Breakfast, lunch, dinner served; international cuisine, garden views

Reviews of Royal Hotel

2.5 out of 5
Royal Hotel
West of the Central Market, Battambang, Battambang

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 132 reviews" "
Rating 8 - Good. 66 out of 132 reviews" "
Rating 6 - Okay. 24 out of 132 reviews" "
Rating 4 - Poor. 5 out of 132 reviews" "
Rating 2 - Terrible. 4 out of 132 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Huong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, helpful and attentive property owner. Property was clean and central. Good value for money.
Stayed 3 nights in Feb 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Loved the location. Loved the staff. Great facilities, too. Would absolutely stay again.
Stayed 3 nights in Feb 2020

10/10 Excellent

Oliver, Brighton UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviewers were right - the royal hotel was exactly the right place for us to stay. Really nice staff, Chhika the tuk tuk driver took us on a couple of fairly priced and interesting tours and the location is just right. We had a North facing room which was super quiet. The roof top bar was being renovated but we went up one evening and it was lovely. Sunrise cafe next door is amazing for breakfast, Nary cooking classes delicious and the deluxe room was large and comfy. Set the Aircon to 26 and low fan and you'll have comfy, restful Soros t. Thank team, we will be back!
Stayed 4 nights in Nov 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Although it seems to be quite an old hotel it actually gives the place a certain charm. Location is very good, there is an excellent restaurant just over the road, very affordable too. The market is about one minute walk away and an abundance of coffee shops etc all around. The young man on reception is very knowledgeable and the young lady deserves a special mention for being so helpful and welcoming. You can rent a good bicycle from the hotel for $3 a day and it's very easy to book trips too.
Stayed 3 nights in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights and it is a great place to stay however the room was not serviced as they advertised. Staff very friendly and helpful
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I did not actually stay in Royal Hotel, as when I arrived they had no record of my booking made 2 months earlier (they claimed to be locked out of their Expedia account because they’d forgotten the password). They said they were full, and gave me a room in another hotel instead, a bit further out the of town. I was frustrated as I had chosen the hotel partly because of its location, and already arranged to be picked up from there for a tour early the next day. I was also a single female traveller, and didn’t much like being relocated to a hotel I knew nothing about (it was already night time). I ended up at the star hotel (apparently same owners) - it was fine given the price, but there were a number of frustrations e.g. no loo roll for the first day, air conditioning didn’t always work, and signs in your room warning you to put valuables in the hotel safe but reception staff unable to do this.
Stayed 2 nights in Aug 2019

8/10 Good

Nick

Liked: Cleanliness, staff & service
A good location.
The Royal is a large hotel on 4 floors with no lift. It is conveniently located near the market. The building and rooms are tired and dated but clean and comfortable. The bar/restaurant and jacuzzi on the roof were not open which was not in the description. It was value for money.
Stayed 2 nights in Jun 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upstairs roof top bar was cool and relaxing. Hotel staff very courteous and helpful. Great position and close to markets, shops and eateries.
Stayed 3 nights in May 2019
Response from Lay on Jun 2, 2019
Thank for your valuable feedback, I’m very appreciated.

4/10 Poor

Philippe

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this hotel. Bad quality price and bad welcom
Booking not found. No welcome and no tourist information of what could be done during yiur visit...I missed the circus Phare...AC directly turned on your face during sleeping. Matress synthetic. Better to stay in other hotel where they have a real swimming pool and not only a Jacuzzi for better price.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all there particular the great hospitality from staff and the jacichi located st roof
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

vengly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Battambang.
The location of this hotel is best. It right close to the market and the river is only 200m away surrounding with locat food stores.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Great value and location
I rated this hotel in the middle, only because my bathroom smelled sewery and the room is dated. The location is excellent , walking distance to the market, local restaurants, river walk and shops. It's not fancy, but was very clean It's a basic Khmer style guesthouse at a very good price point. I recommend it for a budget traveler and would stay again (but in a room with a better smelling bathroom!). Don't upgrade to balcony, there is nothing to see.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the bus station. Friendly and helpful staff. Good value for your money. Will recommend this hotel.
Stayed 4 nights in Nov 2018

