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Reviews of Hampton Inn & Suites Bay City, TX

2.5 out of 5
Hampton Inn & Suites Bay City, TX
4617 7th St, Bay City, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 283 reviews" "
Rating 8 - Good. 72 out of 283 reviews" "
Rating 6 - Okay. 29 out of 283 reviews" "
Rating 4 - Poor. 8 out of 283 reviews" "
Rating 2 - Terrible. 8 out of 283 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Stayed 5 nights in Jan 2024

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has been renovated but still needs some attention in the stairwells. Nice young man at check in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amparo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
We were very pleased w the our hotel stay. The staff was very nice accommodating and helpful. Breakfast was great too. Everything we needed was there. Comfy beds and great rooms. Clean restrooms and plenty of towels. Very happy we chose this hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Marc

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience with staff !

8/10 Good

Arthur, Giddings

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
This hotel is great, staff so helpful and nice. Breakfast so complete. Clean, nice pool, everything is great! I highly recommend it!!
Stayed 1 night in Jul 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
My best stay ever.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I was disappointed in was, the two rooms was not on the same floor
Stayed 1 night in May 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great! The hotel is located in a good area. The hotel was also very clean.
Stayed 1 night in May 2023

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pillows. Clean duvet. quiet. Very helpful and friendly staff. Outstanding breakfast. Ease of check-in and check-out. Bathroom faucet was a bit strange. definitely a 5-star stay.
Stayed 1 night in May 2023
Response from Heidi on May 19, 2023
Dear Janet, It was a pleasure to have you stay with us. Thank you for the kind words. We strive to give the best guest experience and customer service. Please let us know if you need another reservation in the future. We hope to see you again very soon! Take care, Heidi MartinezGeneral Manager

10/10 Excellent

Joel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very nice and friendly.
Stayed 2 nights in May 2023
Response from Heidi on May 19, 2023
Hi Joel! It was great having you with us! We appreciate you taking the time to fill out the survey, and for the kind words regarding our staff. I hope we see you again soon! Take care, Heidi MartinezGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a quick check in. Nice quiet clean lovby and room.
Stayed 2 nights in May 2023
Response from Heidi on May 19, 2023
Thank you for the review! It was great to hav you stay with us. If you need assistance with any reservations in the future, please let us know. We are happy to help!Take care, Heidi MartinezGeneral Manager

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Henri

Stayed 1 night in Mar 2023
Response from Heidi on May 19, 2023
Thank you for filling out a survey. We hope you enjoyed your stay and come back to see us soon! -Heidi Martinez General Manager

10/10 Excellent

Nyson

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was surprisingly good. Would definitely stay again
Stayed 2 nights in Mar 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, newly remodeled and super clean. Complimentary breakfast was delicious and great options to eat nearby.
Stayed 1 night in Mar 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No sleep
Family of 5 adults booked a room for 5 adults (mom and dad with three young male adults all 6’3” or taller and over 200 lbs). Got a room with two queen beds. Not what we booked. We expected a room with a pullout couch which did not exist on the property even though that was what was on our reservation. Extremely uncomfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Salim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here last year for the powerlifting regionals and had an amazing experience. It was regionals again and came back here. Staff are very friendly and loved the room
Stayed 1 night in Feb 2023

8/10 Good

Manuel

Great no complaints
Stayed 4 nights in Feb 2023

10/10 Excellent

Jose

Stayed 1 night in Feb 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice very courteous they asked me if my water was hot enough because they've been having issues with that but it was fine. I was getting ready to get in my car I was a little rushed because we were going to go down to matagorda Bay by the ocean or the golf anyway I got a rush I thought I got everything as I was getting in my car the maid ran out of the side door and gave me my phone charger which I very much appreciate it because it's a special phone charger that charges my phone faster than a normal one so she ran all the way out there to give it to me she must have seen me out there and ran down to give it to me so and I was on the third floor so I was very grateful for that
Stayed 1 night in Feb 2023

10/10 Excellent

Jewon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, can't wait to come again on my next visit.
Stayed 1 night in Jan 2023

10/10 Excellent

Juliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient for my visit.
Stayed 1 night in Jan 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness
Clean properly, currently remodeling

10/10 Excellent

Connie

Stayed 1 night in Nov 2022

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Shea on Sep 7, 2022
Thank you! We are glad you had a great stay!

