Ratings based on 192 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Detroit
My Enjoyable Hotel StayPosted May 20, 2015
I stayed at this hotel for one night to attend a conference. Overall the staff was nice and helpful, they addressed all my questions easily. They had a manager's reception with drinks and snacks, that was nice. And a free breakfast, which was also great. My breakfast line wasn't too long and the made to order omelette was yummy. The only suggestion I have is to make sure if you bring food into the suite, you have silverware and plates. The hotel did not have these items in the rooms. That is my only suggestion for Embassy. But I had a great experience. :-)
for Everyoneby A verified travelerfrom Dearborn Heights, MI
Staff Attentive - Hot-tub BrokenPosted May 11, 2015
Pros: Staff, Lobby, Cooked to Order Breakfast.
When we arrived Shaunna helped us check-in and she was very nice and listened to our needs. When we got to our room there was an odor in the room that was very strong. Shaunna very quickly moved us and personally delivered our new room keys. The next room had an odor as well and it smelled as if the room was mopped with a sour mop. Shaunna was very quick to change us to a different floor in our final room. She told us if there's anything wrong with the new room to let her know and she will make it right. Our final room was very nice and Shaunna even called to make sure everything was going good in our new room. She even gave us a gift certificate for the hotel restaurant for our inconvenience. The only complaint I had after we got settled was that the Hot-Tub in the hotel was being re-tiled during our visit, celebrating our anniversary we wanted to relax in the Hot-Tub. Next time we will call to make sure it is working first because the last time we stayed here it was broken too.
for Familiesby A verified traveler
Staff was extremely friendly and helpful!Posted Mar 9, 2015
Location: my son goes to school nearby
Everything and everyone was exceptional!! Our room was clean!
by A verified travelerfrom Chicago
So disappointed. Won't be back and won't recommendPosted Feb 17, 2015
Cons: Cleanliness of everything, adding cleaning crew to actually clean rooms.
Location: We had a 50th anniversary celebration at Hyde Park on Saturday evening.
This used to be a great hotel, and clearly just hasn't been kept up. The hallways all smelled of cigarette smoke, the rooms were run down and the bathroom smelled like urine. The room was also freezing not matter how high we put the thermostat, with drafts coming through every crevice. We stayed from a Friday to Sunday and our room was never cleaned. We were gone all day on Saturday (from 10am to 9:30pm) and when we got back we were surprised to see that our room hadn't been touched. We asked the front desk and he said, "Oh. Sorry about that." I don't usually complain about much, but this was pretty extreme. Unfortunately, we won't stay here again, and we will never recommend it to anyone else.
for Personal Eventby Tracyfrom Cleveland Ohio
Very relaxingPosted Feb 3, 2015 on Hotels.com
My stay was very relaxing. I would definitely stay there again, the only thing is that when I booked the room I booked for a smoking room and did not get one. Going outside in the old sucked.
for Everyoneby A verified travelerfrom Toledo Ohio
Great breakfastPosted Jan 27, 2015
Great breakfast and happy hour Pool was a little crowded but staff handled crowd.
for Familiesby Susanfrom Mayfield
Decent but pool was not greatPosted Jan 25, 2015 on Hotels.com
I went for a getaway with family. Overall the hotel was great. But the pool was small and murky. Hot tub as well. The rooms were very nice and friendly staff. Could use more help at the front desk
for Familiesby Paulfrom chagrin falls
great room for great pricePosted Jan 9, 2015 on Hotels.com
great room at great Peice. clean, great room service. awesome free breakfast in am. will definitely stay here again
for Familiesby A verified traveler
Posted Jan 8, 2015 on Hotels.com
for Everyoneby A verified travelerfrom CLEVE, OH
NICEPosted Jan 7, 2015
Pros: THE POOL AND JACUZZI
I LIKED THE HOTEL AND EVERYTHING BUT THE DESCRIPTION AND PICTURES SHOWN ON EXPEDIA ARE NOT WHAT WAS IN MY ROOM. THERE WAS NOT A KITCHEN IN THE ROOM THERE WAS A MICROWAVE SO MY FOOD WAS WASTED BECAUSE I COULD NOT COOK IT. SO FOR THAT PRICE I WAS IRRITATED.