8/10 Good

Wyn, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre. Friendly and very helpful staff.
Stayed 3 nights in Nov 2018

8/10 Good

Autumn

Everything was fine.
Stayed 3 nights in Nov 2018

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Good but could have been better
Front desk was friendly but quite a few of the staff spoke limited English so not easy to communicate. Rooftop bar and restaurant closed on the Saturday evening - we went about 20.00. Looked a little 'tired' in terms of style and modernisation but ok for the price.p
Stayed 2 nights in Jun 2018
Response from Lay on Jul 18, 2018
Dear Kevin, Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again. Kind regards, Penglay-Seng(Lay)Mr. General Manager,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
You can do far better. Location was good, but you have to pay for breakfast, no elevator, and the bathroom is the whole shower
Stayed 3 nights in May 2018
Response from Lay on Jul 18, 2018
Dear Sir/Madame, Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again. Kind regards, Penglay-Seng(Lay)Mr. General Manager,

10/10 Excellent

riska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Royal Hotel's Team on Apr 9, 2018
Dear Sir/Madame, Greeting from Royal Hotel Battambang. Thanks you for sharing your feedback from your stay. we appreciate your positive words about your experience to stay with us, we are usually known for our attentive and friendly staff, who treats each guest with the same respect. Royal Hotel's Team

6/10 Okay

Daniel, USA

Liked: Cleanliness, staff & service
Room for improvement
If I don't get what I reserved and paid for, a hotel loses points right from the start. If I reserve a room with a king size bed I'm obviously not going to be happy with 2 singles. It doesn't make me feel respected and cared for as a client. There's no water in the room, no ashtray on the balcony, the bidet shower has no pressure, Wi-Fi is slow, and on. It's all a little shabby and in need of repairs and improvement. Not lovingly maintained and no attention to detail. That makes it all a little expensive at $20 a night. All that said, it is in a good location, the market is right outside and there are good restaurants within walking distance (one of them right across the street).
Stayed 3 nights in Feb 2018

2/10 Terrible

s, tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
Our check in time was late.But the room was not at all cleaned.We have to go out to make the hotel clean up the room and make beds for us.Not as I have expected it s just a guest house of cheap price.
Stayed 1 night in Jan 2018

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & helpful staff
Great location and very helpful staff. Room was small - bed took up most of the space - but was nice, and in good condition.
Stayed 2 nights in Jan 2018

8/10 Good

King Wah James

Liked: Staff & service
Value for money
The hotel is located in the old town where there are a lot of eating places nearby. Very good wifi signal. We are satisfied with the stay and would recommend it to others.
Stayed 1 night in Jan 2018
Response from Royal Hotel's Team on Jan 22, 2018
Dear James, Thank you for sharing us your excellent review here. Our management and staff are very thankful for the opportunity you have given us to serve you and nothing else could ever make our day better than making our valuable guest truly satisfied. We hope you will come back and give us another opportunity to serve you again. Kind regards, Penglay-Seng(Lay)Mr. General Manager,

6/10 Okay

jane, bc canada

Fairly priced hotel
The room was ok..The Wi-Fi non existent -we used the bar/restaurant across the street Ac in room was dripping...and be careful in the shower, very slippery Staff was nice, we got picked up at the bus station in a 'free tuktuk...which of course was a driver who wanted business, We ended up using him 'Scorpio' was very good and we recommend him if you are in Battambang Nice roof top restaurant and bar with hottub make sure to go for happy hour One thing the bamboo train is no longer running, which was disappointing as this was the main reason we went there
Stayed 2 nights in Oct 2017
Response from Lay on Jan 6, 2018
Dear Jane Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again. Kind regards, Penglay-Seng(Lay)Mr. General Manager,

8/10 Good

tricia, australia

Liked: Cleanliness, staff & service, room comfort
Location location
Central hotel easy walk around town and to restaurants. You get what you pay for so inexpensive comfortable rooms. First floor room would have been better than 3rd as no lift! But you can't have everything. Enjoyed our two night stay. Highlight was the boat trip from seim reap,a long 8 hrs but you do see a snapshot of Cambodia river life
Stayed 2 nights in Nov 2017
Response from Lay on Jan 6, 2018
Dear Tricia, Thanks you for sharing your feedback from your stay. we appreciate your positive words about your experience. To stay with us, we are usually known for our attentive and friendly staff, who treats each guest with the same respect Sincerely, Penglay-Seng(Lay)Mr. General Manager,

