“Comfort in town”

Service is excellent. Everyone smiles and greet you. Parking is safe. Restaurant is delicious. Breakfast is very simple, but works when your on the run. Room service is very good and quick. Overall, pleasant stay and already recommended it.

“Loved this hotel!!”

This hotel was so clean and nice. The parking is secure and free!! Approximately only 20-30 minutes from airport. Be sure to get good directions. Ours were not good and the person at the lobby was not much help when I called, so we were lost for 2 hours. Once we found it I realize how easy it should have been. Continental breakfast, OK, just the basics and very small area, but there are places in the area and also a restaurant on site. Housekeeping staff was awesome, friendly and ready to help. Easy access from expressway. For things to do you will have to drive to different areas, but at the end of a fun filled day it was great to come back to such a nice place. THANK YOU.

“VACATION NUMBER 2”

My experience was very good. The service was great, they clean everyday, it was comfortable. The staff were very professional. We recomend this hotel.

“Jewel at Bayamon.”

Amazing! Great room at a great price! Free parking and continental breakfast.

“Beauty in the beast”

It's a beautiful hotel in a not so beautiful city, we stayed here because I wanted to see the real a puerto rico and not the touristy areas. So if you want to stay in the real puerto rico but in a beautiful hotel this should be your pick! And there is a lot of good shopping near by!

“Place to go your on vacation and no passport required!”

As a frequent tourist to the island of Puerto Rico ,Vieques and Culebra I have stayed in 5 star resorts to 2 star hotels. This was my first experience with an extended power outage (8 hrs.) causing loss of water facilities and most importantly the air conditioning. This also caused the loss of my food items in the refrigerator rental which was an additional cost not included in the reservation.The room included a balcony which was not furnished and provided a view of a low income high rise. Also, the door leading to the balcony had a bath towel placed at the foot of the door, to prevent water from entering the room, causing the carpet to be wet when it rained, like the night of the power outage.The cold breakfast provided was the worst I have had at any of the hotels which included breakfast. The hotel staff recommneded a Panaderia/Reposteria Madrid with is just a few minutes away from the hotel. I would stay again but only if a hot breakfast and other ammentities are incuded such as refrigerator. The best part of the hotel is it's just minutes away from Condado and Isla Verde and the hotel parking was free.

“Honestly.”

The Hotel itself was OK. The Staff was polite & assured us the desk was available 24 hrs. An unknown person tried attempted to gain entry into our room after 11:00PM called the front desk to get no answer. Walking to the mall, we noticing trash including condoms all over the street. It was interesting. On the up side, the hotel restaurant was great, the food was very good. The continental breakfast is below average. One two slice toaster is not enough when guests are waiting to eat. All in all, for the money, it was average. If we return, we will spend a bit more & stay in San Juan. I feel bad writing this as the staff was very, very nice but I’m being honest.

“Good Hotel, Bad Location”

Clean, big room, bad location. The taxi charges 35 dlls form the airport to the hotel, and to Old San Juan is 30 dlls.

“Rating needs changing”

Location too far from major places including ocean. Restaurant and its service was the only excellent reccomendation. Breakfast food was insufficient, cold coffee. Electricity went out for a night and not much accommodations. Convenient if u just need to stay somewhere. Better places for $50 more. It was rated 3stars should 1 and a half. I appreciate Expedia for assisting us with the problems that occured. Its a much older place than advertisement indicates. No close stores in walking distance.Every place nearby needs transportation.