Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Sep 9, 2014
Pros: Comfort, location, breakfast.
Restaurants, gas stations etc at a walkable distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel near an upcoming wedding venue.

Posted Sep 3, 2014
The hotel was very comfortable and clean. The rooms were very nicely decorated and looked very professional and elegant for my night stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Some employees need training on customer service

Posted Aug 24, 2014
The hotel was nice and clean but customer service was horrible with only a few employees.
Comment from Hotel Management
Aug 31, 2014 by Vinnie, Hotel Management
Dear Tom, Thank you very much for taking the time to share your experience with us. I am glad to see that, overall, you enjoyed your stay. I am sorry, however, that you did not meet the quality of customer services we became known for. I will make sure to remind to all of our staff the importance of it, as such experience will not be repeated. We hope to welcome you back again very soon, Best regards, Vinnie Malhotra General Manager Best Western Bayside NY
3 out of 5
by A verified traveler

Good location

Posted Jul 21, 2014
Housekeeper stripped the bed but neglected to replace the sheets and pillowcases. I notified the front desk at 9:30 PM but had to wait until 11:00 PM before the fresh sheets arrived. Not happy..
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Much Improved

Posted Jul 17, 2014
Pros: Even the breakfast area got an upgrade. The continental style self-serve breakfast is well maintained and offers many choices. Friendly personnel.
Cons: Due to physical limitations, parking will never be improved - unfortunately. And for the same reason, room sizes are very small and elevator, slow.
Having stayed here many times over the years due to the close proximity of where I need to visit while in Bayside, I've noticed many improvements - especially after Best Western took over. The rooms have been refreshed with new carpets, beds, bathrooms, and paint. There was a time when I seriously considered never coming back. It had gotten really dirty, smelly, and yucky. As long as they keep the place clean and spruced up, I will return. And most importantly, the shower runs hot with a strong stream of water. Excellent.
Comment from Hotel Management
Jul 20, 2014 by Vinnie, Hotel Management
Dear Stephen, Thank you very much for taking the time to answer this Survey and share your experience with us. I am very glad to see that you enjoyed our renovation, and happy it made you change your mind about staying with us again. I can promise you that we will work our best to maintain, or even improve if possible, our services, and we will be looking forward to see you again. Feel free to contact us directly if we can help with any future inquiries, Best regards, Vinnie Malhotra General Manager Best Western Bayside NY
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Worth, FL

Decent hotel, small room

Posted Jul 9, 2014
Great location, nice enough for the price but room was pretty small. Breakfast was a good feature.
Comment from Hotel Management
Jul 15, 2014 by Vinnie, Hotel Management
Dear Eddie, Thank you very much for taking the time to answer our Survey and to share your experience with us. I am very glad to see that you enjoyed your stay with us, and mostly our location and our complimentary amenities. We will be looking forward to see you soon again, Best regards, Vinnie Malhotra General Manager Best Western Bayside, NY
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to LIRR

Posted Jul 4, 2014
Pros: Closeness to LIRR so able to walk and not needed a car to get places. Clean and comfortable. Like having breakfast available in AM.
Cons: Cleaning staff is loud early in the mornings. Usually up by 7 AM, but being from west coast, would have liked to sleep in without hearing staff.
Location: Walked each day to LIRR, except last two days, had rental car. Good access to park car and to USMMA where son is going to school.
Good location for my needs. Friendly, helpful staff.
Comment from Hotel Management
Jul 5, 2014 by Vinnie, Hotel Management
Dear D, Thank you for taking the time to answer our Survey and share your experience. I am very glad to see how much you enjoyed your stay with us, and mostly our customer services. We will be looking forward to see you very soon again. Best regards, Vinnie Malhotra General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Best deal in the area of the USMMA

Posted Jul 3, 2014
Pros: The staff is as good as they come.
Cons: The AC in our room could be a bit noisy at times.
Location: It's only a few blocks from Bell Street, where you can find many good shops, bars and restaurants.
This is the best place you can get near the US Merchant Marine Academy for less than $300 a night. The staff was consistently friendly and helpful throughout our stay, and the complimentary breakfast is surprisingly very good. Everything was excellent.
Comment from Hotel Management
Jul 15, 2014 by Vinnie, Hotel Management
Dear Wayne Thank you very much for taking the time to answer our Survey, and share your experience with us. i am very glad to see how much you enjoyed your stay, and mostly our complimentary amenities, as well as our customer services. We will be looking forward to your next visit. Best regards, Vinnie Malhotra General Manager Best Western Bayside, NY
3 out of 5
Recommended
for Everyone
by A verified traveler

Fine, but not much for the price

Posted Jun 16, 2014
Pros: Safe neighborhood.
Safe neighborhood, stayed for a triathlon and the front clerk was very nice and helpful, let us store our bikes in a private room when the elevator was broken.
2 out of 5
Recommended
by A verified traveler

staff is good but accommodations are not

Posted Jun 5, 2014 on Hotels.com
The staff was very helpful and friendly. The hotel needs fixing up. There isn't anything in the neighborhood except a Wendy's and Burger King. I found a dead bug on the bed. Not sure if it was a bedbug.