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Reviews of WoodSpring Suites Baton Rouge Airline Highway

2.5 out of 5
WoodSpring Suites Baton Rouge Airline Highway
8382 Airline Highway, Baton Rouge, LA

Reviews

5.8
Rating 10 - Excellent. 75 out of 336 reviews" "
Rating 8 - Good. 58 out of 336 reviews" "
Rating 6 - Okay. 48 out of 336 reviews" "
Rating 4 - Poor. 38 out of 336 reviews" "
Rating 2 - Terrible. 117 out of 336 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Walter, houston

Stayed 1 night in Feb 2024

8/10 Good

Kevin

Stayed 1 night in Feb 2024

8/10 Good

James

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The outside is always dirty but the staff tries very hard to keep it clean all of arguing going on outside I was woken up ALOT 4-5 am with screaming and fighting going on out side and I was on the 4th floor and still was woken up the walls and stairs are dirty and full of trash. But the staff really tries we had 2 rooms and they were clean but I seen roaches In one room and the other had tape holding microwave together alone w one burner working only! But the room was very clean the staff was very nice and helpful but don't loose your key that's 10 to get a new one and don't put trash out in hall that's another 10 the elevator is raggedy and don't plan on riding it fast or even at all bc theirs 4 floors and one elevator and people stand at it keeping it open so no one can ride! Also if you have a service dog be prepared bc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
Stayed 7 nights in Jan 2024

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was unfriendly
Stayed 1 night in Dec 2023

6/10 Okay

Gracelyn

Business traveler
Great hotel for the price!
This hotel is not awful but it’s not great either, it’s a practical hotel that is cost effective when you are trying to be cost conscious on a work trip. It has great amenities and the rooms are spacious and clean, some of the clientele were loud and rambunctious a few nights but all in all it was not a bad week for the price which is definitely lower for an entire week.
Stayed 7 nights in Nov 2023

2/10 Terrible

Reco, BatonRouge

Stayed 1 night in Nov 2023

6/10 Okay

Johneice

Stayed 2 nights in Nov 2023

2/10 Terrible

Cameron

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Nov 2023

2/10 Terrible

Ravenon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed early do to holidays,,Me and my kids had to sleep in my car tell the next day.
Stayed 1 night in Nov 2023

2/10 Terrible

Reco

Stayed 1 night in Nov 2023

4/10 Poor

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Nov 2023

2/10 Terrible

Janice

Did not stay. Drove up and drove off. Never exited my vehicle. Didn't like location, nor activity outside.
Stayed 1 night in Oct 2023

2/10 Terrible

Connor

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel for an LSU game. But, after checking in we decided it would be better to drive home at 11:00pm than sacrifice our peace of mind because it felt unsafe. It had a low standard of cleanliness, as in, the sheets and towels were probably washed but the room as a whole gave a sense of being unsanitary and run down. The only pluses were that it was pet friendly and the receptionist was nice.
Stayed 1 night in Oct 2023

4/10 Poor

JOHN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were disgusting, no door handles in the bathroom so you would get locked in if you weren’t careful, partially attempted updating, but it was half ass, people all over the property were smoking weed including our neighbors, loud music, in and outside the property, absolutely no respect for other guests!!’n
Stayed 1 night in Oct 2023

2/10 Terrible

Erica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on Expedia do NOT represent the actual property. To say it was unclean is an understatement. Within the first five minutes of being in the room I saw 5 roaches. The carpet was wet. There was mold in the bathroom. If you have other options do NOT stay here. The manager was kind and I was able to get a refund.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!!
First of all, walking in, your staff was very unprofessional. It took forever to get serviced because they were dealing with someone that didn't know how to run a credit card through. Then when we went into the hallway, it smelled like an ashtray. Filthy, nasty smelling!! we made sure to check for bedbugs. The only good thing I have to say is if the beds were pretty comfortable considering. The rooms were Barebone. No lamps on the table. Skimpy little towels. And then when we got in late, our keys didn't work, so we had to wake someone up to get them reprogrammed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Stayed 7 nights in Oct 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Benny