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic hotel, nice staff.
Very basic hotel, get what you pay for. But lovely and helpful staff.
Stayed 2 nights in Sep 2017
Dear Catherine, Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again. Kind regards, Penglay-Seng(Lay)Mr. General Manager,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second stay here, but not the last one. My favorite Hotel in Battambang!!!
Stayed 1 night in Sep 2017
Response from Penglay-Seng(Lay)Mr. General Manager, on Sep 9, 2017
Dear Sir/Madame, Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great location wish we had stayed longer here. Good bar on the roof loved the hammocks and the hot tub. Friendly staff and hotel was in a good area for walking around the town.
Stayed 1 night in Aug 2017
Response from Penglay-Seng(Lay)Mr. General Manager, on Sep 9, 2017
Dear Sir/Madame, Thank you for the great review given us here. We can’t describe how happy we are to see your happiness and I believe the staff would be very proud of themselves as they achieve their mission and goal by actually winning over your satisfaction. We do hope you will return back someday and we can’t wait to serve you again in the future. Your sincerely,

8/10 Good

Tim

Liked: Cleanliness, room comfort
Decent hotel nothing fancy. Good wifi. Maid service seems to take them a very long time. We came back to the room around 3:30 and then had to step back out so they could clean.
Stayed 3 nights in Aug 2017
Dear Sir/Madame Thank you for your compliment given within this review. As we will put more efforts and continue to improve our services and facilities further, we hope that your next experience will be made a big difference if you happen to come back and give us the opportunity to serve you again. Kind regard,

8/10 Good

Marie-Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice
The hotel was nice. Overall we were quite satisfied, just nothing memorable. They had a few small issues with our reservation and we ended up in a three single bed room, but that didn't bother us at all. The room was very large and clean. The bathroom feels like an interrogation room with its lighting but everything worked well. We didn't use the jacuzzi but I saw employees clean it both mornings. The breakfast omelette was very good and super filling.
Stayed 2 nights in Jul 2017
Dear Sir/Madame, Thank you for taking the time to review us with your compliment here. We are delighted to hear that you enjoyed our facilities and services provided by our staff during your stay. We do hope there will be some time you would come back and give us the opportunity to serve you again upon your returning visit in the future.

8/10 Good

Andrew , Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Hotel was in a great location with a fantastic roof top jacuzzi. Staff were helpful and spoke good English. The only issue at the end was they didn't know who wotif were and that it was already paid.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I had a beautiful deluxe room with balcony, great staff, restaurant on the roof top served for breakfast, lunch, dinner all day, jaccuzi is great place to relax after the long day bus trip from Phnom Penh.
Stayed 1 night in Jun 2017

4/10 Poor

Jen

Liked: Cleanliness, property conditions & facilities
LOUD
Constant loud construction from inside the hotel - morning until 5pm. Desperately needed a nap- very weary from travel- couldn't get one. Staff was very friendly however, once I'm in my room and trying to nap, what does that matter. Conditions clean. Good location.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Simple/older hotel with excellent service. Felt safe and price was great.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Disliked: Staff & service
Room was spacious and clean, however dated. Bedsheets seemed old and were ripped. Person on reception was rude when enquiring regarding transportation to bus station.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a day or two.
We had a great couple nights in Battanbang and the staff at Royal Hotel really planned everything for us. We did Bamboo Train, the circus, the bats at sunset, the killing cave and the ruins, all really great.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
A very good deal. Location convenient to attractions, comfortable room, and good service. Be warned that there is no elevator and the hotel restaurant is on the roof, which is five flights up. Found the quality and service of the restaurant to be adequate at best, but there are plenty of good restaurants and coffee shops nearby.

