Ratings based on 655 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Hotel staff was helpful and friendly. Most of hotel interior has been recently renovated. Excellent value.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Great staff and very accommodative

Posted Nov 27, 2014
Great staff and very accommodative. Ready to reach out and go above and beyond and help. Especially the GM of the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, Wa

Short 4-day business trip

Posted Nov 21, 2014
Pros: Genuine people makes all the diference, and this place has them. The staff was extremely positive, and eager to be of service.
Cons: I honestly do not know how you could do things any better.
Location: Easy freeway on and off, nice restaurants nearby, although the food in the hotel was awesome.
Well, I was pleasantly surprised at the professionalism and courtesy that the entire staff projects. It is so rare these days to really feel at home, when you are away from home, but these folks make you feel like family. I would also like to personally thank one emplyee in particular; Robert, the gentleman who drives the courtesy van, was beyond helpful. He really takes good care of people, and goes out of his way to make you feel welcome. Thanks again, Robert, it was a pleasure meeting you.
2 out of 5
by A verified travelerfrom Ohio

did not meet expectation of Hilton Double Tree

Posted Nov 10, 2014
disappointed by hotel. My husband and I visited our daughter and were looking forward to quite time with her, maybe enjoy pool and hot tub after her basketball game(college) There most have been 40 kids in the pool and the hot tub, plus running up and around the hotel. Room was not quite and near elevator in which we heard every ding. TV had to be "recalculated" and the repair man had no ID on. Just plain out disappointed -no breakfast choice, not even offered to include in our hotel stay.
2 out of 5
by A verified travelerfrom Chicago

Very disappointing.

Posted Nov 5, 2014
Pros: Convenient location.
Cons: Just about everything!
Location: Nearby the highway. We were able to get downtown and to Cuyahoga National Park very easily.
We stayed 5 nights. Housekeeping did the bare minimum. It was after 4 PM some days when we returned to our room and housekeeping had not yet cleaned and restocked it. The carpeting was not vacuumed during our stay. The pool was not clean enough to want to swim. The desk staff checking in was downright unfriendly. The desk staff checking out was fine. There was only coffee in the morning, no continental breakfast. There were free newspapers. The room had no information about the hotel and when I called to ask the desk about this, the clerk said none was available. There was no phonebook in the room. It was such a disappointing stay. We chose Double Tree because we thought it would be nicer than most other places. It wasn't. It isn't worth the cost. There are better places to stay in Cleveland that cost less.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom from pittsburgh

Reasonably price

Posted Oct 20, 2014
Front desk had a problem mankind card keys. Staff let me in room and brought me card key within 15 minutes. Very professional
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Knoxville, TN

Hotel Bar

Posted Oct 15, 2014
While sitting in the hotel bar, the manager began to talk about employees to other staff, degraded another in front of me and was loud and disrespectful. This is a place of business and she should have not did this in front of me. I am the customer. The front desk staff was very nice as well as the housekeeping staff (mostly). Overall a pretty nice hotel but for the cost maybe not.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Seemed short staffed in the restaurant at breakfast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

An Excellent Hotel

Posted Oct 14, 2014
Pros: Courtesy of the staff.
Cons: Transportation to the airport needs to be provided.
Location: The location was within close proximity to convenient stores.
I found the shower to be wonderful. Most showers have a rough water flow, but I found the shower to be perfect. The bed was comfortable and met my needs in terms of the level of firmness.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bowie, MD

Family reunion

Posted Sep 28, 2014
Pros: Clean and quite
Cons: A little dated but ok.
Took my parents to a my uncle's 90th bday. I relaxed in the hotel, as they spent time reminicing about old times with family and friends.