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty nasty. Stains sheets and carpets, bad smells in the halls and rooms, people smoking weed in the rooms, hallways and elevators.
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Decent hotel
The front desk lady Asia was very nice at check in & informative of things to do that weekend in Baton Rouge.
Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
I paid for a room and didn’t even stay soon as I walked in I seen several roaches the sheets had burn holes in them the refrigerator was nasty counter was nasty I left completely pissed and wasted 212$ that I needed
Stayed 1 night in Sep 2023

10/10 Excellent

Shaukelle

Liked: Room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Eli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn't like the picture
Stayed 2 nights in Aug 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffing
Stayed 7 nights in Aug 2023

2/10 Terrible

Diego

Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Helen

Stayed 7 nights in Aug 2023

2/10 Terrible

LaShonda

Disliked: Cleanliness, staff & service
Horrible customer service/ front desk employees. I waited a hour and a half before I got service. I had to call a third party company that was taking calls for them to get in touch with them and have them come down and he also contacted the GM. That's when I got service.
Stayed 1 night in Aug 2023

8/10 Good

francisco

Stayed 1 night in Aug 2023

10/10 Excellent

ANJANETTE

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"BEST STAFF MEMBERS EVER!"
Well my stay @ Woodspring suites on airline is very fabulous. I enjoy staying @ this hotel every time I come visit Baton Rouge. Miss Erica, Miss Tasha, Miss Asia & Miss Trinity are all very EXCLUSIVE STAFF MEMBERS OF WOODSPRING SUITES & THEY WILL TAKE GREAT CARE OF YOU ! DONE WELL DONE GUY'S.
Stayed 4 nights in Jul 2023

2/10 Terrible

Rayana

Stayed 1 night in Jul 2023

2/10 Terrible

kailey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Once I arrived at the check in time the office was closed. I sat and waited about 10min for a staff member to arrive. I was given a room and put my stuff on the bed. The chairs had sticky stuff on them. And the carpet had many stains. The sheets were stained and had cigarette burn holes in them. It smelled like cigarettes even tho it was considered a “non” smoking room. I then went and grabbed some food and came back to my room unlocked… I freaked out and made sure all my stuff was inside and the door knob was broken. I requested another room because I do not feel safe staying in a room with no lock. They said they only had a smoking room available to move me too or they would refund me. I requested to be refunded. Many of the guest seem to be living there and had garbage bags in the hallways. The area was no safe and had multiple people walking around in the parking lot. Dead roaches were in the elevator. Not once did I see housekeeping. Would not recommend ever! The worst hotel I’ve stayed at. I’ve stayed at cleaner Motels.

2/10 Terrible

Cherrionda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i paid online and when i got there the rep said the rooms was sold out already he don’t know why they let me book and i should be receiving a refund but no notifications of the reservation being canceled and still no refund
Stayed 1 night in Jul 2023

10/10 Excellent

Emilio

Stayed 1 night in Jul 2023

6/10 Okay

Ricardo

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
They need to fumigate not just the room but the entire building. cockroaches!
Stayed 7 nights in Jun 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Talent Gang

Stayed 2 nights in Jun 2023

4/10 Poor

Deonica

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Alicia, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Safe and quiet
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023

10/10 Excellent

BRITTOn

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 5 nights in May 2023

6/10 Okay

Benjamin

Business traveler
Disliked: Staff & service
Rarely get room service. Always waiting for someone n the office.
Stayed 7 nights in May 2023

6/10 Okay

Benjamin

Business traveler
Kitchen a plus, but rarely come by to clean.
Stayed 7 nights in Apr 2023

2/10 Terrible

Paulette

Stayed 2 nights in Apr 2023

8/10 Good

German

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

2/10 Terrible

Perry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, would stay again.
Clean, amenities as described and functional, service was attentive and accommodating.
Stayed 1 night in Apr 2023

2/10 Terrible

Yevgeni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever Dirty, rude, ignorant
Stayed 1 night in Apr 2023

10/10 Excellent

bridgette

Liked: Property conditions & facilities
Very clean safe and staff friendly and helpful
Stayed 3 nights in Mar 2023

6/10 Okay

William

Stayed 1 night in Mar 2023

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Front desk always very friendly and helpful.
Stayed 13 nights in Feb 2023