Rouge University at Southgate. We're pleased you had an enjoyable stay and we hope to welcome you back on your future travels.

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 14, 2023
Jesse, it's wonderful to see your top rating for Sonesta ES Suites Baton Rouge University at Southgate! Without specifics, we can only hope you enjoyed everything about your stay. If you ever want to share more about your experience, we'd love to hear it. Looking forward to welcoming you back for another perfect visit.

8/10 Good

Matthew

Stayed 1 night in Oct 2023
Response from Customer Service on Dec 14, 2023
Matthew, thank you for choosing to stay at Sonesta ES Suites Baton Rouge University at Southgate. We greatly appreciate your strong rating and trust in our hospitality. We hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and helpful staff!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Brianna, thank you for sharing your experience at Sonesta ES Suites Baton Rouge University at Southgate. We're delighted that you found our team members both pleasant and supportive. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Daniel, thank you so much for your top rating of Sonesta ES Suites Baton Rouge University at Southgate! It seems like your experience was pleasant and we are thrilled. We look forward to your continued support and wish you a great day!

10/10 Excellent

Cederrall

Stayed 2 nights in Jun 2023
Response from Customer Service on Dec 20, 2023
Cederrall, it's great to see your perfect rating! We're thrilled to learn that your stay at Sonesta ES Suites Baton Rouge University at Southgate met your expectations. Thank you for taking the time to share this experience and we can't wait to welcome you back on your next visit.

10/10 Excellent

Jeromi

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Thanks for the outstanding rating, Jeromi!We're delighted your time at Sonesta ES Suites Baton Rouge University at Southgate was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Juan Camilo

Liked: Cleanliness, staff & service, property conditions & facilities
Is a little outdated but room sizes are great!
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Juan, thank you for taking the time to write about your experience at Sonesta ES Suites Baton Rouge University at Southgate. We are delighted that you enjoyed the spaciousness of our rooms. While our facilities might have a classic touch, we continuously strive to deliver the best experience for our guests. We would be more than happy to see you again on your next visit to Baton Rouge!

10/10 Excellent

Mat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 9, 2023
Thank you for the fantastic rating, Mat!It's outstanding you had such a wonderful experience at Sonesta ES Suites Baton Rouge University at Southgate. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 9, 2023
Christopher, we're thrilled to see you've found your experience at Sonesta ES Suites Baton Rouge University at Southgate satisfying. We appreciate your rating and are glad our efforts at making your stay comfortable were recognized. Look forward to welcoming you back soon.

8/10 Good

Hayden Joseph

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Thanks for the 4/5 rating, Hayden!We're thrilled you enjoyed your time at Sonesta ES Suites Baton Rouge University at Southgate so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Nneka, New orleans

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just add a night light to the pool area but everything else was perfect
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Thank you for the 5/5 rating, Nneka!It's excellent you enjoyed your time at Sonesta ES Suites Baton Rouge University at Southgate so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
Joseph, it's exhilarating to know that your experience at Sonesta ES Suites Baton Rouge University at Southgate was remarkable. We appreciate you taking the time to share your feedback in the form of this perfect score. It is feedback like yours that inspires our colleagues to deliver exceptional service. We're eagerly looking forward to your return for another superb stay with us at our hotel.

10/10 Excellent

Michel

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Thanks for the perfect rating, Michel!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Baton Rouge University at Southgate.Have a wonderful day!

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff but limited places to walk outside, though an easy walk to LSU’s campus
Stayed 3 nights in Oct 2023
Response from AGM on Oct 9, 2023
Laurence,Thank you for your kind review.Regards,Peter.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from AGM on Oct 9, 2023
Thank you for your kind review.We look forward to your return.Regards,Peter.

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Sep 25, 2023
ToniThank you for your kind review. We look forward to your return. RegardsPeter.

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from AGM on Sep 14, 2023
TravisThank you for your kind review.We look forward to your return.Regards,Peter.

2/10 Terrible

Matthew, Haymarket

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on Sep 11, 2023
Matther,Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Regards,Peter.

4/10 Poor

Jenny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good value, poor service and cleanliness
I stayed 2 weeks. Staff in the breakfast area very rude. Gum very dirty. No cleaning in the room.
Stayed 15 nights in Aug 2023
Response from AGM on Sep 6, 2023
Jenny,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comments you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. Regards,Peter.

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness
.
Stayed 3 nights in Aug 2023
Response from AGM on Aug 30, 2023
Michael,Thank you for your kind review.We look forward to your return.Regards,Peter.

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jul 2023
Response from AGM on Aug 22, 2023
DeborahThank you for your kind review.We look forward to your return.Regards,Peter.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on Aug 21, 2023
TrevorThank you for your kind review.We look forward to your return.Regards,Peter.

10/10 Excellent

Simone

Stayed 3 nights in Aug 2023
Response from AGM on Aug 21, 2023
Simoone,Thank you for your kind review.We look forward to your return.Regards,Peter.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta ES Suites Baton Rouge University at Southgate is an excellent place to stay close to LSU Campus and Stadiums. If you have a student attending LSU, sporting event, or business at LSU, then this is your place. All the amenities, convenient, economical, and pleasant staff, plus a descent breakfast included, you can go wrong. Give it a go Mate! Zalis Family
Stayed 4 nights in Aug 2023
Response from AGM on Aug 16, 2023
EricThank you very much for your very kind and detailed review.We look forward to your return.Regards,Peter.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
Sharesa at the front desk was wonderful as was all the staff!
Stayed 3 nights in Aug 2023
Response from AGM on Aug 14, 2023
Michelle,Thank you for your kind review. We look forward to your return.Will surely let Sharesa know you mentioned her name.Regards, Peter.

10/10 Excellent

Roland, Lutherville

Liked: Cleanliness, staff & service, property conditions & facilities
Consistent as same as visit in April2023
Stayed 1 night in Aug 2023
Response from AGM on Aug 16, 2023
RolandThanks for the kind review.We look forward to seeing you again soon.Regards, Peter.

10/10 Excellent

Leslie

Stayed 1 night in Jul 2023
Response from AGM on Jul 27, 2023
Leslie,Thank you for taking the time to do this survey.We appreciate it very much, and look forward to your return.Regards,Peter.

10/10 Excellent

Teena

Stayed 1 night in Jul 2023
Response from AGM on Aug 14, 2023
Teena, Thank you for your kind review. We look forward to your return.Regards, Peter.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from AGM on Jul 17, 2023
Lisa,Thank you for your feedback of your recent stay with us. We hope you will stay with us again. Regards,Peter.

10/10 Excellent

Charlene

Liked: Property conditions & facilities
Great place to stay. Convenient. Clean. Friendly. Nice breakfast
Stayed 2 nights in Jun 2023
Response from AGM on Jul 2, 2023
CharleneThanks for taking the time to fill out this review. We appreciate your feedback. We look forward to your return. Regards, Peter.