8/10 Good

James

Liked: Cleanliness, staff & service
I really liked that it was a nice hotel in the middle of bay city
Stayed 7 nights in Jul 2022
Response from Shea on Aug 4, 2022
Thank you for your feedback!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place in Bay City
Stayed 1 night in May 2022
Response from Shea on Jun 11, 2022
Thank you for your feedback Katherine!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2022
Response from Shea on Jun 11, 2022
Thank you for your feedback Katherine!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zack the desk agent was the most friendly, efficient and welcoming person I have seen in a very long time. He set the stage for a great visit in Bay City.
Stayed 1 night in May 2022
Response from Shea on Jun 11, 2022
Thank you Charles for the feedback on Zach! He is an asset to our team.

2/10 Terrible

Brandi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was full of mold and mildew got sick from being there. We asked the lady at check in about the mold smell she lied and said no mold. We had to move to another hotel because the other 2 rooms smelted like mold that they tried putting us in. The guy told us when we left they were renovating because of the mold!
Stayed 1 night in May 2022

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Shea on May 23, 2022
Thank you for your 10/10 rating! We appreciate you!

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Shea on May 10, 2022
Thank you for your rating!

4/10 Poor

Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room wasn't available until after 7pm and the check in time was suppose to be 3pm.
Stayed 1 night in Mar 2022
Response from Shea on Apr 14, 2022
So sorry for the delay Monica. We hope that you will give us another opportunity to host you another time.

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and clean staff was professional
Stayed 1 night in Mar 2022
Response from Jessica on Mar 27, 2022
Thank you for your review, we love having you here and hope to see you soon.

10/10 Excellent

Ray

Stayed 2 nights in Mar 2022

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. Loved the hotel and the rooms were amazing. We'll definitely be back when visiting again
Stayed 1 night in Mar 2022
Response from Jessica on Mar 27, 2022
Thank you for your review, we look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jessica on Mar 27, 2022
Thank you for your review.

8/10 Good

Roberto C

Traveled with family
Liked: Staff & service
It was ok
It was ok. It had a weird smell. The room was small and the lighting in the room was really bad. Beds were not comfortable nor big enough for a family of 5. Warning you must leave the bathroom door shut while showering otherwise the fire alarm will go off. The steam in the bathroom set off the alarm in our room. The staff was really helpful though.
Stayed 2 nights in Dec 2021

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate device
Stayed 1 night in Nov 2021

10/10 Excellent

Tim

Stayed 2 nights in Nov 2021
Response from Jessica on Nov 14, 2021
thank you for your review!

10/10 Excellent

Chris

Stayed 3 nights in Sep 2021

10/10 Excellent

Miriam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there for a teacher workshop and the service was excellent. Micheal at the front desk was so helpful and recommended some great places to eat. The room was clean and bed super comfy.
Stayed 1 night in Aug 2021

8/10 Good

Barbara

Traveled with family
Liked: Room comfort
Just needed a place to stay one night as we had a family funeral. The beds were comfortable and room was clean although there was an odd smell in the hotel, I suppose it could have been a disinfectant of some type. Have stayed at Hilton properties before.
Stayed 1 night in Aug 2021
Response from Jesisca Gonzales on Aug 31, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a king size bed and fold out sofa and paid more for it. When we arrived they put us in a double queen room and told us since we booked through expedia our room wasnt guaranteed and they would not even refund the price difference.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I remember picture of pool having a round seating area, but it was not pool at Bay City
Stayed 3 nights in Aug 2021