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with helpful staff
The hotel is very close to the bus depot and the center of the town. Food including breakfast was good and cost effective. The spa/pool on the top floor was nice to cool down. The hotel arranged a tuk tuk driver for us to get to the bamboo train and bats on the evening we arrived and the next day to the circus show. Was able to pay all extras costs using visa + 3% fee.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel near the market
The hotel could use some updating but otherwise it offered a clean and comfortable room in a good location. The rooftop bar is a great feature and there are plenty of good restaurants near by. Above all, it was the manager's helpfulness and kindness that I will remember.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Good budget hotel in central location. Room fairly large, noisy aircon but also had a fan. Cleaned every day but the bathroom wasn't as the drain was full of hair. Great view from the rooftop terrace & of course the jacuzzi was fab! Hired the hotel tuk tuk driver for a day of sightseeing and he was so lovely. Helpful advice.....if arriving on Mekong Express bus, it is literally a 2 minute walk from their office. The tuk tuk drivers wait for the bus to arrive & are at your window as you pull in, they are relentless & when we refused their offer to drive us said the hotel was closed but could take us to a 'better' one.......just smile & walk away.

6/10 Okay

Judy

Liked: Cleanliness
Clean Budget Hotel
This is an average hotel, simple and clean and seems to cater to the backpackers and other budget travelers. But the AC worked and so did the shower so we were happy. There isn't an elevator which might be an issue for some.

8/10 Good

Alan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
Very clean, spacoius room with air con. Staff very friendly and helpful. Great roof terrace for relaxing. Right beside the market and the river. Would definetly recommend this hotel and would stay there again.

6/10 Okay

Ted, Singapore

Liked: Cleanliness, staff & service
Quality is so-so but location and staff are great
I visited Battambang for 2-3 days in July 2016 and I stayed in Royal Hotel. What I liked about this hotel was that it was a very convenient location, being located less than a 5 minutes walk away from the Central Market and Night Market as well as the Mekong Bus office where bus pickups and drop offs are. That is, no need to take a tuk tuk to and from the hotel. The staff are also friendly. When i checked in, they had a good and welcoming attitude, helped me bring my luggage up the 2 flights of stairs up to my room, and explained to me what I needed to know about my room (e.g. wifi password, etc). They were also helpful in helping me arrange one-day and half-day tours when I requested it. However, the hotel itself is of so-so quality. It doesn't have an elevator so you would have to climb up and down the stairs every time you exit and enter the hotel -- not good if you stay in a higher floor. The room was quite okay, but I didnt really enjoy that the bathroom lacked a bathtub or shower room -- the bathing area was located directly adjacent to the toilet bowl. They also don't provide shower gel or shampoo -- only bars of soap. Lastly, the power sockets are located in inconvenient locations away from tables / desks/ working areas. Nonetheless, if you're willing to bear with such inconveniences, then I would recommend this hotel based on its location and service.

4/10 Poor

Dominique, Canada

Liked: Staff & service
Disliked: Room comfort
Bearing in mind that reviews are personal and subjective...Pros: Excellent staff, clean room. Cons: Older hotel in less than desirable neighbourhood, poor room lighting for reading, lack of power outlets to charge electronics, unreliable wifi, no separate shower stall just a shower head in the middle of the small bathroom, minuscule sink, breakfast limited but good muesli. We are a couple in our fifties.

8/10 Good

teckert, NZ

Liked: Cleanliness, staff & service, room comfort
Basic hotel near center
The Royal Hotel provided free pickup from the Boat Terminal, which was very handy. The hotel itself is a bit dated, but provided eyerything needed - rhe bed was comfortable, the air con woking, the room quite big. There is no elevator, but staff helped with the luggage. The bathroom has an interesting setup in that the shower isn't seperated from the rest of the bathroom, therefore the whole bathroom was flooded after a shower. Staff were very friendly and helpful with onward bookings.

10/10 Excellent

Donald, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good change of pace
Battambang was a nice change from Siem Reap . Enjoy the people, small restaurants and slower pace for a couple of days. There really is no big time sightseeing. The riverboat trip (8.5 hours/dry season) from Siem Reap was a highlight of my two weeks in Cambodia. It is a rustic experience not for the pampered but a photographic opportunity not to be missed. We loved sitting in front of the Royal Hotel just chatting with the hotel owners.

8/10 Good

Verified traveler

Disliked: Cleanliness
Nice stay in this hotel. I don't really remember it as I do have to write a review I'll be nice and say it this way : nice place to stay