Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Tough Check-InPosted Oct 19, 2014
Arrived at 2:40pm to check-in and was told by front desk staff to come back in 40 mins, even though check in was at 3pm. No explanation provided and not apologetic.
Comment from Hotel Management
Apr 25, 2015 by Bryan, Hotel Management
Good afternoon. I wanted to personally apologize that the Front Desk associate did not fully explain why your room was not completely ready yet prior to arrival. I have spoken with the associate that you interacted with to make sure that they fully explain the reasons that we may not be able always accommodate check ins before 3 pm. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to our area. Bryan
for Overnight Stay Before Destinationby Nikkifrom Masontown, PA
Good location, convenient to food/shoppingPosted Oct 14, 2014 on Hotels.com
Hotel was clean and well maintained. Friendly staff. A couple chain restaurants and shopping located across the parking lot, but if you are planning on going to Cleveland for anything, it's about 25 minutes away.
for Business Travelersby Kristinafrom Ohio
Best stay ever!Posted Oct 5, 2014 on Hotels.com
I have to say this was the best stay I've had in a long time at a hotel. The bed was comfortable. The hotel was clean. The staff was very friendly. I would definately stay here again!
Recommendedby Timothy Mazurekfrom Toronto
Helpful StaffPosted Sep 16, 2014 on Hotels.com
Stayed here in Cleveland to see a music show in town. The font desk staff were friendly and very helpful. I asked for directions to the theatre and they printed me off a google map which was extremely helpful. I purchased the buffet breakfast with the package and it was well worth it. The waitress and staff at the restaurant were attentive and friendly.The room was clean and well stocked with towels and toiletries. The bed was very comfortable and luxurious. I would definitely recommend this as a place to stay.
for Familiesby Stacey Van Order
Great customer servicePosted Sep 16, 2014 on Hotels.com
I was most pleased with the customer service. Two specific examples to cite. Our HBO channel wasn't working so we let the front desk know and within in five minutes a maintenance man came to the room to look into it, tried a few things but in the end something was wrong with the HBO service agreement with Dish Network, but it turn the hotel gave us a free movie for the night. Those movies can be pricey so it was nice to see they were trying to make up for the situation. The next morning at breakfast in the hotel's restaurant they were out of what I ordered and I was a little bummed, but so be it..it happens. Then our food was taking quite sometime to come out, again not totally annoyed since it was a busy Sunday morning at the restaurant. the waitress came over and comped out entire meal, needless to say I have no major complaints. Great customer service, clean and friendly!
for Couplesby Christie A.from Wickliffe
Thank you...Posted Sep 15, 2014 on Hotels.com
My husband and I celebrated 15 years of marriage and the staff at the hotel were wonderful! The bed was so comfortable and having a whirlpool in the room was a added bonus! Again, many thanks for making our anniversary even better!
Recommendedby Monicafrom Ohio
Posted Sep 4, 2014 on Hotels.com
The Staff there was not knowledgeable about events happening and did not listen to the request of accommodations and payments method and then did not like the fact that it was brought to his attention. This is not normal behavior from the staff, from my past experience.
for Business Travelersby A verified traveler
Posted Aug 27, 2014 on Hotels.com
Recommendedby Kathy Perkinsfrom Austintown, Ohio
Nice place to stayPosted Aug 26, 2014 on Hotels.com
Our stay here was very pleasant. The room was spacious and very clean. We did purchase the breakfast buffet and it was very good. Lots of choices and excellent coffee! The staff was real friendly and the lobby was beautiful! Would definitely stay here again!
for Business Travelersby Steve
Posted Aug 14, 2014 on Hotels.com