Ratings based on 571 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified travelerfrom sc
Bad experiencePosted Mar 18, 2015
Bad experience Never using this hotel anymore Too noisy Dirty And not comftable Tv don't work
for Everyoneby A verified travelerfrom NC
Great place!Posted Mar 12, 2015
Pros: Location, comfortable beds, Jacuzzi.
Cons: Breakfast space, more items for breakfast.
Location: Many great places to eat such as the Blind Rabbit. Great bars nearby. Rented beach cruisers to ride on the beach for a great price.
Perfect location. Tub in room which was nice and relaxing. Hotel staff extremely friendly and helpful. Only drawback was the limited space for breakfast and lack of breakfast. Afternoon cookies were great though! Very comfortable beds and clean linens. Definitely worth the money just for the location.
for Everyoneby A verified travelerfrom Palmer, MA
Poor housekeepingPosted Mar 12, 2015
Housekeeping likes to avoid daily cleaned my if possible. Asked us to put our trash outside the door if we didn't want the room fully cleaned. I am on VACATION I am NOT taking out my own trash!!!
for Everyoneby A verified travelerfrom Jacksonville, FL
Pleasant stay in unpleasant weather :)Posted Mar 2, 2015
Location: Right on the beach; lots of great restaurants and shops. A short drive down A1A from St. Augustine [great day trip].
My best friend and I made the drive out to the beach from Jacksonville in the cold, rainy weather. We were greeted by Moriah at the front desk; she was cheerful, pleasant, and very helpful. Check-in was fast and efficient. We were a bit concerned when we got to our room and noticed that it was directly across the hall from the ice machine and the vending machine, but we were not disturbed by any noise from either. Our room was clean and everything was in working order. The bathroom was spotless as well and there were plenty of towels. The beds were quite comfy; lots of pillows! Breakfast was great; plenty of variety. The only drawback was the limited seating. Check-out was effortless; we simply left our keys in the room! Overall, it was a very pleasant stay. I would definitely stay there again and I would highly recommend it!
for Everyoneby A verified travelerfrom Colorado
On the beach, great view, but bathroom problemsPosted Mar 2, 2015
Pros: View! Location!
Cons: Customer service, facilities management.
Location: Long walks on the beach, shops and restaurants within close walking distance.
My first reaction on getting to our room was WOW! A balcony looking straight out onto the beach/ocean. The hotel is literally just steps from the beach -- so nice to just be able to walk out of the covered garage onto the sand. I would stay here again if this were the only factor. However, we had problems with the toilet running (no big deal, I thought it would be an easy fix). It was not an easy fix. The guy didn't know how to replace the chain and pretty soon he was taking the toilet apart. I went for a long walk on the beach and he was still working. I had to go to the lobby to use the restroom. Twenty minutes later, he called another guy in who had to use a hacksaw to cut the iron bolts holding the toilet to the floor -- I still don't understand why. Finally, they declared the problem taken care of... but then the toilet wouldn't flush unless I held the handle down for about 30 second each time. The hotel had only one other room available, and it didn't have a view like ours, so we didn't move. Breakfast was free and adequate. I don't think the cost of the room was worth the value received.
by A verified traveler
Good locationPosted Feb 21, 2015
Had to req room chg jacuzzi tub broken spoke to night clerk request change she became upset that she now had to change things and slammed papers around - this person needs customer service training - rest of staff respectful and polite. Had to wait two nights for room change dissatisfied
by A verified travelerfrom lake city florida
the roach motelPosted Feb 20, 2015
Pros: the view
Cons: too much to name
I stayed here before years ago and absolutely loved it.After this most recent stay I will never go back. The rooms are outdated and the walls are VERY thin.Upon our stay for Valentine's Day weekend with saw 2 roaches in our room and were unable to change rooms as no more were available. Very, very disappointed.
for Everyoneby A verified traveler
Posted Feb 8, 2015
Great hotel. Staff was wonderful and helped us with every request!
by A verified travelerfrom new jersey
Would not go backPosted Jan 27, 2015
Hotel is old. Mattresses need to be replaced. Bath tub rusty ...shower curtain had mold on it.
for Business Travelersby A verified travelerfrom VA
Older hotel but still a nice stay.Posted Jan 24, 2015
Pros: Close to restaurants, bars (check out the Blind Rabbit for good food and a huge Bourbon/Whiskey selection just up the street). Great hotel staff.
Cons: This is a relatively small hotel so a complete remodel may not be practical but it would certainly be welcome.
Location: Close to restaurants and bars (am I repeating myself?) as well as small shops. A nice, quiet location with not much of a view, though.
This is an older hotel with a nice, quiet location and a very fine staff.