Breakfast area

Reviews of OYO Hotel Port Allen LA I-10 West

2 out of 5
OYO Hotel Port Allen LA I-10 West
821 South Lobdell Hwy., Port Allen, LA

Reviews

6.0
Rating 10 - Excellent. 158 out of 951 reviews" "
Rating 8 - Good. 213 out of 951 reviews" "
Rating 6 - Okay. 222 out of 951 reviews" "
Rating 4 - Poor. 154 out of 951 reviews" "
Rating 2 - Terrible. 204 out of 951 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is run down the sheets had holes and cigarette burns the whole room smelled like smoke and nicotine. We had to leave after a few hrs because of the smell.
Stayed 1 night in Mar 2024

6/10 Okay

Raul

Stayed 1 night in Mar 2024

10/10 Excellent

Raul

Stayed 1 night in Mar 2024

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Briona

Stayed 1 night in Feb 2024

10/10 Excellent

Briona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I m always treated like family here😘
Stayed 1 night in Feb 2024

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks!
Stayed 1 night in Feb 2024

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities
My first choice
Stayed 1 night in Feb 2024

10/10 Excellent

Briona

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it here! Feel like family when I come. It’s very easy to communicate with the staff. Very reasonable ☺️
Stayed 1 night in Feb 2024

6/10 Okay

Benjamin

Disliked: Cleanliness, property conditions & facilities
Not so impressed
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad deal. Very nice front desk.
Stayed 1 night in Feb 2024

4/10 Poor

Kirkland

Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lydia

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refused to refund me and continued to tried to also charge me for cancellation literally minutes after selecting the room. No customer service, just Indian call centers.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ammy on Jan 22, 2024
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Tyrone

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No tv remote, tv did not work, telephone did not work
Stayed 1 night in Nov 2023
Response from Dewi on Jan 22, 2024
Hey, Tyrone! Sorry for the inconvenience which you had related to any of our services. We would like to turn this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Dewi

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joey on Dec 9, 2023
Hi, Lydia! Thank you for the positive rating. Looking forward to your continuous love and support. Regards, Joey

4/10 Poor

Sherian

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No smoking but room smelled of smoke
My room was non smoking and the whole room reeked of cigarette smoke.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Ammy on Jan 22, 2024
Hi, Anthony! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Lydia

They need to do some maintenance repairs no lock at the top of the door door didn’t seem like it closed right
Stayed 1 night in Nov 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dewi on Dec 5, 2023
Thanks for rating us superbly, Travis! Glad to know that you loved our services. Regards, Dewi

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Two night stay
I booked this room because it was reasonable, close to the event. It was comfortable, clean and easy to access.
Stayed 2 nights in Oct 2023
Response from Dewi on Dec 5, 2023
Hey, Carol! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi

6/10 Okay

Linda

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Barbara on Dec 5, 2023
Hi, Linda! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

8/10 Good

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was toilet leaked up under on to floor
Stayed 1 night in Oct 2023

4/10 Poor

Harley

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Joey on Dec 5, 2023
Apologies for the inconvenience caused, Harley! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dewi on Dec 5, 2023
Hey, Megan! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dewi on Dec 5, 2023
Hey, Lisa! Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Dewi

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely terrible, unsafe for families. This was the dirtiest I've ever seen. We didn't even stay, we left.
Stayed 3 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Joseph! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Fawn

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting room
The water came out brown from the sink and the shower. There was a hole in the wall behind the door. The sheets still had hair in them. The pillow cases had black marks on them. The blow dryer was falling off if the wall and didn’t work. Very disgusting room!
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Fawn! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

10/10 Excellent

Marissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love these guys. They are so kind and helpful.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Thank you for the wonderful comment, Marissa! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good !
Stayed 1 night in Sep 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ammy on Jan 22, 2024
Hi, Lauren! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yea
Stayed 2 nights in Aug 2023
Response from Noah on Sep 11, 2023
Thank you for your appreciation, Megan! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one was in the office to check in so we left
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Lydia! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Christopher! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Realissa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the door handle was disgusting, the bed covers had cigarette burns, what appeared to be blood stains and make up stains on the sheet and pillowed. The pillows were worn down uneven and my children and I did NOT sleep under the covers we absolutely were uncomfortable we slept with our towels on the pillows and covers. When I requested more bedding no one would come to change it out or give us additional towels. When I went to the front desk to complain I got nothing. I really want my money back!!
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Realissa! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Barbara on Sep 11, 2023
Pleased to hear your kind words of gratitude, Leslie! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I've been staying here whenever I'm in town for business trips. It's a good, reasonably priced place to stay and the staff is always very nice.
Stayed 4 nights in Jun 2023
Response from Eva on Jul 20, 2023
Hi Philip! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

8/10 Good

Christopher

Stayed 1 night in Jul 2023
Response from Dewi on Sep 11, 2023
That is great to hear, Christopher! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump
Stinks of smoke everywhere. It s a real day dump. Go somewhere else unless you smoke
Stayed 1 night in Jul 2023
Response from Maria on Jul 10, 2023
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Maria

10/10 Excellent

Christopher

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Rosy on Jul 10, 2023
Thanks for your kind and lovely words, Christopher! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Rosy

2/10 Terrible

Catina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had bugs in the room n pool
Stayed 1 night in Jun 2023
Response from Tim on Jun 21, 2023
Hi, Catina! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Harish

Stayed 1 night in Jun 2023
Response from Ammy on Jun 30, 2023
Hi, Harish! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Andrew, Tarpon Springs

Arrived at the hotel to check-in. OYO did not have the room available I reserved on Expedia. Front desk canceled the reservation, stating I would receive a refund from Expedia. I was still charged for the room, due to the hotel “cancelation policy.” This hotel is a dump at first glance. Random people walking around the parking lot late at night. Police presence for obvious reasons. Management obviously doesn’t care about customer service, just charging unsuspecting guests for hotel rooms they cannot fulfill. Expedia should not allow this hotel on their platform.
Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Hi, Andrew! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room was clean, shower and wifi all working. I booked the largest room and it certainly was spacious, the only downside was the poor lighting in the room. But for the cost it was a lot better than expected.
Stayed 5 nights in May 2023
Response from Ava on May 31, 2023
Thank you so much for the wonderful rating, Peter! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

2/10 Terrible

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was disappointed when I arrived after being told at the front desk that this was a non smoking room, when I entered not only did it reek of cigarettes but also pot..my daughter has real bad asthma and within about ten minutes we had to leave because her breathing became labored. I will never stay at this hotel again. I took my kids and we went and found another hotel that was safer and cleaner.
Stayed 1 night in May 2023
Response from Ava on May 31, 2023
Hi, Heather! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023
Response from Ammy on May 24, 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Henok

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
For the cheap price I got the hotel The room and both rooms are clean but I don't like the Blanket and pillows cuz there's stains and cigarette burn on the blanket and others
Stayed 1 night in May 2023
Response from Ammy on May 24, 2023
Hi, Henok! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Hillary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
I love this hotel the staff is amazing and the rooms and nice and affordable.
Stayed 1 night in Apr 2023